I had an amazing experience with Sarah Beth at Sephora 6/13/26! She was incredibly kind, super helpful, and genuinely friendly from the moment I walked in. She took the time to answer my questions, offered great recommendations, and made me feel completely comfortable throughout my visit. Her knowledge, patience, and positive attitude truly stood out. She also reminded me to pick up my birthday gift, which I had completely forgotten about, and I really appreciated that extra thoughtfulness! Customer service like hers makes all the difference. Thank you, Sarah Beth, for going above and beyond and making my visit such a great experience! read more

Anna was Amazing !! She is so knowledgeable. She helped me find exactly what I looking for and SO quick!!! I was in a hurry and she saved me so much time. Thank you Anna read more

Stopped in looking for a new scent and was glad they let you test products, it made finding the right one much easier. Staff was helpful and friendly, though the store was pretty loud with lots of foot traffic. Overall, still a good shopping experience. read more

SEPHORA - Men cologne - Cosmetics & Beauty Supply Near Me - Carlsbad, California

I love Sephora for my finer make-up needs . I belong to the reward program to get my birthday gift reward . I try to get the small items for eyes or perfume new ds. I bought my pore reducing cream to put on before my foundation and an eye wand. It's fun to pamper yourself when you can . read more

SEPHORA - Outside before shopping - Cosmetics & Beauty Supply Near Me - Carlsbad, California

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associate didn't know how to process return for on line purchase. More training is needed for them. read more

I like this shop. I was helped by Emma and she steered me to suggested items and secured any help that was needed. I appreciate their wide variety of products and their rewards program. The only thing is I wish the checkout person would mention the points I have so I can consider trading them in at checkout. I often miss the opportunity. Otherwise, great store and great, helpful people that work there. read more

Sephora always has the best brands. The people working are very helpful. I need lash serum and the one they recommended was the best. They have a huge selection of hair items & perfumes. read more

This is my first maybe review. Sephora has a lot of great stuff and majority of the time are stocked with everything. The line is what kills everything. I went on a Sunday afternoon and the line was from the register to almost the mall entrance (that's ridiculous). It wasn't even Black Friday. I was having trouble with my new Sephora credit card, so I went in. While on the phone with customer service and standing in line from the beginning to the end of the store the man tells me you'll have to wait until tomorrow to make your purchase. I was like I've been in line 10 minutes already, you've got to be kidding me. Manager Bree asked if I needed any assistance and I told her the deal and asked was there anyway she could check my card. She immediately pulled out her little machine rang everything up and the card showed I had to wait until tomorrow. I was bummed but glad she was able to help me figure it all out and not have to stand in line that look like it was going to be another 15 minutes. Bree was amazing and I thank her for her wonderful customer service. Thank you Bree, you get 5 stars. The store and the line and customer service get a 3. read more

SEPHORA - One of the Mall entrances and where Sephora is located on the outside - Cosmetics & Beauty Supply Near Me - Carlsbad, California

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I absolutely love this Sephora. The manager is an absolute doll. She allowed me to return a Moroccan oil spray that I dropped the same day of purchasing it because it was glass. It did shatter and I brought it in and they treated for a brand new one this Sephora is always clean and stocked up. read more

I had a special occasion & booked a makeup appointment beforehand. Jordyn was wonderful. She did a really great job, exactly what I was hoping for & is such a lovely person that it made the experience enjoyable too. I got so many compliments on how I looked & felt really confident. She also helped me pick out a new foundation because I thought I needed a change. read more

This was my first visit to this location and I had a great time! I visited on June 16th and was so glad to see the aisles were more than wide enough for my wheelchair. Sarah Beth helped me pick out a concealer that was my best shade match to date and was extremely kind and knowledgeable! I would definitely visit again! Thank you for the wonderful experience! read more

I always enjoy going into Sephora because both the products and the visuals are great. The makeup and hair styling of the assistants working there are so forward leaning. Sephora gives their employees full rein in this regard and it's just so much fun to see the wide sense artistry. Whitney helped me on my last visit. My knowledge base of makeup is pretty low, but her ability to both educate and affirm me made the experience a good one. I walked out with a bag of "new tricks" and a smile on my face. read more

