I went in this location to shop and was greeted right away. I went I looking for makeup forever and was greeted right away. The artists there were extremely friendly and helpful. They offered to sample and try the Products I was looking for on me. I was extremely impressed with this new way of finding a foundation for me. It was awesome because base off a few pictures that this machine took of my skin the IPAD program pulled up my shade of foundation from every single brand that they carried in their store. I was a MAC user that wanted to try a new foundation and all they did was punch in my MAC color of foundation and the IPAD pulled up brands that would match my MAC color. And then the artist brought over those colors to try on me for a match. Super neat. I will definitely be back to shop at Sephora and shop at this location. Thank you:) read more

I would give 3 and a half stars but they stopped selling the product i was looking for and the employees didnt offer help at all. Only plus side to this store is the set up and that I was able to locate some great products. read more

Decided to give Sephora another try different location, had a bad experience at the Victoria Gardens location, so my daughter tells me that the store at the Montclair Plaza was a lot more friendlier, and she was so right! The ladies at this location are awesome!!! Their customer service skills are amazing, they really know how to make a customer feel welcomed and there is always someone available to help you out. I have already recommended them to a few people. Although this store is a bit out of my way, I am definitely going to be a lifelong customer. read more

Kim was a wonderful help today!! She knew exactly what I was looking for. Would defiantly come back!

This review is based on customer service to which I wish I could give 10 stars!! I dont shop here often but I really had wanted to try fenty beauty. Unfortunately I had a horrible allergic reaction to it that put me in the emergency room! I had thrown the box and receipts away so I pretty much assumed I was out 70 bucks. I went to try and exchange them hoping they would understand and they were so awesome!! I wasnt questioned or harassed at all about not having the box or receipt and the ladies helped me find an amazing foundation and powder to replace it! Thank you so much sephora Montclair! read more

The WORST Sephora. I walked in, no greeting (which was whatever.) Every other item was out of stock. Everything was very messy. I asked a girl for assistance to get color matched for foundation and she was helping someone out prior to helping me... so I waited with items in hand. There was plenty of workers standing around chit chatting, not giving a shit. I waited awhile and finally left. I didn't expect excellence at MONTCLAIR Sephora, but come on. Get your shit together. read more

So I walked in to sephora to purchase a product that I've been looking for I kindly asked an associate for help she was wearing glasses and her hair up in a bun I understood she was helping someone at the moment so I waited for her but she never helped me out instead she offered to help another customer. I think that's the most rude thing ever that I had to leave and decided to go to another Sephora to be assisted. read more

this Sephora was really amazing..great associates and the store itself was very neat and clean. my foundation from clinique was taken off the counter and one the associates went out of her way to help me find the perfect foundation and powder. I had an overall great experience at the store and recommend it to others. read more

I seriously don't know how this store still opens. I was a frequent shopper at Sephora. Last week, I made a return at this store. The sales associate asked me for my id and driver license (?). I had my receipt which appeared that I just bought the products a couple of days ago. She took almost 2 minutes to examine the returned products, asking every kind of questions. ( did you use it? why do you return it?...) She even told me to not return detected items.(One of my items was detected). At this point, I was so angry and pissed off. I took very back and went away the store. This store really need to retrain its salespeople if it wants to continue !!! From my last experience, I lost all my faith in Sephora. ( I know not every Sephora stores are the same!) I started to shop at Nordstrom, Macys, Bloomingdales and other places. These people here make me feel more like welcome customer, not a thief. P.S: If you shop at this location, make sure you open every bottle of items that you are going to purchase to make sure it is the right product; otherwise, the salespeople will give you a hard time returning it. And make sure you check the products' expiration. I once saw this guy returning his perfume in a sealed bottle perfume but when the saleslady opened it, the product inside was different. They wrote down his I.D and told him to not come back. Seriously, they should have done that in private and checked their products first before accusing some one like that. I felt bad for that guy. You may also want to dress decent when going to this store. These salespeople will judge the way you dress. read more

