I spent so much money up front and the girl who took me was super rude and talked about me to her co worker, my friend was behind me and they didnt know it's embarrassing that these stores tolerate this behavior. read more

First off, I do most of my makeup purchases online because I typically just restock whatever I'm running low on. However, with the holidays and some last minute shopping Sephora was my go to! Walking in, I was reminded of why I don't come here (or any other Sephora location) more often even though it's super close to my house! Though I was greeted, I spent nearly 40 minutes to an hour in there and not one single associate stopped by to ask if 1) I needed assistance or 2) if I was looking for anything in particular. I knew my way around (if you've been to one - you've been to them all in terms of how most stuff are laid out)- so I didn't need much help in knowing where to go - it's just finding what I needed that was a bit of a drag. I got a ton of gifts for people, and even bought one for myself which was the Charcoal Skin Kit by Boscia. So looking forward to using it! Austin, the cashier was a rock star!! He gets 5/5 stars!!!! But because I got no help from anyone while I was there the rest of the staff gets 1 star so I feel 3 stars is more than fair. read more

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Yesterday 1/31/25 my sister and I went to Sephora to do some shopping. I've never had a bad experience at any Sephora until yesterday. My sister and I needed a sample and an employee assisted us. As we were waiting we got strange looks and staring us down from other female employees. I was patiently waiting to receive the sample from an employee that was assisting me that's all. It made one feel as if they were racial profiling my sister and I. Do better, if I'm in Sephora with a foundation in my hand I'm obviously going to proceed and purchase. Will NEVER return to this Sephora I would rather drive 30 mins to Del Amo Mall!!! read more

The makeup artist took time to recognize my event I was attending and my color combination. My eyelashes lasted for a WEEK! I was given instructions how to care for my face. The person assisting me took time to do my lips also which were gorgeous. I will go there all the time for my make up. Thank you again great business. Unfortunately that is why you are always booked quickly during the week. read more

Let me tell you...CUT NARRY THE FATTEST CHECK EVER! She isn't getting paid enough for her pure and utter genius. This was my first time getting my makeup done at Sephora. I've only had IG makeup artist do my makeup. She works quick, and steady. My makeup came out flawlessly. Being a new mommy, I don't get to get out much or feel as hot as I was prior to my little Angel but she made me feel like I could snatch up a new man if I wanted to. Even my boyfriend couldn't keep his hands off of me and he hates makeup. Narry, if you're reading this, you just found yourself a forever client with loads of women I can send to you. Thank you so much! read more

SEPHORA - A Bad B*tch PERIOD! - Cosmetics & Beauty Supply Near Me - Manhattan Beach, California

Its rare to find a place where you have the option to try-before- you- buy. From makeup to lotions. Sephora will always be my favorite Glam Spot! read more

May 3, 2025 about 5 PM. Went into the store and a woman named Sandy was very helpful. I made my purchase of over $120 and left. Came back a little later to look at blowout brushes. The lady at the front called someone to help me. She showed me where they were but would not even let me hold the box. I had specific questions about the item and what I was looking for. I wanted a travel brush, smaller than the one I had but with high power. It was really strange because when I went to hold the box to read the specifics, she grabbed it from my hand. It was as if she thought I was going to steal it. After this happened with 3 different brushes, I told her I would just look online. 3 stars because of the professionalism and knowledge of Sandy and the efficiency and courtesy of the gentleman that rang up my purchase. But if my interaction with the second woman was the only one I had, this would've been one star. read more

Nice location and good selection of perfumes which is why I love going here. Another reason is the staff, they all are very responsive and helpful read more

Honestly love all the products here! I buy a great amount of hair, makeup, and skincare products!!! I can pretty much find anything I need here. The only reason I give this a 4 not a 5 is because sometimes the employees are nowhere to be found when my daughter or I sometimes ask for help. read more

