Maria was super awesome and so helpful to me!! Thank you Maria! I will definitely be going back to see her and for her to guide me on more products. read more

Passed by and saw a sign for January deals and decided to check it out. They have some of the good brands you see and hear about. There is an abundant amount of skin, hair and face care. There was staff and they were welcoming but its pretty easy to maneuver around the store. Purchased a Kiehl's moisturizer since I'm running low. It was a decent price for the size. Like this location and how easy it is to naviagate. read more

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I'm very disappointed in this location... I popped in on my way home from an event nearby as this location was conveniently located next to the train station I needed to take to get home. I had a list of items I needed to restock, all items I'd previously purchased, excluding a foundation primer. I was on the hunt for a new one as I didn't like the previous two brands that I tried out. As I was wandering around, looking obviously lost as I had no idea which brand to try this time, an employee spotted me and asked if I needed assistance. I was happy that she approached me because I desperately needed some help! I proceeded to tell her that I needed a new foundation primer, and that I liked First Aid Beauty's primer, but I noticed that they don't carry it anymore. She proceeded to hand me a moisturizer from the Caudalie brand and said that it was a foundation primer.... I reiterated that I needed a FOUNDATION PRIMER, and she assured me that this product was both a moisturizer and a primer. I was in a hurry so I went ahead and purchased it, attempting to read the info on the back but it was all in French. I trusted her, which I now completely regret. When I got home, I did some research before opening the product and it is NOT AT ALL what I was looking for... She sold me a straight up moisturizer when I needed a face primer. I have been shopping at Sephora for over 12 years now and I know the difference between these two product types - why doesn't the salesperson know this? Was she trying to pull a fast one on me and make a quick sale? Did she not know the difference? Did she think I was dumb and that I would not know the difference? Regardless, I'm pretty angry because now do I not only NOT have a foundation primer that I desperately need, but I also have to go back to a store to initiate a return... I will NOT be returning to this location again. Glad it's not close to where I live. Note to Sephora: train your salespeople to do better. I feel cheated by the way this person handled her interaction with me and it feels yuck. read more

Below zero company and customer service. I was waiting for my order 2 weeks because they lost the first package and then they didn't even put my free samples in the box. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - New York, New York

This Sephora is very central. I bought the Nars Orgasm blush, the Glossier "You" perfume, and the Lady Gaga Haus Labs concealer. The only one I regret buying is the concealer, which gave me a reaction! I was visiting from Los Angeles, so when I came back, I went to return the concealer and got a full refund. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - New York, New York

I had my makeup done for my wedding in August at the Bowles Crossing Sephora in Littleton, CO. My artist was Lauryn Akin. She was amazing. Young enough to be my daughter for sure, but so respectful, affable, professional, positive, and understands how to do bridal makeup for mature skin that stays beautiful all day. It was my first time wearing lashes and she made me comfortable with them and they looked natural, just enhanced! She was also open and fun to talk to, an amazing multitasker, can engage her clients while also staying laser focused on her work. I really had fun and would go back to Lauryn and Sephora for my next fancy occasion. Can't say enough good things about Lauryn! Highly recommend!! read more

SEPHORA - Wedding day makeup by Lauryn Akin, Sephora, Bowles Crossing - Cosmetics & Beauty Supply Near Me - New York, New York

I stopped in to check out perfume I was interested in and Alex was super helpful in suggesting several options that were new to me but very similar to exactly what I was looking for. This location is one of the better staffed Sephoras in Manhattan and they are always helpful and available. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - New York, New York

Let me tell you how Sephora handled my... Let me tell you how Sephora handled my issue. I ordered a FENTY BEAUTY - Hella Thicc Volumizing Mascara (Mini) as a Christmas gift for my sister. When she opened it, the tube was completely EMPTY. I contacted Sephora customer support, shocked and disappointed. Their reply? They told me that I should have returned the product within 14 days. So let me get this straight: Was I supposed to open my sister's gift before giving it to her to check whether the mascara was actually filled? This makes absolutely no sense. This wasn't a "change of mind" return -- it was a defective product and a quality control issue. For a brand like Sephora, this response is unacceptable. Instead of taking responsibility, they put the blame on the customer. Very disappointing experience, and honestly, a loss of trust. read more

