Didn't feel comfortable shopping. Before getting inside the store you are told you are not allowed to touch anything at all. Instead of assigning a personal shopper to grab items for you, or offer that option. The way that things are phrased needs some TLC. read more

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I have never worn make up and wanted to look for a foundation for my event next week. I approached the woman right at the front of the store on Saturday, September 21 around 12:00 pm to ask her for guidance, she had terrible attitude and kept interrupting me to talk to other people. Finally, she said I MUST buy a product to get color match. My friend who got color matched said that they did not require her to buy anything for the color match. I ended up going to Ulta where I got help and purchased a foundation. read more

Ruby was so helpful when I came in right now! she helped me look for a concealer shade that best matched my old one thats from another brand! she was very sweet and patient considering the fact that they were about to close! :) read more

Antoinette ( I hope I am spelling her name correctly) was so helpful and soooo sweet!!! You can tell that she is very kind and is a great employee. Give that girl a raise read more

Weird that this place has such low reviews. I'm happy that this place exists... I hate living in a Sephora deadzone where my only options are either to go to Cerritos or the two locations in Costa Mesa. I came here the weekend after it opened and it was strangely empty. A gentleman who was working skincare was WONDERFUL and went out of his way to help me try and sample some Vitamin C products then turned me to Farmacy Green clean cleansing balm which is legit fantastic. The only reason I'm docking this place a star is because it's missing some of the makeup brands I was looking for, like Armani and YSL. So if you're looking for some higher end brands, you might have to go to the surrounding stores for it... if you're looking for standard brands like Laura Mercier, Makeup Forever, Tarte, Fenty... etc, they'll have what you're looking for here. read more

In August, I was poked in my eye during a make-up tutorial. The company has never apologized or taken any responsibility. The make-up brush that was being used by the demonstrator was coated with cleanser so my vision, from that eye, was clouded for days. I have filed a report with the manager, repeatedly written to headquarters to complain, and called their offices multiple times regarding my concern. Sophora has never addressed the issue. So please beware!!! Sephora does not care about you, the customer -- especially your health -- just about making money. My advice is to save yourself a great deal of fear, agony and pain and totally avoid this Long Beach Sephora. read more

The last two times I shopped at this location I was helped by Reanna/Rianna* and she was great. Very knowledgeable and so sweet.

Omg so yesterday I took my husband to 2nd and pch for his birthday and he said it's my birthday you can get a free item at Sephora so we went. The costumer service was amazing the sales team was so kind to us. I ended up getting colored matched by Sammy who was the absolute sweetest person ever. I got the right foundation. We also got the free birthday gifts and they had a perfume sale so it was great. I absolutely loved it. read more

Janea was great! Helped me with my concealer color I love Nars concealer. Thanks girl

Terrible customer service. I visited the store at 5:20 PM on Sunday 3/26. As the only black male in the store (who happens to be a lawyer) I felt completely uncomfortable here. After being ignored by multiple employees (who were not busy whatsoever), I left. I returned to give them another chance and asked if I could get some help with the Tom Ford fragrance. The associate went in the back while I waited and there were three associates standing by the front cash register with no line. The associate in the back asked the guy to go over and assist me on the headset and he was visibly reluctant as if he was annoyed to have to go interact with me. Once he noticed that I saw his reaction he told me someone is in the back and will be out to help in a few. The girl in the back said something else to the other associate who was up front ignoring me. This associate finally came up and asked if she could help me with anything and I said I'm fine don't worry and left. read more

VERY new to makeup. I went in today with hopes of getting help for my wedding makeup that is coming up soon. Jose was just amazing! He applied the products I was looking at on me so I could really get a feel for what I was getting. Everyone was friendly and I walked out feeling way less intimidated compared to when I walked in! read more

4/4 times that I've been to this location all their employees are not helpful, nowhere to be found, unknowledgeable and or unfriendly. And pretty much always out of stock. One said because it's the holidays but I've come when it's not the holidays and items are always out. When I go with the intent of wanting to buy products, they loose out on bigger sales because their staff is not helpful or kind. Either that or they're racist if I was to say. Today was the last draw to give this location any sale. read more