LOVE LOVE LOVE this store! Everyone is very very helpful! They take the time to show you everything. Best day to go is during the week because it tends to get very busy during the weekends. I also love how you receive bonus points and when they add, up you get a free gift! read more

Made an appointment to have my granddaughter's makeup done. Johana did an amazing job. We showed her a video of how we wanted makeup to look ( stage makeup for a dance recital) and she did a wonderful job. I need to add that my gd is 13 and is special needs so Johanna's skills and her extra patience and kindness are truly appreciated. Her makeup looked perfect. All the staff was so friendly and helpful but Johana went above and beyond!! read more

Came here with my sister we both flagged 2 different ladies on the floor who were no help, it literally took 17min for me to catch one of the ladies who appeared to be cleaning their brushes.. I don't think I would like to come here and not be welcomed. read more

The customer service is awful. Every time I come to this location the girls working there have a stank attitude. When I look around the store for an item, and it is clear I don't know where the product is located, no one helps. When I place my focus on the type of make up or product I am looking for, someone approaches me and asks, "what are you looking for"? I worked in retail and I know that open ended question means they suspect I may try to steal. THIS PLACE IS TRASH AND THE GIRLS IN HERE ARE TRASH. This in NOT Beverly Hills or Brea. Change those stank attitudes in the lowest of the low malls in this county. read more

Gabriel did my make up perfectly and it stayed on all day and did it within a short amount of time I was really happy will be going back!

Elva @ this location happened to be very unhelpful. Her answers were extremely vague and she didn't seem to have much knowledge. She claims to be a makeup artist but her appearance says otherwise. Please adjust associates expertise when they begin to work here. Thanks read more

Rude girls! Taking my butt to Mac. After requesting a fenty match twice the girl offered me a sample in a bag, but informed me it would be messy. Really? A messy bag is what you're offering me?!? Bimbo. read more

Because I spend so much at Sephora, I was upgraded to a VIB Insider member, which gave me a free 45min makeover. I scheduled the makeover & was so happy. I felt like I needed a little pampering from being a mom, nursing school student, and after a lot of drama in my life. My appointment was at 1 and I was on time. When I got there (after waiting 10min to get someones attention), one of Sephora's workers told me 2 workers called in today & that they were busy. I said, well you guys have my cell number, no one called to reschedule. I left my baby with a babysitter & drove all they way to the mall just for this. Also, I had NO MAKEUP on at all and no makeup with me. I had other errands to run b4 picking my baby up and didn't want to go out looking like a "gremlin" with no makeup on. She sighed and told me to just walk around Sephora until they could get to me. After walking around about 10 min a worker asked if I needed help. I told her all that happened & she apologized & got to me right away. She was very nice, but she was clueless in putting on makeup. Im great at putting on makeup and even have tutorials on youtube. I thought I would be pampered and learn some new techniques like when I get a makeover at the MAC Store. Instead, the girl asked me everything."What color do you wear, what powder do you wear, do you like full coverage, would you prefer powder or liquid, etc, etc, etc." At the MAC store, they usually TELL ME what the best color foundation I should wear to match me depending on my skin, the season, & so forth. MAC consultants usually give me tips and tricks of how to apply makeup, the best brushes to use, new products that have come out, and etc. The Sephora consultant did not do that. She was nice I repeat, but thats it. Also, she didn't do my eyebrows and I had to ASK if she could fill my brows in, give me eyeliner for my waterline, and lipstick. She kept getting interrupted by another Sephora worker akin her when would she be done cause they were busy. It had only been 10 minutes yet my makeover was suppose to be 45min. I had waited in the store longer than the girl had been coin my makeup. I felt rushed and not pampered. Finally, after about 30min, the girl was like, All done. I was shocked. She didn't give me lip stick, gloss, or blush or eyeshadow! All she did was put on the foundation she asked me about and a little powder, then liner that I asked for and did my eyebrows very unnaturally. My makeup wasn't even bladed well. I clearly saw a color difference between my neck, face, and perimeter of my face. I looked a MESS. A Hot Mess! Instead of buying YSL #7 at Sephora, I didn't even want to give them my $. I went downstairs to MAC and bought Saint Germain lipstick instead. The reps at Sephora weren't even put together well, Their makeup was dull, their nail polish chipping, and hair a mess. Yes, the MAC reps were OVERLY made up, but they were all in unison and looked great! Going forward, Sephora will be my discount shop to buy dupes to some MAC products, but any real everyday makeup will be bought at MAC as well as any makeup advice. So disappointed. A simple call to reschedule would have lessoned the issue. read more