My daughter had a brand new gift card that she opened up in front of Sephora employee at the register and was told that there is nothing on the card on 1/24/26 on the 5th avenue NY. We checked with the place that we purchased the gift card and definitely the amount was there. Sephora and the same card was used on 1/26/26 online. I had the card and 100% couldn't use because the employee had scratched the code on the back so hard that I was no longer readable. Sephora at NY location refusing to investigate. Very disappointed that the card was stolen from my child. read more

Update September 15, 2025 At 7:38 PM today, I received an email from CustomerService@beauty.sephora.com confirming that a full refund has been issued to my original payment method for the items I ordered but did not receive. Thank you. ========================================================= Subject: Formal Complaint Regarding Failed Delivery and Unresolved Refund Request - 9/12/25. I am writing to express my deep dissatisfaction with the handling of a recent delivery issue and the unacceptable response I have received from Sephora's customer service team. Despite multiple attempts to resolve this matter through your standard channels, I remain without the products I ordered and without the refund I am rightfully owed. On August 25, 2025, I contacted Sephora's customer service line regarding a delivery notification from OnTrac. The notification included a photo of a package left in an unfamiliar, unsecured location--neither at my front door nor in the designated lockers provided by my building. I spoke with a representative named Kim, who assured me that the items would be resent and that USPS would be used as the carrier to prevent further issues. She also promised I would receive an email with updated delivery details. Instead, I received a generic email stating that no replacement would be sent and no refund would be issued. This directly contradicted the assurances I had been given and left me both disappointed and confused. I followed up with OnTrac via chat and SMS, but their responses were evasive and unhelpful. Their delivery practices--leaving packages in unsecured, public areas--are irresponsible and have now resulted in the loss of my order. The following day, August 26, I received another message from a representative named Laura, again refusing to investigate the matter or hold the delivery company accountable. I was left feeling dismissed and unfairly blamed for a situation entirely outside my control. As a long-standing Sephora customer, I have always trusted your brand to deliver quality products and dependable service. This experience has severely undermined that trust. I urge you to reconsider your partnership with OnTrac, whose careless delivery practices reflect poorly on Sephora and jeopardize customer satisfaction. I am requesting a full refund of $65.21 to be credited to my account. I paid for these products in good faith and should not bear the financial burden of a failed delivery caused by negligence. I hope you will take swift and decisive action to resolve this matter and restore the standard of excellence that Sephora claims to uphold. J. Atkins read more

Had the most amazing experience with Halle at the Soho store. I have anxiety and she recognized this immediately and kindly asked me how she could help. She gathered my items for me and checked me out quickly and with no stress. What was a really bad morning for me turned just a little better because of her. All retail employees should be this kind! Thank you Halle! read more

This is a very busy location. Most employees were friendly except for the one who checked us out. She asked us if we wanted a bag and we said yes. So when she just handed us the items not in a bag, we asked her for a bag. No big deal except that then she gave us attitude about it. All we wanted was a bag for our items. Why would you give the customer an argument? This store has a lot of items which is great and it was pretty crowded due to their sale (Depending on your level you could get 10-25 % off). So it was a good time to buy some items and utilize the benefits of the sale, but their employees need more training in customer service! read more

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Worst Customer Service and Ethics ever! Zero stars if I could! No one to speak to settle things. I forgot to add a promo code and they said the order is being processed and there is no way to update it. So I have lost out on a free gift. Every other online company has a procedure for these types of errors. On another occasion the makeup palette I purchased irritated my eyes which would itch and water. The request to provide evidence involved me having to send in photos of my eyes amongst other requests. This is a deliberate way for them not to refund purchases. They don't take calls. There is zero care factor for the customer. I lodged a formal complaint and to date have not been contacted, not even an acknowledgment that my complaint had been received. I am a gold member and have spent so much money supporting this company. For them to cheat me out of a gift is unconscionable. From now on I'll be ordering directly from the brand websites. Adore Beauty, Mecca and Cult Beauty have excellent customer service. read more

