We were having issues with water not draining properly and actually backing up back through drains. It was 11:00 on a Saturday morning, so we were worried about 1) could they work us into their schedule and 2) how much extra would it be for weekend/emergency service. We were told they would get to us, but it would be a couple of hours as there were a few jobs already ahead of us. They arrived in what we considered a very timely fashion, especially on a Saturday afternoon. They listened to what I explained as the issue, observed the clean out, and knew exactly what to do. They ran the auger approximately 100 feet and you could hear it breaking through the tree roots. Upon retracting the auger, the roots were very evident on the cable and the claw. The service guy was very friendly and explained what he was doing through the whole process. He was extremely willing to answer all my questions. We were expecting to pay $500-$600 for this kind of service on a weekend. I was very pleasantly surprised when he said it was $305. I would definitely recommend Schoonover Sewer Services and I would definitely use their services again if needed! read more

They were very responsive, friendly, and efficient. We had to pay the overtime premium since we needed them on a Sunday but it wasn't exorbitant and the service was well worth the cost. They don't do regular plumbing, they only do sewer and drain service, but I would use them again anytime I needed them. read more

Service provided at 8 Montclair Road by Jason (J.B.) was top notch! He worked with me and solved my issue within an hour. He also gave me priceless advice on how to prevent the problem from happening again. I would highly recommend this company to anyone who has a plumbing problem! read more

They were called out and didn't do anything. After calling the admin said they'd talk to the owner about waiving the charge. We got no follow up until we were sent to collections magically. For $75.00 which is ridiculous. Communicate with your customers when they have an issue with the lack of service you provide. read more

We've called Schooner's twice in the last year. In both instances they responded quickly and repaired our clogged toilets. I have recommended them to friends and intend to use them in the future. read more

Lucas the owner is a pleasure to speak to and is very informative and courteous. He followed up with me after there was some confusion on what we actually needed to get our sewer pipe cleaned (a proper clean-out valve). Fortunately, the plumbing company found one on the exterior of our home, so we were able to get lightning quick service once I called back to request a clean-out of our sewer line, which hadn't been treated in a long time. The only reason I am not giving 5 stars is because the day after the service, I went to go rearrange the rocks around the clean-out valve and had to pick up a whole bunch of debris (old tampons) they pulled from the line and left on the rocks by the driveway. It's odd to me that they didn't take the extra five minutes to do a survey of the small area and clean it up, or at least tell me that I would have to do this. It's not something a homeowner wants laying around. The technicians were polite and informative throughout, despite this. Overall, I recommend! read more

We have had the best service from Schoonover! It sounds funny to say your experience with a sewer company was a really great one (because sewer problems), but these guys are awesome! They helped us with our problem so promptly, they worked diligently to find a solution, and they followed up to make sure everything went smoothly. They arrived within their estimated windows every time, and they communicated with us in detail throughout the project. We would definitely call on Schoonover again. The friendly and hard-working people that helped us were Matt and James. Very grateful! read more

Responded quickly on a Sunday. Returned call and did the job on a timely basis. Highly recommend this company.

2022 Update: Will not use this company again. Had to leave messages over several days to get someone to come out. They showed up late to try to clear the main line and scope it. Told me to sign the paperwork (normal, been doing it for years) and THEN told me they could come back when the line was fixed?? They told me they couldn't clear it and all that was needed was a signature. They did NOT tell my they would charge me over $300. They didn't tell me they couldn't clear the line, they ran a locator (didn't ask for) and charged me for it, and then didn't even scope it like I asked. Called to explain the situation and the person on the phone was very rude. Not sure what happened to this once great service. read more

I wish I could give this place zero stars! I literally had human feces pumping into my backyard. I called them and they said a technician would call us and get back to us as soon as possible. 4 hours later, I called back and they said the same thing again. 8 hours later, nothing. 10 hours later, nothing. After 12 hours I realized that they weren't coming and they were not even professional enough to call us and let us know. This is the worst customer service I have ever had to partially deal with. This was an emergency situation and they couldn't even be bothered to give us a call to at least say we are booked up and can't help you. I don't even know how they are in business?! I called Roto- Rooter and within hours I had an appointment date and time frame! read more

Our landlord called them because our bathtub was draining slowly. Not only did they not fix it, they actually broke it more. They left a piece of metal in the drain and the trap was damaged so badly that in a few hours water started coming down into the ceiling below the tub to the point where there was literally a hole in the ceiling beneath the drain. Basically, they showed up, made everything worse, shrugged, and left. read more

I realize it is difficult to actually review their service when you contact them, speak with them and they never show at the time/day - never contact you and completely disregard you. Perhaps my job was too small, perhaps the man on the phone I spoke with just didnt want the job. Nevertheless, I apologize for not being able to offer you readers an eval of their service - only of their responsiveness to following thru with their appointment. read more

The last thing you want to deal with on a cold Saturday night is a clogged sewer line. But that's where we found ourselves. Brandon from Schoonover, however made the situation bearable. He came out quickly and was informed, professional, and concerned. We ended up needing to have a clean out installed outside so the line could be cleaned further from our old house and Schoonover helped us identify a good plumber and in talking to the City. Brandon even texted later to check up on us when he came on his next shift. read more

Lucas and his team are one of the last small business companies that provides the level of service you always expected. Very responsive and competitively priced! read more

They advertise 24 hour service. Waited over 8 hours for a callback. On my 3rd attempt to get ahold of someone (at noon the next day) i finally did. The guy i talked to was rude and dismissive. Total lack of professionalism read more

