Been here a few times and the customer service has been great so far. I was here yesterday evening (9/22) and I wish I got the sales associate name. I want to say a big THANK YOU to her for helping me get the concealer that matched me. Usually they would do a color match on you to determine the right shade but because of covid she could not. Nonetheless she was still able to assist and pick the right one for me. I tried it today and its perfect! Hope this review gets looked at and see who worked that evening because she had great customer service and was absolutely helpful. read more

The store was immaculate clean and the employees were super helpful! They always have everything I need.

I personally don't shop at Sephora as the products that are offered are not what I use on a daily basis.I came in searching for a gift for my mothers birthday because she love beauty products. I went in with no explanation and no idea what to get my mother. Bernadette (sorry if I misspelled her name) from the moment I walked in was super caring and helpful. I told her the idea of what my mom likes and she delivered me products that my mom absolutely loved. Another person helped me find a beautiful perfume and then when I got to the cashier I quickly ask for a manager to share what a beautiful experience I had. Knowing how wonderful my experience I had, I would recommend this store to anyone I meet and will now be a frequent customer at Sephora Redlands at 27514 Lugonia Ave suite #c Redlands Ca 92374. read more

I'm so excited this is here! I used to have to go into JC Penny to get what I needed, but being that type of location made their stock limited. I generally love Sephora, but my first time here, everyone was so nice and helpful from the moment I walked in, to the moment I was devastated finding out Benefit changes their formula and packaging for the powder I've been using for a few years :/ I'll be coming back to figure out a new powder. See you soon Sephora! read more

I always have a positive experience coming here, but today Miss Shauna provided exemplary customer service! She truly went above and beyond to help me and make sure that I found the perfect gift and that I made the right choice on an item I was debating on. I've been coming to Sephora for years but she made me feel the need to write something positive for her. read more

So happy to have a Sephora in Redlands! The jcpenny one does not count. The store is large and expansive, clean, and organized. I feel like I can show up and find what I need here. The people who work here are so friendly! It feels like a fun place. I was directed to exactly what I was looking for within a few minutes of entering, and given compliments along the way. Can't wait to go back when I have more time to explore all the brands sold in store! read more

Would've been nice if I was offered help. Came in wanting to buy cologne, it wasn't busy at all. The staff was too busy talking to each other to even notice. After walking around and trying to flag someone down, I gave up. This location sucks. read more

Very helpful staff. Very excited that I don't have to trek all the way to Tyler Mall. Great addition to this shopping center.

This Sephora is an absolute dream! I am going to spend soooo much money because wow! The whole staff knows everything and are so helpful! Marissa spent time to color match me while Arielle showed me a new Tarte pallet PLUS I needed the Damn Girl mascara from Two Faced and they HAD IT IN STORE! Sephora staff is usually good, but this staff is Beyond! Lionel is the sweetest plus the store is so large and beautifully stocked this will be my GO TO....and trust me, I have driven far to visit other Sephora's but now it's close to home! read more

I was struggling with finding a sunscreen that would work for me and my sensitive skin, I was worried I wouldn't find what I need but Ariel helped me and was super friendly, knew the product and actually suggested a foundation that went well over it! It's been a week and a half and no breakouts thank goodness! This is my go too location now, not to mention it 10x cleaner than the other location close to my house in Rancho, worth the drive! read more

SEPHORA - This is with supergoop suggested! Super matte and not greasy - Cosmetics & Beauty Supply Near Me - Redlands, California

This place has the most attentive and nice employees. I came in with a foundation that was past the 30 day return policy, and the sweet employee was able to find a way to return it. As I was getting a new foundation, I was helped by Victor who was very knowledgeable and recommended me some other products and techniques that would help me get my foundation perfect. This is the only Sephora that I will be going to in Redlands. read more

My daughter had a great experience at the Redlands store and was helped by staff.. We will definitely be back !

