Pretty average Sephora with a decent selection of products and good inventory. I was greeted immediately when I came in but it felt a little awkward because 4 other employees then made their way to offer assistance. It felt like you were pressured to buy something in a way. Otherwise I had a good experience, simply came to pick up my birthday rewards. read more

This location does have a great selection and variety of products for all types of beauty, but the footprint is is a bit tight and it feels like you're bumping into people constantly. The employees are helpful and friendly and ready to help! read more

Terrible customer service--will not return to this Sephora location. I came in to exchange a birthday gift I received (an unopened eyebrow pencil in the wrong shade) but was met with unprofessional and dismissive behavior. After waiting in line for 10 minutes, an associate asked if I was paying by card and offered to assist me. I explained I needed to exchange an unopened birthday gift but didn't have a gift receipt. She asked for my email/Insider details, which I provided, and then requested the gift giver's email or phone number to link their account. I didn't know this information. She called for support, and another coworker arrived, asking the same questions before bluntly telling me, "Without their information or receipt, they can't exchange it." While I understand the policy, the manner in which it was handled felt dismissive and lacking in basic customer care. At other Sephora locations, I've had similar situations handled professionally and respectfully, with successful resolutions. This was the first time I felt so undervalued as a customer. Disappointing experience. read more

First off I like their Christmas sampler, that allows you to try a variety of colognes, and is a voucher for usually a 1.6 oz or so product. That's a brilliant idea. Also I really like and value the staff here. This location has really has exceptional employees. They are knowledgeable, helpful, and kind. If you're new or experienced with fragrances, this is a good place to roll to. What bothers me is an opinion. Cramped quarters and often they're out of stock. I'm sure that this being in a mall, must be challenging for ordering. More of my issue is the claustrophobia, and that's on my end mostly. I prefer more "open" stores designs if that makes sense. If you're in the mall, go here for colognes gents. Am glad they stock a fair amount of designers, but they could get niche for some positive change. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Fairfax, Virginia

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Booked a appointment for my mom to have her make up done. Not only was the staff ready, they delivered beautiful work with a great consultation before beginning. Mom was very happy as was I. Thank you so much!! read more

Visited there in the morning. Super nice staff. I don't really know much about makeup. I'm only a beginner at skincare. I wanted to find out warm/cool for my skin tone so I can go on for my further purchase of makeup products. One staff (forgot to ask her name) was very informative and explained things with ease so that a person like me can understand easily. She also introduced me with beauty classes that I can be familiar with products and able to practice with it. I'm going back hopefully sooner for my tinted moisturizer and tinted lip bomb! read more

SEPHORA - Sample tinted moisturizer - Cosmetics & Beauty Supply Near Me - Fairfax, Virginia

When I was in college in Fairfax, my sort-of girlfriend worked in this store, and it showed. She was a make up expert. I also semi-dated a girl who worked at a Mac Make Up store too. I'm not sure if I'm just attracted to girls that work in make up stores, or if all Fairfax girls have a job at a make up store. In any case, while the products they sell are good, the prices are insane. Especially at these mall locations, where it seems they charge exorbitant amounts for absolutely everything. Service is fairly nice though. read more

SEPHORA - Fly away on my Sephor... - Cosmetics & Beauty Supply Near Me - Fairfax, Virginia

the new store manager there sucks! I don't ever write reviews but this was literally was the worst experience. she was not helpful had a frown on her face the whole time. The young male employee was very helpful though, this place needs to start hiring better people. read more

I am planning on going to Sephora hopefully today. I have never been to one before. I want to learn how to apply makeup now that I am older. read more

Stopped in at Sephora to procure a Christmas present for my niece - she wanted "Black Opium" perfume. The place was super packed with Christmas shoppers - but the checkout line was well staffed and moved at a brisk clip. There was approximately 20 customers in front of me in line - so I was through the line in very little time! #Sephora read more

Yesterday my daughter went to the Sephora at Fair Oaks mall to buy something, but the lady at the entrance didn't let her in to the store because of the crowd I think some of their employees are rude and doesn't treat their customer well. They should improve their customer service. read more

They offer such a wide array of make-up. Skip out on the drugstore/cvs type of place, and head over to sephora. You can sample just about everything to make sure its a good match for your skin tone. The makeup artists are helpful, but sometimes I am not convinced they really know what they're talking about. Prices are reasonable. Tons of fragrances to chose from as well. Make sure you go in there knowing exactly what you want. There's tons of distractions...meaning you will end up buying way more than what you had intended to if not mindful!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Fairfax, Virginia

