I do not always have a good experience when I shop here. However... Today, Lexi helped me and greatly improved my opinion of Sephora. She was friendly, knowledgeable and super patient with me as I expressed my skin concerns & what results I was looking for in cosmetics. She took the time to actually hear me and she was genuine in helping. Lexi was great at providing options with their pros and cons (for my needs) and for the first time in a long time, I am really happy with my purchases and excited to use them all. And even though I hadn't planned on spending the amount that I did when I first walked in, I feel good about it. One thing I wished was to be able to tip Lexi for all her time & help. Although she was super grateful, she said she couldn't accept. In this day where everyone is asking for a tip, even when they just grab something off a shelf & hand it to you, I was disappointed that I couldn't show my appreciation for true, quality service (time & effort) that was provided. I hope Lexi at least gets a commission. Now that I know she's there, I will go back for more since I want to re-do / update my cosmetic case. If you're shopping at Sephora in Shops at Norterra, look for Lexi - she's the best! read more

My little sister wanted to see what shade concealer matches her so a worker, Isabel, tested her skin. My sister said she made her feel judged and embarrassed with how she worded her ENTIRE experience she asked me not to take her to this Sephora anymore. She should not be working on floor interacting with people if she's not going to give a good experience. Sorry you actually have to be nice to people it's not like you signed up for a job that's catered towards giving everyone positive energy. read more

I went there with a friend. I did not purchase anything. The fragrance aromas are overwhelming upon entering the store. Not something I like. They don't carry the brand of cosmetics I purchase so I just walked around while my friend shopped for what they wanted. It was nice for what it was, but I'm not impressed with the store chain. Customer service was attentive. read more

SEPHORA - Holiday display? - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

Hi. I stopped at the Kohl's and visited for the first time and was a horrible experience. The young lady at counter is horrible and was texting on phone the entire time. Never greeted me, never looked up, she has glasses and burgundy hair and name is Avery. I don't know if he is too young and immature to speak but I will never come back to the location. She is never in her section and always talking to another girl who works at Kohl's. I'm always spending money here and it was bad. read more

SEPHORA - The picture of area as I'm checking out at Kohl's. The worse - Cosmetics & Beauty Supply Near Me - Phoenix, Arizona

Marisopa was so helpful! Sorry I got your name incorrect here. She saved me 30 min time shopping, very friendly!

What an AMAZING experience we had at SEPHORA thanks to Leslie. Her customer service is second to none. Leslie is friendly, helpful and goes above and beyond. read more

Head manager woman was so rude, upon check out.. I asked to have my items bagged in 3 separate bags because they were going to 3 different people. The sale associate shook her head and umm no I can't do that, but needed to ask permission if she could.. she asked the head manager who was standing right there checking customers out, she said they don't do that and all customers get is one bag. She also added the store was low on bags ( like I'm sorry how is that my fault) I said there is a box full of bags on the counter behind you. The sales associate checking me out brought me over to the front to print out the gift receipt I needed and said her manager scares her and she was sorry. Unbelievable read more

Audrey and Kinley helped me out. Everyone here is always so nice. I am so grateful :)

Very clean store and friendly staff! Jasmine was awesome, they have all your cosmetics needs!

Honestly, I have been in that store quite a few times and it's not one of my favorites because I never really feel greeted or taken care of. I just feel helped. However, this time as I was going in for a return, Mary asked me if I needed help and was so amazing because I care about ingredients in products and was going around with my yuka app just to make sure I can find some excellent scoring products. Mary supported me every step of the way, made suggestions, and helped me to find products that were to par with my desired ratings. I can honestly say I have never experienced customer service such as I did with Mary, she was so kind, helpful, supportive, and did not make me feel like I was a burden because I had certain expectations. She is an example that I wish every person in customer service was. She made me feel appreciated not only as a customer, but as a human being. She completely changed my perception of any Sephora store I've ever gone to since I find most of those stores have similar status quo customer service reps. I hope that Mary is acknowledged and appreciated for who she is as an employee and as a person. She was God sent, and the most amazing customer service rep that I have ever dealt with. She is a very unique, genuine, loving, and amazing human being. I could not have had a better experience and I am beyond grateful for it. Prior to Mary this would not have been my rating, I would've honestly rated this store a recent 3 at the most due to another prior good and rare experience. read more

