The last tree service I used left a business card in my mailbox. Should have read the Yelp reviews first. Let's say there's probably a reason why they drive around leaving business cards. This time I inquired through a Yelp project. Serrano texted me back to schedule an estimate quickly. I was able to get the estimate and work scheduled quickly. The first boss came over, and was very professional and courteous. Looked around, answered my questions, and made some expert suggestions. He understood the vibe I was going for. The crew of 3 came with truck and chipper. The foreman was also very responsive and polite. They were willing to take some direction, bit just do the minimum and get out. They did the divide and conquer, taking care of the smaller jobs in parallel. They were done in a couple hours. Good service, good price, professional and expert at their craft! read more

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Great experience with this tree service. Communication was clear and consistent, making the whole process easy. On the day of removal, they showed up right on time--even with rain in the forecast, which I appreciated--and finished faster than expected without sacrificing quality. Overall, a great value for the service. I'd definitely recommend them. read more

Working with David and Bobbi from Serrano Tree Service was effortless. Their communication was quick and efficient. We were able to quickly get on the same page for the scope of work. The price was reasonable and competitive for their effort. They also were available within one days notice to complete the job (multiple large trees were trimmed, one tree taken down and stump removed, and multple small trees trimmed) You will not regret using David and Bobbie for all your tree needs read more

Pretty sure they used to be great, but I feel like they've suffered burnout. Wouldn't recommend, as they did not do what was agreed to in initial meeting. Unfortunately, they were snarly about our request for them to complete work originally agreed to. For the quality, the price was not commensurate with the results. read more

Excellent work diagnosing several problems with our trees and providing recommendations. Removed stumps, planted new trees, pruned our palms. Will definitely use again. read more

Request tree removal. They provided great service, reasonable prices, and high-quality jobs.

Serrano's did an excellent job removing our camphor tree and grinding the stump. The owners and crew were professional and courteous. The crew arrived timely and operated very efficiently. Cleanup left the yard better than when they arrived. We highly recommend Serrano's. read more

Update 8/30/2020: Serrano's offered to refund our original payment and we have accepted the resolution. Thank you Bobbi Jo. ************************* Here is my original review from 3/7/2020 and the responses from Serrano's: My original review on 3/7/2020: We hired this company in 2019 for $150 to inspect a 12 foot tree in our front yard. We weren't sure if it was dead or whether it needed more watering, less watering, or some nutrients. The person who took our appointment assured us that if the tree was confirmed dead that we would get a credit for replanting a new tree in the future or removing the existing tree. The arborist came to our house and advised us to stop watering it for a couple of months to see if it might recover. We did. The tree did not. When we called the company to discuss removing the dead tree and to plant a new tree in its place, Serrano would not honor the agreement to apply a credit. Since they never provided anything in writing (payment was done over the phone via credit card) we have no recourse. We feel duped and will never hire them again. We learned a lesson. Response from Serrano's on 3/7/2020: Hello Jeff, I apologize for any inconvenience you have experienced. Can you please tell me the name of the person you have been dealing with? This is not how we operate and we don't charge $150.00 for arborist consultations. Our pricing is different. Is it possible you have the wrong company? My follow up on 3/7/2020: Hi, I researched the credit card charge and found that we were charged $165, not the $150 I had stated in my review. I uploaded a screenshot of the charge from my credit card statement. The charge was from "SERRANOTREE" so it's definitely your business. I asked my wife who she had been talking to on the phone. She doesn't know the person's name but it was a female. The arborist who came to our house in 2019 was David Wood. Serrano's follow up on 3/7/2020: Hello Jeff, I apologize for any inconvenience you have experienced. Can you please tell me the name of the person you have been dealing with? This is not how we operate and we don't charge $150.00 for arborist consultations. Our pricing is different. Is it possible you have the wrong company? Thank you for providing the clarification. I apologize but it seems there may have been some type of miscommunication. Or a confusion between the 3 parties involved that could have caused this issue. ie: Dave the arborist, Bobbi Jo (me) the office admin, or clarification of the type of service being requested and the previous discussions with Dave (from last year) when I spoke with your wife this most recent time. Please call the office for a full refund of your $165.00 dollars. And again I apologize for the misunderstanding. read more

I have used these guys for many years. every time they are on time, professional and do a great job. their prices are so affordable. My trees look amazing. read more

Good communication, fast response. They had done a great job. I am happy with their quality.