I feel bad for leaving a negative review because everyone in this particular store, were helpful & nice. However, I had my eyebrows done a few weeks ago by this lady at the makeup bar. She gave this explanation about how she draws the brow out then hands you the mirror to let her know if you want more or less waxed. Despite what I told her about wanting my brows to remain thick, this girl takes damned near all my brows off! They're still struggling to grow back. I am beyond pissed because my eyebrows were thick af. She even complimented them before she started to butcher them! Be advised that they do not use was strips. They use hard wax, which doesn't get all of the hair. She didn't even attempt to clean the small hairs afterwards. Very strange to be messing up peoples eyebrows at an established business like Sephora. Never again! I trusted them because #1 the price & #2 this being Sephora! read more

Good customer service. Great return policy. Items always in stock. Easy parking. Located at the Manhattan Village Mall right across from Godiva Chocolate and Tacone. read more

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I haven't been to this location in a while and I was in the area so I decided to stop by . And once again a horrible experience. It's like some advisors are purposely ignoring you . Very dismissive while helping everyone else around you . read more

I really enjoyed shopping at this location today. I was immediately greeted upon walking into the store. The associates flashed a warm smile as well. They had baskets at the front to hold your purchases as you walk around. The store is smaller than some other Sephora stores I have been in, but honestly I feel like they still had all the brands and products I was looking for. I had an idea what I wanted but still wanted to look around. The associates are friendly and I was asked if I was still finding everything alright. I noticed they gave attention to all the other shoppers as well. When I did have a question about a Bobbi Brown palette, it was promptly answered. I got sucked in by their mini sizes at the register. Quick check out. read more

I am beyond delighted with not only with the excellent customer service at this sephora,but also the fact that this particular on had just what i was looking for.....my favorite lip gloss.... by Christian Dior. Abbie the young lady that checked me out ur awesome, i will be back for my versace perfume read more

SEPHORA - My favorite Christian Dior Lipgloss - Cosmetics & Beauty Supply Near Me - Manhattan Beach, California

Thank you Brook for doing the most perfect color match, & putting me on a new perfume !!! Give Brook a raise, she deserves it. So helpful.

Don't go to this location. All employees are rude. Came in yesterday and asked several girls to help and they ignored me and passed by me as if I was non existent. Need more to learn what customer service is in order to work there. read more

Went to Sephora today and I paid for 1 item and I was still unsure about the other item so I went to register to pay with one red head girl and she insisted a couple of times about my giving her the item that I was unsure about making me feel uncomfortable as if she though my I wa starting to steal it. ! Horrible customer service someone needs to give her customer service training read more

Came in looking for foundation and concealer. Jax greeted me as soon as I walked in and she helped me find the perfect shade in both items. She was very friendly and extremely knowledgeable. Thanks Jax!! read more

I am new to the makeup world and Eddie helped me so much! He was very nice, pleasant and respectful. Everyone in the store was also nice and greeted me read more

Came to Sephora to get my make up done prior to a night out on the town. I was very happy with my makeover and even purchased a few of the products. It's neat to see how the sales associates do their customer makeovers. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Manhattan Beach, California

This location is always out of stock of everything. Not sure what's going on. This location must have a new manager or one that just stopped caring. read more

I have been a Sephora shopper for probably over 12 years in Philadelphia, New York, Atlanta, New Jersey, Arizona and I with my latest move to this area, I couldn't be more pleased with my experience. I was greeted kindly and the product I was looking for was as easily found. I was not stalked as many other areas in LA choose to and came home with a wonderful product for me (youth to the people). Thank you! read more

There's other Sephora locations that are much larger, but I was assisted frequently and treated like a valuable customer, unlike my past experiences. I needed new primer and blush, and was directed to the manufacturer. Check out was fast, and while I was walking out, I saw fragrances in a rollerball display. After trying a few brands, I ended up walking to the area with the larger, full size bottles of perfumes and toilettes. Friendly girls and well stocked shelves made it easy to spend an additional $70 on a Gucci 1.0 ounce perfume. read more