My wife ( a melanated woman) went in to pick up an order. Aside from her order having cancelled items she didn't know about until arrival, a staff member made the experience EXTREMELY UNCOMFORTABLE. As my wife was standing in the same spot waiting for her order, another staff member who was about 10 feet away talking and cooing with a man and his baby (also melanated) proceeded to walk over to my wife to ask if that was her baby. 10 feet away- no indication of relation or familiarity to this man and his baby. But because the three were the only melanated people in the immediate vicinity,the assumption of them together proved something. The uncomfortableness was beyond measure. I'd rather my wife and I go out of our way to pick up at any other location - IF we decide to still support this business. read more

The people who work there are so rude!!! I'm a man looking for a gift for my girlfriend and my sister, and of course I don't know about "blush". The girl in charge of the store asked me "what do you want?" and I said "I'm looking for a blush" and she replied in a sarcastic tone "yes but what kind of blush? There are so many, text your girlfriend or whoever and come back" and I said "pink blush" and she told me "go ask more info" with a very aggressive tone and attitude. I thought that I was exaggerating and I was wrong. So then I looked up more information in Google and I did my best to do the purchase without help at all. Finally I went to the cashier and the same girl was there, and she said to me "give me your phone number " (for loyalty or reward points or idk) and I said "sorry, I don't have a phone number" and she replied "well get a number, ask your girlfriend or I don't know " and I said "we are not Americans, we are tourists and we don't have an American number" so finally she completed the order making me feel like an idiot, like I was bothering them and very uncomfortable. I said "have a good night, thank you", she didn't even reply. Definitely Im not going back!!!!! If you're thinking to open a store in Chile I will tell everyone about my experience before they go there. The girl had a necklace that says "Cheyenne" or something similar read more

All I have to say is Jane. Hands down best experience in Sephora because of Jane. My sister and I came in today, I was not excited because the store was crowded, and Jane was so kind, walked us all around the store until we had everything we wanted and felt excited about it. I feel like I'm always trying to get in and get out and I would've spent longer in there. At the end of it, she asked us if we had fun today. We had a BLAST! Cannot review Jane high enough. We will be back and will be asking for Jane. Thank you Jane!!!!! read more

Customer service, customer sensitivity and profiling training for store managers Jeselle and Nicole. Disgusting treatment Sephora should not have these people representing and serving there customers. We'll not revisit this store again. read more

Staff are very attentive whenever I come, they are knowledgeable and kind. No complaints whatsoever! Recommend: 10/10 read more

SEPHORA - Dior Scent | Men's 1oz. - Cosmetics & Beauty Supply Near Me - New York, New York

This girl's best friend keeping me beautiful and always turning heads. Their staff are always willing to help read more

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Had the nicest service today, the most helpful associate at the Gucci makeup just now, blown away thank you!

The individual at the register was extremely rude and had an attitude toward me for no reason. I greeted them with, "Hi, how are you?" but received no response. When I went to type in my phone number, they looked at me and just said, "iCloud?" - referring to my email address. It wasn't even a complete sentence. The entire interaction felt unprofessional, uncomfortable, and unnecessarily rude. read more

The service is usually stellar, but this time I tried pick-up. First, it's not clear at the outset where the pick-up area is upon entry. I went to the back where the registers are and was prepared to line up (no signage anywhere), only to find out when I asked the employee standing at the end of the line offering faster service with credit cards. She pointed vaguely to the front, and I had to ask her again. When I arrived at the spot, no one was there, and as a customer you could tell immediately why. The area was small AF: What employee would want to wait there in the glass storefront? Maybe they're not supposed to, they have to be on the floor until they are alerted by another employee but then the woman who arrived in turn had to call someone else who brought my item from the back. What are the storage cabinets for in that cramped little space if not for items like mine? They should absolutely rip those out to make that area look better. read more

I used to love Sephora. However, since they opened their stores in Kohls (and JC Penny's) I have had awful experiences. First of all we bought my father a sample cologne kit with a certificate for a full size bottle, that he was unable to redeem. When he took it to Sephora they would not redeem it because it was purchased at a JC Penny's Sephora. They closed all of their stores and he was out of luck. That was a couple of years ago. We do not live close to a free standing Sephora. Recently, for Mother's Day my daughter bought me the wrong perfume (online) and sent me the gift receipt. Sephora in Kohls would not take it back because it came from a free standing store. By the time I drove two hours to Dallas it was past the 30 days and I'm stuck with $160 perfume that I don't like. It's time to switch to Ulta. read more

