I haven't made it into a Sephora in a while, I usually just order what I need online and have it shipped Last month, I did an online order with some blind buys that I haven't tried before I did a blind buy on a perfume I've never smelled before. But, I thought it was pretty safe because I read all the notes of the perfume and it was listed as -Fragrance Family: Warm & Spicy Scent Type: Warm & Sweet Gourmands I don't like floral or fresh scents. I love a good warm fragrance and ones that can be unisex even. Especially with fall coming up This perfume in particular had a fresh scent and a baby powder smell. It was not as described. Since I had surgery recently, I did go a couple days over the 30 day return rule (it says it varies by store) Stephanie took care of me and I explained the situation. We agreed it definitely is not as described and since only a couple days passed, she was able to return it for me, but only as store credit (which is totally fine. I wasn't expecting a money refund) I'm really thankful, Stephanie helped me and came through for me. This store is clean and organized They have a bunch of workers to help One of the workers could tell I wasn't feeling well and asked if I was ok and opened the door for me. So customer service here is great read more

As a minimal user of cosmetics, i.e. I rely on one brand of liquid eyeliner (KVD Tattoo Liner in Mad Max Brown, if you're wondering), I stepped in to replenish ahead of a work conference. The store did not have the item in stock, but the associates kindly helped me find a good substitute. I still prefer the KVD, but in a pinch the sub was what I needed. Giving three stars because unfortunately, the perfume was so prescient I nearly passed out when I came through the door! The overwhelming scent and options available are typically why I try to order online for pickup in store or ship directly. The rating is by no means a reflection of the service, which was great, but it would be helpful if the store could dial down the scent a couple notches. read more

Sephora's team does it right. -knowledgeable on product -masters of the floor layout -operate as a cohesive team -helpful yet dont bug - Product- Caudalie moisturizer- wrinkles vanish within days! Gucci bloom eau du parfume- crisp and delightful scent! read more

This Sephora is conveniently located at 2nd & PCH shopping center. The store is spacious and clean inside, and they carry variety of brands. The beauty specialists are friendly and helpful with picking the right products. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Long Beach, California

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Service at this Sephora was great! I was looking for a few items, and Maddy helped me find the perfect shade. I couldn't remember a specific brand I had purchased before, and she went above and beyond by looking up my past orders to help me find exactly what I needed. Every Sephora is different when it comes to layout, but the great service has always been consistent. This location definitely lived up to that standard. read more

Staff are friendly and helpful and respectful. Really get to know what is your favorite and interests. This store is stocked up and organized. Also cleaned by the make up section. Well kept read more

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I've gone to Sami for the 60 minute makeup session for multiple events, and I will absolutely continue to do so. She has such a special way of truly listening to your ideas and bringing them to life -- every look feels personalized and exactly what I envisioned (sometimes even better!). Getting ready with Sami honestly feels like having a girlfriend help you prepare for a big event. She makes the whole experience fun, relaxed, and enjoyable, and you leave not only looking amazing but feeling incredibly beautiful and confident. I can't recommend her enough. I would recommend Sami time and time again -- she is truly talented and a joy to work with. read more

This location still gets a 5 star review from me. I felt really lucky to be helped by Maddison again. Her knowledge of the products makes it so much easier for me to choose things based on my skin type. She has this amazing energy that is infectious and keeps me coming back. read more

What better way to celebrate National lipstick day! Certain lipsticks were marked on sale in the store, so we kinda had to wander around. Wish they carried a line of Clinique lipsticks, but fortunately the most popular color, black honey, was for sale up at the register $15. Grabbed a few : D The most friendly employee out of the group that went out her way to help us, was Senia. She looked up items online/back stock for us and was so sweet, friendly, and helpful. Thank you! Create an account to get points for items bought and get free items along the way at certain point tiers. read more

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This Sephora is so awesome!!!!! Literally the best Sephora experience ever! Right when you walk in, you immediately get greeted and the staff here actually ask if you need help with anything!!!! They are the sweetest, friendliest, and most helpful. I LOVE this Sephora!!! I can't even remember the last time I walked into a Sephora where an employee asked if I needed help with anything. The Sephora in Manhattan Beach is the worst - by far without question!!! But here, it's so different and refreshing!!! All Sephora locations should be like this one. Everyone here is super amazing!!! This location was also well stocked. I got what I came for and the friendly and welcoming environment was just the cherry on top. Love the location. Plenty of parking and the first 90 minutes are free which is soooooo nice. read more

I often stop by this Sephora location every now and then during the early part of the week when it's not busy. Overall, the store is clean, well stocked and everything is easy to find. The lady that helped me at the register today 4/29/24 @ 5:50 pm was super friendly! She gave me a bunch of samples which I never get when shopping in the store. Her name was not on the receipt but I had to shout her out; she's awesome. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Long Beach, California