I only came here for the pickup. They failed to scan my barcode a several times They should replace their ineffective barcode scanner which can't read customer's barcode. Rude and unprofessional customer service also. read more

I first went to the Sephora in Cerritos to make an exchange with a dyson airwrap i purchased, and they were terrible and uncooperative so then I drove to this location. They were automatically so helpful and were able to check me out so quick. All of the workers were genuinely so nice and welcoming. I will be definitely driving further for this location when I need to come to Sephora again! This process of my return was so easy and I am so thankful! read more

I like the manager, but the workers. Could use some common sense training. Rude I wouldn't recommend this store to anyone based on the service ridiculous read more

This Sephora store is located inside 2nd and PCH. Covid Safety Precaution: 5/5 Since they limit a certain number of people inside the store, there will be a line forming outside if it gets too busy. The wait goes by pretty fast. TIP: If you know what you want ahead of time, you can let the associate know and they will bring the item out to you and ring you up in person. This is extremely useful if you are in a rush or don't want to wait in line. Of course, the standard protocol enforced is you must wear a mask at all times when entering the store. You are not allowed to sample products. Inventory: 5/5 This store is pretty well stocked and carries just about every notable brand. They carry a variety of makeup, skincare and hair tools. For any new brands that just came out, they carry, as well. Customer Service: 5/5 Staff members here are very nice and friendly. They will help you out with anything you need. read more

This is my favorite Sephora location! Big, open and organized! Most of the workers are nice and helpful. And 99% of the time they will have anything I'm looking for in stock! It's never too packed or crowded and I hope it stays that way because this location is literally my safe place lol! read more

I came in looking for a specific scent of perfume or body spray, but had no idea what brand I was looking for. An employee asked if I needed any help and when I told them the scent type I was looking for they immediately gave me three options of exactly that. They saved me so much time and energy and also the headache I would inevitably have from smelling a hundred scents. So I just wanted to give a big THANK YOU to Sal for being patient, kind and extremely helpful :) read more

I was hesitant in reviewing this location because of one person as one of the other employees was very attentive and pleasant at the end. I came in and wasn't greeted which is fine because I came in knowing what I wanted and I wanted to look around after getting what I needed. Literally 5 minutes later as I was looking at an eye shadow kit and wanted to make sure the right shade was in the box, I was approached by, I believe was the day manager. "Hi ma'am do you need help?" As to which I said "oh I'm fine thanks- I know what I want and I'm getting this" Then in a tone that I didn't appreciate, says "next time let us know before you open the box"....at that time I literally had the item in my hand so it's a given I was getting it and as anyone who wanted to make sure the proper item is in the box would check to make sure it's correct. But the way she said it in an almost belittling attitude rubbed me off in the wrong way. I needed to purchase some items that day and since there wasn't a Sephora closer to home, I decided to continue on and look around the store. But I just had this uncomfortable vibe around the store as she kept walking around and making eye contact with me and not saying a word. Fortunately one of the employees was friendlier and helpful and gave out good vibes but I wouldn't go back to this location. I'm a friendly, chill type of shopper and don't ask for help unless it's something major. But to feel like I'm doing something so severe that it dictates an annoyed tone in opening a box that I already deduced I was going to purchase is ridiculous. If she was the manager, I hope she takes a cue from the employees working the floor in lessons on how to communicate with customers the right way. Never coming back here and I won't recommend this location. read more

Seriously? I usually don't take the time to write a 1 star review but the whole 2nd/PCH experience is ridiculous. Worst mall I have ever seen. The parking is a nightmare with backups on 2nd. And who wants to pay for parking? The whole place feels like a prison. As for Sephora, I simply ask an attendant to get me a bottle of Obsession, she brought me Escape. I said you must have Obsession, it is a well known cologne. She said she didn't. Then I spotted it on a shelf. When I told her "miss" here it right here. She actually said ""Whatever". SO rude. I walked out. The whole mall is a joke. Lackluster shops, I had a bad experience at Urban Plates too. I will now avoid this mall like the plague. Instead of Whole Foods I shop Lazy Acres, instead of Sephora, I found my cologne across the street at CVS ..took me just 10 minutes. While my trip trying the maneuver in and out of that prison parking lot alone took 25 minutes. Such a joke. read more

