Two Stars because I love Sephora, but this store sure needs to update their hours. We came all the way from Oakland because they told us they had a hard to find item. We get here and the store is all the way closed.. Lights on .. We're getting excited as we walk up.. it's surprisingly empty... But we didn't really note that initially. Door is locked! Store is deserted! and there were three other people that approached the door at the same time we did. You're losing money Sephora. See photo for REAL STORE HOURS read more

SEPHORA - Sephora Fremont Street hours. - Cosmetics & Beauty Supply Near Me - Fremont, California

The costumer service at this store is the worst I've ever experienced. Upon walking through the doors, the employees just stared at us and no one said "welcome" or "hello". And I noticed they gave the same stare to other costumers coming in. Honestly is it with Sephora workers looking at their costumers like a piece of meat? When I asked a question in the skincare section the girl said "what did you say? I didn't hear you..." she was so unenthusiastic and didn't give me any help I just said "forget it" and walked away. My sister saw she rolled her eyes when I turned around. She didn't have a name tag on.. so unfortunately I can't narrow down which girl it was. Ladies, you should NOT be working in beauty/retail if you're gonna look like you hate your job with a full face of make up AND not assist your costumers. GIRL, BYE! BUT the girl at the cash register that helped us was absolutely the complete opposite! She was super sweet and even with a long line behind me she was able to help fix my Beauty Insider account and she gave me a birthday gift from September! Her name was Hannah or Hennah? She and the cleanliness of the store gets 2 stars. I'd rather go to Valley Fair mall or the city or Ulta for better quality costumer service! read more

1 star only because I can't put 0. All employees seem like they hate their life and are walking around with a stick up their a**. I came in this Sephora with my sister to buy a concealer. As soon as I walk in, the security follows us? And there are about 10 other people in the store. Like?? I don't know if it is because we look young but we are grown in our twenties, and besides that it should NOT matter. The employees had their little ear piece in, watching us, asking multiple times if we needed help even after saying no. The lady who kept asking me if I needed help was very fake and weird.. like I make more than enough money why would I steal you weirdos? Do you guys get a raise when you catch someone stealing or what? They need to check themselves. I felt very uncomfortable with all this attention on me, I could not shop in peace and I already have bad anxiety as it is. I was actually shaking, so I just had to leave and go to Ulta. GO TO ULTA IF YOU CAN! the sweet man at ulta greeted and helped me with everything I needed. I felt very comfortable. SEPHORA COULD NEVER! read more

Customer service is alright. The cashier wasn't really interested in looking up my account and telling me my accumulated points. Neither was she willing to do two separate transactions like I wanted. It seemed like too much work for her so she forced me into doing one transaction. read more

I wasn't going to write this review but I feel like people need to be aware when shopping here. I was shopping with my sister and then we noticed that one of the workers kept following and looking at us like we were trying to steal or something and didn't even bother asking us if we needed help. Then my sister and I decided to split it up try and break the notion that she kept eyeing us, but no, she definitely still kept staring. I felt super uncomfortable so I decided to go up to her and ask a question so I could see her name tag. I believe her name was Roxy. She was sooo rude!!! Like yes, I know it's covid and we can't try on makeup, but she was literally like "make sure you don't touch anything or try anything right now because we don't allow testers." (Which I was already informed at by the door.) The worst part is coming. She thought we left so I heard her talking to another coworker about my sister and the way she looks and how makeup "can't cover her face with all those blemishes" and that we weren't going to "buy anything anyways." My sister is only 16!! Imagine if she heard what that lady said. I really wanted my fenty foundation shade 300 but I just couldn't support that. I will be going elsewhere and contacting corporate about this!! read more

5 stars for FENTY! Awesome new location, super high ceilngs and so much PRODUCT! you could spend hours in here! :) def worth checking out if you are in the 'hood! xOxO - VIB ROUGE FANATIC! read more

SEPHORA - excited to see a line on grand opening day! - Cosmetics & Beauty Supply Near Me - Fremont, California

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Your just trying to do some shopping and next thing you know there's an employee breathing down your neck. I understand customer service but they over do it in here or maybe they just think everyone is trying to steal. I will continue to shop online instead. read more

My family love Sephora, but we were in Fremont this afternoon and my mom went to the mirror area she didn't realize it was "save for a make up by apt only" I over heard a lady how she told my mom. Maybe you guys put some big signs on both sides. There's only 1 sign on the front. Maybe train your staff to respect elderly/customers to say it in a nice way! We were very upset. read more

