1 star -- Paid for a Death Certificate, waited 6 weeks, received a different record
I paid Registry Connect Co-op for an official Death Certificate from Alberta Vital Statistics. I paid the required fees and waited almost 6 weeks for the order.
After this long wait, I received only copies titled "Registration of Death" -- not the Death Certificate I requested and paid for.
The receipt only says "Vital Statistics documents" and does not clearly identify the exact item ordered. Customers should be able to see exactly what they are paying for.
Because of this mistake, I lost another 6 weeks waiting for an important document that was needed much earlier. This delay created unnecessary frustration and additional problems.
I contacted Registry Connect to resolve this issue, but I still need an explanation why I paid for a Death Certificate and received a different record.
When customers pay for an official certificate, they should receive the correct certificate with clear communication and accurate processing. read more