This store has a lot of brands that I look for but I hate shopping here because I get asked if I need help every time I turn a corner. I get the purpose of beauty advisers but if I say no; I don't want to be asked two seconds later when I'm still in the same section. It's annoying and if you see someone testing the makeup on their forearm it typically means they know what they're doing. Observe and give people space to browse or the staff needs to communicate that that person was already asked. read more

Rude manager would not exchange my nars foundation because I was passed the 60 days. Cool! I totally understand at the same time it was literally used for the first time yesterday. The wrong color was sent to me when it was first purchased and I didn't realize it till I used it for the first time. I wear in Nars every day and this isn't my Shade. You know what she told me? she said why don't you just mix it with some thing else. I'll never come back to the store lol if you hate your job go work somewhere else. read more

Avoid this sephora location at all costs. A staff member literally yelled AT me as soon as walked in. I was so startled I didn't know what to say or do. It took a second to realize she simply asked me what I came in for. Once I responded "for a return or hopefully exchange for the product I really need" she cuts me off mid sentence and tells me to go to the check out line.... Ummm I wanted to shop around? It was so bizarre. They kept talking into their headphones and weirdly following me around. It make me feel like I was going to steal something? I felt so uncomfortable. Didn't retail learn anything from the anthropology "nicks" debacle? The checkout process was also bizarre. I was explaining why I was returning a product that didn't work for me and the checkout gal was the least helpful. ALSO the testers in this store are all dusty and dirty .. gross. They literally told me if I didn't like the way they do things I should shop somewhere else. Wow. This is why Amazon is going to end up prevailing and Sephora is slowly going to phase out . Bye bye brick & mortar, end of an era. :( read more

This Sephora is great! They have great products in store and the rewards are great. It's a bit small, though. I wish it was a tad bit bigger, but I digress. Service was good and not pushy at time of writing. It's in a great location and the decor is amusing. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Long Beach, California

Went there to have my make up done properly. I have mature skin. I have laugh lines, but only a few, not a full face. I specifically stated that I wanted make up that will not break up in the creases of my laugh lines and I didn't want a cakey foundation. I was told No Problem , it is all about the layering. Well let me tell you the entire process was a waste of time and money. I was doing a better job myself. I live less than 10 minutes away and by the time I got home and looked in the mirror it was a mess. If it wasn't such a hassle to get there and park at the location I would have asked for my money back. read more

I found exactly the concealer I needed and also purchased a couple other things too. This Sephora is clean and not crowded and have very friendly staff. Very calm vibe and although I got more than expected it's quality brand name items. No regrets! read more

They need a big ass sign that says display only no samples so they don't have to be so fucking rude about it. This pandemic really got everyone's customer service all fucked up minus well just close the fucking shop Shout out to the one nice lady that rang me up after the other lady with a lot of makeup just up and left knowing I was standing there in line walking up to her while she finished ringing up my cousin around 7pm? 12/21/20 I don't really go to other stores unless it's essential and this is what I see from a non essential store I will figure who to call to close all non essential stores until government orders otherwise. read more

This location always provides myself as well as my dog Pumpkin with excellent service. Sal is my go to sales associate, and is always extremely helpful and kind. I highly recommend Sal!! read more

Everyone here is always so nice and helpful. The store is clean and organized and well stocked. Thank you to Sal and Liz today for your great customer service. I'm so happy this is my local Sephora. I hope they'll one day have a display for the Dermologica and Paula's Choice line. read more

My daughter & I were in this Sephora store last week on Thursday & spent over $100 on 2 bottles of shampoo & conditioner & when we asked the cashier for samples she told us she had only one sample & she did give it to us but when we asked if we could have just one more of the same since she said that's the only sample she had, she said that was the last one. Get it together Sephora! Either get more samples for your customers or get new employees who are happy to give samples to your customers otherwise you could lose out to other stores. Ulta is just across the street from this location. read more

I'm beyond happy there's a Sephora local to me! This location has never let me down, from how clean to the staffing! All employees are extremely friendly and their willingness to help doesn't go unnoticed! Every employee who simply just talks by greets you with a hello or is just so educated on products ! So happy it's open again! read more

