Great customer service here as the staff is super helpful. Return policy on unopened items here is easy too. Yes, I know and thanks for the confirmation that I'm not a glitter nail polish, blush or lip gloss user! read more

See all

First of all, the store smells terrible and you can smell it from the street. I love their selection but I am very frustrated with their customer service. I went in today looking for cover-up and asked a sales person for help after wandering around the store trying to get help. She told me to wait at the beauty counter. After waiting a few more minutes she then told me that somebody would be with me shortly. She then walked away, helping no one. Super annoying- I ended up walking out. read more

In went in for my wife, wanting to get a Christmas stocking gift for her, she'd said she wanting some sort kit. I went in, assuming that somebody would me and sure enough, the sales ladies were terrific. Without them I would've had not a single clue about what to get. I came away with some fancy French set and it was an easy experience. read more

I am a medically disabled veteran. My fiancée went shopping and I needed to sit down. I was sitting down at the make up tables and an employee told me I wasn't allowed to sit there although I told her that I'm disabled. She told me to sit at the edge of the window as if I was a child that could bend over that low. Never would recommend this place for how they treat their veterans and for how they are unable to accommodate those who require seating. read more

Review specifically for Cassandra's makeup service-- I've gotten my makeup done by Cassandra at this location a few times now and will continue going back to her! She does a fabulous job, is kind and professional, and has helped me find products that work for me. Highly recommend :) read more

I work in customer service. I am also a makeup artist, so to have such disrespect from this location will prevent me from coming back. I rather drive to the city or go to Stonestown to go to Sephora. I do not like using the word "hate" but I hated this location and the service. It was a busy Sunday and I totally understand when the consultants are busy but that doesn't give them the right to just dust me off their shoulders. I had asked a girl who I thought was gorgeous and looked really friendly for help on a foundation, although I am an artist I also love getting feedback from other people. When I asked her between two foundations she didn't even give me advice. She just said what works for her and not even giving other brands a try. What I had noticed also was that they will up sell you the more expensive product without an explanation. I do not appreciate that. She was speaking to me very monotone, not even with a little smile on her pretty face. Then I tried asking another girl and she was sweet but also didn't bother helping me more than just her own opinion. I myself am not one to hate on other people. But for such a beautiful person can be so ugly if their personality is sh!t. I totally understand being busy but I was the only person who was in that area and asked for genuine help... Point blank is a pretty face isn't always a pretty soul. Makeup only covers what we don't see. Real sh!t. Won't ever be back. read more

Please hire staff with better customer service and a willingness to help their long-term loyal customers. Called several times on the day of and even in advance to have eyelashes and eyebrows done ONLY, and always told NO they are booked. Just flat out NO. NOT, I am sorry, we are all fully booked, but I can try to see if we can fit you in for a quick eyelash application only. NO, just NO and bye. Not even I am sorry, or asking if I am a loyal beauty insider, etc. Well, hire more staff to service your customers. Or have something special for those loyal clients/customers who are not only regulars but purchase hundreds of dollars worth of YOUR products. Take NOTE: Long term customer loyalty Proven strategies to create long-term customer relationships, loyalty. Successful companies spend time with their customers beyond the initial purchasing transaction, providing value and building engagement and alignment. They continue to learn what their customers need after closing the initial sale. Taking my business elsewhere now! Bye Bye Sephora read more

I had a great experience at this location! Customer service was great, special shout-out to Dani for going above and beyond to help me find the best items. She was absolutely amazing! read more

I think my 1st revue was removed some how so I will re-post it. Lots of staff at the Burlingame location but not all are helpful. The floor person was knowledgeable and friendly but the cashiers were not. Two female cashiers were talking among themselves and it was clearly not about business, all the while we stood there being ignored. No eye contact when asked questions about the free gift my wife qualified for and no thank you for coming in. She was in a rush and very cold and curt. Not a company asset in any way. Management should observe their employees closer to see what is really going on and how poorly their customers are being treated. read more

This is my staple location to go to since its close to everything in Burlingame. It's a easy stop in for makeup refills and skincare purchases during my lunch break. The gals here have been super nice and will make little samples for me so I can take my staples with me when I travel. The line was super long here during their VIB sales. Parking can be hard to find + cost coins. BOO! I came here to get my Temptu cartridge and the gal who helped me was super patient to get it matched to my skin tone perfectly. :) read more