I went in on a spur of the moment, I needed a long lasting lip balm; being by the marina and in the sun. The greeter was very friendly and helpful; a very busy afternoon in the store. The cashier was too busy talking to the other cashier to greet me, ask me if I found everything okay. I was asking what the discount was for the items I was purchasing since they had a sale today. She cut me off, rang me up so I just ran my debit card. A very disappointing experience, being my 1st time in this location. I've always had a good exchange at all the different Sephoras I have visited over the years; not this time. I will never return to this store, based on my experience. read more

Senia and Giovanni are the best! the last time i came here Alejandra helped me so much and the other day when i came to shop Senia and Giovanni took out so much time to recommend the right products for my skin and texture and the look i wanted. i felt so comfortable and i am so happy with all the products i purchased. i love this location, makeup artists are so amazing here 1000/10 read more

I had a really great experience and was helped out by Wendy. She showed me great attention as I asked her questions about a comparable brand to Bare Minerals. She showed me a few things and color matched me pretty quickly. All the while asking me what I thought, without rushing me. She was so thoughtful and helped guide my decisions. This is a great store located at PCH/2nd shopping center. Parking lot/structures surround: free first 90 minutes read more

I've been to this location about 5 times or so now. I've never had any issues with Employees being rude or unhelpful. Sadly, I can't say that about other locations I've visited. Today, I basically showed Jose all the items I was interested in purchasing on my phone and we went around collecting it together. He gave me suggestions on similar items. I was in and out in minutes on a Saturday afternoon. He helped check me out as well and I didnt have to wait in line. It was great. Thanks Jose! read more

Sammy and Madison are so helpful and kind. They both went into thorough detail and consideration when giving me advice on hair products. I was truly pleased and blessed to have met them; They accommodated my needs right away. I walked out of the store within 10 minutes and with a discount because it was their Savings Event! I am happy and satisfied. Thank you two. read more

Shout out to Senia for nailing it on the perfect products for my face! I came in on a Saturday super late. Prob 20 mins to closing. Was immediately greeted by Senia and the rest of the team. I'm not a make guru at all so I kindly asked if someone could color match me. Senia went ahead and did it for me and honestly she did such a great job at picking out the perfect match. She also recommended some cleansing oil that I'm absolutely in love with. Will always come back to this location! read more

They were so nice when we went in there. We were just browsing, but we were greeted as soon as we walked in the door and were asked by multiple employees if they could help us find anything! When we checked out, they were delightful and helped us use our 20% discount. Just a great experience and a great location! read more

I love to Sephora so much great stuff to choose from. If you're a beauty insider for your birthday you get a free gift. I love free stuff omg it's always something that I can use. This year I chose #iliamascara. I will definitely return very soon. Thanks Suzette for your great help.... read more

SEPHORA - My free gift - Cosmetics & Beauty Supply Near Me - Long Beach, California

Nance did my makeup for a wedding. And she was absolutely amazing and the sweetest person. She was able to identify the look that I wanted and made it come to life. I felt absolutely beautiful and confident going to the wedding. read more

Went in looking for a men's fragrance, online it seemed they have a decent selection. However, nothing was displayed or on the floor except Tom Ford. Was looking to compare and maybe find a new product but was unable to do it. I had a small list which they helped me but again I was hoping to try new ones. I asked about the men's products but no one had an answer. The products were all behind the counter but only accessible to them which doesn't help one as a customer. The sales people were nice but just upsetting that I researched and specifically made my way there for no products to be found. read more

Honestly, your experience will vary depending on when you come and how busy it is. I've had visits where no one greets me or asks if I need help, and other visits where I'm asked if I'm finding everything okay at least twice. On my last visit though, two workers helped me color-match foundations and they were so sweet. This is a smaller store though so I've found that sometimes they don't have the items I want in stock. For example, I wanted the Este Lauder foundation pump and the app noted it was limited stock here. Went here, and nope, it's all out. Another case: I wanted a foundation and there was only one left. Imagine if I came an hour later, it probably might've been gone. My tip: Do order pick up so you ensure that your items are ready and available for you if you know what exactly you're getting. read more

Yes I paid $40 for this Prada perfume! Had fun this day! I always love sephora for how generous they are to their customers! They let us try things out and even have customer service helping every step of the way! I can't go wrong here! Alllll the beauty products you can think of and the price seems so reasonable! Parking included too! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Long Beach, California

I visited this store for the first time yesterday, and was very pleasantly surprised! It's a beautiful, well-maintained store in the lovely 2nd & PCH mall, but the service was even better. Alicia (I hope I got her name right) was such a doll to me, really helping me to find the right products and colors, which I appreciate. I'm getting older, so it's nice when the young ones help me out! I read a couple of other reviews that mentioned you have to pay for parking. The first 90 minutes is free in the lot up top and on the end, but you get 2 hours free if you park in the spaces on the back side (and I always find parking there). I will definitely be coming here again! read more