This was while back but this bugs me. I went into in the morning/ little past afternoon maybe and and there wasn't a whole of of customers. I was just looking around and one girl asked me to put my full and and information in this little device. She said everyone had to and I had to. I didn't see anyone putting any information in but me and she said I had to. It's made me pretty upset and mad at the same time. This is so rude and unprofessional. If you're going to take people information and they had to if they wanted to shop do it to everyone. Don't pick and choose who you want in the store and make them put their information when others aren't. read more

I'd much rather spot a third-party makeup artist here than at MAC. Awkward Asian acknowledgement nod to the guy in the beanie. Julie was pleasant in greeting me, and later assisting when asked. She generally knew where the line was between convincing me when I was debating with my budget, versus when I was stubbornly but politely leaning away from her recommendations. Their headset communication system comes across as slightly pretentious, but I can see how it ensures that a staff member is always greeting, or in general zones of the store for questions. Points for hygiene precautions when testing out colors on me. A little cramped, and seemingly small selection of each brand. Small selection of Shiseido (skin care) products, but bless them for carrying Clinique chubby sticks. I'll be back some other time to pick up some NARS bronzer since I blew a chunk of my luxury budget on Too-Faced eye shadows. read more

One of my favorite things to do is to write a Yelp review when an employee was really going above and beyond. I'm going to get to do that today . I work with kids with Autisim- I took a little girl to the mall Sunday (as a treat), went into Sephora and was very lucky to meet manager Kim. She was absolutely amazing in her patience explaining things to my young friend. She was friendly and I could not possibly be more impressed with her patience. I wish I could give Kim 10 stars! Kim let her borrow her personal brushes, have her some Sephora "swag", made it a really amazing experience. With Autisim, every amazing experience counts. I have always loved Sephora but you've now won my business for life. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Fairfax, Virginia

I would just like to point out that this is a reoccurring thing when I enter this store. Not one associate said hello or may I help you the ENTIRE time I was browsing. I purposely stood for awhile and watched them speak to everyone else who walked in and one young lady literally looked me in the eye and didn't even part her lips to ask if I needed any assistance. It makes me really not even want to enter this store because this was not the first, or second time. *posted 8 months ago* i was not asked if I needed help or assistance not once the entire 20 minutes I was in there. Customer service gets a thumbs down in my book read more

Came here with an appointment to have my makeup done for my baby shower this past weekend and I requested Moon and she did an AMAZING job. She found the perfect color foundation, she made my eye color pop (as requested) and she was able to take all of mine and my mom's requests into consideration which couldn't have been an easy task! I also LOVED that she used high quality pregnancy safe makeup for me without me even asking! I cannot wait to come back to her for my next event! Price to have your makeup done is "free" as long as you buy $50 of products (which is pretty easy to do!). read more

I've been to this Sephora a few times now, and I agree with the other reviews. I've never had problems with the stock, but the employees are terrible. Even with all registers open, the line moves insanely slow, and it is apparent that the ladies who work there think they are just a tad bit better than everyone else. It reminds me of high school cliques. I am not a fan. read more

I was shopping a few days before Christmas and went to enter the store and was greeted by a rude associate that told me i needed to wait in line. I complied. I waited for 10 minutes while several customers exited. It was not busy at the store. Once I was finally allowed in the store I had another sales associate that was rude to me for rubbing a drop of lotion on the back of my hand. This lady continued to talk down to me at which time I exited the store and purchased my Drunk Elephant line from Ulta where they treat their customers with courtesy and respect. I will not be shopping at this particular store again because the sales associates act pretentious and rude, which seems to be a part of the culture in that particular store. read more

They have couple of knowledgeable skincare consultants the rest of them are just rude and obnoxious. They just stand there and chat with other employees instead of being helpful. When you ask for help they talk down at you. May be training them correctly is a good option. read more

No attention from employees today. They don't care to say hi or bye when they are busy talking to each other. In the past when I've asked for help they are usually nice. At least they have the products I need and are good about returns. read more

Worst customer service I came here to get lipstick that the Sephora app stated was in stock. I got here early like 10:15 and there were like 6 associates and just me. No help whatsoever. I asked someone if it was in stock, they stated they didn't carry the brand, I rechecked the app and asked someone else...this time the person literally said this is all we have pointing to a display with the brand...no eye contact whatsoever...sephora management needs to rehab this location. What a disaster!!! read more

