We walked into the store close to closing time when we walked in they advised us it was close to closing then ensued a constant reminder of how much time we had left. It was annoying to be told only one minute left. If that's the case then don't let customers in!!!! read more

I have to agree with the Yelp review that Dee gave- horrible service at this location. I recently moved to this area and was so excited that there was a Sephora store less than 5 minutes away from me. How that quickly changed. I visited several times and got horrible, HORRIBLE service. Mind you, I am a former sales girl / store manager and I know what is expected of sales employees and I was very displeased. Being that I have a sales background I am always willing to cut stores breaks, because I know there are days when you're short staffed for whatever reason (someone calls sick, not enough payroll, shipment... ) but I visited this store on more than three occasions and never got so much as a "hello" from anyone. And when I did need assistance looking for a new product I was asked "did you look"!! WOW, really?! There were 7 other people in the store, 1 was with me and 4 were employees!! Do the math- there were enough of you to help me- that's your job!!!! After that third experience I contacted management via corporate email and complained and was told they would quickly correct the issue. Since they didn't know who I was I returned about a week later with a girlfriend who needed some replenishments to see if it had in fact changed. NOPE!! Now I travel a few extra miles to Fashion Valley or Plaza Bonita for my Sephora needs- stores that I know appreciate my business!! GET IT TOGETHER SEPHORA OTAY RANCH YOUR STORE DOES NOT GET BUSY ENOUGH FOR YOU TO IGNORE THE FEW PEOPLE THAT COME IN!!!! If I could I'd give this store a NEGATIVE star rating. read more

This Sephora has improved so much in recent months. I've been coming here since they opened their store so I've seen a slew of employees and I can say that their current staff is incredibly sweet and attentive. I always prefer coming to this location instead of Fashion Valley because it's much less busy and the store feels more open. Although this store is laid out much better, they don't carry all the products that you'll find at the Fashion Valley store. Some of the niche brands like Milk Makeup and Ouai haircare are not available here (at least not yet). There's also no Lancôme makeup in this location, just in case any of you were wondering. Apart from that I find that their selection of makeup is amazing! They have everything you could ask and I find that everything is well stocked. If you're unsure about purchasing something then get a sample, they're always very generous about their samples here. You can get up to 3 samples per area (that would be makeup, skincare, and fragrance). I've come here multiple times to just browse and ask for samples of things that I've been considering purchasing and the staff has been nothing but helpful. It's because of that kind of customer service that I've actually purchased full sizes of the things I get samples of. This is a great Sephora location to visit if you don't like dealing with bigger crowds and actually want that one on one attention from the staff. read more

I hate to write this review but I've been disappointed the last two times I've come to this location. I purchased a gift card today and once I got home, realized they didn't put the actual card inside the gift card box. Been dealing with the run around between calling the store and also their 1-877 number. I'm going back to the store tomorrow for a new card... extremely inconvenient since its the crazy Xmas shopping time and I'd prefer not deal with going to the mall again. Twice now when I went in to get Anastasia's dip brow, they were out of the color I needed. This time, they ordered it for me and I'll be getting it within a few days with shipping fees waived. So that was okay. Most of the staff is very friendly tho, I had a handful ask if I needed help and Gabby was great. Maybe I'm just irritated right now cause I have to go back to fix something that shouldn't even have been a problem in the first place. We'll see how it goes when I try to get a new card. read more

The best thing about this Sephora is the location (close to home). But i find they have limited items as compared to other Sephora locations. And they always "sell/run out "of their VIB specials or 500 point deals. I literally go there once the deal is posted online, and everytime, it never fails that they run out. Might as well order online, which is what I do 90% of the time. I only result in shopping in store when I need to make a last minute purchase. Compared with Fashion Valley or UTC, their selection is definitely lacking. Its unfortunate because if you live in the South Bay, the only other sephoras are in the JC Penney locations which also are very limited. Customer service, for the most part, is good. They are very helpful and nice and offer assistance when you come in the store. read more

Employees were helpful, friendly, and in abundance! I was easily able to navigate the store with a double stroller. It's hard to go shopping when you have two children but Sephora doesn't over crowd their sales floor. In and out in about 10 minutes. read more

