I despise this post office location. When I get a notice that a package delivery attempt was made…read moreat my home, about half of the time, the notice directs me to this location for pick-up. And every time I groan. I seriously debate whether the package is even worth the hassle of dealing with the incompetent staff. I received a notice yesterday that I had missed a delivery, and to pick up my package after 1pm today. I went there at 6pm, waited in line for 20 minutes (about six people were ahead of me), handed the woman working the counter my slip, and waited for another five minutes while she looked for my package. She did ask me if I knew what the package looked like. "Um, no. I am not sure what it is." She eventually said that the package wasn't there and wouldn't be available until 1pm tomorrow. When I showed her the dates, she said, "Well, it's not here yet. I looked at every single parcel, and it's not here." Then she told me that if I knew what the package looked like, that might help. "Really? I thought you looked at every single parcel. How would my knowing what the package looked like help?" This encounter was typical. I wish that Canada Post would revoke their license to be an outpost for them. This location is terrible.

This is the Canada Post inside the Rexall on 108 Street and Jasper Avenue. Whenever I receive…read moresomething from Canada Post and I'm not home to receive it (which is always) they send it here. The workers here obviously hate life and hate working here as all the ones I've come across are miserable and show it. They have no idea what customer service is. One time I received a pick up slip and went to pick it up according to the hours on the sheet. I get there and I wait in line while one customer is ahead of me. When it's my turn the girl says that they're closing at a special time of 7:30 PM today and pointed to the sign on the counter. I was pissed. I asked her what time it was and she looked at her clock and said, "7:31." I asked her if I could just quickly pick up my package and she refused because she'd, "have to open her till back up." Ummm... I saw her just finish with the customer ahead. BS. The guy behind me was in the same boat and was mad that he'd have to walk back home in -20°C weather and not even get his package. Fast forward to today when I went to pick up a package and I get to the counter, a different girl is working and is busy with tidying up the shelf and doesn't even look at me but says to hold on. Okay......... once she finishes I hand her my pick up slip and she says it won't be available until tomorrow after 1 PM. Usually the slip tells you but this one didn't and had a box checked with no information on when to pick it up. I said, I wasn't sure and usually it tells me to pick it up same day after 5 PM. She said that the information didn't print on the slip but the first box is always next day after 1 PM, in a tone like I'm supposed to know. No apologies, no empathy. NO STARS. Fine, I have to give 1 star.

dear all, If you value your things, kindly avoid Canada post, because they have criminals working…read moreamong them as a staffs. I and my husband lost all our valuables that is worth thousands of dollar. We send the package from Edmonton Alberta to Halifax Nova Scotia. Mine was sent since July 18th 2025 and my huby sent his own around August 20th, up on till now, we have not receives those package. I try calling them for my bag, they keep saying they are investigating it. and they said they we not pay for the missing items, according to them, we did not pay for insurance. This company are criminals. I will continue to tell anyone and everyone i come across that Canada post delivery company are thief's.

waited for 3 weeks for a package that was suppose to take three days. I asked to have it dropped…read moreoff at my door as my only request.... I have a dog, so he would bark if anyone was at the door. Nobody even attempted to leave it at my door, they just went straight to the mailbox. I was awake when I got the notification. how can these employees be so non chalant about stuff like this? I am not disabled but imagine this happened for someone who was. This type of service is not what I would be proud of as an employee.

Five stars to the Postal Outlet contained within this Pharmacy and store. The ladies who work at…read morethis Canada Post outlet are very efficient and knowledgeable, very fast and careful with your parcels. The staff are outstanding and Canada Post Corp. needs to bring their service to the level that this postal outlet offers. I have used the pharmacy and like Mr. pharmacist but the Mrs should take time off and then come back with a better customer service attitude or take a lesson from the ladies in the post office section. Good selection of magazines and goodies which seem to cater to the Standard Life workers.

I've said many a mean thing about Canada Post's "authorized dealer" system, but this location is…read moreworse than terrible. How many complaints would it take for this one to get its contract revoked? The main problem is that there's always an unbelievably long lineup. Don't even think about it on Fridays or the last day of the month, and if Friday's the last day of the month, you'll be lucky if the lineup isn't stretching out the Shoppers entrance. The problem? Chronically and woefully understaffed. I have--no joke--stood in line for 45 minutes on more than one occasion because they had one person behind the counter. It's happened to me often enough that I assume it's their usual manner of staffing. I've even had to wait for astronomically long periods of time when it's a slow day (Saturday) and there's hardly a line. I only come here because it's the closest outlet, and my packages are sent here when I miss the mail carrier. I think desperation might be this location's business model, 'cos it sure ain't timely service.

Betty at the City Centre post office has gone out of her way more than once to help me get a parcel…read moreaway safely. She puts a lot of effort into doing her job right, and is always patient with me when I'm having sensory issues and difficulty in getting things done.

Service is the best. It's a bit small in there which is…read moreonly a problem during rush hours. Parking is in the strip mall lot.