I had occasion this week to visit three Sephora stores in Burlingame, Foster City and Hillsdale Shopping Center. The staff in Burlingame and Hillsdale were EXCELLENT, FRIENDLY, PLEASANT and KNOWLEDGEABLE . Not the case in Foster City. I don't think there were more than three and the one that I asked a question of (after waiting for her to finish a long conversation with the other girl about her lunch was literally useless. Rude, absolutely no knowledge of products and acted like she was terribly bored. Her last comment ~~~ do you want to buy one , or not!?!? Not sure what that "one" was. Don't bother going to the FOSTER CITY store for ANYTHING!! read more

My skin is a sensitive nightmare. It's been like that all my life and I've wasted tons of funds on makeup and skin care. But thanks to Sephora I don't have to waste money anymore. I love that almost anything I want to try, they will make a sample for me. Last visit I picked up some of my go to philosophy present, but wanted to try their hope in a jar tinted moisturizer and supernatural. All I have to do is ask and next thing I know, Liliana has prepared two nice sized samples for me to take home. (Actually, this is great for when I go traveling so I don't carry more than 3 oz and have my make up confiscated - hate when that happens!) I know what you're thinking, but no, I don't just keep getting samples. If it is something that works for my skin, then if anything I buy it over and over again. And with the variety of items they have, its great to have options. read more

Everyone (almost) was wearing halloween face makeup......uh I think I'll do my own makeup today..... Everytime they ask if I need help, I say no thanks Im good...but what I REALLY wanted to ask was what shade of tinted moisturizer OR liquid foundation matches my skin-- but then I realized I wouldnt only want 1 persons opinion, and thats weird to ask multiple people JUST to make sure (especially if its $30,40,45). Not survey time. So i try on the colors but can NEVER tell if it matches exactly...how can you pick when they have a range of up to 10+ shades sometimes?! And what if I turn more tan or get more pale? Who knows? AND THIS IS THE MAKEUP PREDICAMENT.........THAT EVERY GIRL GOES THROUGH AT ONE POINT OR ANOTHER. Unless youre an artist and colors come naturally?! Eh. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Burlingame, California

I had entered the premises & already sensed weird energy at this specific Sephora. I was specifically looking for a NARS concealer & proceeded to nicely ask one of the workers near me. I couldn't find my shade so I just went to the cash register to pay for a perfume. The same worker who had 'helped' me followed me all the way to the cash register & accused me of taking a concealer. So I told her to follow me & proved her wrong. WORST experience of my life, wish I had gotten her name but I'll figure it out. read more

Can you believe that Sephora has opened up a location in Burlingame? It was just weird seeing it there in the middle of everything else, but then again, Burlingame Ave has changed a lot in the past few years. I'm not sure if I like it because I preferred all the old shops and restaurants with the traditional and nostalgic feel rather than the huge chain stores which have come in now. Still, I guess it makes it very convenient if you needed to shop at Sephora and did not want to drive far to get your stuff. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Burlingame, California

The woman with the septum nose piercing should not be working here!! Customer service here is DEFINITELY a hit or a miss. I've had a couple of awesome, friendly encounters at this store, but this one rep completely ruined that image for me. I wish I got her name. (All I know is that she's the one with the septum nose piercing.) Worst customer service ever! I rarely write about retail stores (only restaurants) but this woman was so snarky that I just had to. Not only is she rude and makes you feel unwelcome, I was returning several makeup items that just didn't work for my skin. I had all the receipts and my VIB Rouge card, and yet she told me that she can't provide a full refund (only partial and the rest, she would have to issue store credit. Ummm, what?) Instead I went to Hillsdale Mall to return my things and it worked out perfectly fine. What a waste of time. read more

This location is always out of stuff and the staff isn't friendly at all except one girl I catch and she's very sweet. But this store overall, I prefer to take the drive to Palo Alto Seohora and get samples of products to try and enjoy trying out new make up and skin care. I also like Palo Alto New remodel compared to how old this location looks. read more

SEPHORA - Amazing face product from Sephora - Cosmetics & Beauty Supply Near Me - Burlingame, California

I love this store. Everyone here is super helpful and nice . I am addicted to thier eye shadows and lip glosses .