This is one of my most visited sephora locations. The staff is always extremely friendly and willing to help me with anything I need - color matching, finding a smaller more well hidden brand or processing my returns if I didn't like a product I purchased. I will say that the location is very small in comparison to a lot of other nearby locations and as a result, they usually don't always have the top products in stock. I always recommend online order, pick up in store to ensure they have what you're looking for if you're going for a specific product. read more

Average Sephora in a really nice upscale shopping area in Long Beach/Bixby Knolls. I was looking for my Tula products and they were limited on supplies. Kind of disappointing and the check out line was lame. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Long Beach, California

Norma was soo sweet and informative! I really appreciated her kindness and attentiveness. Will be back! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Long Beach, California

If your colored do NOT buy at this location. Racial profiled-this stores location is absolutely beautiful. I just had a baby and wanted to go in for a post partum present for myself. I hardly leave the house but thought if I do let it be to Sephora. the excitement quickly disappeared when I walked in and felt the negative energy from certain employees. i felt the stares the entire time and was followed around as if I was going to steal. The employees that followed me around were constantly on their head set talking amongst each other and heard one of the employees say I'm following the "Mexicans" what a shitty thing to say. i thought should I make a scene? What a horrible experience. i did purchase over $300 worth of products Only because I didn't have time to go to another location but I will NEVER go to this location again. Very disappointing and disgusting. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Long Beach, California

Long Beach Pch & 2nd... Managers Wendy and Suzette literally robbing customers and then calling security on you. I spent $130.00 and left with no money or product because they couldn't see I paid on their computer ???? So unprofessional and abusive and straight up stole my money!!!! read more

highly recommend getting Nance for your next makeup session! Nance did a brown/gold smoky eyeshadow look and picked the perfect lashes. Will be booking with Nance again! read more

Im new to the area & this was the nearest Sephora to me so I stopped by for a couple of items I needed, the ladies that greeted us at the door when we got there were friendly & welcoming.. However the cashier that attended me was the total opposite, after she rung me up she handed me my item with my receipt without a bag.. I stood there confused with the item in my hand like maybe she forgot.. she then said " oh, do you need a bag ".. was I supposed to walk out of the store with the item my hand or somehow put it in my pockets or is there now a bag fee? Very unprofessional.. read more

This Sephora changed my mind about Sephoras in general. I'm usually an ulta girl. Everyone was super helpful today. I needed help with alot and with color matching and they nailed it. It was a good experience read more

liv & London love Katherine!! she was such a great help to my friend and helped us with eagernes-so sweet:) thanks Katherine! read more

One of my favorite Sephora locations! They always have a ton of stock and the customer service is on point! Special thanks to SAMMY for todays visit; I always appreciate an upbeat attitude! I also appreciate good product knowledge and Sammy helped me find a similar mascara to the one I wanted but is no longer manufactured. Staff is awesome, location is great and they are STOCKED. Too many times I've been to other locations and they're OUT of what I need. Thank you Sephora 2nd street! read more

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amazing sephora... no help. I was at sephora and brea and whatever i needed was sold out everywhere. this store had it! this area must be new little shopping center. you have to pay for parking which sucks. if im ever in the area ill stop by read more

This place has the best customer service. I haven't seen this type of service in years. I wish I took down the names of everyone that helped. I went this morning at opening. It was three people who did so great. It was a girl with pink hair, a guy who was very social, and the cashier girl at the right of the entrance. They all went above and beyond and gave me an honest opinion that really helped Me. The products they suggested look great and I will be back when I get paid lol. They all took my concerns with genuine care and the cashier gave me options to take care of my double accounts I didn't know existed. She suggested "use this one" note and it was just so kind. I will definitely come back and give this location my money instead any other Sephora. The customer service here is a breathe of fresh air and many stores besides Sephora should take note read more

Two stars are for the products and the one lady who was able to tell me where Dr. Idriss's products were. Some of the staff is absolutely clueless and super lazy. You ask them for something and instead of checking their inventory or some kind of logical thing to ensure that they are separating you from your money and adding magic to your cart, they just flatly say no, they don't have it. They know what Dr Idriss's products are and say they do not carry it at this store without checking it. They stand around talking and being absolutely clueless about the products in the store. Literally, what is your life. I would get sued if I was this useless at my job. People don't have time for your laziness. read more

Thank you Sammy for your help. We were on a search for a coral shade and then they recommended a peach color that was perfect! Cam by Mario. Glides on. Great quality and color. Sammy also provides other Sephora services. Here's a pic of their menu. read more

SEPHORA - Menu of services. - Cosmetics & Beauty Supply Near Me - Long Beach, California

I had a wonderful brow wax with Nancy at the Sephora on Second and PCH. She did an outstanding job. My brows look great! Thank you Nancy!

Didn't feel comfortable shopping. Before getting inside the store you are told you are not allowed to touch anything at all. Instead of assigning a personal shopper to grab items for you, or offer that option. The way that things are phrased needs some TLC. read more

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