Not sure what everyone's fuss is about. I had a great experience. I walked in and was immediately greeted. Bianca, Amanda P. and Mahail (I apologize if I spelt this wrong) were all very helpful. They help me color match my skin and suggest products both good for my face and popular. They can also ring you out by a POS system on the phone if you're paying by credit or at the cash register. Lovely location too right next to tons of other stores and cafes. read more

SEPHORA - Sephora cream lip stain and Milk makeup contour - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

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I had a positive experience here. I came in needing help, not sure what I needed and was basically overwhelmed. A very helpful greeter set me up with a very patient associate (I wish I could remember her name). The very patient associate helped me find what I needed, gave me tips for application and I left happy. I didn't like I was being upsold and felt like I was just given helpful info. The store itself isn't that big and it was very crowded when I was there, so it can get claustrophobic and hot in there quickly. If you need help with something, know the associates are very helpful, but you might need to wait. The plus side is that if you wait it out, the associates are very helpful and give you undivided attention. read more

I would avoid this store if possible. Several of the female associates I interacted with were dismissive and unhelpful, which made the experience uncomfortable. That said, the associate whose name starts with a J (I believe Jeremy) was excellent -- friendly, patient, and genuinely helpful. Unfortunately, my cashier, Angelika, seemed offended when I asked a simple question, which really soured the experience. Not how you want to spend a Friday. read more

I visited this Sephora location after a nail appointment. I came here with the intention of purchasing specific items. I managed to find one thing that I was looking for. The other items were not available and I was told to purchase them online instead. This location is a bit small and limited. The workers here are somewhat helpful but not as pleasant as other Sephora locations that I've been to. Also, from what I observed, there are only credit/debit check outs available towards the entrance of this Sephora. read more

This is probably the smallest Sephora location I've ever visited, but for such a tiny space they really make it work. They carry all the top brands, have plenty of helpful staff, and the checkout process is fast and smooth. You honestly can't go wrong with Sephora. read more

SEPHORA - Entrance - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

I absolutely despise this Sephora, besides it being so small having very little things in stock and really just a waste of a location. The customer service is shotty, what made me right this review is I recently left there and needed help with perfume to purchase I went to the associates at the counter and one walked right pass me and the other stared down at her phone as she walked from behind the counter to the front of the store. I made a comment and a near by associate that was checking someone out offered to help me after hearing me. And of course what I needed was out of stock (but thanks to the associate for the help). The customer service here is horrible and I'd pass by just to visit the union square location a few stops down on the L. read more

Passing through Williamsburg and had a list of stores I needed to stop in. Sephora was on the list as I passed through always busy Bedford Avenue. I knew I needed replen on my Tarte concealer. I highly recommend Tarte, high quality product. I need to explore other products from this brand. This Sephora Studio is much smaller than the one in Bay Ridge and Soho. The layout though is quite similar to those other locations. I asked where Tarte was and my shade and Juliana quickly guided me to it and found it within seconds. Quick and courteous service. The checkout process was a bit slow but otherwise smooth process. read more

SEPHORA - Highly recommend Tarte concealer - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

Great customer service , but not many choices for men cologne, only like 3-5 options , mostly for female cosmetics which I guest that's the stores majority customer base read more

SEPHORA - Wife booty lol - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

I just wanted to mention what a terrible experience I had today @ this location. I only write positive reviews, (you can check my review history) - but I have to say the young lady with the bun - checking guests out around noon - (in the front of the store by the entrance). Your disrespect towards me was very apparent and not appreciated. Thank you for being a valuable asset to your Sephora family. Because of you, I will never step into another Sephora again or shop online! Keep up the great work sweetheart! read more

Always good staff to help out, they're never pushy just knowledgeable and quick. And it's small so there's often a line but it moves quickly. Really like this Sephora. read more

Bridget is AMAZING I came in to get my make up done for an event I had. I won't lie I was a little scared I didn't think she would know how to do make up for my skin tone. Bridget understood the assignment!! She beat my face to the gods. My make up looked sooooo good. She was so friendly and sweet. She made me feel so comfortable. If you are looking to get your make up done she is your girl! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

This Sephora sucks (a little more than others) staff is consistently rude. Id rather buy online. You get more help, you get samples without signing up for their cc, you don't get an attitude for asking for a missing tester, etc read more

They never have enough employees at the cashier counter yet plenty of employees on the floor asking if people need help. Well when I asked for help on a lipstick the woman said she couldn't read the label on the lipstick and couldn't help me determine what kind of lipstick it was. read more

Everyone was so sweet! I went in to get my make up done for Comic Con and Star eagerly took the challenge on of giving me the perfect 90 minute make over for my Pennywise the clown cosplay! Star was knowledgeable, sweet, and SO funny. She really made my experience. The entire staff was really really kind and helpful. read more