Their employee gave away my birthday gift and didn't even tell the person who was trying to b nice and get me points what it was and when I got ahold of customer service the "fix" she offered was for me to get the wrongly given sample which was purchased in Buckhead knowing I'm in Minnesota EXCHANGE it in store and if they don't have the set I want get the pints. Fuck Sephora. I've spent literal thousands of dollars and they want me to fix the mistake their employee made. Naw. Imma buy my things directly now cuz Sephora can kiss my ass. read more

I do not like being lied to. I went in a buy a gift for my daughter. The manager said "Yes! Right here and it is 30% off!" Perfect. I pick out the gift, go to the register where they asked for my email. I declined. I dont need emails, nor do i shop here regularly. I gave in because it would get a free bday gift (that i could give to my daughter), then she asked for my name... ugh. Then my phone. I drew the line. That is a lot of person information that they do not need. She gave me the total. Minus the 30% off. I reminded her of the sale. That is when she told me the catch. Do not lie to people. Do not waste their time. It is rude. It does not make customers. read more

I've visited the Harlem location on 05.09.25. The makeup artist I-Sha was rude, unprofessional, and became upset when I approached her regarding servicing my daughter for prom, because she didn't get started until nearly an half hour later. We've arrived five minutes prior to our scheduled appointment and she still didn't get started until nearly 30 minutes later. Throughout the duration of her doing my daughter's makeup her "friends/coworkers" kept coming up to her inquiring about makeup tips while she was servicing my daughter. Their was too much fratenizing amongst the staff instead of servicing the customers. read more

Sephora please notice this review & pass the message along! About 11pm 1/14 I was getting an Uber with large bags right by your business. At that time there was a crew changing the above sign display. One of the men- Caucasian, tan Carhartt coat, hard hat, beard-he helped me with my bags & was so polite, such a gentleman. Please thank him, his kindness did not go unnoticed. And thank you Sephora for hiring such a fab crew! read more

I stopped by yesterday evening 6/23. It was a great experience from the greeter at the door, and throughout the store. It was clean (even with a crowd); the staff stayed on top of keeping displays neat. Everyone I encountered was very helpful. Special shoutout to the "Too Faced" representative that helped me on deciding between different mascaras and liquid liners. Also to the cashier that pulled me off the super long line; I was able to checkout at a booth which was a great help. I found exactly what I needed and it was a fun trip to the Soho location. Yes, I would recommend this Sephora location. 5/5~ Tiffany read more

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I will never come to this store ever again because their staff including management doesn't know how to treat customers. They forgot that costumer must be treated with respect. The attitude of the workers is horrible, me being sweet to them didn't even help. They talk down on you. I'm in my 30s and a girl in her 20s talking to me like I'm a kid, not being shy to show her nasty attitude, calling me something like sweetie is absurd! Somehow she managed to make me feel like I was nobody while she was my boss whom I had to fear. The manager doesn't even know how to introduce herself, no name, no who she was there. She also has negative, "I'm sick of everything" type of attitude. Someone from above has to come and REMIND all of them that customer is important, must be treated with respect. There are plenty competing companies to Sephora, I will choose those from now on. Also horrible job on make up. They aren't doing good job with that either. read more

This is a great location you can't go wrong with sephora... they have it all. I personally love to visit this location often and highly recommend it read more

Do I fit the Sephora type? Sure don't. As a matter fact, the night I went into the store, I had a baseball cap on and a hoodie. I was comfortable. I walked into the store feeling a bit intimidated as I know nothing about makeup... and I own it. As I approached the front door to walk in, I couldn't help but notice through the front window, approximately 7,391 Sephora employees, all in black shirts and pants, standing toward the front of the store... I'm assuming they're ready, willing and able to help customers? Nope, nope... I was wrong. How do I know this? I walked around the store for at least 35 minutes and I'm quite sure I looked clueless the entire time. Long story short, not one employee came over to ask if I needed help - not one single person. With that, I obviously didn't make a purchase - I had no idea what I needed, what to buy, etc. I'll give Sephora the benefit of the doubt and assume that it was just an off day. I'll give you one more shot - next time I go in there, I hope to be helped... if not, someone send me some makeup store recommendations! Please. read more