Other than this being an easy mall to get in and out of, the Sephora point perks really lure me in!!! I mostly come because I can find all the brands I use in one place: Korres, Clinique and Carol's Daughter. Their Urban Decay line also has a fancy new BB cream. I don't like all the people spraying the fragrance to sample them, but I see how this is useful if you are trying to find a new perfume. My nose really doesn't like it, so I avoid that area. I like this location because it is organized and fairly clean. Have you been to the 3rd street one? I would never, ever put any of those samples on my face. Gross. Sephora in MB also has knowledgeable staff who actually know about their products. Talked to one gal about eye cream for a while - depuff? hide dark circles? moisturize? anti-aging? It was actually an informative conversation. She gave me a sample (yay) so I didn't have to spend too much on something I was unsure about. Love Sephora! They also have a awesome return policy and never make you feel guilty about returning something you used. read more

Monse is a rockstar! She's always so friendly and welcoming, she takes her time to answer your questions and offers samples without any judgement! read more

CONTEXT: Just to give some reference about my "make-up background," here are the products I buy: Laura Mercier Face Compact ($40), Smashbox Photo Finish ($38), She Uemura Basic Mascara ($27), Laura Mercier Foundation ($28), Philosophy Grace Body Soap (?), and all the make-up cleaner, brushes, and brush cleaners. So, you have a good idea of the way I value quality in make-up. REVIEW: I have to admit that I don't look like a typical Sephora make-up customer. I don't wear lots of make-up and usually go wearing a ratty t-shirt and jeans. Hey, I have a corporate job and work 12-14 hours in a suit so I try to look grungy after I get out. So, I understand if I don't fit the Profile to get great service. However, I look at going to Sephora as a task like grocery food shopping. I don't like doing it, but I have to. Why? Because every time I go, the representatives look at me funny and make me feel guilty about asking for a free sample. If I try to ask them a question about something, they quickly get it over with and walk over to the lady who definately wears a lot of make-up. BUT, KIMBER changed it all! I have to say that I had the most PLEASANT and FUN experience ever at Sephora (any Sephora for that matter). She asks for my name and shakes my hand. She put my basket aside for me when I needed to take a restroom break. She made me feel comfortable enough to finally say that I am looking for a wrinkle cream (I'm only 26!!!). At first, she takes me over to Lip Fusion ($130) and when she noticed that I look less than impressed, she doesn't assume it's because I want some cheap-o imitation. She asks, "What am I looking for?" I can't remember the last time someone even CARED enough to ask. And, I finally tell her that I want something cosmetic AND long term prevention. So, I'm working on the Perricone Face Lifter for my neck ($90) and I love it. Because Kimber spent so much time with me, I'm putting more serious thought in folowing the instructions on the sample and following through. Everytime I look at it, I remember how she made me feel comfortable and beautiful. She even shared her own personal stories. I'm going to go in and buy the Perricone Face Lifter when I run out of samples. Yes, I said SAMPLES with an "s." I'm constantly surprised when I have another associate help me and they open the drawer with a million samples and hand me 1 dinky one, as if it's costing them a lot of money or effort to give me one!!! What really surprised me was the fact that Kimber even walked me to the cash register (no pressure, I told her I was ready) and asked the associate to take care of me. She even stayed a bit to talk. But, the cash register associate seemed to "roll her eyes." Like, being a great person with customer services skills was "lame" or "uncool." Well, I think not. I think that's why Sephora can stand to THRIVE even when MAC stores with their punky and indifferent attitudes about customers are popping up everywhere. Sephora, I hope you can find a way to recognize and reward this type of customer service. I can't wait to go back and ask Kimber for more recommendations that I will actually feel HAPPY about everytime I use it (even if I end up not liking it, the memory of the experience will be good enough). Oh, and it's not like Kimber didn't have other stuff to do. She also answered 3 phone calls and 1 other in-person question while she talked to me. And, she did it in a way that didn't make me or the other person feel like she was rushing. read more

Josie maran bear naked wipes are my go to for quick and healthy facial cleansing. They contain argan oil which is hydrating for your skin. This Sephora location had a quickly moving line so bravo to the ladies at register. read more

