I've been shopping at this beauty supply store for years without any issues -- until today. I went…read morein with my daughter, who was excited to try on some wigs. As soon as we walked over to the wig section, an older Asian woman began following us closely. Every time we touched a wig, she was immediately there, hovering and watching us like we were doing something wrong. When my daughter picked out a wig to try on, we were told we had to buy a wig cap for $1.09 (which we did, giving them a dollar). While we understood the policy, what was uncomfortable was how this woman continued to stand right next to us the entire time, watching every move as if we were going to steal something. It was humiliating and made both of us feel unwelcome. We were treated with suspicion for simply shopping -- something no customer should experience. I expected. I will never go back to this Beauty supply store again.

I come here all the time because the selection for hair, costume jewelry, makeup etc. is excellent…read moreand their prices are very reasonable. Another bonus is the actual volume of merchandise to choose from. I highly recommend!!!

I do not recommend this establishment. Over the last few years, business for this establishment has…read moredwindled as I believe it's highly due to a lack of decent customer service. Because I know my products, know what braiding material I need, and for the most part, wear my hair in its natural state, I never need assistance from staff in finding products. Lately I've been noticing interactions between the owners and certain customers. I've watched them greet, be friendly, and make eye contact with various groups of people, but when it comes to Black Americans you appear distant, not friendly, refuse to greet, and have a look of disdain when approached by a Black American. I witnessed the owner standing at the front entrance yesterday, greet a Hispanic couple and an Ethiopian man and blatantly ignore a Black American woman entering the store. Most of your products are Black American inspired! Your business has THRIVED over the years as a result of BLACK AMERICAN WOMEN and you continue to have this audacity!

They locking the door at 7:50pm , I drove 15min away to make it by 8 after driving all day for work…read more. I had to ask a lady to hold the door for me . When I get in the owner is yelling at me that they're closed while other customers are there still shopping . I grabbed my one item and was gone by 7:58 . While I'm in there a lady asked are you guys closing ? I say around 7:56 the same owner says "no we close at 8" as I'm leaving out I hear the young girls saying how I just walked in . If you are going to treat your customers like shit when you have it online that you close at 8 just close at 7:50 and put it on the website . I rather order from Amazon , then continue to give people business that have no respect whatsoever .

First of all as soon as I walked in the cashier played the anti theft video I'm sorry I'm not…read moredress to your liking but I'm running to a last minute appointment I wasn't gonna steal and if that was a concern maybe ask if I needed help which I did need assistance for a while but decided I'd figure it out with the negative atmosphere I just wanted to get out she was very un friendly and I will no longer be shopping at this location the disgusting behavior from some of these girls is absolutely borderline disrespectful no one else was in the store btw I was there 5 min and I was so uncomfortable. Do better management.

These workers have no clue to advising. I was advised totally wrong about a product and damaged my…read morehair. I mean...I showed you the color and you handed me the wrong one. Sabotage. Don't go here.

Nuzhat has been doing my hair at Ulta for the last year, and she is amazing. First she listens to…read moreme and what I desire but she also advises me on how to achieve it. When I came to her, I had significant amount of hair dye already in my hair (think close to orange) and told her I wanted to be blonde. She said she said it's possible but to do it right it will take two sittings and explained exactly why. And no kidding she fixed it. She has knowledge and wisdom that only comes from stylists who have been doing hair for a long time and still willing to learn more. I highly recommend when you book an appointment, ask for Nuzhat.

Very disappointing and disorganized experience at this Ulta salon…read more The appointment included a root touch-up, haircut, and eyebrow lamination, tint, and shaping. The hairstylist was very kind and professional, but unfortunately, the overall experience was frustrating. While the hair color was processing, I repeatedly asked about the scheduled eyebrow appointment. One stylist started preparing for the eyebrow service, but the receptionist stopped her and said another employee would do it. Then we waited another 15 minutes with no one coming. Eventually, the hairstylist became concerned about how long the color had been sitting and immediately washed it out. After the appointment, there was significant scalp itching and irritation. The eyebrow service was also disappointing. I specifically asked for a soft, natural lamination because the eyebrows looked very dark, boxy, and bulky. I was reassured they would soften once dry, but the final result still looked bulky and didn't even look properly laminated. The billing was another issue. The $99 eyebrow package included lamination, tint, and shaping, but an additional $29 waxing charge was initially added. I questioned it and showed them the service description, yet I was still told it was separate. Another salon employee later confirmed that the additional charge should not have been added, and it was finally corrected. I also tried to bring a simple online-booking issue to the manager's attention. Instead of listening to the concern, I felt immediately dismissed and was told it wasn't an issue because nobody else had complained about it. The interaction felt unnecessarily rude and unprofessional. For an appointment costing around $300, I expected much better communication, organization, accurate billing, and customer service. The hairstylist was genuinely nice, but unfortunately, the overall experience was stressful and disappointing.