These guys removed a 35 foot tree and also gridded out the tree stump. I'm very impressed with there work and also to add they are very clean not even a branch on my front lawn. Outstanding job guys I would recommend them to anyone....... read more

Serrano's Expert Tree Service - Tree Services Near Me - Los Gatos, California

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We are still in process with them, but thus far have been happy with their work! Smooth scheduling and a hardworking crew that cleaned up after themselves. read more

I selected Serrano's based on the Yelp reviews and the reviewers were spot on. The team of 5 came at 7 am and were done by 8:30 am. They respected the early hour and did not use noisy equipment until just prior to leaving. They cleaned up leaving the patio in better shape than before they came. Worked well as a team. As a woman I was happy to see that they had a woman as part of their team. Prior to this I had someone from Serrano's out to discuss pruning my cascading red maple. He told me that my tree was fine and didn't need any work. I was happy with his honesty so decided to get my other trees pruned. We definitely recommend the service and will use it in the future when needed. read more

I've been using Chris and his guys for YEARS!!! Always easy to deal with, always a great job, always a pleasant experience!!! Bobbi-Jo in the office is the sweetest thing ever... HIGHLY RECOMMEND!! :) read more

We had over 20 oleanders in our backyard, planted by the previous owner that were going wild. We decided to get them removed and had Serrano's people come in based on the Yelp reviews. They came in and chopped down the trees and ground the roots down with a machine. At first it appeared to be well done and we even gave them a handsome gratuity. But a few days later we found out that they had broken a few irrigation lines. This ended up causing leaks that made parts of our lawn soggy, water logged and parts of it to dry out as they were not getting enough water. They also cut a few live electric wires in the process. We were told by other tree removal folks we spoke to later on, that this was not the right way to remove tree. The right way is the hard way and the roots need to be dug out before being ground out with machine. read more

Great communication, fast, efficient and high quality job. They provided good expert recommendation and didn't try to do work on trees that didn't need it. I'll be back in touch when we are in need of a trim again. read more

I hired this service in April to trim our palm tree. They bid it out for a fair price, and unlike their competition, didn't whine about distance (note to other vendors: if you don't want to drive to San Jose, don't advertise that you offer your services there.) They did a good job, and best of all, actually enjoyed doing the job, which made it a pleasure to have done. Definitely give them a call if you need tree work done. read more

Marcos was timely, professional and best priced. I HIGHLY recommend him and his company to do any tree work.

I found Serrano's through the Home Concept magazine and was very pleased with them. Chris came out and did the estimate and it was very reasonable. I had 2 other bids and went with Serrano's simply because they "consistently" answer their phone and were prompt and courteous (Bobbie Jo). This tells me that this company is professional (take notes on this). The day of, they were on time and Zach was the crew leader. Not the most friendly person, but as least polite. The rest of the crew (4 of them) were very efficient and hard-working. They had a very difficult job of cutting back an old oak tree to the property line, while dangling over my swimming pool. They did it in 3 hours, including cleaning up all the dropping (into the pool). They did an outstanding job, and I will use them again. I already refer them out to friends. read more

Showed up on time. Communicated their plans as well as answering any questions. Crew did a great job of protecting patio furniture and outside kitchen. Cleaned up very nicely. Sorry for not going into great detail but this was my very first written review. Got exactly what I paid for. read more

Great experience with Dave and his team. They came in and were committed to my satisfaction. Expert work on my holly, loquat and avocado trees. Professional equipment, and when they left there was no sign they were ever there. Swept the leaves and sawdust, and took everything with them. Would gladly use again read more

These guys were amazing. I wish i could give them 6 stars. I contacted Serrano about a tree removal and he was not only the first and quickest person to get back to me but he was also the most reasonable price. Despite a busy season he was able to schedule the tree removal for just a day after I agreed to go with them. Juan and Ricardo showed up and got the whole thing done in less than 4 hours. They were courteous, professional and excellent at their jobs! It was also pretty amazing to watch them do the work. I highly recommend Serrano's Expert Tree Service. read more

Amazing rescue today by Serrano's Expert Tree Service. Our family cat was trapped at the top of a very large tree overnight. Fire department and animal services refused to help. Serrano's to the rescue. Absolutely amazing expertise and talent working with very complicated, elements and nature, situation. Impressive effort and teamwork. Can't thank you enough!!! read more