I had the opportunity to visit this Sephora location, my very first time visiting and I cant say enough thing about how outstanding each and every individual employee in the store is. I was helped by Amanda, she's an outstanding associate, she went above and beyond to make sure my friend and I got everything we needed and wanted. she checked so many products that we were looking for and that didnt seem to bother her at all. The definition of outstanding customer service is here. I highly highly recommend this store to everyone. I also had the chance to speak to two of their managers, and they were both very helpful. I appreciate all your help. Will recommend it to everyone and will visit when I'm in the area. read more

SADLY i' had to decrease the number of STARS cause since my review i visited twice and both times Customer service or LACK of was "meh. i've experienced way better" I asked a woman if she could help me after she finished up with that customer, she never finished he lady she was assisting, so i grew frustrated, literally there were 5 customers in the entire sephora and about 6+ employees. i felt sooo dumb pacing around after these females just to get a sample of something!!! literally chasing after them. how can they all be busy? they would either be walking away fast to the back or going to help another customer. SO.... i was like what the friggen heck! I KNEW where they kept the sample cups, i had a pen in my purse, SO. I MADE MY OWN SAMPLES, and must i add; SUPPLY WAS NOT SCARCE! I WAS GENEROUS Especially when it came to that $50 foundation. what a shame though cause i didnt end up liking it!!! so threw it out. what a WASTE! O' WELL!!!! I ended up making more than enough samples, put them in those sample baggies and even wrote on the bags all without a single employee around. thats how HORRIBLE customer service was!!!!!!! 2 stars cause i still like the variety this location carries. read more

SEPHORA - Finally the Naked 2, purchased 1/21/12 - Cosmetics & Beauty Supply Near Me - Manhattan Beach, California

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The customer service here is seriously lacking. The workers there ignored me for like 15 minutes when I first came in. I had to basically call an employee over. I was searching for a dupe for a lipstick that was my Holy Grail until it was discontinued. The employee went around the store helping me search for a dupe for about fifteen minutes, until she just gave up. It was actually my boyfriend who found a perfect dupe for the lipstick in almost less than 5 minutes. My boyfriend, a guy who knows nothing about makeup, found a dupe way quicker than the sales associate did. I asked another employee for her opinion of the dupe and she looked at me like I was a weirdo. HELLO LADY YOU WORK AT SEPHORA! They're so up themselves here. Extremely disappointing, terrible customer service here. I suggest you save you avoid wasting your time and go to another Sephora. read more

Thank you to Reina for going out of her way to help me out tonight! I needed a foundation match and she was so helpful, detailed, and honest!! Reina has been the most amazing makeup artist I have yet to meet, thank you!! read more

I usually have a good experience at all Sephora's in regards to customer service. The employees are always helpful and nice. However my encounter with one the employees at this location (didn't get a chance to look at her name tag) was not far from that. I'll spare the details but she was very short and rude when I asked question regarding a return to a canceled credit card. Never answered my question by the way(which I had asked twice). Just pushed me to complete the transaction so she can get the next customer. From my glimpse of the reviews on here, this seems to be a problem that this location has. Honestly you don't need to be nice and friendly to provide good customer service experience, just polite. read more

This review is for Amanda. She was very friendly, and very informative. She tested a lot of skin care products on me, and gave me a lot of samples! She was truly refreshing to be around. I was very impressed with her customer service!! Keep up the good work! read more

Chelsea is the most helpful and sweet person I've met in this store! She went above and beyond helping me choose a cushion cream/compact and then after, deciding which hourglass bronzer looked best on me. On top of that, I told her that I was not purchasing today cuz I'm putting all this on my xmas wish list. Through it all she was willing to help a girl out with her beauty and makeup knowledge. I'm def coming back here for her service and recommend others to ask for her! Thanks Chelsea FYI, I came on a Sunday at 2pm read more