Honestly really upset the lady ringing people up grabbed people from the end of the line to check out when me and 6 other people had been waiting long before... awful customer service I will be switching to ultra read more

Customer service, a young girl named Aubrey helped me pick out the perfect shade for foundation, I've had so much trouble finding the perfect shade and I finally got it thanks to Aubrey:) read more

This store is a disaster and the employees are rude. The shelves are cluttered and disorganized. It's difficult to find what you're looking for. The employees are snobs and just stand around. The manager is worthless and rude. read more

Aisles can barely fit one person but this is a busy location so I'm constantly fighting for personal space when browsing. Majority of the displays are barren of product despite saying they're in stock online. 50/50 chance on if you're going to find an employee willing to help or if they couldn't care less about you. read more

I am a super picky person with my mascara I been having a hard time finding one that I really like. I had help from a guy I don't remember his name but he had long hair and he helped me pick out a mascara that I actually really like! I been getting compliments on it and I'm in love with it. I never felt this confident with a product. All the mascaras I try before I had to take 1 hour to make it look good on my eyes. With this one I was recommended it took me 20 minutes! Which is very good! I feel stress free! Thank you so much for the help! read more

Worst Sephora I've ever been to. I have come here multiple times and I never buy anything (mostly because the in store options are terrible and anything I'm interested in is always sold out in the store). And I have never been asked if I needed help in there. I actually get really rude side eyes from the workers for some reason. Today I was grumpy and looking to buy something to cheer myself up. After looking at VS and seeing nothing, I decided that I'd see if an employee would ask if I needed help and then tell them I wanted something bright and fun and buy what they show me. Because I kind of just needed to spend money and get some of that dopamine. But, as usual, gross looks from the employees and they helped everyone around me and wouldn't speak to me. I did a quick glance and didn't have anything pop out to me, maybe an employee could have helped me find a hidden gem? Who knows? I model but because I go in on my off days not wearing makeup and dressed up, I don't receive the service other people do. I'm not surprised this location has a mediocre rating. read more

Better customer service! Stop following minorities around!!! We have money! We work! Workers are homophobic! My partner and I were being followed and constantly stared at by employee walking around and treated so rudely by cashier, she didn't even greet us nor give us total she just stood there until I asked if she was okay and if I was gonna get a total or not.... I'll stick to Ulta instead read more

I love coming to this location, the service is always phenomenal! I can't emphasize how impressed I am. On each visit, staff has been super friendly, helpful, and very knowledgeable! read more

This review is for Melinda! I came in today to get some sample foundations as I'm in the hunt for my perfect foundation. She was so sweet and absolutely gorgeous! Thank you for taking the time to color match me and make my samples! read more

Small, selection is limited and has a dirty feel. It is very unorganized and the customer service is terrible. Not one smile from the girls and no one asked if I needed help with anything, not even a hello. Luckily I already knew what I needed and what shades. The displays are dirty and in some, there are empty broken boxes. This was my second time here and I was giving my first experience the benefit of the doubt but it's safe to say I will not be back. read more

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I don't think I've ever made a bad yelp review until now but after THREE bad experiences here, I have to say something. My last 3 trips to this Sephora where very disappointing due to the rudeness of the staff. The makeup forever rep made me extremely uncomfortable, I had to leave and lost my interest to purchase anything after the interaction. With each visit it seems to offend the staff when you ask for help, very condescending and poor customer service appears to be the culture here. Deeply saddens me as a makeup lover, the staff really ruins the experience. I would advise anyone reading this to purchase makeup elsewhere. read more

11/08/2024 No birthday gifts in stock. Disappointing. This store frequently does not have items in stock.

