My rating is really 2.5 stars. This salon is okay, but the prices are kinda steep and they don't have good color selections for gel nails. Also, they only have ONE nail tech who can do nail extensions. I got gel nail extensions on Saturday, January 12th. The nail tech, Amy, explained to me that regular polish would be $50 and gel polish would be an extra $15 so $65 altogether which to me was ridiculous. I've never paid more than $50 for gel nail extensions. Fast forward, I paid the $65 plus a $3 tip because Amy did such a beautiful job. So $68 altogether.
While Amy was incredibly kind and gentle with me, she made my nails too thin because by the next day, I had already broken a nail. By Monday, three were gone and by Thursday, five. When the first nail broke off so evenly, I just figured that I'd save myself the trouble and just superglue it back on. Before I could do so, a second nail had already broken off while I was MAKING MY BED. I have never broken a nail not ONE time and I have been consistently getting acrylic nails since I was 16, I'm now 25. I called them on Monday and told the receptionist I needed my nails fixed and she told me Amy would not be in until Thursday so we scheduled me for a repair that day at 9:30 AM. She assured me that it would be free of charge as it should be.
Fast forward to Thursday, I get to the salon and Amy blames me for the five missing nails. She first said, "Well, I told you to be careful." Then she says, "You got them too long." Please note that I didn't even get them nearly as long as I typically would have. She was just not taking responsibility for her work. She made them too thin. That's all that it was. It had nothing to do with the length or how heavyhanded I am. How heavy handed can you be while making the bed, washing dishes, or scratching your scalp??
She begins on my nails and calls over the receptionist. She asks her how much to charge for five broken nails and the receptionist says another $8. I told them to either fix them free of charge as I was told over the phone or refund me my full $68. No way I paid close to $70 and you expect ANOTHER $8 and I didn't even have the nails for a full week before they started breaking.
She proceeds to repair my nails, but I can tell she's agitated about not being paid to repair them so when she's cutting them, she cuts them too short causing her to have to build the acrylic later on. As a way of making them thicker, she made my nail bed look like a hump/hill and the tips don't match. It's ridiculous! My nails look hideous, but rather than making a fuss about it, I just won't be returning. read more