Horrible customer service didn't even acknowledge me when it came time to checking out continue talking to the staff and then check me out the person that did help me was trying to make a sale by telling me that everything was cute in me "omgosh that color is cute" when it really wasn't cute...by the facial expressions she made after the statement...I felt like I was bothering her with my questions...as I'm not a professional when it comes to certain make up tips...so it's like she was helping but then wasn't really helping as she was bored with how little I knew about make up... I just feel really invincible I have walked around the store at least twice but and then walk to someone for help.... This is why I go to Ulta.... read more

I don't generally like coming to this place because there is never anyone to help you, and I feel like makeup is something a lot of customers want opinions and feedback on! They need to invest more money into employing enough staff at their locations. Also, the fact that there is no structure at all to the people they help is very upsetting. It's all a matter of who can track down an employee miraculously not helping someone. Sephora really needs to step it up and come up with some type of number system for those who need assistance. It's frustrating to be waiting for assistance and see someone who just walked in getting helped. Some of the employees are nice but some are rude and condescending. Huge fan of their return policy, it has helped me out so much, and their rewards system is really great. Had an experience here where an older lady (not in uniform so I'm not sure who she was) did a simple exchange for me and she was absolutely clueless. It took her over 20 minutes and I was in a rush that day. She kept telling me inaccurate information I had never been told before. She finally had to call someone else over to clarify to her. I had another experience today where I needed to find out the shades of some items I previously purchased and the lady took the time to write everything down for me when there was no one else in line instead of just going to grab the items for me which would have took her honestly 5 seconds max. She also gave me a number for and item that was labeled by shade and then tried to blame me even though she also couldn't find any number on the box!. read more

Horrible experience at this store with an employee by the name of Jenn. I was trying to exchange powders for a correct color and she said because they didnt have the color I would have to get store credit that didnt work online. Now I have to drive around different cities, waste my gas, to purchase the correct color. She could have easily given me better service that would have made the situation better but instead gave me a nasty attitude. read more

I come here when I really need to go to Sephora but I dont want to drive too far. I live in Torrance but there is no Sephora at local malls. No, I am not counting Sephora inside JC penney. This place is located in Manhattan Village. A small mall with not so many stores if you ask. If you drive a lil further, there are more shops like BCBG, H&M, and others. This particular location carries most of the brand names and the workers here are super polite and nice compared to the ones elsewhere. I thought this place was a little far from where I was but found out that I am only 5 miles away. Definitely coming here from now on instead of going to Beverly Center or Americana in Glendale. read more

Did I miss the memo or something? When did Sephora become a high end store? A VIB or Rouge- whatever insider- I shop at Sephora- ALOT. I never have issues at other Sephoras. If someone can't help, then they page another employee to help. This Sephora, on the other hand, employs some of the rudest and most unprofessional employees I have encountered. I had to return an item because the color of the foundation was not correct. First visit to return the sales associate flat out told me the return was declined and to call this number. Very strange because I had purchased the foundation one week prior. I called the number- and the representative had NO clue what I was talking about and the numbers didn't match up. When I returned later in the day I was met with attitude from the sales member, Monique. I was with a friend who was still going to make a small purchase however she also decided to purchase online since the service was so poor. Sales Associates look sloppy with greasy hair and the shelves aren't stocked properly. A great combo to go with their awful attitudes, like Monique. read more

This is my favorite Sephora, I will go here every time over Santa Monica because that one is a pain in the ass to get to due to paid parking lots and panhandling mimes on the promenade. So I will drive the 20 minutes down the 405 to this little mall to get what I need, and if they don't have it, I'll go to the Macy's cosmetics counters to compensate. I don't normally need help with my purchases, I do my research online and come here to try and buy... but tonight tonight I needed help. I decided to hunt for skin samples to deal with my developing malar rash, and wanted to do some preventative care before my cheeks end up a red and ruddy like 40 grade sandpaper. As I perused the overwhelming amount of skincare options, a nice sales rep Katie enthusiastically helped me out with several anti redness moisturizer samples, reinforcing why I liked this shop. You're the best Sephora Manhattan Village. I will always be back. read more