I was gonna buy something from this store but it's very ridiculous right now, even though it's covid, we should be able to touch the tester! How r u suppose to buy if u can't see or touch what you are buying...My experience at this store was really bad!!! I won't come back to this store!!! Bad service overall!!! I would rather shop online. If I could put zero star I would! This particular sales lady was rude!!! read more

Just wanna give a shoutout to Catherine. I lost my receipt to do the survey, but she helped color match me with a totally new product. I had not clue what I was looking for. She was really considerate, gave me honest feedback and listened to mine. Really appreciate her help. read more

Bad customer service. I000 employees two people at the register. Employee left the register to go do something else. I had to ask for my points wasn't offered my points. Had to be re-looked up somehow. Felt like I was begging for customer service by asking for my points. Very disappointed. read more

Great selection, especially love that you can buy small sized items for cheaper if you need or want to. I prefer going to Sephora over Ulta because the Sephora location provides much easier access than the Ulta store which is located in the attached shopping center, Mountain Grove, next to Citrus Plaza. There's never an issue with find parking, in fact, I almost always find front row parking. At Ulta, you're lucky to find any good spot. In addition, this Sephora store isn't as busy as the Ulta Store, so its nice avoiding a long line too! The associates are always helpful and friendly. I will always choose going here instead of Ulta because overall it's much easier! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Redlands, California

This store has the worst customer service ever all the girls have a horrible attitude and manager Erin rude as hell ... all they do is walk around on phones and never acknowledge guest. I guess they don't want that commission. They all Need to be trained on customer service !! Don't waste your time in this store ladies your better off going to galleria at Tyler . But I must say the only Person that stands out in this whole store is LIONAL he is so nice and amazing w his customers great job keep It up he's the only reason I would Probably go back . read more

I went in with a gift certificate problem and the manager was super helpful. She saved me a ton of time and energy. I was a little skeptical about this promotion and it had been difficult to redeem the certificate for what my daughter really wanted...I won't go into specifics, but it suffices to say that Sephora has won my loyalty. read more

Yes thank you! Finally a freestanding Sephora. And bonus one with great customer service. So this is the story behind my review. I went in yesterday as I am looking for a new perfume and a cc cream. I figured I'll try it out first and then make my purchase. So I was greeted by Lionel she was a sweetheart from the very start. Didn't make me feel embarrassed or ashamed about asking for samples. She gave me her full attention and gave me some really good suggestions. I am a manager and I know just how important customer service is. Lionel nailed it, color matched me, showed me a cool tool they had to narrow down scents I preferred for perfume and was in my opinion very knowledgeable. It was fun interacting with Lionel It felt very natural like we were friends. I felt she gave me her honest opinion too. Needless to say I walked out with a cc cream. Mind you I had no intention of making a purchase. I was genuinely pleased with my experience. Sales is much more than just getting the customer to buy something. It's about the positive interaction that makes the customer want to come back. read more

Long time coming! I wish this was here a long time ago! I've always had to go to the Tyler Mall in Riverside in order to go to a full size Sephora, so happy they decided to build one closer. The employees here are so nice and helpful but not too pushy. I hope the store stays beautiful and clean. I will be waisting my money here very often lol read more

FINALLY a stand alone Sephora in our area! This Sephora is well stocked with all the products I love to use. The store is clean and the staff is friendly. I went in and got color matched by Lionel. He was super friendly and professional. And he was able to answer my questions concerning my skin type and any product suggestions he may have. I will definitely be returning to this Sephora location as it is in a very convenient location for me. read more

I love this Sephora. It is so clean and everyone is so helpful and kind. Every time I go in I always leave with exactly what I need, and the colors and products suggested are always perfect. Emily and Lionel are my two favorite associates, although they are all awesome. read more