I had a great purchasing experience with a consultation where I was shown the best products for my skin and how to use it. They made me break out however and when I went to return them the staff was ridiculously rude! Their policy is any return at any time for any reason but They made me feel like a total loser for exchanging the products, even trying to tell me I couldn't do it, and then trying to return a less expensive item I had purchased on the same receipt as if I wouldn't notice. They also saddled me with a new product that was double the price of my original without telling me. I will never go back to Sephora now that i know how stuck up the sales clerks are. read more

I had a great experience here today, this morning specifically and found exactly what I was looking for. Shout out to a great sales associate names Charity who was not only helpful but personable and knowledgable and did not make me feel rushed. Thank you and I recommend the customer service highly at this location. read more

Horrible customer service. Waited for 20 minutes for help, only to be told to wait longer for someone with some kind of actual knowledge of the items they were suggesting. If I am going to purchase over 100 dollars in face creams I would love to be informed by someone who actually knows what they are selling. There was a ton of employees but they are all so full of themselves that no one pays attention to the customers. It is not the first time this happens at this location. Oh and I am a beauty Insider, so I do spend a decent amount of cash as sephora but I guess I will be switching to Nordstrom now. Their point system works better anyway. read more

I'm updating my review because it seems as though they replaced their workers here, which is a plus! They're much less pushy, but when you need help, they're always eager to. If they're busy, they have someone who isn't help you out. I also like that it's usually not busy here. It leaves a lot more room to move around, and to have a whole selection to yourself. I've never actually had anything that I wanted be out of stock, perhaps I've just been lucky when I come here. I come here quite often (much more often than I should, VIB...) and lately my visits have been much more pleasant since my last. Not only did I get my concealer to match, with assistance, I got to take home samples before I decided to buy. Unlike before, the staff knows what they are talking about. They give you advice and recommendations rather than push their products on you, which is why I used to avoid them before. read more

Went to buy some make up, I could not find what I wanted, the custumer sales ladies were not helpful at all, they were chatting and eating, everytime I asked for help they will answer that they do not have the product and went back to their private conversation. I felt unattended, never going back, even the lady at the cashier was rude. I told her about their lack of customer service, and she did not care. Wondering if there is a manager in that store. I have been in another store branches and customer service is a lot better. read more

On 12/21/20 I visited this location. I went in to exchange two products. The cashier said she would need assistance because she has never done an exchange. That part is totally understandable but the moment the next two ladies came into the picture, thats when the problem began. The lady assisting the cashier started whispering into her ear. Very unprofessional to start off with because when training someone how to do an exchange you do not need to keep it a secret. I leaned forward to look at their samples on display but the lady thought I was trying to eaves drop and quickly stopped talking. I found it strange but kept looking around while she explained to her how to exchange my products. I provided two receipts ( perhaps this was my mistake) One receipt was from Jcpenny Sephora and the newer receipt was from the Sephora in fashion valley. The cashier quickly gave me the products back and said I cannot exchange Jcpenny products. I said ok, but these were purchased at Sephora outside of Jcpenny. I picked up the 2nd receipt and showed it to her. A third lady now enters the conversation. This part is what pissed me off. She walks up to the second register furthest away from me and starts to yell "We do not accept Jcpenny" by this point there is a line forming behind me. Which was embarrassing. I told the cashier which was in front of me if she could show her the newer receipt so she could see I purchased it at Sephora, not JCP. The lady in the middle kept whispering and giggling. The third woman then yells out again "Sorry we cannot give you a refund for those products, they are too old." Again I asked the cashier if she could explain to her that I would like to exchange my foundation for a darker shade. I am not trying to get any money back. This lady lacked professionalism. She never walked up to me to talk to me, she screamed across two other women to speak to me. She kept agreeing with the lady whispering and rolling her eyes. The cashier was very uncomfortable and the people behind me began getting upset. To be clear, my purchase was made in October. I don't understand why the lady who seemed to be a manager acted out this way. That was very humiliating. read more

This is my favorite Sephora. They usually have in stock everything I need. Its very clean very big location and the girls are always there to help. I enjoy & I take my time every time I come to sephora. Although I over heard some personal conversationsof some workers the time I was trying to chose a urban decay palette. LOL They were pretending they were cleaning. Please keep your side conversations to yourself. Other than that, no complains here!! read more