My 4 star review is for Ashton who visits Sephora every few days. I think she is a product manager. She did a quick refresh for me after walking around the city in extreme heat and humidity on Wednesday, 8/22. She used Kat D powder instead of make up base which I came in to buy but they were out of stock. She cleaned my face and applied Kat B powder, did my eyebrows and used a brush to apply bronzer. She's a doll!! read more

SEPHORA - Powder - Cosmetics & Beauty Supply Near Me - New York, New York

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Carla is a god sent. I came in looking for the Rare beauty lip liner in the color strong that's been sold out for months.. of course it's sold out, the Sephora lip liner in the color molasses was also unavailable.. I gave up, told Carla I was leaving but thanks for all the help.. 10 minutes later who finds me on the line with the perfect alternative for the liners I had been looking for? Carla!!! To think I had left and to still be working towards finding an alternative even if it were for a future customer said a lot about her work ethic. Thank you again Carla. read more

i really like this sephora but i was 14 when i came here im 15 now and the big security guard kept staring at me and following me it made me so uncomfy like bro ITS CUS OF THESE SEPHORA 10 YR OLDS!!!!!!! But the staff was nice and this one lady gave me a free mini sample of this perfume :D read more

Our first day in SOHO for our vacation and we stopped by this store. Very excited to see products we don't normally see in San Antonio where I live. Love the display at the front of the store and just the variety of products. I had seen the Innisfree today for the first time and was intrigued that it's from Korea. The sampler box is very reasonably priced at $18 for the Pore-clarifying mask, Hydrating serum and Firming Cream. Looking forward to trying these! The line seemed a bit long but then someone asked if we're paying with a credit card and we were quickly taken cared of in a separate line. read more

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This Sephora is huge but too big for its britches. It was impossible to find a worker to help me there. It was just very crowded with people due to the annual sale. However when I finally asked someone if they can help me find a product - she told me nope they don't have it without even looking under the shelf and told me that the day creme is essentially the same as the night. Then I said no- it thicker- I used the tester and it's a diff consistency and ingredients . She's like no honey why would you want to use something so thick on your skin- you will get black heads. I said I don't have an issue with that, it's just something for the winter and I've used this product before. She didn't even look at my face - and said in her opinion I don't need a product that she initially said is the same as the day creme. I usually have no issues speaking with the consultants but this was so unhelpful and was making assumptions when she wasn't even taking a closer look at my skin or even listening to what I was saying in the first place. I was so turned off that I left the store. Good riddance. I'll find what I need online! read more

Love their newly renovated store in Soho; Sephora is now bigger and brighter! It's crowded and busy as heck in there, like always. But today my cashier happens to be cheerful and full of positive vibes, which I appreciate! They have so many new products with names I've never heard of, and prices are insane $$$! I need to know whether these products works or not on my skin before buying them, and trying once right there on the spot is not enough. They need to start being more generous with their samples because the last thing I want is to spend $$$$ on something that does nothing for me. One of my favorite products from Sephora is their Urban Decay pencil eyeliner Zero. I strongly recommend this specific eyeliner to everyone. It's $21 now, and I've been using it for 9 years (since 2010). Another favorite is their Anastasia Brow Wiz Chocolate. It's easy to use and the color matches my hair. I actually get all my makeups from Sephora, nowhere else. It's my go-to makeup and perfume place. I have a lot of points in my card; been saving for 9 years but their gifts for redemption kind of sucks. And they don't mail me a postcard to pick up my birthday present anymore :( But I still appreciate Sephora for being one of a kind so I'm giving them 5 stars! read more

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I love Sephora when it comes to beauty and skincare needs. PRO: This place is decent in size and they have a large teaching area, which is great. The staff are also very friendly and very helpful. CON: They don't have everything on stock and sometimes it takes while for them to get restocked, so definitely call ahead of time to check if they have the item(s) that you are looking for before coming. Minus 2 stars for inventory read more

This is for Sephora at 557 Broadway. The customer service experience was so great that I spent way more than I planned. But its worth it. I'd definitely return. *I am a huge fan of great service and they delivered!!! Bravo! read more

I like visiting Sephora often because it's my happy place. I like coming here for a small pick me up treat or to replenish my stashes. Sometimes, I had great experiences and other times, I just been flat out ignored when trying to get assistance. The store is on the bigger side than other Sephoras in the city. read more