Worst customer service here! The workers are stuck up and just act like they are too busy to even say hi or acknowledge you! HATE IT

I love Sephora but I do not like this location. The girls working there are rude and inattentive and they are always low on stock. I even noticed that all the new shipments just sit there in boxes, waiting to be unpackaged. And there is usually only one employee working and for some reason seems too busy to assist customers. Don't waste your time shopping at this location, you probably wont get good customer service and most likely they wont have what you need in stock. read more

On 2/6/2013 I visited this Sephora with my mother. We both purchased perfumes one for her and one for me. We asked the girl to bag them seperately and so she did. My mother lives in Colorado so proceeded to throw her bag and reciept away and trasfer her perfume home with her. I on the other hand spent $160 on a perfume and decided to go online to see if i could find it cheaper because i thought that price was just ridiculous. I found the perfume for $105 so went to sephora to return the one i bought there. Turns out I couldn't though becuase their sales girl put the wrong reciepts in the wrong bags (so i had my mothers reciept). Even though i knew what credit card i used to purchase it the day and tiem of the purchase and used my rewards card to purchase it, there was nothing they could do but give me store credit. As a result, I now have a $160 Sephora gift card which i am sure i will use but it is absolutely ridiculous that they could not give me money back. When my gift card is gone i will begin purchasing my cosmetics elsewhere (probably the internet because they are so much cheaper). Thank you for the poor costumer service Sephora. read more

Like all the other reviews on this Yelp I have felt discriminated I also felt like they did not have the time to help me or answer any of my questions throughout the whole time that I was there I feel like I had to look for them. Just to explain certain product or makeup questions and to think that I was about to spend $500 at this store they really need to get people who want to work and enjoy their job. It should be the other way around, them chasing customers, not the customer chasing them, as if they were making me a favor to be there. I can go to any other Sephora I just chose them because they were local, never again will I be coming back here!! read more

The girls who work there are so friendly. Went in yesterday and had one of them helped me she did an awesome job with that, found out what exactly i needed (concealer) and even gave some more tips about how to do my make-up. I will be coming back here for my makeup. read more

The customer service is terrible! Every time I come here they say "I'll get someone to help you" when I just need to ask a simple question.

I'm giving Sephora 4 stars for the variety and quality of products offered, and 3 for the friendly staff...But 1 or 2 stars for the knowledge of the staff. I don't know if the staff are real makeup artists or just makeup enthusiasts, but they don't seem to know what they're talking about and don't make very good recommendations. I tend to make better choices when I'm left alone. They don't seem to understand skin color and type. They always color match me horribly. I'm an artist, so I have a pretty good eye for color. Too bad the artificial light in there is horrible, but I do the best I can. I have had to come back about 3 or 4 times to return stuff they recommended that changes color once outside, changes color once it oxidizes, doesn't last or wear well, etc. I have extremely oily skin and one girl recommended a dewy finish makeup. Was that a gross, messy disaster! I will not try any of their suggestions again but will continue going to the store to check out their huge product selection. read more

I love Sephora! I go here a lot to get my Bare Minerals Makeup and Skin Care products. I LOVE that they give you samples! That way I know before I buy that i will like or not like that product! The staff is usually knowledge a bit on what is in the store, but of course they need more people who know more extensively the info about the products and how they work. read more

