the fragrance lady Ms. Caroline was so sweet and kind. a few custimer may misunderstand her for her older fashion tone,but shes the sweetest and most homie feeling here. feels like family ever time i see her. my son was excited to sign up for your test trial and collect a free sample. she likes to assist youngmen in finding a new signature scent. and left a positive mark on my son. thank you for your grace Ms. Caroline read more

Fairly chaotic Sephora location inside Memorial City Mall. If you have claustrophobia, this is not the place for you. Their grouping of items in their aisles is nonsensical and could use some regrouping. Way too many people inside one room compared to their River Oaks location. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Houston, Texas

Dirty! Cotton balls and makeup products that were used all over the floor. Walked in wasn't acknowledged and upon walking out stepped on more trash on the floor. read more

I want to thank Syeda with Huda Beauty for helping me out and giving me a wonderful experience!! She helped me choose the good products for my graduation day makeup routine. She also is such an amazing person!! read more

It was a madhouse yesterday, but everyone was so helpful and attentive. The holidays plus sales make this the go-to place. I'm just happy an associate had a card machine and checked me out, so I didn't have to wait in line. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Houston, Texas

Anais was rude, nasty behavior. She didn't want to help my daughter find a fragrance. She yelled out [ go to Macys ] then walked away and laughed like that isn't a way to speak to customers. She rolled her eyes at us and stared at us with hate. One of the reason why family and friends don't come to this location is because of rude associates like her. She needs to be reprimanded. read more

My family and I just moved from Los Angeles and I ordered pick up for this store and went inside to purchase some additional items. The store manager Michelle was an absolute delight! My mother in law and I were assisted by her and she was so attentive and helped us to much! I appreciate her warm welcome to Houston and this will be my new Sephora! read more

I normally come into this Sephora just to grab what I need and leave because people aren't very friendly there. today happened to be the day I needed to match my foundation color and Blanco helped my mom and I. he was so kind and took his time with us without making it seem like he was in a rush. if anyone ever needs help at this Sephora location look for Blanco! read more

Randy and Ashraf are simply amazing! For some strange reason, my shoe broke and they did all they could to help me out... even offering me tape to at least hold me until I get to my car. they stayed with me and made sure I was good even before helping other customers. and all I was there was for a free item! People don't tend to go out of their way for anybody... Especially these days... And ESPECIALLY in this present social climate. I truly appreciate their hospitality and personableness. It goes a long way! Keep doing what you're doing! read more

I love shopping at Sephora there is always someone available when I walk in to help with my questions. Sephora always have the latest fragrances and the best skin care products with hundreds of options to choose from. read more

SEPHORA - Perfume shopping - Cosmetics & Beauty Supply Near Me - Houston, Texas

Recently had a makeover done here for a photo shoot I was in. I was running late and called to give them a heads up and was told I couldn't be more than 10 minutes late or they'd cancel the appointment. I was already stressed beforehand so I rushed to get there and made it just in time. It's typically a 15 minute grace period but during the holidays it's only 10 minutes - just a fair warning. Once I sat down, Letty and her manager (I forgot her name but she is so amazing! She's helped me with other issues in the past as well and I appreciate all of her patience as professionalism) got right to work. Lefty listened to what look I was going for and went to grab the supplies while her manager prepped and primed my face. She took her time doing my makeup so that she could get it as perfect as possible (thankfully she's a perfectionist like myself) and made sure to get my opinion every step along the way. She did a fantastic job and even took me out of my comfort zone a bit! I wore fake lashes for the first time ever because she recommended that they'd look better for my photo shoot and she was definitely right. I also love the fact that not only was she patient with me, she was also understanding of my situation. I came in very flustered and stressed and wasn't the nicest when I first sat down but both Letty and her manager were able to get me calm and relaxed in a short amount of time. I really appreciated that. ***Came back to get a different foundation due to the one Letty had used making me look orange. Estella took the time to test multiple foundations and concealers on me so we could find a better match. She also gave me samples of everything that I tried that I liked so that I could try them out before purchasing again and wasting time returning if it didn't work out. Her manager, Stephanie, was very kind and listened to my issues and preferences before bringing me to Estella to help out. Thanks for your efforts! Much appreciated. read more

