So I had a makeover for a wedding on November 9,2018. I bought some items because as per their policy you must make a purchase of $50 or more to get this "free" makeover. The next day my eye started itching and I couldn't figure out what was wrong. The day after that My lower lid started to swell. Within the next few days I developed a bump under my eye and was diagnosed with an eye infection. I contacted someone at Sephora Customer service and I was told by the representative that all they could do was refund my money as long as i returned the purchase I made. Since this made no sense to me I contacted this store and spoke to the manager. She took my information and contacted me a couple of days later. She then referred my complaint to another office. Within the next couple of weeks after my eye got worse and after having to purchase eye medication and copays and going back and forth to the eye doctor my eye has finally gotten better ( almost 5 months ) A few months back I called the Sephora store again and spoke to yet another Manager who said they would have someone contact me. I waited and waited and finally in May 2019 I contacted the Better Business Bureau and miraculously i finally received received a response from their insurance company asking me to provide the necessary documentation which i immediately did. A few days later they send me a check refunding me ONLY for my medical and prescription copays. I responded with an email to inquire about the remainder of the refund i was expecting covering the cost of the additional items my doctor suggested i purchase to heal my eye and the money i paid for the items i was required to purchase at the time of the makeover. I received no response and again was forced to contact BBB. Once again after i contacted them i received a response telling me they WOULD NOT be refunding me for the additional items i had to purchase or the actual makeover that caused my eye infection. They stated i should have returned the items i purchased within the 60 days. Are you kidding me ? I'm assumed the FIRST thing that should have been refunded should have been the makeover. . You get an eye infection from their makeup or makeup application and they disregard you and never even have the decency to refund your money or follow up until you contact a Consumer agency? This is outrageous. This post though is just a warning to those who are considering getting a Makeover. It will be at your own risk and you will be left to fend for yourself. read more

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I was attempting to go into this store, when this employee at the entrance was very adamant about not letting me in, she asked me if I was looking for something in specific and I, who didn't really get what was going on at the moment said, "yes," and I showed her on my phone the specific product I wanted to purchase. I didn't think anything of the situation at the moment being that during COVID times stores need to limit the number of individuals in the store. She was persisting that the product wasn't in the store then I told her that I wanted to see lipsticks by MILK, she let me in reluctantly. She stopped another person who was black as well, I didn't think anything of it until I went in stood by the door as three white customers were entering the store, they didn't get stopped and were harassed like me to come into the store. SEPHORA, I've been a school teacher for 25 years, I think I can afford to buy the products in your store. STOP TREATING ALL LATINOS LIKE THEY ARE THIEFS, this is why BLM is fighting so damn hard because of the harsh treatment from White America. I felt so humiliated, the only thing you're doing by treating ALL people from one ethnic group like criminals is creating super humans who one day will ruin your existence in this country (racist people) I see that coming in the future. TREAT ALL PEOLE WITH RESPECT. I will make sure I follow through with this. read more

This sephora is a "studio" version that has a limited selection of the cult staples. The team members were SUPER helpful and willing to lend their expertise when requested. Definitely a great store, but lacking space to hold additional products. read more

Tiny location but the people were actually friendly and willing to help. I didn't know exactly what I was looking for and explained what I think I wanted and was directed to exactly what I didn't know I needed. That's how Sephora should be treating customers. No snobby attitudes at this location. read more

I'd never been to this Sephora before, and I was so happy I walked in! I was looking for a new foundation shade, and Elle helped me find the perfect brand for my needs and the perfect shade for my skin tone. I purchased it and have loved it ever since. A great experience. read more

Marion (sp?) is literally the best Sephora employee ever (I'm Rouge so I'm a regular). If she isn't the manager, she should be! The most patient and helpful person ever. Thank you Marion!! read more