So pretty disappointed. I spent over an hour in this store shade matching/fragrance hunting only to find the product I finally decided on was not in stock. The gentleman that spent so much time with me said bcz I wanted to purchase in Store and it wasn't available that I could have it shipped to the store for free shipping and I could pick it up there. And who knows, maybe he did misspeak, but considering they didn't have what I wanted to pay for while I was there, why would it have been different? Are they discontinuing the product? Don't you have to order it back in stock anyways? Wouldn't I already be purchasing in store had it been in stock? Anyways when I got up to check out not only was I stuck with the same girl I felt was following me around but she had a pretty stuck up attitude, as did the woman I'm presuming to be the manager. I explained I wanted to have the product ordered and they refused said only a remote address it could not be shipped to the store. When I explained the situation/conversation I had with the gentleman they basically threw him under the bus. Said he misspoke. Didn't even do me the courtesy of calling him over and asking him to clarify. Or better yet, just doing me the courtesy and emphasizing in the future protocol would be ABC. Excuse me, ma'am. But I know what I was told and having been a longtime customer who would have purchased in store had you been fully stocked, perhaps you can accommodate? Like, customer service? Shout out to the gentleman who helped me. I won't name him bcz I already mentioned his name to the rude staff and if they're that snide to a paying customer I can't imagine what they're like to their coworkers. He was also the only one who approached me and asked if I needed help finding anything after being in the store for about 15 min. First attempt I said no thankyou and then a young woman approached me and I figured wth I'll just ask for a shade match. All this to say I won't be returning. Not bcz of the miscommunication and not bcz the gentleman who helped me didnt do a great job. But bcz the manager and her little helper did not display any sort of propriety and I left without the very thing I spent all that time in the store for in the first place. I felt like a valued customer until THING1 and THING2. 5 stars for him. -2 stars for them Peace read more

I needed to buy a primer and the brand I used before went out of business. So I wasn't sure which one to get and Tanisha introduced me to NARS primer. I always had a problem choosing the right color for my concealer or foundation. Since she seems very knowledgeable, I just asked her which concealer is good to cover my dark circles. I told her that I want to have a natural look that blends in with my skin tone and to have enough coverages. I am so glad she was able to find the perfect color for me!! I went in to get primer but ended up with both concealer and foundation as well but hey I'm so excited!! If you have a same problem like me, you need to go find her!! Thank you Tanisha for solving my forever concern of finding right color for my skin!! read more

I have been to this Sephora a few times and have had hit or miss service. Sometimes, there is an employee who tries to help me, and sometimes, like this week, I was not approached once by anyone .I spent several minutes looking at perfumes and lipsticks but walked out feeling like customer service is lacking..I have had better experiences at the Sephora in Kohls Oceanside to be honest..the employees in that location go out of thier way to help. read more

Great place for make-up, and for make-up advise. I do NOT recommend getting eyebrow wax service though..... The person who dies the service are licensed, but I don't think they do many waxes and and with that said, not so great! She waxed the same spots multiple times which led to me getting tiny burn scabs....last time that happened was "100 years ago", the first time I got my eyebrows waxed......at a NAIL SALON! read more

I brought a eyeliner, There make and the tip snapped off after just 5 uses, so I took it back to the store in a plastics bag, HOPING it could be replayed, but no I don't have the receipt, as it was only around $5-7 so how keeps all receipt under that amount????? NOT ME. To make it a long story short, I would not enter that shop ever again. There loss. Sharon Weston read more

I've been shopping at Sephora since I was a kid, but I really had to write this review to thank the girl that helped me out. When I walked into the store, as usual I was greeted in a friendly fashion by the store employees , and then I began to look for what I needed. (Perfumes and foundation.) I ended up asking an employee named Carson for help, and I'm so glad I did. She was so knowledgeable about every single brand I had questions about, as well as so friendly and personable. Not only that, but she was able to introduce me to several new products (that I now love and am obsessed with ) based off of me telling her what perfumes and foundation I normally like to purchase. Thanks again Carson , I'll definitely be coming back to this location and once again I'm super stoked on my experience in the store . read more

None of the staff even tried to apologize after leaving this review. It's what I call horrible service! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Carlsbad, California

