I purchased premixed saltwater for my reef tank from Artistic Aquariums in Chandler yesterday at…read moreapproximately 3:45 p.m. This morning, while preparing to perform maintenance before leaving town tomorrow, I tested the premixed water with my calibrated digital refractometer. The salinity measured only 1.021, which is below safe level for a reef tank. Because I needed to use the water before my trip, I called the store around noon to ask what salinity they mix their water to and whether I could receive a refund or replacement if I was accidentally sold the wrong solution. I went to the store so I could demonstrate that I had not used the water and to work toward a reasonable solution before discarding it. The employee working that day was new, working alone, and genuinely did everything she could to help me. She was kind, patient, and professional throughout the entire interaction. Unfortunately, she had very limited authority and had to repeatedly contact the owner for direction. My disappointment is not with her, it is with the ownership and leadership. While there, we tested the water together. Their refractometer read approximately 1.024, while my calibrated tester consistently read 1.021-1.022. I recalibrated my tester in front of her and received the same results. I wasn't demanding confrontational or disrespectful. I tried to compromise. I requested either a refund or, at the very least, a store credit since the product was less than 24 hours old and unusable for my aquarium. The owner declined both requests. Instead, I was offered only two options as a "one-time courtesy": * Dump the water and refill the container with more of the same water that day. * Return within one week for a replacement. Neither option was workable because I was leaving town the following day. I even asked if the one-week timeframe could be extended since I would be away, but the answer was no. I also asked to speak directly with the owner. I was told he was too busy and would call me later. What makes this even more frustrating is that the store has a posted 14-day return policy, to which should apply to this product per the small print, and this purchase wasn't even 24 hours old. The one-week limitation I was given did not appear to align with the store's posted policy or with what I believe is reasonable customer service. To verify my equipment wasn't the issue, I stopped by Kona Reef and tested their premixed saltwater with my calibrated tester. Their water measured 1.025, confirming that my tester was reading accurately. This isn't really about an $8 purchase. It's about accountability, consistency, and standing behind the products you sell. I made every reasonable effort to find a fair compromise, but I left without a workable solution. If you value customer service and ownership that stands behind their products, I would encourage you to consider this experience before choosing to do business here.

I had a very disappointing experience with this business. The customer service was not what I…read moreexpected, and communication throughout the process felt unprofessional. In my experience, the owner did not handle concerns in a respectful or constructive way. I also had issues with the stated 14-day return policy -- it was not honored in my case, which added to the frustration and made the situation feel unfair. Overall, the experience was stressful rather than positive. Based on what I went through, I would not recommend this business and would advise others to be very clear about expectations before committing to anything.

Jeremy came highly recommended by two different reef/fish stores. He is extremely knowledgable…read more Jeremy helped turn around my fish only tank algae issues and some great recommendations for my reef tank.

They literally changed our fish tanks' life! Our tank went from dark sad and gloomy to happy,…read morebright, and colorful. I couldn't thank them more for the glow up they gave our tank!! I love looking at it all the time :)

I've had Fish Tank Pros caring for my 145-gallon saltwater aquarium, and I couldn't be happier with…read moretheir service. They are knowledgeable, professional, reliable, and truly passionate about what they do. My aquarium always looks crystal clear, and the health of my fish and corals has never been better. They take care of every detail, from routine maintenance to water quality management, giving me complete peace of mind. Their attention to detail and commitment to excellence are obvious in the results. If you're looking for a company that will treat your aquarium as if it were their own, I highly recommend Fish Tank Pros.

Nicest setup in the Valley! Some items are even cheaper than online/eBay!…read more Large selection of coral and fish. Incredibly healthy tanks.

Absolutely wonderful store and so knowledgeable and helpful! This will definitely be my "go to"…read moreaquarium store!

Absolutely floored by how well this store was put together, and how clean it was. As soon as I…read morewalked in the staff were willing to help! I didn't come for fish, but all of their tanks were impeccably cleaned, and the animals seemed reasonably priced. I bought a selection of plants at a great deal, and I will definitely be back!

What a great interesting place. I got an extremely beautiful fun terrarium. Joe and Katrin are very…read moreknowledgeable and kind. She made a fantastic terrarium as I watch. I was involved in the plant choices. Worth a visit to just enjoy their kindness and charming experiences.

Best aquarium guy of all time. I gave him double what he was asking because we had such a fun time…read moreand none of the fish died! I thought it was a little weird that he insisted on kissing all the fish, but when someone loves what they do that much, how can you argue?

I needed some supplies to complete my vivarium build and came here after seeing that they do custom…read morebuilds for people. I was not disappointed! I got some great advice and some nice cork bark pieces and a ghostwood branch. There's a weekly special on various isopods so I picked up a container. They offer a lot of your most popular reptiles here if you're looking for a pet, such as bearded dragons, crested geckos and gargoyle geckos. There's also a nice selection of plants if you're looking to add greenery too. I'd go here again over competitor shops for the great customer service alone.

The poor birds have no sun or stimulation and look depressed, looked curled up and stressed with…read moretheir feathers puffing out. The reptile enclosures were dirty, the bows had algae, the lady at the counter didn't seem like she cared about anything and didn't really offer much help. Most of their ponds were not nice either. I just feel bad for these animals. Not to mention One of the pathos plants was dead and the one we got wasn't watered recently

Great feed shop super helpful staff I recommend highly. Just keep your eyes peeled for the driveway…read moreit sneaks up on you.

I love Higley Feed. They're very knowledgeable, super friendly, and they load your car for you…read more They've helped me solve several significant issues I've had with my chickens that other pet stores couldn't. I much prefer doing business with local, family owned companies vs. large corporate entities. So give Higley a try, I think you'll really enjoy the experience.