Came in just to grab a couple things and was immediately greeted by not 1, not 2, but 3 employees. The entire time 2 girls kept checking up on my and helping me put. Valerie mostly helped, she's very nice! Now I see the difference with mac and sephora employees. read more

i love this sephora compared to my other usuals (south coast/brea) every worker is so nice and can chat with them about different products and what they'd recommend. they're not just trying to sell me on something or get the product i need and be done with me. my favorite person is corey. his specialty is the skin care but i love talking to him about any of the products cuz he's so funny and easy to talk to. i always feel like they have enough workers every time i'm in and i get the attention i need. p.s they're sample friendly! they offer i don't even have to ask read more

I have been here twice in the past month and I LOVE THEM! Most recent experience, Ashley G. helped me right away! I explained to her my foundation issues and she showed me a few products that would work for me. She helped me color match, testing three shades on my face and letting me pick the one I liked the most. She recommended the Orgasm blush after I mentioned I wasn't too fond of my Smashbox blush. Loved it! She asked what kind of skin I had, and I complained about my combination skin. She recommended two great moisturizers to help me even gave me a few samples. She also recommended the Sephora lip balm when I told her about my dry, chapped lips. Bought it! She exchanged my foundation with no hassle, and told me if I wasn't happy with any of the products to come right back and we would try again! So helpful, so knowledgeable and so sweet! Will definitely be coming back here over the Rancho store! Thanks Ashley! read more

Employees are very helpful and friendly BESIDES the manager. I'm pretty sure she's the manager because she was the only one not wearing the Sephora uniform. She's rude, and very blank faced. She doesn't smile, or even care to see if you're finding everything okay. I walk up to the register and she was ringing me up. I told her that it's my birthday month and i was supposed to mention it at checkout. She immediately changed her mood and pointed to wear I could choose my birthday gift from. I asked if this was the only bundle I could choose from and she said "yep, mhhmmm" she kept cutting me off as I was trying to talk to her as well. Wouldn't look me in the eyes, I just gave her attitude right back to her. No eye contact. No friendliness. Short answered. She was so rude! I recommend better management. read more

I live in Rancho down the street from Victoria gardens and I drive to the Montclair location I just love this store everyone is so nice the only thing I will say that is kind of annoying they ask you "if your doing okay" like every 2 minutes sometimes it kills your shopping experience as a former Sephora employee I understand it's mandatory to check on clients but it can be a little excessive. read more

So I went into Sephora on Friday, now mind you, I'm a professional makeup artist so I don't need help finding color matches or need to find the next big hype. I was asked by the same manager at least five times if I needed help only for me to answer, no thank you. So they followed me around assuming I was stealing because she got very hostile the next time asking if everything was fine. I said yes again and got in line. If I didn't have a job on Saturday I would have left everything behind. At the end and spending 200$ I asked for a sample and her employee said sure and she whispered something in her ear and the girl said ," oh a I guess we don't but I can make you a small sample" this company has some serious racial profiling problems and truly makes you feel like you are stealing. I rather take the drive into Burbank to the professional beauty stores to be treated with respect... sigh... I used to love this company..... sad it's become so ugly.... read more

Had a perfume summer sampler set that I came in to redeem for a rollerball. They did not have Tocca Giullieta so I settle for Warm Cotton. Came home and to my disappointment found my rollerball literally empty when I took it out of the box. UGH! Either someone used it or it disintegrated it was hard to tell. The next day I took it back to Sephora in VG and they gladly exchanged my rollerball. However, because it was a voucher that I had already redeemed it was somewhat difficult to do a different exchange, it was easier for them to give me another Warm Cotton, but I pressed them to give me Tocca. They did it, lucky for both parties otherwise I would not be a happy camper! Check your rollerballs before purchasing if you can. I would hate for this to happen to someone else. 4 stars for amending the situation Sephora :). read more

really bad service i was asked about 15 times if i needed help no iam fine thank you when iam ready i ask you i spend alot of money in these store santa anita is the best BTW but these people follow you around and make you nervous very poor service read more