4-stars because this Sephora is smaller than Fashion Valley's and carries way less product but 5-stars for the talent of the makeup artists! Also 5-stars because it is WAY less crowded than Fashion Valley's! Custom 45-minute or 90-minute makeovers are FREE if you're a VIB Rouge (buyer rewards club and spend over $1,000.00 per year) otherwise they are free for everyone if you purchase $50.00 in product. Lolita is an amazing makeup artist and she recently gave me such a fun makeover I had to leave a review! I looked awesome for an event I went to. Thank you!! read more

Damn you, Sephora. Damn you. Yves Saint Laurent Mascara Singulier Exaggerated Lashes in Deep Black - $30 Kat Von D Autograph Eyeliner in Puro Amor - $16 The price I pay for stunning eyes. read more

WORST WORST WORST! Experience ever, the customer service at this shop is consistently terrible. I live 2 miles away and I would rather drive then come back here. read more

worst sephora on the planet. employees could care less about helping you. pregnant lady at the counter was very rude and careless and guy with short blue hair was also rude and wasn't helpful all. this sephora is always messy and never stocked. this sephora needs to either fire some employees or check some of them bc they suck at their job. too bad this is the closest sephora location for me, every time i come in i have a horrible experience. i dont recommend this place to anyone. ***0 STARS*** read more

I really enjoy coming to this Sephora because they always help me find what I am looking for. The last time I went, one of the employees helped me find all the items that I needed. The best part about this place is that it is a convenient 4 minute drive from my house! read more

i'm obsessed with the sephora by OPI nail polish they have. I want every single color they have. they finally introduced the blasted nail polish which i was waiting for patiently for so long! i love it! i use benefit makeup, love it! I basically by all my make-up here, they have everything i want and they have a cool rewards program! They give you awesome stuff on your birthday! read more

They are always running out of stock on products and customer service is meh. Fashion Valley store is muuuuch better than this one, despite it being much more crowded. read more

The customer service at this location is great! Just talked to the store manager and she helped assist me in making full face make-up appointments for 3 of us.. at times that are convient for us. 100% great things I can say for this place, I wished they worked on commission because they always find a way of getting me to spend money on products... but never to pushy, i like that! :) Plus the Sephora rewards card is awesome! read more

I would rather go to this Sephora than going to the one in Fashion Valley. Reason being is because it never gets super crowded! Every single time I've come in here, an artist is ready to help me! No need to wait or try to grab anyone's attention to assisting you. Plus the store itself is way bigger & definitely has more space than Fashion Valley. read more

Wow! Those who know me know that I am very low maintenance when it comes to make up -- I use it only on special occasions. So when I got a gift card here, I was a little intimidated coming in. No reason to be at all. Everyone was super friendly, but not at all pushy. Offered help, gave it as necessary, then let me browse on my own. Got some bare minerals make-up which is just my speed. I don't live in this area, and was just visiting family, but if all Sephoras are like this, then I'll be sure to visit more often! read more

My last visit to Sephora warrants a review because I actually had some interaction with a make up artist. I was looking into purchasing a kit and wasn't sure if it would work with my skin tone and really how to apply everything (I'm not really into make up). She was super friendly and made me feel pretty comfortable when applying the make up. She only applied two on me and I'm kind of a sucker for friendly people so I ended up buying the kit. Luckily, it seems to be working out for me. The only downside was that this visit, I had to go ask someone for help. Usually whenever I come here, they will ask if we need help even before us asking. It took a few minutes to track someone down because the people at the register seemed a little busy with whatever they were doing. If you're looking to buy something, I'd recommend going to the store to test it out and if it works, go buy it online. There's always deals online and even though the store gives you a few samples, I think it's more worth it to go online for their samples and freebies. Just my 2 cents. read more

Horrible service, the short bald guy with the nose piercing rolled his eyes when i asked for a sample and then yelled out your welcome when I didn't say thank you bc he was rude. Small store and not busy yet they avoid helping? Don't waste your time and just go to fashion valley, trust me the service is worth the drive. read more