The gentleman who came out to give us an estimate was nice enough & knowledgeable. I was given a verbal estimate to cut two trees on the side of our house and another verbal estimate to cut the three citrus trees in the back of the house. I decided to do both and was given a written estimate to do both jobs. The total estimate I was given was for both services and was advised the work would be completed in 10 days, and that they would leave an invoice I could mail in a check after the work was completed. I waited the 10 days. No service. I called the office and the lady who I spoke with relayed to me that she didn't know she was supposed to schedule our tree service; she would look at her other scheduled appointments and to find a time when she could get us in and call me back. I waited two days no call back from her. So I called again (she sounded perturbed that I was calling again) we set an appointment date for about another week and a half out. On the day of the service, one of the workmen advised us that now (November) is not the time to cut the citrus trees and he recommended waiting until January. That leaves only the trees on the side of the house to be trimmed (Half the work which was originally quoted when my initial estimate was given). Mind you, we were verbally quoted a price for each set of trees, the two trees on the side of the house and the trees at the back of the house. Okay, so I figure the workmen know best and I'm open to his recommendation of waiting until January to cut the citrus trees. He (the onside workman) told us what the minimum fee would be and it was in-line with what I was originally told for the two trees on the side of the house. However, just a few minutes after having this conversation with him I then get a phone call from the lady in the office telling me that it is unreasonable that they send 5 guys "all the way out there" just to cut two trees and she proceeded to give me a minimum that was higher than what the worker onside gave me. And in addition to that, she also told me that payment needed to be collected today onside following the completion of the job. Now.... Let me point out the home where the tree service is taking place is in San Jose and Serano's Expert Tree Service business address is also in San Jose. So, I don't understand her expression "All the way out there..." In addition to that, it is their poor business planning if they sent five workmen guys out to do a job and then decide to only do half the work. That is their call, I was only following their "expert's recommendation". I did not make the suggestion to them to only do half the work. If they feel November is not the time to trim the citrus trees they should have considered that when giving me an estimate and scheduling the job. And lastly the payment issue. I was told by the guy who gave the estimate they would leave and invoice and I can mail in a check. The lady in the office tells me that is incorrect and that payment needed to be collected today after the work was completed. The work is in progress... I may update my review based upon the quality of the completed work. But right now I'm a little disappointed in all the run around I feel I'm getting and because I'm getting one piece of information from the onside workers and varying information from the office. So in the end they honored the original price for the quoted two trees on the side of the house, they left an invoice and I will mail in the payment and the work was done quickly and satisfactorily. Considering this, I've upgraded my original review one star. read more

I have been using Serrano's Tree Service for eight years, and I can't speak highly enough about them. Their employees are all very polite, honest, and professional, and they have a lot of knowledge of trees. They are always on time. Their prices are not cheap, but reasonable. Since this company hires people with experience, you get a high standard of care. This is most important if you want them to trim or plant trees: they understand what is best to maintain the health of the trees, and will not engage in practices (such as topping) that will damage or harm the trees. If you just want a tree chopped down and hauled away, well, maybe you don't care about the experience of the folks doing the work. Although I would. When Serrano's removes a tree they do it safely and neatly, and surrounding plants and structures are not damaged. Over the years Serrano's has trimmed dozens of trees for me, from small plum trees to large redwoods, and they have always done a beautiful job. They listen to my requests and always try to comply, if possible. What's more, I trust them to give me an honest assessment of what needs to be done. If you care about your trees, they're the company to use! read more

We actually did not use Serrano's but I want to comment on the bid they prepared for us. We live in a townhome and our backyard is surrounded by a wall. We wanted trees out and they said they could only cut to grade and could not remove the roots. We got another quote from another company, and for HALF the price they would remove our trees and roots. They simply wheeled a stump grinder though our house. I cannot comment on Serrano's work, but based off of their bid, I would not have high expectations. read more

Extremely quick response to emails, and clear, proactive communication from Bobbi Jo. Really appreciate the great service provided overall.

Serrano's expert tree service were great. David W. and the team in Los Gatos were professional and responsible. We knew we were in good hands from the beginning to the end when we had two large Elm trees removed. Even couple months later, the office and Dave W. responded to us very fast with a solid advice when we had a question on landscaping at the site of the removed stumps. We felt well cared for as a customer. read more

Serrano's Tree Service was first recommended to us a couple years ago and we contacted them regarding a dying tree. I'm not the type who believes in hiring the lowest bidder, as it's burned me too many times and I believe we get what we pay for. However, Serrano's Tree Service was very competitively priced - so much so that I was worried the service wouldn't be up to par. I trusted my friend and was thrilled with the quality of service, professionalism and expertise that we brought them back for several other jobs. One of the jobs required that they had to move through the house - they were amazing!! They took such care to not leave even a spec of dirt that you'd never know they'd been there. They also solved an urgent rat problem and were on site within a day. They did an excellent job at removing our tree and helped with general landscaping. I would definitely recommend them, and will continue to personally use them. read more

After long time searching for a reliable tree removal service with a reasonable price, I was lucky to see by co-accident the truck of Serrano on my way to the work. I called them and one hour later the owner (David) showed up on my house and gave me a quote with a very reasonable price. He explained me the job to be done and also advised me to ask for a permit from the city. After getting the permit, I scheduled an appointment and the Serrano"s team came to the house and did a great service. In the meantime I recommended him to one of my friend, who was also happy with their service too. I would definitely recommend them to everyone. read more

I had Serrano's come by to thin out an orange tree in my backyard. The team that came and took care of it did so in a professional and prompt manner. They were receptive to my suggestions and provided points/counterpoints to do something or not. All in all, a very positive experience and would not hesitate to use them again or to refer them to friends. read more