Customer service was quite friendly here! Maybe a little too friendly though... I was asked about 5 times in 15min if I needed help with anything. Can a girl browse in peace for a bit? I felt like they were intruding in my browsing experience a little... I was also a bit disappointed that they didn't have Pink Sugar and one of them didn't know what it was? isn't it a Sephora exclusive? I was also dissatisfied with their touch screen Fragrance info provider because it didn't have a "fruity" subsection. it only had floral, spicy, fresh, and I think woodsy? but no fruity? I also wish they could provide the notes next to the physical fragrance itself so I kind of have an idea which ones to try and which to avoid. I was only happy to have been offered samples because Ulta and Macy's doesn't offer such on fragrances. I asked for a couple to try and test the longevity. That's important to me when buying a fragrance because the bottles are not cheap!!! One girl was very helpful with that! One of them suggested the $65 sampler, but most of the choices of samples weren't my taste so I wouldn't be completely happy with it. read more

SEPHORA - Perfume sampler for $65 and you get a full size of your choice of sampled fragrance you loved the best! - Cosmetics & Beauty Supply Near Me - Burlingame, California

I been coming to store for a while now. But when my husband got me a surprise gift, he didn't keep the boxes or receipt. He spend about $500 on Tatcha products. When I went to this store a nice lady said I can do a store credit which is something I wanted to do. But when I got to the counter a young rude lady (don't want to say her name) said I can't do that. I was surprised cause I called customer service and told me that I can exchange or do store credit. When I told her she got more irritated and extra rude being loud about it. She should've looked at my account, wit the amount of money I spent in Sephora and points I have. I left the store!! Went to the Daly City Sephora and they happily helped me. Bought extra stuff as gifts for my colleagues. read more

DO NOT SCHEUDLE SERVICES AT THIS LOCATION! I have scheduled my daughters make up to be done twice at this store. Both times they have called me to cancel. The first time was the day of my daughters homecoming dance. They called that morning to cancel my appointment. The second was a few days before my daughters Winter Formal Dance. Once again my daughter was let down by this Sephora location. DO NOT SCHEDULE services at this Sephora. They will cancel last minute and you will be left scrambling trying to find someone to do your services. read more

eyeBrowS, lipstick, Facial cleansers & a Whole lot more-- this is D place where I get Most Of Them. I like D Convenient Parking @ D back WhiCh could Be a little Challenging esp On d weekends. i hv a Beauty insiders Card w/ Them in Which Ive been accumulaTing Points To redeem a beauty Product of my choice whenever I wanT to, They also Give U something On Ur BirthdayS , sweeT ! cant live W/o Them , Even If i hv To spend .. Ahh d price Of Beauty ;) read more

Dry Shampoo 1) Klorane: B- (nothing special; same as cheaper ones) 2) Algemarin: B (pretty good, cheaper than Klorane; smells kinda like aquanet though) read more

This is the most quite Sephora ever! Excellent location! I've walked in here twice and each time there's barely anyone. Why?? It's located where all the good restaurants are. Mingalaba is just across the street. This branch is loaded with goods that the branch in Valley Fair is loaded with. It is in fact nice to shop here since you can shop in peace and quite. I bought two eyeliners and some lotion and spent longer time here just because it feels nice to be in a quite store for a change. The staff are friendly and helpful. Parking can be tough sometimes. Since Burlingame Avenue can be busy especially during lunch or dinner times. There is the metered public parking behind the building or the metered parking in front of the store. read more

I've been to this Sephora twice now and this location is definitely not my favorite. The main reason is, because I can never get the service that I need. I was having a hard time finding a sales person on the floor. I looked around for about 7-10 minutes and I finally was able to approach a lady who seemed busy. I only had a quick question and when I asked her if she could answer my question about a smashbox product she was very stand-offish. She finally checked the bottom drawer to see if they were out of the product, which was all I wanted to know and yes they were out. I'll say that it's been extremely hard to find a Sephora where the sales people don't have an attitude. I simply don't understand why that this. Anywho, I really needed some concealer and so I finally found another brand that was close to the color I usually use. The good part of my visit to this location was that I did not go home empty handed and the cashier was the only one who was actually friendly and personable. Overall l I got what I needed and look forward to going to another location next time I need makeup. Sorry Sephora, but you guys really need to work on your customer service skills. Seriously! read more

I had to wait outside in line due to COVID, but the worker out front made sure that each person in line was taken care of efficiently. For instance, he brought out someone else's pickup order so they didn't even have to enter the store. For me, I knew exactly what I wanted, so he had someone inside grab it and he rang me up out front. I didn't have to set foot in the store and got my item in maybe 7 minutes. I love this location and want to give the workers the recognition they deserve! read more