This is the worst Sephora I've ever been to. As others have mentioned - it's small, not as many products. But, the real problem is customer service. It's nearly impossible to get anyone in the store to help you. I live down the street and I've probably been to the store 20+ times since it opened. I've tried to get help from a sales associate every time, but have only been able to actually get help twice. I'm not just asking for help either, I usually spend $50+ at every visit. I've witnessed a number of other people who are waiting for someone to help them give up and just leave. The employees on the floor are usually hanging out by the mirrored area in the middle, even if they are seemingly just talking to friends, they refuse to help. Excuses I have gotten: -I can't help you but let me find someone who can - the person never comes back - I'm doing 'a task' - someone else can help - wait in line and then ask for someone, the cashier will help you - no sorry, I can't right now, resumes standing or talking to other employees - this is not my area of expertise, let me find someone who can help - I see them walk off and talk to another customer - blank face stare, walk away - last week: I'm in the aisle, they are helping someone. They finish, I look at them and say, 'can you help me with this' - point to item, then they say, nope sorry - two weeks ago: trying to get help with a color shade - told that I couldn't be helped by the two sales associates who passed me, third one told me she'd get someone, 10 min later, I'm not kidding, an annoyed woman shows up, audibly sighs and says, 'ok what do you need?' I needed help with finding the right foundation. She put two swipes on my hand, didn't discuss it with me, handed me a box and just walked away. The line is always ridiculously long and the cashiers seem like they hate their jobs and don't want to speak to anyone. There are always 7-10 people in line. I tried asking a question about one of the loyalty program items, the guy at the counter was visibly frustrated. The people on the floor DO have mobile devices that can do check-out. They will tell you they don't, but they do. As it's so hard to get any of them to talk to you, getting them to actually check you out on mobile is nearly an impossible task. Sephora, I'm so disappointed. Please transfer people to this location who have been trained in customer service or at least attempt to represent your brand in a positive light. Maybe, it's just super under-staffed? The sales associates are overworked? read more

whether you've been shopping at Sephora for a while or just have a few locations you're well aware that Sephora employees are extremely rude they just don't care about their customers in the least the only hear about the biggest sale until I found this one location this one thing alone location in Sephora is completely different than the rest if you want to be treated extremely while with extremely warm kind and friendly staff use this Sephora location I was very surprised how is very shocked at the attention I received personalized and they didn't rush me they're extremely kind and polite and they care about the customer in other words they don't try to upsell you on stuff you don't want if you ask about a certain item that's what though talk about rather than recommended brand that's twice the price that you didn't ask for I completely swore off everything Sephora until I found this one location now I shop at this one and only location so if you're really sick off Sephora midtown for example any of them in a Manhattan they're not all like that go to this location trust me the travel is well worth it . Also if you shot that anywhere Sephora in midtown the beauty experts they are not experts for example my girlfriend is Korean and I made a k beauty in Manhattan the beauty experts did they know nothing even of the most popular brands they've never heard of them they won't say it but you can tell by the look at their face however at this location to Brooklyn they know every brand of makeup they're extremely knowledgeable extremely friendly and helpful and they care about each customer as an individual so after I swore off Sephora completely after I found this Sephora location and I decided to go in purely because before the shot that sold a product that I wanted and they were the only one and only son that carried it expecting to be treated extremely rude t expecting them. Tell me on things I don't want to have to say no and million times they didn't do that they only answered questions about products I asked how about and they didn't try to upsell me I did ask them about some products that they never heard of but then these are products that are probably just big in Korea and have it broken to the market yet what I like is they don't have a problem saying I'm not familiar with that product I appreciate that much much more than pretending like you know why you secretly sneak off and ask a co-worker I really respect them for that so not all hope is lost with Sephora so please if you're going to shop at this store that's notorious for having even the HR at the worst customer service extremely rude snobby they think they're better than everyone else not at Bedford avenue Brooklyn so be sure to go there you won't be disappointed and let me clarify know I don't know anybody there personally or anything I would I've just been really surprised with the customer service have to give it every time also like a lot of store is the only care about you if you're making a big purchase sometimes I do but typically my purchases are around 15 to 25 maybe $30 but they still care about you as if you're spending a massive amount no matter the size of your purchase they will take the time to answer all your questions and you really help you that's why I wouldn't really say this location it's not all that far either it's just the l train to Bedford avenue in Brooklyn so definitely go there and it's a lot crowded in the other locations every location in midtown even when you're not busy they're extremely rude and nasty and the managers are no exception they're just rotten vile people at all those vacations everyone at Bedford is extremely insincerely nice and kind myself I'll clarify I'm a male but myself and my girlfriend have had both great experience when we shop alone there and together so I highly recommend this location read more

