I can't say enough good things about this company and their employees…read more Setting the appointment was a breeze and the move itself was flawless. Very nice workers, a strong work ethic and good manners. "Yes maam" goes a long way with me. AND the actual cost was significantly less than the quote I agreed to. Firehouse Movers is who I'll call with any future moves.

BEWARE - BAIT-AND-SWITCH PRICING!…read more I rarely leave negative reviews, but my recent experience with this company deserves one. I chose Firehouse Movers because of their glowing Google reviews, and their initial estimate was very competitive. Unfortunately, the final bill was a complete shock. To begin with, they insisted on a virtual estimate and refused to come out in person and assess the job. This was a 5000 sq ft home full of furniture, and I wanted the most accurate estimate possible. I asked multiple times for an in-person estimate, but my requests were declined. By moving day, I had sold two-bedroom sets and several other large pieces of furniture that were included in the original estimate. Even with significantly fewer items to move, the final price was more than double the original estimate. On the day of the move, I somehow went from needing two trucks, as stated in the estimate, to four. And from 9 to 17 total man hours. At the end of a long day, my husband just wanted them gone, so he reluctantly paid the bill before they could log anymore hours. When I called to discuss the bill, Firehouse claimed I had verbally approved the additional associated costs over the phone, citing a recording, which was completely false. I have asked multiple times for this recording, but I have not received it. That was not a small miscalculation. Our move was grossly underestimated. This whole experience felt misleading and dishonest. Stay away.

customer service is the number one priority in a business and this owner refused to exhibit any…read morecustomer service. She took the story of one group of individuals and didn't even ask me my side or to get the facts of the situation. This business needs to outline their terms better if spots are not able to be reserved (which is standard by the way or companies clearly state in terms that they don't honor them). I said I was there at 2am and waited for a bit in line but ultimately had to leave for a bit to then return only to be yelled at by the owner and told I don't have to shop the sale if I don't like it. The owner refused to even hear my side at all and decided to listen to a group of individuals side instead. Typically if there is an issue, the patrons shopping can handle it amongst themselves without the company involvement, especially if in the terms it doesn't specify that spots can't be reserved. I also stated that I was going to text, but due to the hour I was there in line, I didn't want to send it because of how late it was. Again owner didn't actually listen to me or attempt to get my side before joining the mob against me. Poor customer service, I don't need to use the actual service to know that. Part of your job is hosting a sale effectively and showing customer service because ultimately we are also customers buying the items you place out. The owner is extremely unprofessional. Maybe you should update your terms correctly and ensure their are no gaps in it. I clearly stated I never save spots and am one to sit outside for hours but my circumstances for that day didn't allow me to do so. Saving spots is a standard thing that happens amongst people who attend sales so if you won't honor it, make sure you're clear in the terms you put out there

Amy went above and beyond in helping me pack a lot of boxes as well as helping me load a 26 ft…read moreuhaul truck full along with her helper. The help that I had scheduled for loading flaked out and didn't show. Amy and her helper bailed me out in a big way. I would not hesitate to use her again for packing and organizing.

Great service, thank you! Julia was truly the best person for what my families needs were. It is a…read morehuge task to work with three strong women that live in one home. Then help organize all of their stuff! My mom had downsized and still wouldn't let go of some of the big pieces that no longer fit in a smaller home.

Where have you been all life?! Great service!…read moreI'm finally getting organized and got rid of years of unused clothing! Highly recommend!

AMAZING!! Wade &…read moreNoah were on time, worked efficiently and professional and they were very friendly with upfront pricing!!

I am a repeat customer simply because they are extremely professional and always go above and…read morebeyond my expectations. They are so careful with my items, wrapping each piece in blankets, straps and shrink wrap and gentle with everything they touch. Their attention to detail is excellent and they communicate well before and after the move. They may charge a little more than other movers, but once you see them in action, you'll agree it's well worth it. I highly recommend this mover over all others.

If you are looking for a moving company, stop looking and go with Phoenix Express. We recently…read moremoved from the Dallas area to northern Minnesota and we had bids from 3 companies. Beau, the owner, visited us and gave an estimate that was very competitive. Throughout the move process they had very good communication. Before the move, we packed up most of the things ourselves, but Phoenix offered to have some of their office staff pack up the fragile items like dishes and art work on an hourly rate. This really helped! On the day of the move, they were on time and they brought in 10 people to pack the van and get us on our way quickly. When they moved us, they did not consolidate and transfer our things to another van, our things stayed in the same van until it reached its final destination. When they unpacked, they were very professional and efficient. To summarize, we had a great experience moving with Phoenix Express and I would highly recommend them for anyone to move with!

Rex (the owner's son) and three others showed up in two large trucks, on time. They were very…read morecareful, professional and efficient. They disassembled and reassembled all of my bulky furniture and put everything else where I requested. Upon completion, there was no damage to any of my furniture or either house. They even beat their estimated time by three hours. I never want to move again, but if I had to I would use them again.

Great group of 4 guys that moved us from Abilene to Greenville with courtesy, respect for our…read morefamily & our home items. They went above & beyond every expectation!!!!! Cane, Austin, Jamal & Braxton were great young men that really blessed us with the move of our home for one location to another!!!

Ryan & Jarrod at this location did a fantastic job moving our storage unit items to our Dallas…read morehome. They packaged, secured, moved & assembled our items flawlessly. Einstein Movers gave us the best experience & transparency of any moving company we've ever used, from start to finish. It's worth your peace of mind to move with Einstein!

Christian and Cameron were punctual and professional. They were fast and careful with our furniture…read moreand boxes. Before beginning, they walked the house and asked questions about how we wanted things organized. I was impressed on how much they were each able to move by themselves! They were beasts! Everything was loaded from our old house quickly. There were a few items that didn't fit in the truck but we were able to go back later and retrieve. Christian and Cameron wasted no time upon arrival at our new house. They were communicative and checked in periodically to ensure boxes and furniture were going to the right locations. They quickly unloaded and had our furniture reassembled in no time. We were very impressed by them. They carried themselves professionally and were friendly. They had us unloaded quicker than expected! They were very appreciative of the Gatorade we picked up for them and thanked us several times. After unloading, they walked the house with us to ensure everything was where we wanted it. Can't say enough good things about these two and about Einstein Moving. Price was very reasonable especially considering their efficiency and quality of work. Well-worth the cost. I've already recommended Einstein Moving to others. Would definitely hire again! Christian and Cameron worked hard on a very hot summer day and were well deserving of the generous tip. Thanks for an amazing experience! You have two wonderful employees!

I highly recommend Einstein Moving Company! This was my second time using them -- the first time…read morewas nine years ago for a local move, and this time I trusted them with a long-distance move. Moving is never an easy or enjoyable process, but the Einstein team made it as smooth and stress-free as possible. The movers were incredibly professional, efficient, careful, and courteous from start to finish. I have several antiques and delicate glass and china pieces, and I was extremely impressed that everything arrived safely with no damage. There was a minor mishap involving my printer, but their claims department responded immediately and handled the situation professionally. Their willingness to quickly address the issue and make things right was another example of their excellent customer service. I hope I never have to move again, but if I do, Einstein Movers will be my first call. Thank you for making a difficult experience such a positive one!