I had a tolit problem this morning. They come in very fast. The main reason is that the tree root growing in to the pump. We had couple of big trees around the house. The guy did a very good job. The price he gave me was fair. Next time, I will call them again when the same problem happen. read more

Surprised these men were able to fix my plumbing. My poops are terrible. Like absolutely atrocious. I wear a gas mask whenever I use the bathroom. It's bad. Jesus it's so bad. It's so much poop because I eat so much. The stench could kill an entire crowd. I don't know how they did it, but they did. Kudos to them. read more

Our basement drain started backing up with every load of clothes we washed. We called several places on Friday, November 22. Since this was the day after Thanksgiving, holiday rates were being quoted. We called Schoonover who couldn't come out until Monday morning but explained the process and their rates over the phone. Fast forward to Monday- they were on time, efficient and 10 times more reasonable than the others we called on Friday for a Monday service. They were in and out in less than 20 minutes. The problem was fixed with suggestions given as to how to prevent the issue from happening again. They did not try to sign us up for a monthly contract or look for "other" problems. It's great to know there are still successful businesses with honest employees doing the job. read more

Personalized, friendly, and knowledgable handling of our issue from the initial phone call to the office secretary to the final call from Lucas Schoonover after the service was completed. I felt that we were in good hands from the beginning, and this feeling was borne out in the end. One can see why this company is well regarded; we were treated honestly and fairly. read more

After calling Schoonover and setting up an appointment to have my sewer line cleaned out they arrived a half hour late to start work. in less than 30 minutes the guy had his line stuck on some roots. He spent the next 75 minutes trying to get it unstuck and eventually gave up and left with my line still clogged saying I needed to have the line dug up and replaced and he recommended me to one of his friends. Because this sounded shady I had another plumber who I knew come in from out of town and he had the line clear in 30 min. This wasn't the worst part. There was a standard charge of $110 for the line clearing, however there was an additional $150 charge for the job taking longer than 75 minutes. It was clear this job shouldn't have taken this long and when the other guy got his line stuck he stayed just long enough to give me this extra charge and then cut his line and left. After arguing with them for 20 min on the phone about this charge not being my fault his cutter got stuck he refused to reduce the bill because there were roots in the line. No kidding - that is the point of using a cutter and why I called. They didn't do the job I called them for and would not budge on charging me over $130/hour for it. I'm an engineer - maybe I should have been a plumber so I could make that kind of money - oh wait I don't think I could live with the guilt... read more

...After calling a LONG list of the big name plumbers in Champaign to come and unclog my kitchen sink, none of whom deal with small issues, I found Schoonover. They sent a van with TWO plumbers within 20 minutes, and they only charged $78 total. I was so happy with the service and really impressed with the speed! HIGHLY recommended. read more

Schoonover Sewer Service is the absolute best! Their service people are intelligent and reliable, fair and honest. Another sewer company said I needed a $5000 repair, while Schoonover fixed the problem with a normal inexpensive clean out. I will use no one else! read more

I had a leak in my main water line - I called Roto Rooter to come out and look a it. Instead of looking at the job I called them for, the guy decides to scope my sewer line (it was free so I figured oh what the hell I'll let him). He proceeds to tell me there are roots in the line and it needs replacing. So they tried to do a quote for both jobs which was almost $8k!!! I panicked and called an excavator to get a quote on the digging/sewer line replacement and he said not to bother - he said to call Schoonover first. He said they will run their blades through and let me know at that point what the situation is - if they cannot get the blades through then the line would need replacing he said. Schoonover came out the next morning after I called - on time. Did the work in 30 minutes. Cleaned up and left. The blades went through so easy - they wrote that there was little to not root problems in the line...guess it didn't need replacing after all, Roto Rooter... Schoonover's guys told me that roots in the line (especially at the joints) is normal. It just requires annual maintenance to keep the line clear. Thanks to Schoonover for helping me avoid a heart attack and an $8k bill. Worth the $175 to call them out for an hour. read more

Great company! I had a piece of glass and a scrub pad stuck in my garbage disposal and it stopped working. Even though it was a somewhat simple problem, it was something I couldn't tackle. Schoonover was really good about accommodating my schedule and my plumber was even early to the appointment. He was in and out within 10 minutes and took care of the problem. They charged me a very very reasonable rate and I was glad I called them instead of my landlord (who probably would have charged me even more!) read more

Cost over double I had paid for similar service to Roto Rooters, and left half a trash bag of disgusting sewer sludge for me to clean up!

Very unprofessional and unreliable service. Never returned calls, never showed up when needed.

I described our drain problem over the phone and was told that they would need to look at it. They didn't say what their fee to look at it was or that they charge an extra fee of $40 to drive from Mahomet to Farmer City. When they came out they did a quick walk around our property and talked to me for five minutes and said they didn't think they could help and gave me a name of someone else. I received the bill today in an UNSEALED envelope for $85 for five minutes and they couldn't even write the name and number of the person recommended on the bill. read more

I researched and read all reviews on plumbers in the CU area, and even tried to contact a plumber from Homer (3 messeges- no call back) I chose Schooonover and was very happy with the service. I was promptly called back to schedule an appointment, ( for the next morning), they came out within the time frame they said they would, and they were under estimate. They fixed my 2 clogged pipes within 20minutes. Both workers were very polite and helpful. I would recommend. I will use them again! read more

Jake was very prompt and polite and knew just what he was doing! Great service at a very fair price I would definitely recommend them!

Had a clogged sink this morning tried everything.Called Schoonover and they sent Jake out. Nice young man pleasant and he had the sink draining in just a few minutes. Definitely will call them again for our plumbing repairs. read more