An absolute disaster start to finish. This is long but I think it gives you a good sense of why you should never ever hire these guys. I got an estimate in May and scheduled them to come out at their soonest available, July 17th. At the time they said they would work with our HOA to inform everyone who needed to move their cars (parking lot with assigned parking-about 7 cars would have had to be moved) since they know him. I called a week ahead of time to confirm and ask if they had had any issues contacting the guy in charge of our HOA. The woman on the phone says no one has told her anything about that and that's not something they normally do. I said I was told they would and call me back if it's an issue contacting him so I have time to work with everyone myself. They never call back so I assume we're good to go.
Saturday rolls around and I sit around all day waiting for them. The office said to expect them at 1 and when they don't show by 2:30 I start calling. No one picks up, no voicemail available, nothing. 4:30 I tried to text the number on the off chance it's a cell phone. I got a response back at 5:30 with oh they don't work after 3, don't know why they didn't show. I said this isn't acceptable I waited all day and no one contacted me. Then I get "oh they came but there was a car in the way" no one contacted me and this could have easily been remedied, or at least I could have been informed. I said I need to know when they are coming to do this job. The office says they'll "swing by" sometime early next week. I said I need to know exactly when or you're going to have the same issue. No response.
Monday rolls around and someone rings my doorbell at 7:30 in the morning (waking me up but now we have proof that they are, in fact, capable of ringing doorbells) and there's Sergio's team, complaining that I need to have all these cars moved. I said no, I'm not waking up all these neighbors I've never met at 7:30 especially because I had no notice. So the guy says he's going to call Sergio and holds up his finger in the universal "hold on one second" gesture. I go duck back inside for a minute and come back out and they're just GONE. No explanation. No plan. Just gone. I call and leave a voicemail at the office. I call the other number I have and Sergio picks up, no apologies, no acknowledgment that this isn't okay and just says "do you want this done or not, it doesn't matter to me." Oh and also that the reason why they didn't show up Saturday was that it might rain or the weather or something like that NOT that there was a car in the way. Which, again, should have been communicated.
Office calls me back (so they can also make calls). I argue back and forth and say I am available to reschedule Tuesday (today) or Thursday but I need them to take a look at another issue that came up to make sure they can take care of both issues. She says she'll talk to Sergio. Hours go by. I call back in between meetings and ask what's going on and she says "oh I have you down on Tuesday" (news to me) and I ask about them coming by to look at the new issue. She says oh he'll call you when he gets there. I say I'll be in meetings and can't pop out or take calls without notice. She says to just tell her where the new issue is and he'll just look. I tell her I need confirmation before I'll ask my neighbors to move their cars. She agrees. I never heard anything. Sergio has now no-showed me 2 times.
Because I really want this done and apparently I still have hope, I prepare and the parking lot is clear on the off chance they actually show. It is now an hour after they said they would be here and I'm looking at 3 times of this terrible place ghosting me.
TL;DR: terrible communication, rude, doesn't show up, will absolutely disrespect your time. You shouldn't have to chase people down to give them a substantial amount of money. Go hire someone else who has an ounce of professionalism. It would be worth whatever savings you think they'll give you. read more