They ACTUALLY have common sense and construction knowledge REFRESHING to know you can trust their…read moreadvice

Hideous return policy. Don't shop there unless you know you don't plan to return anything. The man…read moreat the return desk was very condescending. Terrible company.

Poor service, in fact it was very obvious they didn't want to help me and made a very…read moreunprofessional comment as well. I will never return, so much for trying to promote small business. I will say the young man in the paint dept was very pleasant and helpful, however the negative experience overshadowed his great service.

ALWAYS friendly, helpful staff. I wanted to give the five stars after a quite a few visits. Easy…read moreparking....take either government or Hayden.

Ordered parts for John Deere motor ,then drove to Spokane to talk with injection pump…read morerebuilder.Said the pumps could not be rebuilt and no parts.Drove back to Regan to cancel parts said could not,so a week later parts came in and they charged me 25% restocking fee.Thought that was BS can place order 1 hr later can't cancel $86.00 fee.

Ragan equipment and their staff are professional and helpful. I've been doing business with them…read moresince I moved to N. Idaho in 1999. Purchased a tractor and other equipment from them. They are my "go to" for chain saws and all that goes with it. Great company!

Excellent service! Held our hands the whole way! Explained all the ins and outs of the various…read moreproducts. We are so glad we chose them!!

We used Living Stone on a recent bathroom remodel. We worked…read morewith Tim Sperry, general manager, in selecting the stone to match our new cabinets, flooring and tile. The stone selected was exquisite! There was a minor mishap and we were extremely happy at the quick response and customer service this business offers. We would highly recommend working with Tim and using Living Stone for quality, prices and keeping customer satisfaction at the center of attention. You will find uniquely beautiful stone to make your project look the way you imagined.

We recently had our kitchen countertops and backsplash installed and were extremely impressed with…read morethe entire experience. The team was responsive, professional, and easy to work with throughout the process. The craftsmanship was exceptional -- from perfectly aligned seams to a flawless waterfall edge and apron sink detail. The quality, precision, and overall care put into the installation truly exceeded our expectations. We're thrilled with the results and highly recommend this company for anyone looking for beautiful, well-executed stonework.

I rarely leave negative reviews, but my experience with Northwest Granite has been extremely…read moredisappointing from start to finish. Communication was awful at every level. Any time I raised concerns with the project managers, they were quick to blame me for delays and became defensive and aggressive instead of listening. At no point did anyone take ownership of the issues I was experiencing--I felt constantly questioned, doubted, and talked down to. The demolition crew that removed my old countertops was careless and unprofessional. They never put down any protection on my brand-new floors, and while breaking apart the old stone they crushed pieces of countertop into the flooring, damaging several areas. They also punched a hole in a wall I had just repaired and said nothing--no acknowledgment, no apology, just left it for me to find later. On top of that, they left sharp broken pieces of stone inside the cabinets, on the floors, in adjoining rooms, and even in the driveway. It felt like a rushed job with zero regard for housekeeping, safety, or respect for my home. When it came time to measure for the new countertop, they incorrectly measured the area next to the refrigerator. The new top was cut too wide and is now pushing the cabinet panel out, leaving about a 1/4" gap. Instead of acknowledging the mistake, they tried to blame me--saying it was already like that or that the cabinet panel was warped--and spoke to me as if I couldn't see the obvious issue. I waited weeks to hear what the next steps would be, but no one followed up. I always had to call or show up in person to get any kind of response from project managers or sales. The finished product is also poor quality. The seam is bad enough that I can catch a fingernail on it, and the edge looks rough and under-polished. Overall, this feels like a "fast and cheap" operation geared toward large apartment jobs or quick flips--not homeowners who care about quality and detail. If you value craftsmanship, clear communication, and simply getting what you paid for without having to fight for it, I would strongly recommend going elsewhere. I regret giving them my business, and by the end I was just willing to accept whatever got me out of dealing with them any longer. I would not recommend Northwest Granite to anyone.

Cole is the reason we keep our warranty program going. Last December we had a multiple complicated…read moreissues and Cole was 1 of 3 techs, trips to store, who stood out as the one who got us straightened out. Yesterday I made 2 appt for 2 separate issues. He had me in and out before 1st session was up. He is very knowledgeable about latest advances, answer questions in a way I get it and don't feel les than intelligent. His patient and pleasant approach works for me. Very happy with Cole's ability to help each time

Better customer service from their manager. He was rude and not helpful. I will not go there again…read more Bought a used IPhone 14 but didn't jive with Verizon prepaid so took 7 days to get working. Tried to return to Coeur d'Alene Best Buy and manager so rude and wouldn't take phone back. Day after I got it working went out of town to Lincoln City, OR and couldn't do Google Maps or any searches most of the trip whereas, with my old SE phone had no issues. Plus my husbands older IPhone did fine on trip and he's on same Verizon account. No Best Buys in Lincoln City so couldn't return phone within 14 day timeline. My sister was going to buy a new phone but said no way after seeing what I went through here. Manager has terrible customer service and lost at least 7 customers and counting.