Went in today expecting to make a large purchase. I was greeted by Lionel and handed a basket. He asked if I needed anything and I did. I've been looking to get my face on a good routine. He got extremely excited to show me all his favorites and supply me with samples. He didn't want me committing to something that might not work for me. I have been trying anything and everything the internet recommends and end up stuck with things that don't work. He knew this and took it into consideration. I am so happy to have met him and will definitely go back to him after I try my goodies. I've never been to a Sephora where they're not trying to sell you everything under the sun. Thank you again Lionel for being so helpful! read more

Had such a great memorable experience at the new Sephora!!! Although my past experience at other Sephoras have been good this one was exceptional! I must say Marixsa really listened to what brands I liked and the look I was going for. Her service was a 5 star! She really made me feel and look beautiful. Thank you Marixsa, can't wait to book an appointment again! read more

Went for the grand opening and it's a very large store! Everyone was very nice and helpful and I spent too much money as always. I also like the displays that mention which lines are vegan. Lots of mirrors, lights and natural light. So happy this location opened! read more

To be honest, I stopped shopping inside Sephora store's a long time ago because the customer service isn't the best nor is the energy. Every time I walk into this location, the employees are huddled up talking, on their phones and overall just do not seem to be happy working at Sephora. I truly feel leadership needs to evaluate the perception the employees put off because it's not good. The Sephora inside of Khols is so much better for customer service and the store itself feels so much more clean. read more

I just want to say I love this place! The best Sephora there is and I will continue to come back! l have been to so many and I have never received the customer service like I did here. They went above and beyond in trying find the perfect foundation for me ( I am so picky sorry guys!)  and they didn't give up nor were upset and took it as a challenge lol! Then 3 1/2 hours later and 6 different people assisting me I found my perfect foundation and shade ! The Hourglass Vanish Foundation in Nude. The people down below helped me and I just want to say they are the greatest and exceed customer service expectations . -Del, Thank you for being so real and not trying to shove the most expensive items there was on the shelves! You were constantly checking on me to see if I have yet found the perfect foundation and would go outside with me to check in the natural lighting to see if it was the right color for me. Your are so down to earth and patient. You really got down to everything in a foundation to try and match me to one that is fit for me and my skin. You are also very knowledgable in skin care! I loved the recommendations you gave me! -Tim, Thank you for helping out in trying to find my foundation. You are so knowledgable in the products formula and I love that you matched it to my neck so I won't be walking around with two different colors lol! - Natasha, Thank you for being so patient with me and trying to find my perfect foundation! Your were with me at the beauty table for the longest and also running back and forth getting other colors and different foundation brands so we can get the perfect one!  P.S you look so much like Kendall Jenner! - Shauna, You are so sweet and funny! You lead by example and you can tell you have such a great team behind you. You were also giving me different options in foundations and were trying to figure out what would best fit me. I hope you all get recognized for the amazing work you did and thank you for having a team that doesn't give up on there customers. - Jenn, Thank you for wanting to assist in matching me to a great foundation. You seemed very humble and so sweet. - Marixsa, Giiiiirl. Thank you for nailing my perfect foundation! you got it on the third try I believe lol. I was so frustrated and wanted to go home but you all kept telling me to stay and not to worry that we were gonna find it and we did! I loved that you applied it to half of my face to really see how it would look like! ( amazing by the way) You are so kind and such a jolly person! Thank you again for finding my perfect match! read more

Went into today to book a service for a holiday party mid week in December, only to be told they do not do full service Monday-Thursday. Ok, don't take my money, I'll go somewhere else. Think about how many sales end before they begin because it's a Monday- Thursday (during the holiday season). I just find that so odd. The lady telling me was nice enough though. read more

I came in today to make an exchange on a Father's Day gift for my husband. We were met by Shauna at the register who went above and beyond to answer our questions regarding the exchange and she did it all with such a warm smile. Thank you Shauna! read more

Great store! Wonderful employees! Leaps and bounds better than the one inside JC Penney. Leilani and Alyssa were wonderful and made my shopping experience amazing! New favorite store! read more