I didn't even want to give this store a 1 star, but it wouldn't let me post without. I was in this store and walking around looking for a brand I've used and another brand my daughter used for 15 minutes, with not one employee acknowledging me. I like to be left alone when I shop, but when I'm making circles and eye contact with your employees having a full on conversation at the register, I would think someone would have the decency to ask "do you need help finding anything"......but no; it did not happen. I walked out of the store and have not returned since; I will gladly go out of my way to go down to the Stanford location, where I know those employees will be more willing to help assist. Very disappointed. Don't know if the staffing changed. read more

The customer service reps here are hit or miss. On June 15 I had the unfortunate pleasure of dealing with Matthew at cash wrap. As I checked out, I asked what one of the customer service rep's name was and he asked my why I needed it. I politely declined and said I can just give feedback via survey. Matthew then tells the cashier charging me out that I don't get a survey. So as my receipt is printed (wasn't given the option of it being emailed) he snatched the last part of the receipt, crumbles it, REFUSES to give it to me, and throws it away. I ask him for all my receipts and tell him that I know it's a survey. With a smug attitude he lies to me and says it's a return survey and since I didn't do a return, I don't need. I continue to tell him that I still want ALL my receipts. He says that they've changed their system and mocks me with how long he's worked as Sephora. He crosses his arms and condescendingly tells me 'Have a nice day.' This from a customer service rep WTF?! As I left, I called the Rouge customer service and filed a complaint. I was told the store or district manager would contact me but guess what, no one has. What was I going to write on the survey; Sandra racially profiled me as I looked at the back stock for a Tarte eyeliner. Sephora, you failed hard on this one. read more

Grumpy old lady as employee needs to learn customer service. If you're a male coming to sephora and have no clue what is what the last thing you need is someone in your face yelling "WHAT DO YOU NEED." read more

They never offer good customer service at this location, not as good as the store in Hillsdale and Stonestown. Went into store tonight and a lady was great to offer a sample of Ms Dior fragrance; when I asked another lady, tall with long red hair, to help me find Sephora brand bronzer, she looked in the drawer and said we don't have it, and walked away. She never offer to order the product online and ship to me, or offer a different brand. I guess if you don't help customers, you don't need to work. And you wonder why they close retail stores? I much rather buy my products on line and return them. read more

Bad experience at this location especially the cashier! Very rude and not personable. The other employees were very considerate and offered assistance as well as a basket. Back to the cashier, after giving her my email and paying for my items, she just says, "Thank you!" She didn't offer a bag or wrap up my items like I'm used to. She also did not hand me my items, I had to grab them from the counter. I was so close in saying nevermind and refund my $$, but I didn't. Can you at least fake it until you make it? Please give this location a class on customer service! read more

I've been here a few times over the last several weeks. This location could do so much better in offering customers a great shopping experience. The management and staff need a customer service refresher course. There's this one guy (maybe the store manager?) who flits around like he's got a million things to do and can't be bothered assisting customers. Umm, there are two people in the store and it's your job. Make an effort. How hard is it to answer a question? Cashiers who look like they'd rather be somewhere else. Not a smile to be seen on my last visit. MUA not so helpful. The energy and attitude is so bad in this store. I hope it improves, as things are starting to get busier. read more

I have been into this store a few times in preparation for getting what I need to diy my makeup for my upcoming wedding and have been impressed each time! Once I went in to scout out products and was given some very helpful advice by Jackie that was perfect, and totally not pushy or over selling which I greatly appreciated! Second time was to get my makeup done and both woman (one prepped my skin and the other did my makeup) were awesome!!! I requested a natural makeup look that I could replicate myself. She walked me through how to do each step and used colors I already had at home to reduce what I needed to purchase....SUPER HELPFUL AND FANTASTIC! And I loved the look we came up with...my only critique is that the eyebrow color was a tad heavy, but a simple fix! Definitely will return for future skin care and make up needs! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Burlingame, California

Very unhelpful staff. No one asked to help me until I had been wandering around looking for someone for several minutes. I asked a girl with reddish hair for some foundation samples. She told me I could only have three - OK, thanks I am aware of that and am not here to get unlimited samples. After arguing with me that no foundation oxidizes she got me one sample and then forgot about me when I had already asked for two other foundation samples. When I tracked her down she muttered something about being busy and gave me the second sample, unlabeled, in the same bag as my other unlabeled foundation sample. I never got my third sample and wasn't interested in trying to get the attention of her or another employee. Disappointing. read more