I wish I would have met Nancy a long time ago.. She helped me with all my questions. She was very patient and introduced me to new make-up and showed me exactly how to use it... Thank youuuuu.. read more

I went to this store today January 18 around 4pm and wanted to return a foundation I had a purchased. It was more than 50% full and I just didn't like the color. The associate Jennifer first began assisting me trying to find the SKU since I didn't have the box with it. She did see that on my beauty insider it verifies that I had purchased it. She even tried swiping my license and it still wouldn't accept it. She then called her manager who I believe her name was Gloria? And she also looked at it and told me she wasn't able to accept the return. After I left the store I called Sephora customer service and they told me that everything was fine that they should have accepted the return because on the beauty insider it does show proof of me purchasing it even though I didn't have a receipt. The manager didn't even give me any other assistance other than I can't return it. She didn't refer me to customer service or anything. The lady on customer service told me to go back to the store and have them call customer service so they can confirm my purchase. There was something the manager could have done or had some initiative to actually try and help me. It was handled very wrong. I am going to continue and file a complaint with corporate and go back there so they can handle my return the way it should have been. Never going to regularly shop there again. read more

This Sephora store has honestly been one of my all time favorites! The employees are very welcoming and they are all willing to help. Alyssa helped me out today and I can't thank her enough. She was so nice and funny and she introduced me to a few products that I ended up falling in love with! read more

Sephora is every girl's candy store. It's almost hard not to feel overwhelmed when you walk into the store, thus the reason I probably can spend countless hours roaming the aisles filled with colorful makeup/gadgets. With that said, I stock up on all my makeup necessities at this Sephora as it is close and convenient. The girls at this location are a hit or miss. Some are helpful whereas some have limited knowledge about the lines they carry. If i could, I would go to Century CIty for all my Sephora needs but for now, this Sephora is sufficient. read more

I been coming here a little more then I used to, I stopped coming because the employee's treated me like I was going to steal something or egnore me cause they thought I wasn't going to buy anything, might be because I am young. well, lately I been treated very nicely which I really like! the girls there are very nice and answer all my questions, recommend products that would best suit my skin, and just very helpful. Jackie and Gabriel assisted me last time and tho I talked to Jackie more they both made my experience great! my only complaint is that when I got color tested the girl gave me a sample of the some clay foundation that I can't remember the name of, and it was to dark for my face. like it was very noticeable that I wasn't wearing the right shade! I was orange sorta as well but I didn't really mind because that's what samples are for, is to see how the foundation looks on you even tho it was the wrong color. I'm going this week for a haul and I can't wait (: read more

Since I posted my last review a bit has changed. New workers which I don't mind but some in particular I won't name are just annoying. I came in a few times when this particular worker had been there and it's been the same everytime, constantly asking if I needed help and it's annoying when I'm just trying to browse and look around. Next problem, they seem very frustrated at times when I return items but before I buy it they insist I can return it if I don't like it. I don't really like returning things so that's why I like to get samples to avoid those glares you get. The service is a hit or miss there's a few girls I recognize and they recognize me and they'll ask me how the product they sold me went and just very friendly. Other times nobody wants to help, you call for help and it takes forever, every now and then you get that really rude person that seems like they hate there job. Also, they're restock sucks. It seems like a product that went out of stock stays out of stock for awhile before they restock. This store is a big hit or miss which is annoying but I don't like the one at Jc penny's any better and the next Sephora is to far for me so I just come here. read more

I love Sephora, however, more often than not the employees at this store are rude and seem bothered to be helping. They have their talking points about the latest hot products, but are otherwise not knowledgable about the rest of the products in their store. Sometimes, when a new product is released, I get the sense the employees are more interested in playing with the product themselves rather than closing a sale or explaining why it's so great. For poor customer service alone, this store gets two stars. read more