SEPHORA - Amazing work from Star she's so great! - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

I usually have nothing bad to say about this Sephora, but I went in today looking for the Rihanna gloss bomb and to my surprise there was a 50% discount sign that said "50% off today!" right underneath the glosses on the top shelf. I was super excited and decided I wanted to purchase. When I got to check out I asked to confirm if the gloss was 50% off and the worker said that she would check, at which point the manager came over and confirmed that the glosses were actually not 50% off and that it only applied to select products. I then asked her if I could take her over to show how misleading the sign is given that it is right underneath the gloss bombs. When I showed her, all she could offer me was "oh yeah I'm so sorry about that" and walked away. I am super disappointed given that whenever this has happened at any other Sephora they have honored the sign and what it says. Not a good look at all. read more

I came in because online customer service was incredibly unhelpful. I received a product that I've used 5 times already and is my go to in an online order and it was defective. I opened the tube and the entire inner contents of the foundation stick fell out as it must've cracked at the base during shipping. I initiated online chat to try and get a replacement and Stefanie said they couldn't replace it because I damaged/dropped it which I did not. I tried to explain what happened and she just kept stating they don't replace anything damaged after delivery. I used to work for Sephora so I know their in store returns/exchanges are usually quite simple so I was surprised she was giving me such a hard time/blaming me for something I didn't do. I went to the store prepared to have to do a lot of explaining and begging but shopped around a bit first. It's definitely a smaller location but the staff was very helpful in pointing out where certain sections were and helping me locate what I needed. The check out line was long but the two cashiers and mobile check out made it move really fast. I got to the front and said I wanted to purchase some new products but also exchange a damaged item and I didn't even have to explain what happened the girl just apologized for it coming defective and swapped it out for me as and then charged me for the other $150 dollars of product I was getting. I came in upset and left happy so thanks to the team at this location. I wanted this to be a 1 star review for my online experience but didn't want that 1 star to reflect poorly on this individual location because they were great! read more

I order online or head to the Flatiron location, the staff at this location is consistently awful.

Don't expect 200+ brands of makeup, skincare and haircare. Don't expect the craziness found at many larger Sephora locations. Do expect personalized and customized service. Do expect a nice, orderly layout. I'm referring to the new Sephora Studio located in the heart of Williamsburg. I missed the opening night/launching of this new location but visited a few days later. My opinion--very positive. The Studio is akin to a boutique where the artists pride themselves in offering customized assistance and mini (or full) makeovers. Raise your hand if you've visited a larger Sephora and couldn't find assistance anywhere in the store! Not with this Studio. You'll be assured of receiving help if you need it and when you need it. Fingers crossed that this service is consistent. I browsed the different brands and didn't miss the ones that were not available. Not sure about other shoppers, but I'm content with 50+ brands. I don't need 200+. Less is more. Just as long as they carry cruelty free brands. Note: many are NOT. I inquired about a matte lipstick to the lovely makeup artist, Kiki by informing her that it was impossible to apply, feeling so dry. Next thing I knew, I was given a seat for a mini lip makeover. Sweet. She let me know that I needed a few products/steps to allow the lipstick to glide on more easily: a balm, lip primer followed by the actual lipstick (Hollywood by Anastasia). Voila! I was lip ready. There was no pressure to buy any products. I didn't. And in case I forgot the products used--fear not--they were emailed to me for future reference. This is an intimate, chill vibe Sephora that's a welcome addition to the neighborhood. Thanks! read more

This is indeed one of my fav places to go. It's Sephora what is there not to love? The staff are charming and polite. I always end up buying more than what I came for. I stopped by here when I went to visit a friend. It's so cute and literally compliments the neighborhood and it's next to an Apple store and across the street from Whole Foods, Duane Reade, and a T-mobile. So it's just a huge plus for the colorful neighborhood read more

I was here on opening day . Customer service was good even though they were very busy . They took their time to swatch and test out products and didn't leave me hanging . The aisles are well planned out . Range of cosmetics: they have most of their major brands on display and are helpful in ordering something online / shade that they don't carry in store . Range of skincare : their skincare section is smaller compared to other stores and is located towards the back . Again they carry the favorites but if you are going for a specific face mask or a skin care product call before hand / ask for help Range of hair care products : so this was limited and they do carry some of the hair care flat irons / curlers but would be wise to double check before going in. Tip for moms and nannies : For those going in here with a stroller, the aisles are pretty tight for a single stroller. I don't think a double would make it through . I've not tested their beauty services or classes yet but will keep this area posted . read more

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This is the worst location in NYC - so small, rude staff & they are so weird about redeeming your points - go to literally any other location for a better experience read more