Midday Saturday we were in a time crunch to have my sisters makeup done for her figure fitness…read morecompetition after her contracted makeup artist canceled. We called and the women over the phone was so sweet and reassuring that they would be able to take my sister and have her out in a hour. We rushed over, her makeup was beautiful and the artist coordinated her makeup to her suit perfectly. The other artist in the store were really polite as well, offering water and asking if we'd like to sample makeup. The beat was $83, and well spent! Me and my sister are dark skinned African Americans not every artist is comfortable with executing makeup but she was awesome! Try them out!

From the owner: INGLOT is a professional grade makeup brand known by high quality, eco-friendly and animal cruelty…read morefree cosmetics at fair prices. Besides a complete selection of cosmetics with over 2000 products, INGLOT Potomac Mills Boutique offers professional makeup services, auto-makeover classes, master classes and workshops. Visit our location and learn more about us!

This review is for Sephora in JC Penney…read more It's a small portion of the revamped JC Penney, but they should seriously consider expanding. The women who work at Sephora are knowledgeable and super helpful. I was looking for mascara and they literally gave me 15 options depending on what I was looking for. Not only that, they helped me decide on various other cosmetics by advising me on products that they personally use. I was in awe after my AWFUL experience at my local Ulta store. I will never return to Ulta, I would go out of my way to go to Sephora. Pay attention make-up stores....THIS IS HOW YOU DO IT.

Upon entering. You're NOT greeted. Entering through the mall entrance feels very weird. Since the…read moreservice counter is presumed no longer utilized and mostly just there for decoration since there's never anyone usually at the mall entrance service counter. They had the AC on last time I went but there has been a few times when there was barely any fresh free flowing cool ventilation. Also they no longer have REFILLED sanitizer stations at the door nor wipes for the shopping carts. While browsing the store. The first thing you noticed is the complete disorganization of most of the clothing sections. Some sections are in complete disarray as well as merchandise completely located in incorrect spots. The dress clothing section was almost laughable with mostly irregular shirt colors to suits available. **SEE PICS** The pricing here is VERY CRAZY. Even in Macy's. They don't charge this much for some clothes. At this JCP some shirts were almost near the fifty dollar mark for ONE SHIRT. The pillow section followed closely behind in the pricing with certain basic pillows being insanely expensive. Also the overall presentation of most of the merchandise makes it nowhere near appealing for the price really. The mattress section is almost laughable as well with near two thousand mattresses with stains on them when you really look at them. It's understandable accidents happen by customers. But someone is not going to spend an insane amount of money while looking at a juice or soda stained mattress. The only section which seemed to be fully stocked and active was the Sephora part of the store. I can't really comment on the employees since it would seem the only employees are at the registers and the customer service counter mainly. There's virtually no employees on the sales floor besides the Sephora & jewelry sections. The dressing rooms are almost autonomous since there were also no employees near the dressing room areas either. The overall noise level was normal for a retail store. It was almost too quiet in the store however at certain times. The general crowd is mainly adults. Some kids. Everyone seemed mature and disciplined. Overall this location is a DUMP. Management needs to be fired. I can't say how many times I've been inside this store and always seen customers looking for employees only to never succeed. That with the complete lack of disorganization and insane pricing makes this store a complete failure.

Great store. Came here after checking out one when I was in Pennsylvania and im.IN LOVE. Lots of…read morecosmetics for a great price. Lots of TooFace products, Clinque, and BBCurl products at a great price.

I am local and had never heard this store. My daughter was visiting and suggested we check it out…read more We were BLOWN away by customer service here. I would say, the deals are really good- but the customer service is some of the best I've ever had. We were helped by Dean and Destiny- they answered all our questions and gave use really good advise on some products I wasn't familiar with. While I look forward to going back to get more makeup and skin care, I truly hope they are working so I pick the right items!

Location: Neighborhood 3 of Potomac Mills Mall. Near to Under Armor store…read more STAFF: The gal on the floor was really helpful and we bonded over favorite scents. The cashier was friendly and waited as I replaced a scent. ( I grabbed a tester instead) Overall, a great visit!

Friendly staff, multiple asked if I wanted help and didn't push me when I said browsing. Found…read moreeverything I was looking for and more. Got a free item up to $9.95 free for bday w/ purchase from app. And they let me use my 25% off coupon on rest of order. Lots of new fragrances to choose from, only downside was the sanitizer spray is now 1oz vs 3oz.