If I could give negative stars, I would. First off, this place is FILTHY and NEVER has anything in stock. I knew what I wanted beforehand, came in, not in stock. The employee said come back next week. I did, still not in stock. Okay, whatever. So I settled for something other than the original item I wanted and there wasn't any on display. I asked the lady if she could find it in the cabinet underneath. Keep in mind, I had to approach them, not the other way around. And not to brag, I was wearing designer clothes with a designer bag and full face of make up so I honestly think that this store is racist. Just because I'm Asian does not mean I'm cheap. As the lady was pulling the cabinet out I see this gorgeous palette that wasn't on display. There was only one so I HAD to get my hands on it. I asked the lady if it was for sale and she said, "no, you can't buy it til the 16th." So I'm like okay... And left the store empty handed. As I'm walking towards the exit of the mall, I strolled into JC penny and saw that there was a Sephora there! I went to the palette's brand section and saw there were multiple in stock and on display. I asked the kind girl at the Sephora there and she said yes of course! I ended up buying it. It is still to my disbelief that the main Sephora staff were so incredibly incompetent and rude. I am a rouge member and makeup fanatic so I'm not afraid to spend the money, but I refuse to spend a dime in that rancid store. Go to the one in JC Penny's instead. Although they have a smaller collection, you get treated significantly better. Also it's very clean and welcoming. Since not many people go to that one because it's literally down the hall from the bigger one, the JC penny one has everything in stock (from my experience). read more

Most of the staff were rude, ignored me when I needed help, and forgot to come back when promised to help with an inquiry. They don't even know about their item locations and won't even ask coworkers for help. An item I was looking for was out of stock in one area and I was told it was just out of stock. I went to the cashier area and behold, I found an abundance of the perfume I was looking for. Worst of all, the store is disgusting! There were copious amounts of dust (Did I mention how gross it is to know that dust is made up of a majority of dead skin cells? 75% to 80% approximately!) all over the makeup boxes on the bottom shelves of the NARS section and one of the salesgirl blamed it on the store "being old" and having poor ventilation. Hello, there are dusters for a reason! Has no one touched these makeup products?? Are these just sitting around being sold as old makeup?! This is one of the reasons why I go to the Tysons Corner Sephora, and the staff are: polite, informative, with a passion for makeup and art. read more

I never had an unpleasant experience at a Sephora store. But the staffs at this location? THE WORST. I don't wanna bore you with my story but I just wanna say that I've been to many Sephora stores across the states and I didn't realize how nice Sephora's staffs normally were until I went into this one. Just go to another Sephora location. Don't bother with this one. They will make you feel sorry that you went into buy their products. I wish I can give a minus 5 star for this store. read more

This Sephora is within Fair Oaks Malll, and it is cramped. It's annoying to go in when moms are there with strollers because there isn't room to walk anywhere. I regularly feel like I have to ask someone for help, and it's clear that some people on staff only know about the specific products that they've been told to push. read more

Super busy on a Saturday eve...as expected. Staff spoke but moved on as there were plenty of customers to tend to. The associate working fragrances was friendly and pointed me towards the scent I was looking for. I'd much rather shop this store on a weekday when it's probably less busy. read more

Ugh. The persistent deflation that occurs with each visit to this location. I always walk out of this Sephora feeling uglier. 1. Because usually what I go in for is out of stock. 2. The sales associates are unhelpful; often never even approaching me to help me find or discover anything I'm in the market for. This is the wet blanket of Sephoras. read more

Staff are rude as hell and give bad vibes Never coming back to this location again Bad experience every single time read more

The new store is incredible. So much space to walk around compared to the old store. The old store was great, just hard to walk around without bumping into someone. The new store has plenty of space, great lighting, and ton of new products to checkout. My favorite thing about the old and new store is the staff is always nice, kind, informative, and welcoming to everyone. read more

I am a total make up junkie! Seriously. I can spend an entire day at Sephora and easily come out looking like Bozo the clown. However the Sephora at this location is a very small/narrow, hard to navigate, and doesn't have any where close to the selection they have at Tyson's! In addition, I think this place is overstaffed. They have too many staff offering to help you out. I just want to be left alone to have my fun! If I want help, Ill ask you, don't ask me! Know what I'm saying? The only good thing about this particular location is Moon!. Moon is one of the make up artist at this location and she is excellent. She has a great artistic flair for makeup and I highly recommend her for a crazy night on the town, or the soccer mom that needs a pick me up. You can call and make an appointment with her as long as you are willing to spend 30 dollars that day in the store. Although I love Sephora in general, this particular store and location are not the best in the NOVA area. read more

I went in today I was looking at a product I wanted to purchase. Stood there while an employee was stocking something. No one around so I asked her. She said she would get someone to assist me. So I stood there and stood there. Finally, after more than is comfortable, she radioed someone to assist me. Then I waited another uncomfortable wait, no one. So I walked out. On my walk out, 3 employees were up front trying on products and having fun. So sad. read more