Went in to look for foundation and concealer. Was looking to try Fenti. Was helped by Giselle (hope I spelled it correctly). She did an absolutely amazing job helping me. She matched the makeup to my skin tone perfectly. She was patient and very helpful. Her customer service made the experience easy. read more

I came here a few months ago to return something and to purchase a highligher. As soon as I walked in, a Sephora employee made eye contact with me but I did not ask her for help. Instead, I walked around for a bit to locate the item I was looking for. A few minutes later the employee walked over to me and asked if I needed help with anything. I told her what I was looking for and she immediately walked me over to the correct section. After going through the drawers, it looks like they didn't have what I wanted. The employee offered to help me place an order online and the shipping fee would be waived. I immediately agreed to place the order as soon as I heard that the shipping would be free. Less than a week later, my highlighter arrived. A+ for customer service. read more

I recently was troubled with my dark circle and needed some concealer. Since I don't usually wear make-up, I don't know which color to use. I did my homework and pick a brand with three possible colors, and went to the store to try it on. I asked for help and a lady came over, but instead of heaping, she is holding up the colors I need and only allowed me to try on two colors that she think is a good match for my color tone. She said they have too many customers in the store and she needs to attend to everyone, so she has "no resources nor time" to let me try all the colors I need. I really wish I did not ask for her help, and just try the colors on my own. All she does is guarded the products and limit my access to them. I ended up taking home some products that are totally not matching my skin tone and skin type. Also, the entire time she acts like she is annoyed. Need to take another trip to the store to return it. sign....Big disappointment!! read more

This Sephora is not great. Firstly it's not clean - the samples look like a wolverine tried them. They rarely have items in stock including Sephora brand items. And their customer service leaves much to be desired. I went in to buy a foundation - I knew what I needed. Well this makeup brand they don't have out, they keep it all in the back. So I asked a Sephora employee, who asked me if I need help, to get me the item from the back. She leaves, I assume to get the item. Minutes go by and another employee comes and asks if he can help me. I tell him I'm being helped by someone else but thank you. Again several minutes go by and the guy comes back and asks what I needed since he doesn't see anyone in the back getting items. I tell him and he gets me the item within a minute. Then I see the first employee off with someone else. Like hello? You said you were getting me something from the back and just left me there for almost 10 minutes. Never even said anything to me like I'm so sorry I got caught up with someone else or anything. Just shop online - it's a better experience and online they actually have what you need vs wasting your time in this filthy store with their subpar employees. read more

No customer service at this location. They don't have enough staff. You have to help yourself or wait forever for someone to help you.

Very very rude! Not welcoming, will not come to this Sephora ever again. Was very rude to my little sister, saying " do you need help or are you just playing around?" This grown women could have lived her day without being rude to people but she chose to be rude. read more

One of the best Sephora! The manager of this store really impressed me. She took her time to interact with me and other customers.

Super disappointed with this location, I'm used to Sephora employees being so welcoming and willing to help. Not here! It's never easy being in a Sephora with a 3 year old little girl who loves make up, so I try to make my trips as fast as possible. I couldn't find someone for the life of me to help me get the concealer tester for the concealer I thought was my color (since it wasn't where it should have been). As I was looking for someone to ask I noticed an employee in a red shirt was getting samples of face products for herself and didn't turn when I said excuse me... I finally just gave up and bought the concealer in hopes it would match me okay (it did thank God). I went to the perfume section and the girl who worked that area was super nice (as to why I gave 2 stars). She gave me space to look at try all perfumes I was interested in and didn't once hover (employees tend to do that to people who have no makeup on). The most dissatisfying part of my visit was when it was time to purchase my items, I wasn't offered once to receive anything for my points, the only question I was asked is if I wanted a bag. It wasn't till I got home that I noticed I was charged twice for the same item, I called the store immediately and asked how do I go about getting a refund, they told me to come in and it would be processed. I came in 3 days later (as I'm a mom and super busy), the girl at the register seemed like she was profiling me because she said "how could you be charged twice, are you sure you didn't buy two? why didn't you say something when it happened" FIRST OF ALL, all you have to do is look at the receipt and see that the item that is on there twice has the SAME item number so clearly it was scanned twice. SECOND OF ALL, I didn't care how much I was spending so I didn't think to say why is it that much? When I had purchased about 5 things anyway. And again, I came in with a 3 year old so paying attention to how much everything costed was the least of my issues. I felt so disrespected when I came for my refund... I'll probably just take the drive to San Jose or Pleasanton for Sephora until these people here get it together. read more