I must say that some of these reviews are pretty harsh and that I have never witnessed anything like that through my experiences of venturing to this specific Sephora. With that out of the way, the following is my review of this sephora location: After having a pleasant dinning experience at Whole Foods, I knew I was pressed for time and needed to get a quick touch up before I headed over to Ballast Point for my photoshoot with Photographer, Derrick Cabico (message me for his IG). So I decided to stop by Sephora and try to get some products to refresh my dreadful looking skin (I mean c'mon. Adobe Lightroom and Photoshop could only do so much). I was quickly met with two sephora employees and they greeted me with bright smiles. I shared them my concern (dreadful looking skin) and I informed them about my photoshoot. They quickly sat me down and grabbed the skincare expert. Kaina (skincare expert) asked me about my skincare concerns and grabbed products that were vegan and cruelty free. She used so many floral and veggie scented items that made my skin feel refreshed, ph balanced, and defined. Kaina was very friendly and provided optimal customer service. Overall, if you come during the weekdays, this location will offer their full undivided attention to you. It should be noted that PCH & 2nd is a new location and parking on occasions will be a bit clustered. Do not fear, parking at the moment is free for the first 90 minutes. The location is aesthetically pleasing to the eye and has instagram worthy photo ops. If you are ever in Long Beach, please stop by to this Sephora and just 2nd and PCH in general! read more

The staff were really great. They explained that we couldn't try on any of the samples due to Covid-19 but that I could exchange anything I bought that didn't match my skin tone. They do limit the amount of people allowed in the store so it's not crowded. It is a small store so that made me feel comfortable. They were very nice and helped us find everything we needed and made great recommendations. read more

This review is for Sammy he's the best! Every time I go in he's super helpful and nice!! Thank you Sammy for helping me pick out all my products every time. read more

The store itself is very clean and nicely organized. Products are easy to find but the customer service was pretty bad. I went in on a Monday afternoon looking for a foundation and asked the young lady working at the makeup station for help. She said she was busy so I politely asked if someone else was able to assist and she threw her hands up in the air and annoyingly replied, "I'm the only one. Whats up, what do you need". I said thanks and walked out. What a disappointment. There were approximately 3 customers in the store so not that busy. Unnecessary bad attitude. read more

Where do I start? I decided to go to the store this afternoon around 3:15 pm. I'd give zero stars but the woman at the counter was kind and professional, assisted me when my payment method wasn't going through. Too bad the short haired salesperson who was on the floor wasn't. She was actually following me and watching me as I walked through the store. So obvious. I know I pair down my "look" on the weekend because I like to relax, not have a lot of make-up on, jeans, and t-shirt. I don't know. Maybe she thought I was going to steal something. She was so obvious that I was uncomfortable. She even stood nearby as I was paying for my product. My debit card wasn't going through due to an issue with my bank (I called to verify). So, I left. On my way out, that same salesperson watched me leave. Come on, please treat your customers with courtesy, respect, and professionalism. I did not appreciate that young woman's behavior at all. I rarely go to this Sephora, and I'm certain I won't be going back after today. I wish I had asked her name. She was Latina, maybe? She was short, with short black hair and dark skin. In any event, her behavior was deplorable. Do better with your staff, Sephora. read more

They always have the products that I am looking for and the customer service is excellent! Not all Sephora's carry the same products and that is okay! That's why there is an online ordering option. read more

This has to be the worst Store EVER !!! There was like 7 people in there besides me and the staff are RUDE !!! Not even acknowledging me or anyone else cause a couple were complaining as well how they are rude, the employees that were helping the very few customers looked bored and the idle employees were too busy gossiping ignoring myself and 4 other people but I always go to Sephora for my beauty stuff but this was the first time and THE LAST TIME !!!! Hire some employees that know customer service and have CLASS !!! read more

Great customer service! Very friendly associates. Thank you Paola for your help! Overall awesome store and team.

I have only had good experiences here. I've been several times and all the staff have been really helpful even when their clearly slammed with customers. Really happy I have a Sephora close to my house! read more