SEPHORA - Check out how amazing my makeup looks! - Cosmetics & Beauty Supply Near Me - Houston, Texas

The employee Austin was super rude. He asked with an attitude if I needed help and I said nicely nope second person asking already and he went on to give me a minute yapping again with an attitude why and that I would hear 5 more people asking if I need help again. Kind of like that's what it is deal with it kind of attitude. Really rude and how dare he be rude to a customer! Another girl in the front also asked first and gave me an evil stare . What is wrong with your employees?? Sephora needs to hire sincere employees not people with condescending attitude. Will not come here again. The employees are so aggressive here and look like they want to fight you or are looking for a fight. Terrible customer service skills. read more

I regret to purchase an expensive Hermes perfume from Sephora. it is stop to spray and can barely come out as drops. when I asked Sephora to solve my problem in anyway, they just said it's more than 60 days that you purchasend and we can not do anything. I have used just 1/3 of 90 ml bottle. The manager not only didn't help but also make me remorseful to purchase an expensive perfume from them. I never had issue with macys or Ulta beauty before. read more

Drove all the way to Houston from corpus to use a voucher. They wouldn't take it. Have a good day Sephora. Unfortunately I only had a copy of the photo. But I'm sure they could have helped if they chose to. Enjoy. read more

They have too many great famous products for our make over. They are welcome you at the front door. The staffs are so friendly and helpful. They help you from a to z until you find your needs. This store becomes one of our favorites make-up store from now on. Thanks read more

I've been here at least once a year for the past few years. They've always been informative and helpful each time. Well recently I've had a huge skin issue so I chose to use this Sephora and the knowledgeable staff there again. I've been in about 3 times in the last week and a half working with the staff trying to figure out where my skin care is going wrong and what foundation might offer me the best coverage. I attempted to go last Saturday and I ended up having a small panic attack due to being so overwhelmed with how packed it was. It was really hard to find help in the sections I needed. So by the time anyone was available to help me they were flustered because they were busy and I was so red they couldn't match me (not their fault by any means they can't help that they were busy) I walked out with a sample that I knew wouldn't match once I calmed down and I'm glad the woman that helped me pushed me to try the sample first. I went in again yesterday morning with my best friend and it was a much better and calmer environment. I was color matched in a few different brands, and Jasmine in the skincare section was AMAZING. She recommended an exfoliator and moisturizer that has helped my skin immensely! I'll be back to visit her for sure to purchase full sizes! A manager had come over and introduced herself, she was very kind and very informative as well. I will be back soon (during the week)! read more

I love this location!!!! All the cast members are super educated and gives you such great service. Sephora has the best shopping experience for all things hair, face, and body. Great brands at great prices. You really can't go wrong at this location, super talented artist and great vibe read more

SEPHORA - Yay!!! MAKE UP FOR EVER IN THE WINDOW!!! - Cosmetics & Beauty Supply Near Me - Houston, Texas

It's a typical Sephora store, wtih lots of great beauty products. On my most recent visit, I discovered that they had recently rearranged the store, so I had to search for my favorite brands. There were several friendly employees there to offer help, so getting what I needed wasn't a problem. They don't seem to has as many products as they do online, but there is still plenty, plenty, plenty. Some of the brands you will find are Yves St. Laurent, Bare Escentuals, Smashbox, Urban Decay, Benefit, Lancome, Laura Mercier, Tarino Tarintino, NARS, Korres, Clinique, Philosophy, the Sephora brand and others. Many of the products have samples you can try. If it's something I haven't used before, I also consult sephora.com and read the reviews before purchasing. Great store in a really good mall, I recommmend it. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Houston, Texas

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Lena (I hope I'm spelling it correctly) and Amanda were great help with helping me match/sample new foundations. They were both so sweet and informative! Thanks for the confidence booster, ladies! read more