I love Sephora. So. Much. Since I'm kinda against people sometimes (i.e. I don't like Fashion Valley very much), most of my Sephora purchases have been done online. However, everyone at this location is super friendly and helpful. Don't have any complaints there. But on a recent trip to Fashion, I noticed that this location doesn't have as large a selection of Sephora brand fake lashes. But then again, this place has Sephora's Glitter Eyeliner in stock. I looked and looked for the Glitter Eyeliner at the FA store but didn't find it. read more

I love this Sephora it's big and has a large staff. You don't have to be walking around looking for help because someone is always there to assist you. They have a lot more products then the sephoras inside jc penny's. This one has hair products also which is nice they also have more to choose from with your points. read more

I LOVE this store!! I am a makeup junkie and they always have what I'm looking for and if I have something in mind but not know a brand, the workers help out! The workers... are amazing! Their customer service in the best I've seen in most places. I walked in once to get color matched on the computer (they use a device to scan 3 parts of your body then the computer tells you what brand would be best for you - pretty awesome!) The girl who helped me was Remi. She matched me to a PERFECT color. Then she gave me a sample of the foundation and I left. I came back a wk later (the samples last a while) and she remembered me. The other girls did too. They all said welcome back and even asked how I'm liking the products I bought the previous trips. It's so great that they remember! The products: Sephora has a huge selection of just about every major brand... which is super nice! I love that we are able to test them out and see how they look before we commit to them (since high end makeup is pricey!) They also give you a beautiful little gift for your birthday! I have gone to other makeup stores (ulta mac other sephoras locations etc) and this Sephora is, by far, my favorite store!!! read more

Clean and well-stocked. Knocking off two stars because of how rude and snobbish the employees were, though. (I acknowledge the possibility that maybe I encountered them on a bad day or that maybe there are other employees who are kind... But this guy ruined my experience.) read more

So....My bridal makeup artist cancelled the day before the rehearsal dinner due to a serious health emergency. I panicked, and yeah, probably cried a little bit because it's so hard to find a legit bridal makeup artist at the last minute and just two days before the wedding! I called Sephora and gave them my sob story. The manager immediately scheduled me with Alyssa to do my rehearsal dinner makeup the next day. I was dubious since I had had my makeup done with several Sephoras before and usually consider it a hit-or-miss. I had already gone through a trial run with my bridal makeup artist and she knew what look I wanted, so I was nervous. The next day I showed up at 10 AM and was greeted by almost the entire staff. They sympathized with my ordeal and assured me that I was in good hands! I was given a quick and relaxing facial with de-puffing eye pads. Heaven!!! Shortly thereafter, Alyssa sat me down at the vanity and after I told her exactly what I wanted, she made it happen- only better than I had envisioned! Alyssa is truly talented and passionate about her work. She took her time with me and even showed me how to match my skin tone to all of the products in the store using a pretty neat little device. After she finished I was so excited at how pretty I looked! I went for the more subtle faux lashes with a bronze and glowy look, which was her favorite style of makeup to do. She. Nailed it. Next time I have a special occasion I'm going to make sure she does my makeup from now on! So thank you, Sephora ladies and Alyssa especially, for saving my life! read more

SEPHORA - Natural and glowy - Cosmetics & Beauty Supply Near Me - Chula Vista, California

This is the second time I am fortunate to get my makeup done by Alyssa !!!! She is the bomb! She charismatic , passionate and dedicated to what she does. Thank you ! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Chula Vista, California

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The customer service is awful. I went in this evening and a very sweet young man helped me find what I needed. I went to the register. 2 ladies in front of me. One was at the register. It took at least 8 minutes for the man to finish the first lady. Then the second lady I waited at least 10 more minutes while they chatted. I got out of line put my make up down and proceeded to walk out. I get to the door and two ladies who worked there were talking and laughing in conversation. Why couldn't a second checker come to help people pay rather than enjoying a conversation. Its ridiculous It was 8 PM i wanted to pay and go. I have to find a new place for make up. Bummer that store is close to home but i don't have time for poor customer service. read more

I will never shop at this Sephora ever again . I use to love this store for years and years I have been shopping here . I have had many makeovers here and love most of the employees. I went to return something I had bought and got cash back , I later figure out the cash I got back from this store was fake . I called and talked to the manager and he was extremely rude telling me it's not important of it wasn't a 50 or 100. It wasn't about the amount even if it was 1 dollar it's about me almost being arrested for having a fake 20 given to me by this store . The manger did exchange the money for me but was very rude and spoke very unprofessional . I will not shop here again unless I know the money is being properly checked . read more