I booked my first ever make up service at this Sephora location for a maternity shoot I had later that afternoon. The staff is incredibly kind and let me tell you about the main event, Angelique, who made me look like a literal GODDESS. Y'all. I am a very minimalist makeup lady myself but I needed to bring the drama to the shoot and Angelique went above and beyond to make this mom feel like a Queen. We had an amazing time connecting about motherhood and she told me everything about all of the products she chose for me and why she chose them (long lasting performance, no flashback on camera, color contrast, etc.) Angelique worked such magic that in the store other staff members and shoppers kept coming by being blown away. She is truly a gifted makeup artist and a gem of a human (and a fellow native New Yorker ayyyy!). True to her name, You are in the hands of an angel getting your makeup done with Angelique. I can't wait to come back and take a class to replicate this lewk!!! read more

SEPHORA - Look how amazing my makeup looked!! No filter, shot in natural daylight on an iPhone XR. - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

I stopped in on a Thursday afternoon since I had some time to kill and wanted to find a few new products. The location as other Yelpers mention is probably 1/2 the size of the smallest Sephora you have set foot in. The skincare selection is I think only 2 small rows and most of the store is devoted to makeup. I was able to find someone to give me recommendations without much trouble and they were able to quickly fit me in to apply a few products. The makeup artist told me that they had just reached the 1month mark of their opening - congrats! I found it a little odd that they can only apply a single type of product (i.e. contouring items) when I had expressed interest in a lip gloss, blush, highlighter and the contour palette. It seems weird since you'd think Sephora would want to have you get them applied by their stylists and want to buy the whole look - most people gravitate towards Sephora since they know its a no pressure approach and their employees are not working on commission. The employees are all very friendly and have great recommendations - definitely stop by if you're in need of some new face stuff. FYI - they don't have Charlotte Tilbury at this one yet (I've been stalking tons of Sephoras for this). read more

Staff are lovely for shopping help. But do not recommend makeup services here now. It is now a full paid service (previously you were able to redeem product) and even though artists are supposed to now be qualified, they are not as good as previous staff members who were providing makeup application service. read more

This was my first experience in the Bedford location in Brooklyn. I loved it!! It is a brand new shop with such friendly staff!! They make you feel welcomes as soon as you walk in. I made an appointment for makeup and was seated ASAP. The makeup artist I was scheduled with was "Kiki". She is professional, friendly, knowledgeable and funny. She had me laughing the whole time and gave me great makeup and skincare advice. I loved the look she gave me and will definitely request her for future bookings. Great job!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

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Rude ass cast!!!!! Ughh i just don't understand why employees are so rude. I not only work in the industry but once upon a time I worked for Sephora and I NEVER was rude to a customer or fellow cast member. Let a smile be your umbrella or go the fcuk home and seek employment where human interaction is not involved read more

This is Sephora's 'mini me' store. It's kind, sweet, naive (we'll see how they do after a few more months) but hasn't matured to the big Sephora because it's missing a LOT of makeup, skincare, and fragrance brands and products. There is also a very small checkout area with no grab and go travel size products available to snag before you check out. This location is more for the 'I'm in the area, have a date in an hour, ran out of x makeup so I gotta find something similar to what I'm used to and need a quick fix'. If you have a return purchased from another store, you'll be fine, but if you want to exchange, you just may not find the replacement (I couldn't). Good service and I was actually relieved I wasn't ignored like most Sephoras I go to because they're too crowded, make eye contact then walk past me without offering help. The staff here even went as far as pulling a product from the sales floor while I was at the counter and they all collaborated so well to try to help me. I appreciated that and really hope this store stays the same as far as service. I don't think they're meant to carry more products but they should call this the Sephora Express store so people can know the difference before arrival. Or, hopefully most people will be smart enough to check Yelp before arrival! read more

Now I used to love this Sephora, but never have I had an experience like this, myself and my bestfriend (were both women of color) were followed around the store as if we had came to steal something, one employee white, with blonde hair and sparkly blue eyeshadow asked if I needed help 3 times after I kept telling her no, another, with glasses and a ponytail wouldn't let me touch a product with out asking if I needed assistance, it was just an awful experience, it made me uncomfortable and I truly don't want to shop there again read more

Cleanest sephora I have ever been to. This was a Sephora Studio so not sure if that means better but the brands were more high end.

