Can't fathom how thankful and grateful my husband and I are to have come across Honest Car Payment…read moreand its team. Reaching out to Mark before making any moves into purchasing a vehicle will always be one of the best decisions I have ever made! As a first time automobile buyer, I had little to no clue about the process and steps I had to take. All it took from my end was that first email I sent to inquire about their services and Mark handled our situation with hard work, dedication and honesty. He responded to any and every questions we had and went out of his way to make sure he responded quickly, even after normal business hours. Before visiting any dealership to test drive the vehicles we were interested in buying, Mark had us go in to his office to have a meeting with Vicky who gave us plentiful and helpful advices. He made sure we were ready to face any salesperson and know how to dodge any of their tricky schemes. It took an entire week for us to closely examine what we were looking for and every time we ran into an issue, Mark called us up to reassure us that WE were the ones the car dealers needed and not vice versa. He made sure to keep in touch with us every step of the way. On the final day, we went in with the dealership thinking they could trick us into buying a vehicle we wanted with their financing option of a loan with a %19 interest rate. Mark was able to play their game and got us a loan with %6.5 instead. We walked in confidently and walked out of the dealership feeling victorious with all the tips and help we got from Mark and his team. Mahalo Mark and Vicky for prioritizing us and our needs. We will always vouch for Honest Car Payment and the great work/service.

If you've ever been to a dealership, it can be confusing reading those contracts. Call mark before…read moreanything, he can help you understand the ins and outs of the car industry and how to avoid paying top dollar for your vehicle. Its all about Education and these guys are good at explaining how to make sure you don't get put in a bad car loan. Big Mahalo to Mark, Greg and Vicky for helping me buy my FORD Maverick with zero pain and at a great price. You all have options, but before you decide, call Mark at Honest car Payment

Crowded, rude staff, they want members to make appointments for the most routine of transactions…read more During COVID, the staff was unbearably domineering, as if active duty, retired, veterans and their families did not deserve the respect we earned. Kane'ohe/Aikahi branch is usually better but it's a long drive. Overall, been a member of NFCU for over 50 years and the NFCU has only helped me once. The rest of the time I keep a small balance and use it for ATM withdrawals for my own convenience because they claim to be the world's largest credit union and have branches all over. Don't rely on NFCU for car loans, mortgages, HELOCs, and other loan instruments. Try another credit union, an online loan merchant, or even a bank and you may get better terms and service.

I am happy to have Navy Federal as my main bank. They have convenient locations on island closest…read moreto the military bases. They have adequate staffing & the lines move quickly. The tellers are helpful & efficient.

Great location, plenty parking, friendly staff. Mostly no long lines like other CUs…read more Also, stores (Times, Longs) and food places. I use Kamehameha FC as my shared-branch.

Poor training. Couldn't hear what the teller was saying. I could tell I was dealing with a…read morerookie, but she was far from ready for the floor.

Mike is awesome!…read more Consistent. Knowledgable. Never forceful or without your best interests in mind as a buyer. Always felt encouraged to look for a car that met my needs and I was happy with. Would highly recommend this place if you need a car and havnt had good experiences in the past. Limited variety but never hurts to look and inquire.

Thank you so much John Lane for providing my family with Excellent Customer Service…read more John has gone above and beyond as my family has purchased multiple vehicles from Lane Auto Group. If you're looking for a car you should definitely stop in. Mahalo John

I am writing to update my review; Denise, the branch manager at HSFCU Kapahulu Branch, graciously…read morerefunded all the fees from my Simple Checking account, which was my original request. I logged into my account prior to my planned visit to one of the branches to close my accounts and saw that this gesture was done. I am extremely grateful to Denise and I am actually very relieved as I really do love HSFCU and truthfully I did not want to leave HSFCU. Because this was done, I am extremely happy and will remain with HSFCU forever going forward, however, I will also doing my part in being cautious as a member and being vigilant with my account by confirming and verifying with the branch before performing transactions should I be unsure about the status of the account. I urge everyone to please join HSFCU if you are within the field of membership, they really do care about their members and do provide excellent customer service, have convenient branch locations throughout the State, and they are definitely are the Number One Credit Union in the State of Hawaii!

Entering a drawing in Kapahulu, Honolulu, Hawaii…read more.. Currently, the Hawaii State Federal Credit Union has a promotion... Entering the drawing for a YETI cooler at any location - one entry per member per location. I realized that I had never been to this branch inside of Safeway... and it's been here for about three years now? I made a deposit at the ATM and completed an entry blank. The friendly employee made sure that I was a member of the Credit Union... yes! This is a convenient location with free, shared parking! It's clean and bright, too!

They were not very courteous. Very rude and unprofessional. Wasn't nice at all, it was like they…read moredidn't want to do a job that only they could do. Pushing us out the door before even getting in the door.

I applied for a personal loan online, and submitted all my documents through their email. Maria…read moreand her team were awesome! I qualified for much more than I expected with a low monthly payment! The whole process was done through the phone and email. Just had to go in once to sign the loan documents. They can even deposit your funds to your bank account and will be available in 1 hour! Great job Maria! Much Mahalo!