Not my fave Sephora. This place has the music way too loud! Me and my Sister came in here and they had the music blasting, I mean ridiculous loud. It felt like I was standing in front of a speaker at a Rave. The girls that work here seem to have better things to do, like chat with each other. I did have 1 girl come up to me and ask me if I needed help but I did see a lot of them just hanging out. The store seems to be out of a lot of things at times, just have empty slots. The place looked a little messy but I guess its expected after a day of being open. I will come back because its convenient but only if I know they have what I need. If not, I'll just order online, since I'm a Rouge, I get free 2 day shipping. read more

After going to JCPennys at the New Park Mall, to buy my makeup at Sephora, I was told the Sephora counter is no longer at that JCP. I was uggggged out. But they said a new Sephora store opened up at AutoMall. She said it just opened last Friday. I like this store. I only had one item to buy, so as soon as we entered the front doors, we were greater very cheery like by a store associate. The place was crazy busy. The make up artist stations are in the front and each chair filled. It was busy that lots of ppl were just standing along the front waiting for their party to leave. I asked where the KVD line was and she said its on the left as soon as you walked in. Boom, I grabbed my color and made my way to register. You walk towards back and make a single file line on the left side of store. As you are moving along, you'll see all the little products that are their to, of course, entice you to buy. Similar to the candy bars as your checking out at a grocery or drugstore store. Cashier/sales associate was very cheery as well. She recited my VIP points and offered if I wanted to redeem, but I held off for now. I love the location cause you can park in the big parking lot and walk right in. No mall parking or in store department store. It's next to Old Navy (they share a wall). This made me happy today :) read more

This Sephora is down the street from my house. Pls keep my bank account in your prayers. This location is clean, and the employees are super helpful. I'm big on samples and I've never had an issue/ any attitude here. I walked in one day looking for lipstick. Completely new to the lip-game I needed help, I asked an employee to help me find a color that was "my lips but better" and she matched me with the perfect shade FIRST TRY. (I had gone in twice prior and filled my arm up w swatches & was helpless on my own) She explained undertones & my natural lips, along with the different types of lipstick. So helpful, so educated. An employee I had a great experience with: SAMIRA. She was AMAZING! She spent time with me, I didn't feel like she was in a rush to move on or away. I arrived in search of a new scent and she happily sent me on my way with 3. Also sampled some setting powder, even though it was difficult to put into the little jar. Much appreciation lady, thank you! read more

Jackie and Suzanne are such sweet hearts they helped me out so much when I went in. They color matched me with a few foundations. Helped me look for the products I was in search of. They also gave their opinions on some products I was having concerns about. They are i believe the best employees in the store. *On the other hand there was also a lady with short red hair and she had some bad attitude when I would ask for help she said she couldn't help me or that I would have look for someone else, I didn't get her name. She really needs to work on having better service *This happened on September 5 2018 around 1ish read more

Just ok. Saw some hair care products on Sephora.com that I wanted to get. Circled round and round haircare area. Had to ask someone. They didn't have any of the products and said to try online...Ended up remembering I needed new makeup remover and concealer. Didn't get any help on that. They had been open for about an hour and a half but the skincare with Clinique area was messy. Overall I will probably fight crowds & continue shopping at the SJ locations. More stock and at least am offered help sometimes (50/50) at those spots. The gal at the counter was nice though and grabbed me one extra item. read more

After stores open today was my first visit to Sephora and again the same associate Shagufta helped me with all my products. I must say the store was very clean and of all the social distancing rules were enforced ,In the beginning I was little nervous but Shagufta and Cherie made my experience very comfortable and less stressful. Definitely a safe place to shop..... read more

Never has anything in stock. Staff unhelpful. Better to order online or drive to San Jose even with rising gas prices

Finally, a sephora in Fremont! Came during weekday and was not busy, friendly staff as well. It's not as big as the one at Valley Fair, but it does have the main stuff or most of it. Parking is enough since it's in the same lot as Old Navy. read more

Honestly I love sephora, but when I went there to shop at this location - I wasnt really sure if they were interested in customers buying anything. There was absolutely no way to test anything (because the stations were reserved for services).. and they have mirrors here and there but i there are no flat surfaces where I can put down any makeup testers etc, i was just juggling everything trying to prevent it from falling to the floor etc (you get the picture). It was just a frustrating experience. Either they should allow people to sit at the stations, or otherwise provide some other small tables around etc to test. read more