Why do most of the employees seem stuck up and too high and mighty to help? Makeup is fun and can be a little intimidating but I love it along with skincare. The employees here (or any Sephora for that matter) see customers but many ignore you and don't offer to help. That's why sometimes I prefer to do my own online research and just come in to buy what I need to get . read more

The Sephora fragrance sampler sets (regular/ deluxe) for both men and women are really really cool! For $50 (regulars) or $75 (deluxe, more fanciful sets), you get 10-12 trial-size samples of fragrance, in addition to a free gift, such as atomizers/ roller ball applicators (for the ladies) or shave cream & deodorant (for men). What comes inside the gift box is a Certificate to be redeemed for a full-sized bottle of fragrance of your choice! Okay! What a Steal!! At this Sephora store inside the Memorial City Mall, the staff is helpful (but not pushy), nice, friendly, and always smiling, and makes one's shopping experience very pleasant! read more

Sephora was having their Chic week offering 15% off for Vib Insiders. I came to this location 2 look around and get a fragrance, as well as try out and eyeshadow palette for purchase. The staff here was so helpful, in fragrance Carol M was amazing and so on point with her recommendations. Everything that she recommended I loved. I walked out purchasing the Jo Malone honey and Mandarin fragrance. read more

I was used to someone coming up to offer help the moment I stepped in any Sephora. But not this place last night. Sales ladies too busy talking to each other and told me to wait when I eventually ventured to ask for help... read more

I've been coming here for years and so I've watched how Sephora has changed from then to now as well as my skills in beauty. Every time I visit this particular location, I learn something new about beauty from the folks working there. It could be about new foundations, eye shadow palettes, fragrances, and more recently skincare. I really like Sephora in general but this location has special place in my heart. The staff are always super helpful and nice and definitely informative. Most recently I had Perk facial with Rosie. She was so kind and really guided me on which products would allow my skin to get better. She educated me on the power of serums and called me out on not exfoliating enough. That has been my most favorite experience at Sephora and I know for sure I'll keep coming back. Also ask Rosie for tips on skincare; she's amazing! read more

SEPHORA - Facial Time! - Cosmetics & Beauty Supply Near Me - Houston, Texas

Love the selection at this store. Bobby helped me pick a couple of products today and for once I didn't have to go searching for help! I was looking for a concealer today so Bobby used a machine to check for the color match to my skin but then tried a couple of products to check it was correct. Nice job Bobby! As usual the checkout was super slow with just one cash till open and with a customer who wanted to discuss her products in depth. Eventually another cash till opened but only once the line waiting was full read more

Been to this Sephora many times, each time they have been helpful. I have been purchasing my makeup from here for quite some time now. Today, when I went to check out a tinted moisturizer, I was helped by one of the staff, and she was very nice. However, when she was trying the moisturizer on me, she used NAIL POLISH REMOVER to wipe off my makeup. I don't think she realized it till after we both smelled the heavy chemical scent. She had already smeared it all over my cheek and started putting the moisturizer on when I realized that it wasn't make up remover that she had wiped on my face. No apologies from her and my face stung for quite some time afterwards. I understand it was probably just an honest mistake, but PLEASE check what you are wiping on customers faces next time. I'm not putting her name down, but I hope this doesn't happen to someone else next time. read more

me and my friend had came in with every intention of buying products one of their employees was following us I had told my friend and she said she noticed it too I understand the employees can come and ask if we need help but he was not doing that. He was literally following us and always kept a 3 foot distance KEEP IN MIND THE MALL WAS PACKED IT WAS A SATURDAY we moved around and tried to avoid him but somehow he would always be there so I finally asked him sir is there a reason you're following me and he stuttered stating that it was just a coincidence I told him I didn't think so cause he's been following us all around the store he kept saying it was a coincidence me and my friend were both very upset and decided to just leave they really do need better customer service and learn how to be more respectful read more