David Wood at Serrano's was excellent in helping me evaluate a Redwood Tree issue between my neighbors property and my own. He was very professional and gave me great support in this frustrating situation. He was very knowledgeable regarding the possible hazards that can come from a 40 foot Redwood. I would highly recommend using Serrano's and plan on using them for any further tree services. read more

A friend recommended Serrano's to me for the removal of a dead avocado tree and a delicate job of removing bushes along a fence. For a very reasonable price, they took care of both, and couldn't have been more friendly or professional as they went about their work. I'd use them again. read more

We have used Serrano's tree service's for years. Chris and his crew are great. His knowledge is mind boggling and he treats us very well. His crew and bidding process is very easy to understand and is complete from start to finish. I cannot recommend anyone better. If you hire them, you won't be disappointed. First class operation. read more

Great experience: Chris came out and did an estimate, and then a week later the crew came. They did everything that had been agreed to, and then they cleaned up after. We are very pleased. The crew was very professional and very helpful. I called Serrano's as a result of a recommendation from our neighbor who is also a realtor. Serrano's maintains the realtor's property as well. We will definitely call Serrano's again. read more

David and his crew did a great job with trimming a giant redwood tree in the front yard. With the recent rain and high winds we were afraid the tree would collapse onto the house. Three large limbs did fall into the yard. They thinned the tree limbs and cut the branches all around. We now feel safe and the tree looks so beautiful. The crew worked so well together and the clean up was great. It looks like a new tree and a new yard. Bobbi Jo is very professional in the office. Their work is always consistent and great. Thanks to everyone. Call them first for any type of tree service. They will get the job done and do it right. - 3/15/16 read more

We just had a Chinese Elm trimmed and they did an exceptional job! This tree was so full we were in danger of losing limbs and a fence if a branch broke. They were on time, cleaned up and you wouldn't even know they'd been here. They are returning this afternoon to remove mistletoe from the tree in front. We highly recommend Serrano's Expert Tree Service!! OH....and the guys are amazing, polite and efficient! read more

Thanks Serrano for a thoughtful quote, which included educating us about our options and for an expert service. In the last storm hardly a twig fell to the ground and we can actually see out our windows without the cypress blocking our views. Outstanding - you have our unconditional recommendation! read more

I had a great experience with Serrano's Expert Tree Service. I had them out to remove a dead tree, remove a couple tree stumps and also trim a couple of large trees. They arrived promptly and completed the work quickly, professionaly and per quote. Mario and his crew did a great job! We wouldn't hesitate to use them again. read more

Checked out Serranos on Yelp after seeing their 10% off ad in Home Concepts magazine. I needed to remove 3 tall birch trees from my fence-enclosed townhouse backyard. It's a relatively tight space with obstacles to maneuver around, including my new deck, gazebo, & latticework atop the fences. This was no 'chip shot', as branches had to be cut/tied/removed carefully. I was wary but just so ready to be done with these messy & overgrown trees whose life expectancy was waning. From the beginning: receptionist Bobbi Jo responded to my message quicky; Chris came out & quoted me the lowest of my 3 estimates among highly-rated tree service companies; then he even knocked a good chunk of $$ off the estimate if I decided to keep firewood from the 3 birches (I inquired)...in addition to the 10% off ad! Scheduling was relatively easy given my busy schedule and the fact that I needed to be home to get them access to the backyard. The crew of 3 was cool and efficiently got after it. I watched (out of curiosity) quite a bit as they skillfully brought them down without any incident to aforementioned 'damagable' belongings. When I told them I was keeping the firewood they asked how long I wanted the logs to be and then cut them so I could fit them in the bins I'd set aside. Most impressively, they cleaned up really well, swept my deck, and left my neighbor's yard unmolested despite needing to use it to clear many of the fallen branches. I was left with firewood and some unavoidable sawdust and a desire to recommend them to another neighbor who'd expressed some interest in having tree work done as well!! Very happy... Fast forward a few days, I came back from a long weekend away and had a note on my door from my neighbor behind me. He informed me there was some damage to his side gate & was curious if the 'tree trimmers' had mentioned anything about it? I called Serrano's right away & David came out (at my earliest availability) & checked it out. This was an uncomfortable situation for me, being the 'go-between' responsible for seeing to it that my neighbor (who is very reasonable) didn't have inconvenience while questioning whether some damage may or may not have been caused by this company that really earned my respect with their great work. Ultimately, we will never know if the gate (which only opens one way) was bent by nature or by accident but David was VERY understanding and took it upon himself to remove the gate, take it, repair it, and re-install it while refusing my offer to at least pay for materials. He said (quite good-naturedly, given the circumstance): "That's business"... ...and I guess it is. Reliable, professional, accountable, and reasonable. I regret not having more arbor work for these guys. I HIGHLY recommend Serrano's Tree Service. read more