DON'T SHOP HERE UNLESS U WANNA BE ACCUSED OF STEALING LOL I came in here on a Sunday at around 3 PM with my sister. I had no intention of buying anything at all. I just want to say that I have shopped at this location a lot and have spent a lot of my money here. As my sister was checking out and I was standing beside her the cashier, Mari, looked at me as if I was buying something. After my sister and I told her I wasn't buying anything she straight up said "I saw you put something in your bag. I was right behind you". And I was honestly shocked and insulted as there was a whole line behind me. I put my bag on the counter and told her to PLEASE look in my bag because I would never steal PERIOD let alone steal from a store I regularly shop and spend so much money at. After refusing to look in my bag because in her words "that's not my job", my sister furiously dumped my entire bag out onto the counter and asked what it was that I stole. EVEN after this, Mari still insisted that she had me on camera grabbing something and putting it in my bag. I asked her to please show me the video. We waited for her, she came back with a video of me putting MY OWN property in my bag that I walked into the store HOLDING. Apologies were too late. I understand that she has a job to do but if she did her job right she would've watched all camera angles and could've seen me walk in with my own property in my hand because the footage she showed me was literally less than a minute of me walking into the store. Don't ever accuse someone of stealing unless you see someone physically grab something off of your sad empty displays and put it in their bag. Needless to say, I'm never shopping at this location again. It's not worth being accused and embarrassed. read more

Update: This Sephora is okay. Some of the girls here are very sweet and genuinely helpful, a huge shoutout to them. Where some of them are not. I did have an issue with one of them, when I came in about 20 minutes before closing. She basically wanted me out of the store ASAP, which I get it. You guys want to close and just go home. I understand, but I didn't like her tone and the way she just hovered, waiting for me to leave. She really made me feel bad. I did say I wasn't going to come back here again, but I came with one of my friends and I had a good experience with a different associate. Not all of the associates are like that. I've had a 50/100 experience. I really do want to say thanks to Husna and Sossan. You guys are actually professional and have provided excellent customer service. I'm updating this review, with some time to think and reflect, as well as out of respect for an old friend that works here. read more

I came here few weeks ago with my BF and I just love seeing Sephora in the Fremont Area! MY GOSH! We don't have to drive all the way to Valley Fair anymore, lol. I am content that there are Ulta's & a Sephora that is driving distance from where I am. The time that I went was probably an hour before they were closing. Best time for me because there were not a lot of people inside, haha. I like to enjoy looking at make up when there isn't much people. I love SEPHORA, and I'm just happy there is finally an individual location here. It's at a great location cause there's several restaurants & shopping stores too. I'll definitely be coming by to look at all the beautiful goodies. It's just a little small inside, so I would need to plan accordingly what time is best to go again, lol! read more

This is the best sephora in the bay area by far! Always friendly and helpful staff! They always have everything i came in for (and more)

Ok first off, this location is absolutely terrible. They are rude, the employees are just standing around talking. Today I tried to return an item before 60 days, and was told by the person who sold me the products that I had up to 60 days to return it if I didn't like the product. Well the product didn't work for me, it's before 60 days, and I was told I can ONLY get store credit because from what the manager said is on Dec 17th 2019 Sephora changed their return policy to 30 days for refund with your original payment method and days 31-60 you get store credit. The manager then said they sent emails out stating this change. I purchased my product before this went into effect and I read all of my emaill and I looked back to see if Sephora sent any emails informing me of this change and they did NOT! The manager was extremely rude, refused to honor the 60 day original payment method return despite the employee telling me that I had 60 days to return the product for a full refund. Never did that employee tell me about this new return policy! I urge everyone to please stop shopping at Sephora! There are other retaiLers that offer much better return policies and won't scam you! I have already managed to get several people who spend a lot at Sephora every year to shop elsewhere! There is no need to waste you time and and money at a place that scams you. The manager later informed me that everyday many many people come in and are very surprised by this new policy. Sad to say, but Sephora is going to lose a lot of business with this scam they have pulled. Unfortunately the manager would Not give me a reFund of my original payment. Awful awful awfUl store and awful company! Will never Shop here ans will be posting all over social media to inform my many followers of this scam. read more

I always try my best to avoid this location. I live in Fremont, and I typically drive all the way to valley fair because I prefer the customer service there then this location. I walked in looking for a Marc Jacobs brush and two employees later, a girl located it for me, the same girl was so rude since I walked in right away, Looking my sister and I up and down like we had absolutely no business being in there. When she finally found the brush for me, (mind you I had been researching this brush all day) she felt the need to emphasize that it was 78 dollars , as if she felt I looked like I couldn't afford it then rolled her eyes when I tell her I knew the price , & that I had done my research all day.. Today I was absolutely desperate and excited about purchasing this brush, so I came to my nearest location , hoping this time I would get good customer service. As always , I was extremely disappointed with the customer service, I always feel judged and uncomfortable here. I rather drive the extra 25/30 minutes and deal with the harsh parking situation at valley fair for better attitudes! After all, I'm spending my hard earned money!! read more