I have never been treated so horribly in a store in my life. I also have never had an employee alert and confirm my horrible treatment. My friend and I were continuously harassed from the moment we entered the store to the moment we left. One lady was very friendly and helpful, the rest were completely disrespectful. If they weren't standing over me, they were staring. If I caught them staring they would roll their eyes or turn around. One young lady had the nerve to rub shoulders with me twice. Only saying excuse me when I asked if there was a problem. When multiple employees ask you the same question over and over and immediately start speaking in their mic, you know something is up (familiar with retail policies). Went over to perfume and this employee comes over and says "I'm sick of this. Let me get y'all a basket so they can stop harassing yall." WTH?! She came back over with a basket and apologized. I confirmed that I had heard her correctly. Also confirmed that I wasn't delusional about how I was treated. I didn't know carrying a lip liner and a sample foundation required a basket. As a Rouge member, I doubt I need to steal one three dollar eye liner. Instead of gossiping and treating two customers like thieves, offer a basket if it's that serious. I love Sephora, I love the products they offer but I will never return to this location. I know I am just one person but seriously considering never buying a product from Sephora again. read more

I usually don't like to take surveys and leave reviews when I shop because I am so busy or distracted. However, this time I actually wanted to take the time to thank and recognize a sales associate named Johnson. He has such great taste in perfumes and products. I've been wearing Versace yellow diamond for over 10 years and he helped me found a better scent that I fell in love with, it is called flora emerald gardenia by Gucci. It was also easy to spark a conversation with him and see how he interacts with other customers. Even when the holiday grinch shoppers come, he is always happy to assist them and find them what they need. I really hope Sephora sees my review and gives him the recognition he deserves. read more

This is a standard Sephora store, which I do shop at for some products. But I've just got to say that "I've experienced better" in locally owned businesses--the problem is that those businesses are not here in Houston. Ugh. They have a number of lines that I really like, Laura Mercier, Phyto hair products, and Sephora branded nail polish made by OPI. GoSmile teeth whitening, which is the best non-commercial system I've found. But ultimately I think Sephora fails to wow me because it is indeed a chain and the orders come down from corporate. Take Phyto for example. Phytodefrissant, Phytolisse, and Phytocurl are a triumverate that make a curlygirl's hair work for her. I have to mail order Phytocurl because it's only available at locally owned spas in New Orleans. And Sephora recently decided not to stock the full-sized Phytodefrissant because, as the staffer told me "We are cutting back on our SKU's" SKUze me? People, we live in the Gulf Coast. Houston, TX. Broiling summers and mild winters, all-humidity, all-the-time. There are different needs than for folks in Phoenix. Get with the program. Tell corporate to get bent and stock up on anti-frizz stuff. Serviceable place, smiling folks, but really...Meh. read more

I would give 0 star to this location if I could. There was one lady who was very nice and friendly but the rest of them... when I asked a question they answered like it hurts to open their mouth. The first one directed me to someone else with pointing into a random direction. I could write a lot of things about this store but it doesn't even worth the effort. They should hire an entirely new stuff. Worst shopping experience. Period. read more

I was in there this last Saturday and I looked for someone that could assist me in matching me with a good foundation. I'm a mom that has little time for make up in the mornings. I have to get it done and go. One of the associates put me with a young teenage boy that was inexperienced. He tried to match my coloring and said of one foundation;" this one will just take a minute to oxidize and it will change color a bit. NO! I'm looking for something that works not decides what it wants to do a few minutes later. Know your product and which one works for age and skin type. Sales associate need to be paired with someone that knows the business and product. I understand if you need experience we have all been there. But to flat out not know your product is not an excuse when you work in a make -up store surrounded by product. This was one of my first experiences with Sephora and I think my last. read more

Horrible customer service at this location! I was told by 3 different reps that they didn't work in the makeup area that I was wanting to be color matched. One person said she'd find someone and the one came over also didn't work in that section. I waited for over 20 minutes and decided to check out without the makeup that I went there for. When the cashier asked if I found everything ok I explained what happened and he didn't know what to say stumbling over his words. I will not return to this location. read more