I was pleasantly surprised when I came here the other day to return something I bought during their last VIB sale. One of the employees informed me that if you bought something during quarantine, you could exchange it for something else and get a 10% discount. It's a small discount but it was still a nice gesture and an added bonus on top of their return policy being more flexible than usual. Samples and testers aren't available at this time but that's to be expected. They're also offering 10% discounts to first responders and healthcare workers right now if you show them your badge/ID read more

I went into the Eastlake location last Wednesday and was attended by Dali. She was amazing! She helped me match my foundation perfectly. She had me stand by the window to get the outside lighting and make sure it was the prefect match. Others would just use the regular store lighting and I would come out with a foundation color that I was unsatisfied with. Thanks Dali! read more

Came in to buy a perfume and the cashier did not swipe my VIB card with my purchase. I handed it to her and she just set it down. I wasn't aware of her not swiping the card, but I went home to check my purchases and noticed it wasn't on my list. Fortunately, the VIB support is pretty instant and they were able to add it on without difficulty. I live 10 mins away, but it is still a good distance to drive when it is away from many things. The only solution the store gave me, was to return and repurchases the item. Very inconvenient! This store always finds a way to disappoint. read more

This is by the worst Sephora I've ever been to. Where do I even start?! While it's the only non-JC Penny Sephora location for miles, I only shop here when I'm forced to because I don't have the time to drive to a further location. I have given this location countless opportunities to compensate for past indiscretions, and time after time, they continue to leave me sorry for ever stepping foot in the store. Every single time I have come to this Sephora they have ALWAYS (literally, always, no exaggeration) been out of some product I've wanted. Even when I've checked online to see if that store had the product in-stock. Even when I've called the store, asking if a product was in-stock. Even when I've specifically asked an associate when my desired product would be replenished (I was given several different dates over a week and a half span - all of which failed to produce the promised product.). I get here and there a store will be out of things I may want - but literally every, single time?! Since products to purchase are usually out of stock it isn't any stretch of the imagination that perhaps the testers would be out of stock as well. On a couple occasions, a few products I wanted to sample were empty or not even offered. Then the second most frustrating thing about this location is the LINE! I've honestly never seen anything like the line in this store! It doesn't matter what time of day it is. It could be Tuesday at noon and there will be a line almost to the door. It's like Black Friday everyday, all day, just no good deals! I've never been here without waiting in a line for at least 10 minutes. Who has the time for that?! I'm assuming it's due to the lack of Sephoras in the area, but come on, implement some sort of strategy to ensure the customer gets out in some sort of a timely fashion. Lastly is the customer service. I have encountered only one employee (in the last five years I've been a customer), who really did go above and beyond in helping answer all questions I had, and delivered impeccable customer service. That was about two years ago, and I haven't seen her since. Since then almost all the employees appear incompetent when asked a question about a product. To top it off they are blatantly rude. During my last visit, once again, the checkout line was ridiculously long; almost to the door. I finally get up to the counter, and while the cashier is ringing up my products, I politely mention that I would like one of the rewards products. Once I said that, the cashier expressed visual disdain for my request, and first mumbled something about not having the product, but then the cashier behind her (who just so happened to be ringing up my mother) heard her, and pointed to the big bucket behind the counter, where that specific reward item was located. Right then my mother asked for my email address (she always uses my account), and my cashier quickly interjected and asked if we were together. I replied, yes that she is my mother, and the cashier then took my products, put it on the counter behind her (where my mother was being rung up), and told me to go there to be checked out. I was completely taken aback but obliged out of embarrassment. I honestly have no idea why she couldn't ring me up and opted to help someone else instead; but that was the last straw for this Sephora location. Never again. read more

Greeted with so many hellos! Just like always. In and out with a bag of goodies and VIB gifts! What a great end to my day of shopping.

HORRIBLE CUSTOMER SERVICE! None of the employes there are helpful.. Just a really bad experience I will definitely not be coming back to purchase make up at this location! read more

I give this review to Robert!! I was very lucky to meet him. He helped me with the products & showed me how to use them. Robert is truly the best!!! I will return just for him, he is great!! Thank you!! read more