Never go to this sephora. Go to Tyson's one, even go to the Jcpenny one if your have to but never go to this location. I would recommend the Cvs over this location. As many people have mentioned they profile people a lot. Associates following people around the store is pat for the course. Not just people of color, I've witnessed them profile young girls as well. They follow people around the stores as if they are criminals. They also act as if you are a criminal or a con artist if you try to return a product. I bought over $300 of Nars from Sephora. I told the girl who sold it to me that I was concerned about buying powder eye shadow instead of creams (even though I prefer the texture of cream) because Nars has a tendency to break. The girl who sold it told me not to worry, if it breaks I can return it even without a receipt. $40 of that $300 purchase broke the first time I used it. I attempted to return it and even though the girls at this Sephora agreed it wasn't my fault and it was not used and the policy would allow it they would not allow me to return it. This is the second time this happened at this store. They refuse to follow Sephoras policy and treat you like you are trying to one over them when you want to return or exchange a product. They act as if people only return things so they can use the credit to buy new products. By the way, each time I tried to return I had things in my cart that would exceed the price of the sale. I spoke to the district manager about this return issue and the profiling before before, she assured me she would resolve the issue. It seems like she retained the staff and the issues remain. I spend thousands in make up a year, most at sephora. Now I will avoid sephora at all cost. I refuse to contribute to a brand that allows stores like the one at fair oaks to continue on in the direction they seem to be committed to going in. read more

I usually go to the Tysons' Sephora because it's huge and spacious. However, I stopped by simply because it was close to a nearby campus and I needed to get some make-up. So, my friend and I walked in, were greeted within 2 minutes, and were given friendly service...awesome. The service was great but not excellent! They were certainly short on staff that night because the sales associates were running from one customer to another...I'll let that go because it isn't their fault! Anyway, those who are Sephora-regulars know that the prices here are freaking up there...($25 bucks for a foundation brush?! Heck, I bought a 16-brush set from Amazon for just $12 bucks!). And those who are on a budget-diet o_O just be careful what you buy....seriously, you can easily rack up over $100 just from 3-4 items. Oh joy. read more

The one star given is only so I can write this review. The customer service at this store sucks. There is a black (kind of on the heavy side) woman working there that is so rude! In fact a lot of them are rude! And, the store looks a mess; just nasty. The little shopping bags are dirty. Why do some of these folks even have a job? The makeup on some of their faces is never on point; not sure how they became "beauty consultants". Don't go to this location; go to the one inside of JCP or Tysons. I know this review is a little on the harsh side, but in order for these folks to improve on their customer service, they need to realize we are the customers. Weather they make much money or not, they should serve the customer and be happy doing so. read more

I love this place! Shoutout to Lovi, who is absolutely wonderful and is the most talented makeup artist and beauty specialist ever! Every time I've come here everyone has been so helpful! Thanks guys! read more

I really love Sephora. They have a great variety of products, the store makes me feel like a kid in a candy shop, and the staff here are just excellent. There's always someone to greet you at the front and if it's not terribly busy, you can usually snag someone to help you out. Anytime I've been curious about a product they've been completely helpful and I've even gotten several tutorials done here. I definitely like Sephora over Ulta becuase of the primo customer service. The only drawback is you have to go through the mall to get here, which is sometimes a deterrent for me. As long as it's not peak mall time, I'm usually willing. I also love that I can hoard my Beauty Insider points to get the super 500-point perk! The points do not expire. read more

I had not been to a Sephora in years, so when I went in the other day to buy my sister a gift card, I didn't really know what to expect. I was immediately greeted by a very friendly man who attempted to help me find something to possibly add on and he offered quite a few wonderful suggestions and then left me to peruse on my own. I don't know if it's because the location is so small or what, but I felt overwhelmed by the sheer number of employees there, not because they were there, but because I was approached by every single one of them, some on multiple occasions and they all basically seemed to just want the sale, not to actually help me. I work in retail and I understand where these employees are coming from (making sure customers know you're there to help, greeting, checking in, etc.), but I was very put-off by my experience here. I kept telling them I came specifically for a gift card and that I just wanted to browse and it was like that wasn't good enough and they kept pushing and pushing. My sister raves about the Reston location, maybe I'll go there from now on... read more

I'm a VIB Rouge so you already know I'm completely in love with this store. Sephora is definitely amazing, they always treat me so well and are so helpful. My favorite thing about sephora though, no doubt, are the makeup classes. A lot of what I know today is due to those classes. read more

So went in there last night and not one person greeted me or asked if i was ok! I was trying on different foundations and couldn't find a tissue to wipe the foundation off my skin. I found an employee who was gossiping with a coworker asked for tissue and was going to ask for help to find a color to match my skin. The employee rolled her eyes at me grab a tissue and started back gossiping with her coworker. Every time i come into this store i feel like most of the employees are always gossiping with each other there's only like one or two who actually will be helping customers. From now on i will just drive to Tyson's. read more