I'm ready this review to warn other customers of TCA's business policies and what happened to me as…read morea customer. I purchased a vehicle used as is based on the condition of the vehicle. I did test drive the vehicle but for 15 minutes. No lights are warning signs came on. They sold me the vehicle knowing there was an engine issue and that I was shipping the vehicle an extra cost of $700 to a neighboring island. Also, because it took time for the purchase of the vehicle and organizing the shipment I incurred rental vehicle costs. A representative from TCA Auto drove the vehicle from their dealership to Young Brothers in Honolulu The distance between the two would have made the engine act up and the radiator go dry. Upon arrival the temperature warning light was already on in the vehicle and I could smell smoke. We drove immediately to the gas station and check the water and gas and filled it. I was still concerned since the temperature light was on. My daughter drove the vehicle 16 minutes and 10 mi to our home. I was concerned about her driving the vehicle I had a neighbor come over and just check everything out including tire pressure. The next day she drove the vehicle back from the house to my office which is about the same distance 10 miles and 16 minutes depending on traffic. By the time she got to our office the engine was acting up and shut off. We had another person come to check out the vehicle to find out what was going on so we could let the dealership know the problems we were having with the vehicle. We reached out to the dealership to inform them of the difficulties we were having with the vehicle. They never offered to return the vehicle and refund our money. We felt like we were in a bind because I couldn't purchase another vehicle I have multiple car loans two daughters with two loans that I have cosigned on. I made an agreement with TCA Auto so they could take the vehicle back and absolve the loan. They made me pay the return fee of the vehicle and refunded me $500 of the $3,000 I put down on the vehicle. I made this agreement so we could move forward I couldn't afford to continue paying for rental car costs and a loan at the same time. I felt like the dealership was going to drag it out and not pay me the money that was due to me based on the situation. After they've received the car and the loan was absolved I did reach out to BBB to let them know the situation. I'm warning others about this car company Do not purchase a car from them. Obviously, they have no care or concern what type of vehicle they're selling you no business ethics and customer service is horrible. All they cared about was their bottom line. I spent almost $1,000 a month in rental costs waiting for the vehicle to arrive and then once it did rental cost because it didn't work the entire time I had it in my possession. They only gave me two options They actually offered two options to take off $1,000 off the sale price if I kept it. Or I could return the car pay the return fee for shipping get $500 back and the loan absolved. Of course, that's the option I took due to facing the fact our family was facing hardship through not only paying the loan on a vehicle but also paying $1,000 a month in rental car fees. Returning it within the 30 days also saved me a lot of money in the return shipment with young brothers. It was apparent TCA Auto was not going to refund any of my money and only drag this out creating more of a hardship on my family. Do not use this company. If you're looking to purchase a used vehicle purchase it from a car dealership that has used and new cars on it. I did learn something from the experience and that those dealerships have to hold a higher standard of customer service and they would have immediately return the vehicle not charged me and paid the shipping fees.

I take back my original Review due to Carol reaching out and correcting the situation, very…read moreappreciative of the professionalism they showed and thankful for David taking the time to show the vehicle and assisting me with the purchase. Big Mahalo!

Mililani receptionist saved the day!…read more I had gone by the Radford branch. Tried to drop off paperwork, but the receptionist wanted me to sign in....behind 20 people waiting in the lobby (more than an hour wait). I tried to explain that I just needed to drop it off, and then she said I could go to Miliani if I didn't want to wait......so I took the 20-minute drive. The Miliani branch receptionist took it no problem, out in 1 minuteshe said, "no problem, we'll FedEx it tomorrow.

Very convenient location..there are four locations on Oahu…read more Many financial benefits.. low interest on loans

Our experience at Servco Toyota Honolulu was exceptional. We would like to thank Rodel Election…read morefor the great service as a car salesman. He provided information for us to make our car buying decision without doubt. He outweighed the pros and cons of the two car options we were deciding on - he pretty much was transparent about them and it definitely made our decision to buy our new family car much easier. In addition, he was like family - he likes to make conversation to make us feel comfortable. He has a lot of experience in what he does and would highly recommend him to our family and friends. I would also like to thank Mark Nakanishi, the Financial Services Accountant, for helping us finalize our purchase. He was also helpful on giving us tips to care for our car by recommending cleaning products. He definitely knew the ins and outs of his department. We also met Keiko Inouye from the business office and she welcomed us so warmly. Sheʻs like family! Thank you to the general manager, Brian Lee for being a great leader, as your team definitely provided very exceptional customer service on our purchase day, from the time we arrived until the moment we left with our new car. MAHALO!

Shopping for a vehicle at Servco Toyota is super easy with their online Shopping Express!…read more My daughter and I checked out Tacomas online, and she found one she loved. We filled out the credit application and got a call from Shane Yuen, the salesperson, who asked us to put down a $500 deposit to hold the truck. It only took about 4-5 days for the truck to get to the Servco Mapunapuna lot, and we were called in to pick it up and sign the papers. The whole signing thing took less than two hours, and she drove off with her new taco!