Staff are not very helpful. They are not willing to help customers asking for help over the phone…read more They will ask you to come in person and do it! I called in to rebook my road test and the lady told me to do it online which actually doesn't work. The email they provided don't even exist. I even tried to manage the booking online but there was no confirmation number on the email they sent me. With all the Covid restrictions and stuff, they still prefer in person visit. Ridiculous!

No matter how long you have to wait in line at the West-End Registries it always seems longer than…read moreit actually is. Why? Because they are always playing those annoying Just for Laffs skits on the big screen TVs behind the service counter on a constant loop. I've been coming here for a few years now and it's always the same! They have ShawOpen wifi now so at least you can surf the net while you're waiting. Or write a Yelp review... To avoid the lines from hell, the best time to come here is mid-afternoon on a weekday. I came in to renew two registrations and there was only one person ahead of me. The wait was probably around ten minutes even though the Just for Laffs made it seem like an hour. The transaction went by quickly but registration renewal is a pretty routine thing anyway. The staff are friendly enough but they all seem phased by the ravages of routine. In other words - they're bored. They're probably slightly desensitized to normal human interaction from the multitude of people stopping in without the correct paperwork who in turn throw a tantrum when they are refused service. Honestly, it's annoying to be turned away because you don't have a notarized letter from your stork filled out in triplicate by Brazil's ambassador to The Cayman Islands. And a current utility bill. It's always best to check online to see exactly what you need before standing in the Just for Laffs line. It saves you an ass-tonnage of heartache. They finally accept credit cards here now but you have to pay a 3% fee. It's best to bring cash or just use debit. Maybe they're using the 3% fee to pay for a wider cable subscription package? Doubt it.

I had an exceptionally positive experience during my Class 5 examination, largely due to the…read moreprofessionalism and supportive demeanor of both Examiner Ruby and Receptionist Zainab. Examiner Ruby conducted the assessment with remarkable composure and clarity, providing precise instructions that significantly alleviated my initial nervousness. Her fair and respectful approach fostered a comfortable testing environment, allowing me to perform with greater confidence and ease. Equally commendable was the assistance provided by Receptionist Zainab, whose warm and welcoming attitude set a positive tone from the outset. She managed the check-in process with efficiency and clarity, ensuring that all procedures were explained thoroughly and executed seamlessly. Her courteous communication and willingness to assist contributed greatly to a smooth and stress-free experience. Overall, the combined efforts of Ruby and Zainab exemplify a high standard of professionalism and customer service, making the entire process both well-organized and highly reassuring.

It was a very pleasant experience from the staff and examiner. I passed my class 5 road test, my…read moreexaminer was firm but very courteous. Highly recommended!

I want to this registries to take class 1 knowledge test and one of the stuff ask me my license I…read moregave it to her and all of of the sudden she told me that I can not do test and was very confusing

no rating, this location is absolutely the worst registry I have ever been to. The staff was rude…read moreand aggressive, there was no regard for any customer in line. Was in line for 1 hour!!!

I did a class 6 road test today and the examiner was so helpful. Amazing experience overall.read more

The service here is usually grouchy verging on condescending. I've had one normal experience here,…read moreall other times I've felt like I'm inconveniencing the employees by bringing my business to this registry. One plus is that I haven't had to wait long to be served, and haven't had to do anything other than renew my licence and registration, so my interactions with crabby staff have been brief. My spouse's experiences have been the same. Plus a 3% service charge to use credit cards, seriously? If I ever have anything more complicated than basic renewal, I'll go elsewhere.

e ever. Showed up on time for my test 30min early doors we're locked with a paper on the door…read morestating they're opening at 12:00 pm on Sunday April 1. The date is Sunday March 31. It took time to get paper work together once employees showed up and logged into their computers by the time they were ready for the test it was almost 12:30pm. Unfortunately the vehicle that I was taking the test with had light tint on the front windows but I had another vehicle about 5 min away but I was told there wasn't enough time and already past the 45 min for the test I didn't argue and ask to reschedule ro a 2 pm that was available or next day. I was told that I already failed the test because of the vehicle and can't do the test until the next day, no problem. But I have to pay for test again and the text message that I got was for nothing

just left Mac Registries at harvest pointe. have used them for many vehicles and recreational toys…read morebut will never go back. the lady helping me was one of the rudest "customer service" reps I have ever encountered (Rajinder I believe her name was). completely dismissive. did not even look up let alone say anything when I said "thank you very much." handed me my papers all the while looking down at her desk and then her coworker.

I've used armour insurance for 3 years and they keep increasing my rates on auto insurance…read more I was told I would get cheaper rates by staying with them but year after year my rates go up; recently I brought this up but they won't budge. Bunch of lying self-entitled princesses. I ask for documents to justify their rate increase as they claim they are not lying about it. Yet they are unable to produce documents and say that is for internal use. This place is waste of your time.

Went here today to renew my registration for my motorbike and my car. I also had to pay some…read moretickets lol The ladies behind the counter were super friendly and helpful! It was fast service, in and out. Clean and inviting! Lots of information and forms available at the ready without needing to talk to anyone. I would recommend checking them out for your registry needs!

This place is always busy but the service is excellent. The people are friendly and there is…read moreusually lots of free parking out front. They offer all the usual registry services - registering your vehicle, administering learner's tests and drivers test. When comes time to pay you will pay extra if you have to use a credit card and a little extra for debit.

A group of staff don't know anything about work, I don't recommend anyone to come and do service…read morewith them I have waited one year for berth certificate because they don't know what is the process + rude staff & management If i can give - 5 stars

I should have looked at these reviews before I went. I just needed some paperwork commissioned, and…read moreapparently they will not commission child support arrears paperwork. I had no idea they can choose what type of paperwork they will commission. I have always gone to the registry to have any paperwork commissioned. The attendent was very smug about turning me away. This was the worst experience I've had a any registries I have ever been to. Go elsewhere!

was told I needed a drivers medical for my class 3 upgrade. went and spent $125 on a drivers…read moremedical. came back and different clerk told me I didn't need one. I am unable to get a refund or use my medical for renewal. first clerk has always gave me the runaround whenever I go there but other clerks are fine. Will be taking my business elsewhere.

I had to renew my driver's license. It's $93.00. The queue…read moremoves pretty quickly. There were 4 windows open. They have protective glass in front. I guess some clients can get emotional. The staff is pretty nice. I thought they were kind and efficient. Free parking. Watch for bicycles as you back out.

It is what it is. Sunday. Got here at 1:20pm. It's now 1:55 and we've gotten thru 10 numbers. Still…read more6 more to go for me