Ridiculous! I am a very loyal Sephora customer and am a VIB Rouge. I just finished getting a full-face makeover there, which I had previously scheduled. (My makeup was done by the lovely Yasmine, who did a fantastic job! This review is not about her or a reflection of the great work that she did.) I was in the store for over an hour for the makeup application, and bought several of the products used for the makeover. I then asked if I could use the bathroom, and a very nice Sephora employee said that the answer was no, but that he would go ask the manager to see if an exception could be made. The manager (a light-skinned African-American woman with a headwrap on) proceeded to scowl and vehemently shake her head no in response to his questions. Why? I'm a VIB Rouge and spend tons of money with this store--and you see that I've been here over an hour. I probably spent over $2000 last year on Sephora via their website and in-store. If you guys want to step it up and offer these kinds of services, you have to have a BATHROOM for clients that are in your stores for a long time. Shame on them for such poor and idiotic customer service. I won't be back to this location! And I would advise you to not go unless you know you won't need a bathroom for hours. read more

I went there several times and the employees there are not helpful or act as if you are annoying them. Usual Sephora stores ask if you wanna use your points. They rush you even though no one is there. I went there one time to ask for a sample and an employee said that she was not the person who got samples. Then I saw her a few minutes later helping someone else get a sample. It is ridiculous. read more

I was very excited fo learn this store would opening in my neighborhood. Normally, I would trek into Manhattan. However, I went in for the first time today to buy my Bare Minerals foundation I have been using and buying from Sephora for 10 years. Well, I was told that they don't sell any Bare Minerals products in this location! How do you have a Sephora without Bare Minerals? Save yourself a trip, very disappointing. read more

I love going to this Sephora specifically for the people who work there. They don't have ALL of the brands, but every time I go in there I'm helped by such wonderful people. Not to mention, the foundation and bronzer the woman helped me pick out looks incredible. I forget her name, but she was amazing! Thanks to all who work here. read more

Awesome staff with real knowledge of products . Fun , upbeat location with a lot of love in the community . Look forward to my next visit

I came to this location this past Saturday for a 11:00 AM makeover appointment. I checked in at 10:50 AM, and was not sat down until 11:15 AM. It's notable that no other clients were there. I was the first of the day, and they still were running late. The person who was doing my makeup was obviously a new trainee, as a manager asked me if she could oversee the makeover. I obliged. The makeup artist proceeded to put foundation on me, which was two shades too light. The manager stepped in and scolded her to get a new color that matched me. At this point I grew nervous- I was getting a makeover for my church wedding ceremony, and did not have time to spare, and was not willing to risk a bad makeup job. I expressed this to the manager who told me she would get me someone else. Instead of that, when the makeup artist came back with my correct foundation, the manager asked her if she thought she could execute me in a timely manner. The makeup artist said yes and the manager walked away- only to do a makeover for a walk in 10 minutes later (when she should have done my makeup as requested). My makeup artist proceeded to rush through my application. My lashes were falling off an hour after I was done. Makeup application aside, this location has about half the brands/ products as a typical Sephora does. No Bare Minerals, no Origins; the list can go on and on. Be prepared before you plan a shopping trip. read more