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    SEPHORA

    3.1 (20 reviews)
    Closed 10:00 am - 9:00 pm
    Updated 1 month ago

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    I bought a Dyson and no one was helping me. Only the representative from Dyson was helping and friendly. Not shopping there again.
    Joy R.

    Terrible attitude and worst service!! No one was friendly specially the cashiers!!! Not shopping at this location ever again!

    Daren R.

    Holy moly was this place packed with customers. Every big name brand cosmetic items known on earth. I noticed there was no shortage of employee assistance here - one on every other aisle, maybe for theft reasons, not sure. The skin and hair merch aisle I was familiar with since my undercounter bathroom is loaded with my wife's same stuff. Not the place to find deep discounts unfortunately but you should find what you need without going to Target.

    I walked into glass when a lady broke a bottle behind me.

    I asked someone for help she ignored me my foot was bleeding out and nobody gave a fuc* until I started getting mad. I will never go here and I'm def seeking legal action. Racist and also unconcerned with ppl bleeding the hell out

    Once the card reader did work I did it's been well over $318 because my mother needed it however we will not be back.

    On 07/01/23, the time was 20:49:00 8:45pm. I was ending a perfect day of make up shopping at the Sephora I recommended to my mother. My mother was there to travel to India for the next three months and I assured her we could get all of her makeup needs at the Sephora at Sawgrass 12 801. Upon ending this great make up shopping support system for cards shut down. A dark-haired Hispanic woman with long straight hair almost shoulder length let us know that we could only use cash, we said we would go and look for an ATM and come right back and she rudely says "well we're closing soon". After unsuccessfully looking for the ATM we decide to return to the Sephora to get what we can with the cash that we had on us instead of using a card. Once we return, we noticed a man has been successful with his card and we proceeded to try and do the same thing. We asked the woman if we could try using the card as well she instantly says "no" with no explanation. Tapping her foot as if she is highly irritated. My mother says we can at least give it a try, she responds "it won't work because he has a foreign card but OK"with a horrible attitude. My mother swipes her card and the system does not work. The cashier says "OK that didn't work so how much cash do you have?". My mother says " can we try ringing this up on the same machine that the guy used?". The woman with a horrible attitude says "no we can't". At this point, a blonde woman by the name of Maggie comes down and says "well we could at least try it" and thankfully for her we proceed. Before moving to the next register my mother asks "how did he do it, did he swipe it or insert maybe I can try it that way". The rude employee says "no because it was a foreign card", my mother says well at least let me try. We try the card, Maggie inputs a number from the manual she is holding, and voila the purchase is successful. Maggie was such a problem solver in the situation, and we so appreciate her for being present. Unfortunately, I will never recommend this store or any other stores to any of my friends family or colleagues. I was horribly disgusted by the lack of empathy, and to not care at all to go the extra mile for the customer. I myself will take a no without the employee even trying to see if this would've been a successful situation, however, it takes people like my mother and Maggie to have persistence, to remain calm in trying situations, and to be SOLUTION BASED when working in areas of customer service. Technology is not perfect and neither are people but attitude changes the entire experience of visiting a location that you highly recommended to a family member who is traveling for the next three months. It's important to know we did not mind the no, it's not what you say it's how you say it and it's the way you treat people that leaves a lasting impression.

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    18 days ago

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    4 years ago

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    Ask the Community - SEPHORA

    Review Highlights - SEPHORA

    The employee at the front directed me right back to the pick up area and luckily, this person also handled m return.

    Mentioned in 2 reviews

    Read more highlights

    Top of the Line Fragrances - Store

    Top of the Line Fragrances

    (3 reviews)

    Terrible return service and policies. Can't return if it doesn't have the plastic wrap, I bought a…read moreperfume for a gift (Miami Dolphin location) and I had to remove the wrap for the person to try it on. They don't even allowed me to exchange it for something else. Waste of money.

    I shopped at the store in Dolphin Mall, Miami area. Top of the line fragrances is, without a…read moredoubt, selling counterfeits. I don't know how they get away with such blatant violation of trademark, trade dress and copy-write laws, but they are not exactly selling this stuff out of the trunk of a car, so clearly law enforcement has better things to do. I entered the store ready to buy Flowers by Kenzo. Their product was such terrible version, it could only be sold to someone who had never smelled the real thing. At least 49% of me knew if I bought anything, it would be counterfeit. But the salesperson was so nice and "helpful", I eventually bought their version of Bulgari Omnia Crystalline edt. It smells very good, although I have no idea how close to the real product it is. (The sales woman was pretty awesome, hopefully she someday uses her powerful intellect for good...) They don't let you handle package until after they ring you up, put it in a plastic shopping bag and send you on your way. This is because the packing is very cheap, like paper, not cardboard. After removing the plastic overwrap, the box literally fell apart and the product started to tumble out (luckily I was seated when I opened it). The packaging appears VERY close to the real product, except for the type font on one work "Omnia". All the other marks and colors on the box are very close to the real box. Excellent workmanship, guys! The only person who might be suckered by this place is someone who is totally naive (young, or unknowledgeable (like me) and purchasing a gift, etc). Perhaps some of their fakes are close to the real deal, and a knowledgeable person could save some cash, but frankly, their prices are pretty high for fakes. (I paid 50 bucks, I found Macys sells the real product for 80.)

    SEPHORA - cosmetics - Updated May 2026

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