For a government office, this place was great. Relatively short line, got in and talked to a guy who knew what he was talking about regarding passport applications, and got some advice for getting better pictures taken and submitting my document by mail later with some of the correct fields on a birth certificate pointed out.
You have to wonder about some of the bad reviews. There was a lady behind me in line who thought a 15 minute wait was the longest line she'd ever seen, started screaming at someone on the phone while she was in line, and started yelling at the guy in the office as I was leaving. Some people are impossible to please. read more