I really like that I can make an appointment to get my makeup done online. Unlike Ulta & MAC. I also like that they use a "device" to see what best fits your skin. Emerald asked me what occasion was I getting my makeup done for. I showed her a pic of my dress & we came up w/a look. She was very knowledgeable about the products she used. I also like that I received an email w/the list of products that were used. Instead of paying a set price for the makeover, you just have to spend $50. Which I think is awesome, cuz at least I can take products home. (I bought lashes & lipstick that were used for my makeover) I will definitely come back to get my makeup done again. read more

I came into this store today looking for a specific kit and before I could even ask a Sales Associate for help I had not one but two come up to me asking first! One was a gentleman and another a lady and both of them knew exactly where the kit was and even gave me recommendations on some other products I should try. They were extremely helpful and friendly. So...why docked the two stars? The cashier was not as friendly to me as she was to the customer before me. Perhaps it was because the customer was older and I look like I'm in high school? Not sure. But the cashier offered that customer samples while completely ignoring me and didn't even bother to ask how my experience was. The cashier completely ruined the experience for me but if you're going to be fair, treat all customers with the same attitude because trust me, they notice. read more

Sephora pretty much has all of your makeup/beauty needs covered especially if you don't stick to one brand for all your needs (and I don't). So instead of going to MAC for eye shadow and then Bare Escentuals for my foundation and Macy's for perfume, I can just go here. Of course, I know Macy's and other dept stores have all of this as well, but that can still be a hassle as you have to get a person from that specific brand to help you. Here one person can help you with everything. The only disappointment was their perfume selection this time. If you want something obscure or expensive, then to go to Nordstrom in the Galleria or order online. read more

There's nothing more frustrating than going to a store, knowing exactly what you want to buy or inquire about, and then have some annoying sales girl trying to sell you something else (always more expensive, of course). This almost always happens when I visit this Sephora location. And as Kristina O says in her review, their aisles are super narrow. I was one of the idiots who waited in line last Thanksgiving evening to score the $10 doorbusters and all those women jam-packed into that tiny store definitely had to be a fire hazard. And of course there is always that lady with the double-oversized stroller. Come on! So, if you know exactly what you want, this is probably an ok place to go. However, if you have questions or think you're there to browse, you might change your mind after getting in the store. read more

I frequent Sephora for particular hair products. For a while, I was going to Ulta because they are less expensive, and I find the staff at the First Colony Mall to be gratingly condescending. Ullta does not carry the special hair powder I prefer though, so I decided to check out the Sephora at Memorial City Mall. The good news is that that location has expanded, and it carries just about every beauty product you can think of. They also have large mirrors where you can experiment with the products. I walked out of there with more than I had initially intended to buy. I bought eye-liner, perfume, face mask, and dry hair conditioner. I am happy with my purchases. They even gave me a sample of lipsticks as a birthday gift. The only downside is that the expansion means so many people are patronizing the shop that the staff really can't get to people to answer questions, etc. Still, the person who rang me up was efficient and affable--demonstrating far better people skills than what I experience at First Colony Mall. read more

Best Make up Store ever , however there are a lot of men that work there , not to happy about that lol

I usually don't review chains because you pretty much know what to expect. If you don't know what Sephora is, check out their website and read reviews on the products you're interested in. I do, however, want to write a review on the customer service i got last night. In short it was fantastic. I was searching for a BB cream to try last night, before i bought it. I was trying to decide between two shades and wanted to ask for a sales associate's opinion before buying. I had to wait for the sales associate to finish with another customer before I could ask questions. Ususally theyre a dime a dozen when I'm just browsing. I was disappointed no one else came up to me. However, I did get to watch this particular sales associate work. The lady couldnt decide between 2 spot tratments, so the sales associate gave her a generous sample of each to try at home! The lady walked out with nothing, but you can bet she'll be back! When it was my turn, she told me about each brand and how they make each product. I found her very knowledgable and helpful. I ended up getting another BB cream in the same price range, but worked better with my skin. Too bad I can't remember her name. She was a petite asian girl with a fluffy bun. Find her if you need help! read more