Wow the worst the sales associate came up to me asking "are you buying something or what" how rude and while I was looking around they went to tell another employee and they came to us asking "are you guys shopping Or what's going on" I wasn't even in there for More then 10 mins read more

it's cozy, gr8 customer service, convenient location/apple stores, citi bank, Whole Foods marcket is near by... open late hrs. They don't carry the regular perfumes. They only have a small one. read more

Sales representative was rude. I asked if there was anymore of a product left and they said, in an annoyed voice, "Then that means it's probably out of stock!" And then, annoyed, went to go look for it. I'm a rouge and been to Sephora's everywhere and this is the first location I'm disappointed in. Definitely stick to the Soho one if you have a choice. This is the second time I've had a negative experience here. Not coming back. read more

I had such a great experience with the sales associate, Anna. She listened to everything I said I needed and I am SO happy with what she suggested I buy. It's always difficult for me to purchase new makeup, because I truly do not know what to get for my skin (dry/oily/need it to last 12 hrs minimum). She listened, she delivered and after a couple of weeks of the items I purchased- I can say what she suggested was right on. She's wonderful and I highly recommend asking for her help! read more

I had the pleasure of getting my makeup done by Jackie and she did not disappoint ! She explained each step of the application and showed me all products that were being used (that was a first). I loved that she made her own recommendations as I didn't have a specific look that I was going for. I don't typically wear heavy makeup, but so glad she did because I was able to see how awesome it looked in pictures! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Brooklyn, New York

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The worst sephora or any cosmetic shop I've ever been to. As mentioned in other reviews none of the sales associates will acknowledge you or talk to you. They ignore you or stare at you as if they think you might be stealing, or just stare through you vapidly. I've seen so many customers try to get assistance to no avail. It's laughable because the floor is teeming with staff, yet none of them seem to be doing anything but standing around talking to each other. Even if you tried to ask a question you couldn't get a word in. Samples are never restocked. Half the products you want to sample are just empty packaging- eyeliner, mascara, skincare. Just the worst, most off-putting vibe in this place. After coming in a few times today I finally vow never to go back. read more

I really like this Sephora. Marissa was super helpful and she really knew her stuff. She made it a point to wash her brushes in front of us as well as her hands. I can't say enough about this- this is exactly how you prevent germs and gross breakouts! She and her colleague made sure I got the product that I needed and she was super well versed in her knowledge of the products. If you go to this location and you need a color match- go see Marissa. read more

Customer service was extremely rude and impatient. It was the first time I was doing some shopping for my girlfriend alone, and I did not understand the difference between certain products. It took over 10mins simply to track down an employee and upon me inquiring more about the difference and reaching a conclusion on which product the I should get, the employee "helping" had the audacity to say "about time, that all you needed to say." I definitely did not feel welcomed to shop at this particular store nor will I be coming back to it. The only reason it is not a 1 star rating is because I did manage to order the product I want in the end. read more

Jacqueline was rude and horrible. Too small to have pretty much anything available. They allowed horse sized dogs in the store. It did indeed smell like dog feces and strangely enough garlic there inside the store. One of the associates had pink eye. That whole place seemed more like a festering Petri dish of nightmares than a beauty store. Disgusting. read more

Smaller-sized, welcoming sephora where I've gotten some great recommendations :) nice to have aa store in the north Brooklyn area so I don't have to get a train for my high end makeup fix read more

So I had a makeover for a wedding on November 9,2018. I bought some items because as per their policy you must make a purchase of $50 or more to get this "free" makeover. The next day my eye started itching and I couldn't figure out what was wrong. The day after that My lower lid started to swell. Within the next few days I developed a bump under my eye and was diagnosed with an eye infection. I contacted someone at Sephora Customer service and I was told by the representative that all they could do was refund my money as long as i returned the purchase I made. Since this made no sense to me I contacted this store and spoke to the manager. She took my information and contacted me a couple of days later. She then referred my complaint to another office. Within the next couple of weeks after my eye got worse and after having to purchase eye medication and copays and going back and forth to the eye doctor my eye has finally gotten better ( almost 5 months ) A few months back I called the Sephora store again and spoke to yet another Manager who said they would have someone contact me. I waited and waited and finally in May 2019 I contacted the Better Business Bureau and miraculously i finally received received a response from their insurance company asking me to provide the necessary documentation which i immediately did. A few days later they send me a check refunding me ONLY for my medical and prescription copays. I responded with an email to inquire about the remainder of the refund i was expecting covering the cost of the additional items my doctor suggested i purchase to heal my eye and the money i paid for the items i was required to purchase at the time of the makeover. I received no response and again was forced to contact BBB. Once again after i contacted them i received a response telling me they WOULD NOT be refunding me for the additional items i had to purchase or the actual makeover that caused my eye infection. They stated i should have returned the items i purchased within the 60 days. Are you kidding me ? I'm assumed the FIRST thing that should have been refunded should have been the makeover. . You get an eye infection from their makeup or makeup application and they disregard you and never even have the decency to refund your money or follow up until you contact a Consumer agency? This is outrageous. This post though is just a warning to those who are considering getting a Makeover. It will be at your own risk and you will be left to fend for yourself. read more

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