They ACTUALLY have common sense and construction knowledge REFRESHING to know you can trust their…read moreadvice

Hideous return policy. Don't shop there unless you know you don't plan to return anything. The man…read moreat the return desk was very condescending. Terrible company.

Store has most everything you need with all the help you can't get at Home Depot or Lowe'sread more

Poor service, in fact it was very obvious they didn't want to help me and made a very…read moreunprofessional comment as well. I will never return, so much for trying to promote small business. I will say the young man in the paint dept was very pleasant and helpful, however the negative experience overshadowed his great service.

Ordered parts for John Deere motor ,then drove to Spokane to talk with injection pump…read morerebuilder.Said the pumps could not be rebuilt and no parts.Drove back to Regan to cancel parts said could not,so a week later parts came in and they charged me 25% restocking fee.Thought that was BS can place order 1 hr later can't cancel $86.00 fee.

Ragan equipment and their staff are professional and helpful. I've been doing business with them…read moresince I moved to N. Idaho in 1999. Purchased a tractor and other equipment from them. They are my "go to" for chain saws and all that goes with it. Great company!

We used Living Stone on a recent bathroom remodel. We worked…read morewith Tim Sperry, general manager, in selecting the stone to match our new cabinets, flooring and tile. The stone selected was exquisite! There was a minor mishap and we were extremely happy at the quick response and customer service this business offers. We would highly recommend working with Tim and using Living Stone for quality, prices and keeping customer satisfaction at the center of attention. You will find uniquely beautiful stone to make your project look the way you imagined.

6-15-20 My wife and…read moreI installed granite and quartz in two bathrooms and a bar area. The work included 21 feet of countertops, ten feet of bartop, an eight-foot tub deck with 12 feet of front and side panels, 29 feet of backsplash, 10 feet of shower curb, cutouts for four under-mount sinks and one under-mount tub, and one very difficult three-way mitered corner. There were 33 feet of mitered edges that needed to be joined and finished. Throughout our remodel, we have learned that we are very particular and have very high standards for workmanship. I am pleased to say that Living Stone paid close attention to our concerns, and actually exceeded our expectations by the time the job was complete. We emailed Living Stone our drawings and specifications and they responded with a professional and detailed estimate within two days. During our first visit to their showroom, Jena reviewed our estimate with us and patiently answered our questions about pricing and also the display pieces. Jena was extremely informative and helpful and the atmosphere was always very friendly and relaxed. Jena introduced us to Tim, the general manager, who over the next five weeks was very thorough and helpful and proved to be an excellent communicator. We always received information or updated estimates for revised work within 24 hours of requesting it. Tim introduced us to Nathan, the lead fabricator. Nathan has over 20 years of experience and was more than willing to answer our technical questions about the fabrication process and national fabrication standards. Nathan and Tim gave us a tour of the fabrication shop, and Nathan demonstrated how the measuring, cutting, and polishing equipment worked. As we toured the shop, Nathan and Tim continued to answer our questions on how we could achieve top quality with all of our work. Living Stone was not the cheapest of the four estimates we received, but their service, responsiveness, interest in our project, and showroom displays convinced us to pay the extra money. We provided a down payment and the job measurement process was completed two days later. Our installation was scheduled for five weeks later and it was completed on the day scheduled, June 15th. I am extremely pleased to say the fabrication and installation work exceeded our very high expectations. The two installers, Felix and Ryan, accomplished perfect work, and I mean perfect. The mitered edges look like they are solid quartz, and you cannot see that they are not a solid piece unless you are trained to see the joint (and use a magnifying glass). Every installed piece in the three rooms is perfectly straight, level, and square. One of the pre-fabricated pieces needed a slight adjustment and Felix and Ryan flawlessly handled the adjustment with their saw. Felix and Ryan arrived on time, worked continuously for nine hours except for a short lunch break, and patiently answered our questions. They set up their cutting station away from the house where the dust would not stick to anything and also left each work area perfectly clean. Felix and Ryan could not have been more professional. This review would not be complete without discussing James, the outstanding measurer and template creator. James spent most of a day with his expensive equipment taking very precise measurements. The proof is in the end result because the fabrication was superb. Thanks to James's precision, everything was the exact right size and all pieces fit together perfectly (with the one minor exception previously mentioned). The reveals and overhangs are all perfectly straight, aligned, and evenly spaced. James also spent 2-3 hours on the job today, working with Felix and Ryan to ensure the best possible outcome. The perfect installation work also would not have been possible without the skill of Nathan and his fabrication crew. The cuts are very precise and the edge shaping and polishing are absolutely beautiful. Most jobs have an unexpected challenge or two that pop up, and ours was no exception. The underside of our tub deck needed very precise routing to be accomplished to accommodate our two bathtub water valves and faucet. Nathan handled this expertly and as a result, our hardware interface is outstanding. We are very thankful to have such skilled professionals such as Nathan, Nathan's staff, Felix, Ryan, and James work on our home. Tim, as the general manager, made it all happen with Jena's very able assistance. The work we saw in the showroom was the main reason we selected Living Stone to do our job. We believe the work in our house is even better than their showroom. If anyone would like to see their work, contact Tim or Jena at Living Stone and we will gladly welcome you to our home to view the work in person. James Davey