When other people work out = look smokin' enough for an instagram-worthy selfie. When I work out = I look like Nick Nolte. It's not a pretty sight, but over the last 3 1/2 weeks I've taken 50 Pilates classes and while some parts of me are looking tighter, there's def parts of me that are getting run ragged. So I came to Sephora for a little pick-me-up in between classes to get some of my make-up basics that I'd run out of and a few treats for myself so that when I do get ready for a day that doesn't involve 4-hours of pilates, I won't look sub-human. The store lives on a pretty prime corner in downtown Burlingame, so don't forget to bring your quarters for parking because as progressive as this city is they still use coin-operated parking meters that only take quarters in a world where people only carry plastic. It's bright and airy inside and though it's a little tighter that most other Sephora's they carry just as much merch, if not more. Their displays are dangerously well put-together and they know exactly what I don't need but want to but and place it right on the route to the register. The line corral here is a little short and old people are clearly very confused by it based on the one woman who was so close to me I thought she was going to ask if I'd pay for her stuff, too. When my Sephora account didn't immediately come up in their system the girl at the register took the time to find it using other information and update my file so it wouldn't happen again, even though she could have just waived me off and taken care of the next person... who was that crazy old woman who was trying to juke my personal space. read more

My husband and I were on a day date and in Burlingame before we were supposed to go to dinner with some friends. We'd been out all day, and so I flipped down the car mirror to freshen my lipstick. I was aghast at how none of my make-up seemed to be on my face anymore! I spotted the Sephora and had my husband circle around while I dashed in, intending to buy some basics. I was the equivalent of a sure thing -- from a sales perspective, that is. Whoever helped me would have had a modest but quick sale -- I needed tinted moisturizer, powder, blush, eyeliner, STAT. Hmmm, though I tried to make eye contact with the sales staff, NO ONE stepped forward. A bit peeved, I proceeded to help myself to the make-up samples. My face made, I left with nary a purchase. Who needs non-service? read more

Have you ever seen the movie Pretty Women? Remember when she goes shopping on Rodeo Drive and the women in the boutiques would not give her the time of day... well, that is how I feel every time I would visit this location. Which was quite often because I used to live down the street and I did not have a car. So I went there by default. And every time I felt like garbage. I was never welcomed, and if I was, I was never asked if I needed help. I am not easily intimidated but these women made me feel inferior. If they did not have what I was looking for, which was often, I was not helped with ordering the product. It was simply and "oh well". I always felt lost while shopping. Normally, I shop at Sephoras because I know I can get good make up advice from pros. Not in Burlingame. There was one thing they are really good at! They are awesome at saying "good bye". It was the one thing I knew I could count on. read more

Sephora seems to think dark skinned women, the ones who spend the most, are not worthy of the same respectful and pleasant service of "paler skinned" customers who they allow to freely enjoy shopping their shopping "unsupervised". In my opinion they appear to racially profile, blatantly stare and neglect us more then than servicing us. After I started recording them following us from line to line then stand and stare at us perusing the cosmetics, I was informed I could not record them! I replied you can not racially profile either! Only after discovering I had the clout to stir the media and the community at large they extended an exaggerated cordiality offering seating, conversation and samples. So wishing for a class action in the future. I have my stories waiting. Meanwhile report all Sephora's you find doing the above this to the State of CA DFEH public accommodations enforcement Unit to trigger a class action read more

I don't know what this says about Sephora at Burlingame, but I'm of the same opinion as Nat A. Weird thing is...I'm definitely not a teen and am older than 20. I don't feel welcome either. The sales associates don't give me the burden vibe, but they sure as shit give me the what the hell are you doing here vibe. The last time I was in it was extremely noticable, the two people that I think were the "greeters" (those plants at the entrance of the store) shot me this look that almost stopped me dead in my tracks. They didn't say welcome or hello or fuck you. They just shot me a look. What the hell is up with that? Fuck, I just want some eyeliner, bitches! I don't need your attitude, you're sales associates at Sephora, for god's sake. You probably make around $15 a hour, at most. Get over yourselves, make sure ALL of your customers feel welcome. I certainly will not be shopping at the Burlingame store again and I'm a Burlingame resident. read more

small store. BITCHY, bored, can't-be-bothered-with-you-attitude filled staff that wear too much makeup and who I wouldn't want to ask advice from and even if I did, I wouldn't get it. Go to another Sephora or shop online, don't waste the time to find parking to go here. read more