I went in looking for a simple compact foundation. I was helped by Alyssa (or Alexis???) and she was great. Very informative and made my opinion feel valid. She never once made me feel any pressure to purchase product (although I did) because she found the perfect one for me. Thank you! read more

For a Christmas present i received the Sephora brand glitter mascara. When i opened it to use it for my Christmas dinner, the brush was not connected to the wand. It was defective. I tried to exchange it for the same exact item and i couldn't because i don't have the card that it was purchased with. I still had the plastic on the item that was wrapped around it originally .You would think that around Christmas they would be a little be lenient. They told me they can't help me, I don't understand if all i wanted to do was exchange for the same exact item. Most likely won't be back. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Redlands, California

I could not be more pleased with any shopping experience than I was in this store today. I stopped by to pick up a new lip gloss and was so pleased with how Tatiana helped me through all the choices and guided me to make my choice. Because she seemed to know what she was talking about, I had her help me with a couple of other items and then had her do my eyebrows (which look amazing!). Excellent service. Will definitely make this a regular shopping stop. read more

I came in knowing which product I wanted, I just needed to be shade matched. Chris was super nice and helpful!! He helped me find the PERFECT match for me! I don't normally wear foundation so this was a real score. I'm so glad Chris helped me! read more

I went to buy a gift for my mom and I alsoI went to buy something for myself to depuff parts of my face. I go inside and I see thing I like so I put them in the basket. Stephanie walks up to me asks if I needed help I said I'm just looking. She follows me acting like I'm gonna take things and make a run for it. I go to the candles and she looks in the basket and starts to touch the items I wanna buy and talks my ear off trying to get me to buy other stuff she recommends. I try to tell her I need no help and then she talks about my purse and she starts touching it I don't like when ppl touch my bags it their hands aren't clean bc the bag is new and I can't afford a new one. I haven't eaten yet at the time and my patience was thin bc she was talking my ear if for an hour. After she finally stops talking to me and leaves me alone. Before I go on and pay for the item I wanted and put back things I don't want. She comes back to me and literally asks me where all the stuff went as if I was planning on stealing them this entire time. She tried to hustle me to pay for my items as a way for me to leave the store I tell her I'm still looking. Three minutes later I pay and leave and when I leave the store I accidentally dropped what I bought and it broke so I ended up getting a refund. This is not the first time I have been profiled and harassed by a Sephora employee at this location. I find it disgusting that some people think it is okay to push the boundaries of customers nonstop.Definitely will not be doing any sort of business or putting money in their pockets as long as she is there. read more

I hardly ever type up a review about a place but I've been to a few Sephoras and this is the only Sephora I've felt a warm welcome every time but the best assistance for anything and everything I need every time. Everyone is so kind and helpful even when an Indecisive person like myself takes forever to make up my mind and I have nothing but great things to say about this place and it will forever be my home store that I will never cheat on read more

I didn't like my experience going into this particular Sephora. I went in basically in my pajamas looking to return some items that I had purchased that didn't work for me. The employees looked at me like if I was a bum who had stolen the product and wanted to return it for money. I've never had this type of experience at other Sephora's before. I'm really disappointed in the staff here and they were rude and basically wanted me out of the store. Never coming here again. I would rather go to my normal Sephora in JCPenney's at the Inland center, Or drive all the way down to Victoria Gardens or the Tyler mall read more

I'm very happy we finally got an actual Sephora store. Great customer service, knowledgeable employees, and the store is clean/fully stocked. I've been to this location a handful of times already and always have a pleasant experience. read more

Extremely rude. Very overpriced. I will be going back to where I belong - ulta. I advise you do the same.

This is a beautiful Sephora. The inside is is wonderful and the staff is great! I went in for a color match, Jessica helped me with my color match. She was great, she went above and beyond. It took a couple of times to finally find my perfect match. She was honest and super helpful and gave me some tips. read more