We recently had our kitchen countertops and backsplash installed and were extremely impressed with…read morethe entire experience. The team was responsive, professional, and easy to work with throughout the process. The craftsmanship was exceptional -- from perfectly aligned seams to a flawless waterfall edge and apron sink detail. The quality, precision, and overall care put into the installation truly exceeded our expectations. We're thrilled with the results and highly recommend this company for anyone looking for beautiful, well-executed stonework.

I rarely leave negative reviews, but my experience with Northwest Granite has been extremely…read moredisappointing from start to finish. Communication was awful at every level. Any time I raised concerns with the project managers, they were quick to blame me for delays and became defensive and aggressive instead of listening. At no point did anyone take ownership of the issues I was experiencing--I felt constantly questioned, doubted, and talked down to. The demolition crew that removed my old countertops was careless and unprofessional. They never put down any protection on my brand-new floors, and while breaking apart the old stone they crushed pieces of countertop into the flooring, damaging several areas. They also punched a hole in a wall I had just repaired and said nothing--no acknowledgment, no apology, just left it for me to find later. On top of that, they left sharp broken pieces of stone inside the cabinets, on the floors, in adjoining rooms, and even in the driveway. It felt like a rushed job with zero regard for housekeeping, safety, or respect for my home. When it came time to measure for the new countertop, they incorrectly measured the area next to the refrigerator. The new top was cut too wide and is now pushing the cabinet panel out, leaving about a 1/4" gap. Instead of acknowledging the mistake, they tried to blame me--saying it was already like that or that the cabinet panel was warped--and spoke to me as if I couldn't see the obvious issue. I waited weeks to hear what the next steps would be, but no one followed up. I always had to call or show up in person to get any kind of response from project managers or sales. The finished product is also poor quality. The seam is bad enough that I can catch a fingernail on it, and the edge looks rough and under-polished. Overall, this feels like a "fast and cheap" operation geared toward large apartment jobs or quick flips--not homeowners who care about quality and detail. If you value craftsmanship, clear communication, and simply getting what you paid for without having to fight for it, I would strongly recommend going elsewhere. I regret giving them my business, and by the end I was just willing to accept whatever got me out of dealing with them any longer. I would not recommend Northwest Granite to anyone.

Cole is the reason we keep our warranty program going. Last December we had a multiple complicated…read moreissues and Cole was 1 of 3 techs, trips to store, who stood out as the one who got us straightened out. Yesterday I made 2 appt for 2 separate issues. He had me in and out before 1st session was up. He is very knowledgeable about latest advances, answer questions in a way I get it and don't feel les than intelligent. His patient and pleasant approach works for me. Very happy with Cole's ability to help each time

Better customer service from their manager. He was rude and not helpful. I will not go there again…read more Bought a used IPhone 14 but didn't jive with Verizon prepaid so took 7 days to get working. Tried to return to Coeur d'Alene Best Buy and manager so rude and wouldn't take phone back. Day after I got it working went out of town to Lincoln City, OR and couldn't do Google Maps or any searches most of the trip whereas, with my old SE phone had no issues. Plus my husbands older IPhone did fine on trip and he's on same Verizon account. No Best Buys in Lincoln City so couldn't return phone within 14 day timeline. My sister was going to buy a new phone but said no way after seeing what I went through here. Manager has terrible customer service and lost at least 7 customers and counting.