As soon as I entered the store, a guy asked me if I was looking for a certain product. I told him the product I was looking for, he told me the location of the product in the store. I heard him talking to someone on the walk-in-talkie that I needed help. Some lady came up and starting quizzing me on my hair type and didn't leave me alone to check out any products. She was with me the entire time and made me feel very uncomfortable. It almost seemed like they were suspicious about something. I had heard about such stories and read something similar online but, never did I think something like this would happen with me. I think the store employees treat people of color differently than the rest. This is very disappointing. I hope someone does something about it. Also, this lady discouraged me from returning an item that didn't work for me. read more

I was nervous about asking for help because I recently had a bad experience at Ulta. Jackie (?) helped me pick out a foundation shade and she was so patient with me it was a great experience. Will be coming back! :) read more

Horrible experience. All the staff was so nice, but I went to see a particular section of the store, and the employee with the Hijab would not leave me alone. I told her I did not need help TWO times, after which she kept hovering behind me. After a minute, she asked me what products I used. I said I would not like help, I am just browsing. Still kept bothering me. Avoid the weird employee with the head covering. I try to think if she thought I was a shoplifter or something. But I was wearing True Religion and Armani so I don't know why she was profiling me as a hobo. read more

I can honestly say that this was one of the most disappointing Sephora stores I have been to...customer service one star!!!!

This location opened up in September 2017 and boy was I happy to know that! This place carries mostly all brands (no Estée Lauder) and has sufficient employees that will help you out with advice and give you samples, unlike all other places which are packed and I've never received any help. I would recommend weekdays as they are not busy and crowded. I'm someone who never really had a skin care routine and was desperately looking for stuff to try out but didn't know where to start. Lauren helped me out patiently to the best of her abilities for my sensitive skin. Ashley was so nice as well and helped me find good makeup products as it's always a newbie hassle to find the right tones for me. Jordan however helped me but didn't seem happy about it and made me feel like I was some random person coming to get as many samples as I can. I don't think I have to show you my credit cards to prove I'm someone who actually has the capability to splurge. And I don't wanna waste my time coming each week to get a few samples in each category and maybe that's why I seemed like I was asking for too much. read more

I thought it would be a good idea to stop by here before visiting my mumzy... I wish I read the reviews here before I went!

Worst Sephora I've ever been to. Look left and right for 5-10 minutes and you won't see anyone in sight to help you. Stand first in line at the register and be ready to wait for a while. Try calling their store? Hope you have over 20 mins to stay on hold...if they even bother picking up. Terrible customer service. It's a ghost town in there. The employee didn't even apply the VIB discount to my purchase when she should have. Messy messy messy. Don't bother coming here if you don't have an hour to spend to buy 1 lipstick. read more

Really well organized and clean store! Employees are helpful and friendly. What more could you ask for? Taking one star off because this location does not currently have a Kevyn Aucoin section, and there may be an issue with their card readers at the cashier. One other review mentions her credit card being declined for no reason because she used it earlier, and when she called to find out what was wrong, there was no record of a transaction even being attemped. My friend had the same issue where her card was declined, and when we looked at her account in the car, there should have been no problem at all. So be wary if you want to use a card, either have cash on hand just in case or bring multiple cards! read more

I waited in line forever while I watched staff chat amongst one another, you finally get inside the store then everyone's to busy to assist you. After you track an employee down at this location they give you a 5-10 minute wait after already waiting at the door for 10 minutes!!!! You finally get some assistance and nobody has any knowledge on the items I need! This is one of many reasons I prefer to shop online this location is a complete inconvenience! Once you locate items that you need you wait another 5 minutes in line because they only have one cashier! You would think with all the time the employees have to chat amongst each other that they would help quickly assist their clients! This is my second and last time I will shop at this location!!!! I asked the employee of the name of who helped me, foxy who turns out to be the manager at this place!!!!!Agufta was just darling but the samples she gave me weren't enough for the low quality customer service by foxy!!! If you're looking for an enjoyable shopping experience you won't find it here!!!! Agufta was the only employee here with any customer service training and she's the cashier?! read more