I came in looking for some new foundation that would work with my skin I walked in no one greeted me or asked if I needed help I had to go looking for someone to help me there were 3 ladies near the register and they looked at me like I was trash, first of all how dare they, they have no idea who I am, I then proceeded to ask for some help, I did tell them what I have tried and what has happened after trying the products then one of them said I'm not dealing with this and walked away another rolled her eyes and walked behind the register the last one made me feel like I was taking up her time from talking to her co-workers I shop at Sephora a lot online and In the store I will definitely never come back to this location!!!!!!! You really need to treat people better period!!!!!! I will never send my customers to this location either!!!!!! read more

My daughter and I walked in last night at 7:02 and staff made us both feel stupid for walking in when they closed. We misread the hours from different location. Simple mistake. Being nice goes a long way. We were okay with not getting our stuff just not to the response. Staff member had lime green hair and we prob won't be back to this location. This is meant for positive criticism. Reviews to this store doesn't seem good. I am sure the manger would like to know. I would. Good customer service is starting to be rare these days. So let's change that. read more

Wow. This is the most friendly and helpful Sephora ever. They were super rude in Cali where I'm From but not here. I was looking for a product and they were so kind. Then I got led to El and she was so amazing, kind and creative. She had all kind of ideas that were so creative and led me to my now favorite lipstick. She is the sweetest ever and I am so grateful. Thanks for hiring such an excellent staff. I hope to always see El since she will be my go to :). read more

Honestly best experience. The entire staff was so helpful and took their time explaining things. Never once felt rushed or pressured into buying something I didn't need. Willing to make the drive just off customer service alone. Great team at this location!! read more

The customer service here is so unprofessional the workers were very rude the minute we walked in dirty looks one of the managers harassed my friends and I while we were shopping Because we took a picture we weren't allowed to film in the store which is okay and we didn't know but she said it in the most rude way and rolled her eyes and walked away and continued to give us shit the whole time we were there I would not come back to this Sephora they don't get paid enough to be acting like that just saying read more

This is a newer location for Sephora and its so convenient!! Every time I've stopped in, the employees have been helpful (sometimes overly but hey-at least they are there when I do have questions!). The best part of this particular location really is location! It's easy to park, quick in and out and usually they have everything in stock! Win win! read more

I really like this location. Everyone is super friendly and professional. Unlike other locations I've been to where it was hard to get help this location they were more than happy to assist. read more

Every time I come in the staff is friendly. I usually have questions and they're knowledgeable of the products they sell. The rare chance they can't answer my question, they look up to see how they can get me the information I need. read more

Every time I come here I'm given another reason to why I should change to Ulta. No samples, no stock

First time coming to this Sephora location and it was HORRIBLE! Not one person greeted me or ask me if I needed help ... nothing. I needed advice on foundation and I was absolutely ignored. I don't care how close this location is to me I would rather go to the Biltmore location just to be treated warmly. I've never been in a Sephora that made me want to leave so fast. read more

I went in to this Sephora for the first time and was greeted with amazing customer service. I went in looking for a cleansing oil or cleansing balm, and Shelby, one of their lovely beauty advisors, showed me her 3 favorite ones, which was awesome because I love checking out different options. I love how friendly everyone was and it was truly just so nice to be in a makeup store for the first time in over a year. Thank you so much for making my day!! read more

Subpar customer service. I walked in to a relatively empty store (about 5 customers including myself) and was not greeted by even one of the four associates standing right at the front door chatting casually. I left after 10 minutes of standing at the Fenty Beauty section and still no employee having asked if I needed help or anything. I decided to head across the street to Ulta and spend my money there instead. Good thing because those four employees still didn't say a word as I walked out. read more

Friendly associates who go out of there way to help customers and suggest new products. Unlike the Fashion Square mall where no interest was taken, this is a far better location t go to. read more

Kind of a mixed review due to this being 2 separate trips. First time I visited was super smooth and the workers were friendly and even called another store when they didn't have the item I wanted. Second trip when I wanted to shop the vib sale was awful. I was checking out the backside of a palette to see if the name matched up to the price tag because the display was a little messed up and confusing, then one of the staff came up to me and told me I couldn't swatch anything in a nasty tone like she was scolding a child. Even before covid I'm not the type to swatch makeup other people have used or touched and told her I didn't want to swatch anything and asked if it was ok for me to just look at the back of it. She paused, looked me up and down then did a long drawn out "uhhhh.... no" and walked away. Didn't even offer to show me her self (which is what I believe they are supposed to do if you want to see something). After being brushed off like that I put everything I was going to purchase back- her energy totally turned me off from wanting to spend any money at that store. I wish I caught her name but she was a younger short blonde woman. Kind of sucks that I'm going to have to visit the mall sephoras from now on when this one is only 5 minutes away from me. read more