Just had the a pretty unpleasant experience at this sephora. It's in a mall so of course it gets busy that's understandable but at one point there were well over 10 ppl standing in line for over 15 mins. A woman in front of me ask an associate named Amelia if there was anyway we could open another register after we watched her fix her hair after standing around doing/helping no one for longer than 5 mins. Amelia's reply was something you'd expect from a warriors at one of those restaurants where the theme in purpose is to be rude. She pretended at first not to hear the lady and when she repeated herself Amelia rolled her eyes, spoke into her mic and then went to open the register. She then made multiple comments about two people in line being hysterical which I assume she meant me since I agreed with the woman in front of me. Btw the woman who asked if they could open another register wasn't rude and merely asked an appropriate question given the circumstance and when Amelia rolled her eyes I commented "that's crazy" because I genuinely wasn't expecting that response from a sales associate. She ended up checking out the woman and had a very visible attitude the whole time and even pulled her I assumed manager off to the side after the transaction to exaggerate the whole interaction stating the woman was giving her a hard time. I could tell rudeness associates is a common thing here since the manager didn't seem in the slightest concerned about the customers either. Sephora is a great establishment to purchase make up but honestly use the app and save yourself the time read more

Nick is great. He helped my mom and I color match. Such a great store. Looking forward to shopping more!! read more

I went in today to make an exchange on a make up compact and return 2 other items. The compact was on a different receipt then the other 2 items. During Check out the associate asked for help from the another employee ringing next to her, I assume she is a manger of some sort. She directed the girl to do an even exchange on the compact since I didn't have the receipt. As she began to start the transaction I remembered where I purchased and let the associate know i bought at the new Sephora in kohls. She again, asked the associate next to her for guidance. The associate not helping me said , "you need to make a return there", speaking to me directly. Made no sense since the girl was already ringing my exchange through. I let the associate know I will just return the 2 items and go to Kohl's. I let her know that items are brand new, not used. At the end of my transaction the associate not ringing me says out loud in front of everyone, check the items to make sure they are not used. Customers lie about not using them all the time. That was totally uncalled for and not necessary. She clearly heard me say out loud I did not use them. She could have discreetly pulled that employee aside to let her know to double check return items. If she is a manager she needs more training or should not be on the floor. More or less a keyholder in training should be her title. She has no people skills and is so rude. I felt bad for the girl ringing/helping me. She even acknowledged during the returns with her body language and facial expressions it was uncomfortable for her as well. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Carlsbad, California

I went to buy some lotion with my son. Overly aggressive sales people swarm me asking if they can help. I asked if they were on commission they said no. I did research and found out that there has been many thefts at this location supposedly. If that's true they need to get security and stop profiling customers. I'm aware of their tactics. read more

I received help from Hannah and she was absolutely awesome. she directed me to a make up line that matched my concerns. Not only did we try out the shades BUT, she took out her phone light and we both agreed on the shade. Best experience ever and going the extra mile made it and extremely extraordinary experience! read more

I try to avoid coming to this Sephora. I only come here when my local Sephora doesn't have what I need in stock. Been to this location 3-4 times. I usually ask for help with something simple like where a certain brand section is or if they happen to know if my shade is in stock. Seems like every time I go and need assistance there's only this one employee or guess I should say "manager" available. It's always the same.. I ask her something then she automatically (and dismissively) says she can't help and will put me on a waitlist to get assistance. It's a busy store so I understand that sometimes you can't get an employee to assist you right away but for a MANAGER to just brush you off and not even try to figure out what you need before putting you on a list is kind of ridiculous. She can simply point to what I'm looking for (which takes 3 seconds) instead of making me wait 20 minutes for someone else to do it for her. Crazy how some people in lead positions don't care about customer service anymore. *Haven't had any issues with the other employees there. read more

Had to ask for help from 2 employees who were chatting on the main aisle. Walked around the cologne area for a good 10 minutes. Was not approached once. Once I was finally helped, everything went ok. read more

Outstanding, still holds a five star in my opinion! Great customer service begins with a greeting of some sort and that they do here. They always acknowledge you once eye contact has been made. Never a problem to return to this business with such good service, thank you! read more

Carsyn was such a big help with finding a foundation that matched and worked with my skin type. she took time to teach me makeup techniques and the best way to work with my skin even when it was busy and it seemed like noone else had time to help me. her advice has been great, will be going back just for her ! read more