It's one of my favorite Sephora locations in the US. They always restock the samples which shows they care for the business and customers. Some locations did not refill the samples at all. I always stop by on all my trips to downtown or the parks or when I need to restock. The staff are very nice and friendly. I will come back soon to check out new items :) read more

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I am extremely disappointed by the experience I had at TUSTIN Sephora. The manager LIZBETH I interacted with displayed the worst customer service I have ever experienced. Instead of treating me with professionalism and respect, they came across as arrogant, dismissive, and degrading throughout our interaction. As a customer, I expect to be treated with courtesy, even when there is a disagreement or issue to resolve. Rather than listening or attempting to help, the manager's attitude made me feel belittled and unwelcome. No customer should leave a store feeling disrespected after simply seeking assistance. I have always believed Sephora values exceptional customer service, which is why this experience was so shocking and disappointing. I hope this complaint is taken seriously and addressed appropriately so that no other customer has to experience the same treatment. I would appreciate a follow-up regarding this matter and the steps being taken to ensure managers represent Sephora's customer service standards with professionalism, respect, and empathy. LIZ BETH is the absolute worst leader and manager and Should be fired immediately!! She is unhappy and likes to see customers frustrated Regional managers needs to fire her ASAP!! read more

Kimberly was friendly and willing to assist. She was willing to listen to my morning and evening process. The items I love and the ones that don't work for me. She introduced new products. Great experience will be back to see Kimberly. read more

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This is one of my favorite Sephora stores in the US. It is always well-stocked, well lit. I always find what I'm looking for here. I love the selection and the experience of shopping here. It's beautiful and never too crowded, at least when I visit. I also love the different samples they let me try at home. read more

SEPHORA - Lipstick set - Cosmetics & Beauty Supply Near Me - Anaheim, California

Honestly, I am so disappointed in this Sephora location. Yes, it's super busy. I mean hello, it's in Downtown Disney. This location is like a sardine can with a million people crammed in at one time. That's not why this location sucks. This location sucks because you absolutely cannot find anything. The employees are just standing around talking to each other. Warm greeting upon entry, yes. That's where it ended. No need for me to visit this location since I live nearby, but I needed one quick thing that who knows where it was. And because the employees were too busy talking to each other, you can't really get anyone's attention. Only shop here if you are staying on Disney property, and you absolutely 100% need something. read more

When yo come in, you are always greeted and later asked if yo need help looking for a specific item. Sometimes I do, and other times I don't I'm just here to browse. They're currently under construction, BUT you are still able to shop the store. New innovation is coming. I love coming in here because well I like makeup. But I also like to see whats new. I also like their moisturizing hand sanitizing sprays. Comes in handy and they all smell lovely! They have a variety of scents. The mini bar is my fave, when you're going to checkout. I guess more of an impulse buy, but sometimes if you have your eye on a larger product but it's new to use, and it's available in the travel mini size, that's the best spot to try out first. I didn't take photos this time, but it's still a great store to come into. read more

One of the best Sephora in OC. They always have everything I needed. Its also one of the busiest Sephora store with the heavy foot traffic. Customer Service is great here even though they are all very busy but they always acknowledge which I love the most. They have collections and new items and if they don't which it didnt happen for me they dont sent you back empty hand so i love this store. Value wise is like other Sephora's in store and i didnt feel different price wise. read more

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My mom and I went to downtown Disney a few weeks ago just to walk around and enjoy the atmosphere. Ruthie checked us out and was an absolute GEM! Super kind, communicative, knowledgable, and relatable! They had such a warm energy to their presence and gave me a birthday gift which was so kind of them! I had a wonderful experience and definitely can't wait to see them again! read more

I love the location of this Sephora because there have been so many times that I forgot some makeup item or perfume and I needed it badly while on my Disney trip. The staff here have always been friendly and helpful. Although I don't always find what I need but at least I find something similar. Makeup prices are way too high if you ask me, but I know that is what it is. This location has been clean whenever I have entered. I would definitely recommend this location and I will definitely come again. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Anaheim, California

Went to Downtown Disney Sephora because this is the only location nearby. It wasn't as busy for a Saturday night. I got to the counter to pay and mentioned that I wasn't able to collect my birthday reward because my birthday had passed. Isabel at the counter was able to look up my account, verify the information and gave me my birthday reward. She was so amazing and friendly. Her customer service is the best! read more

This review is for Jorge/George at this location. He was so much help helping me and teaching me how to apply the Patrick Ta duo blush. You can tell how passionate he is for make up and his job, you can tell how much this career means to him by how simple he makes things do customers. Loved my experience thank you! read more

I went to Sephora for a foundation I've been looking for but it's been out of stock everywhere but jeanette was very helpful and kind, she helped me look for my shade and even recommended me other good foundation that match me which is perfect cause I went with other options thanks to her recommendation! Very pretty girl! read more

My wife purchased two Sephora gift cards. I physically watched her pull the gift card out of the cardboard scratch the back and attempt to use it. It said there was a zero balance so I thought this was just a mistake the other gift card she did the same thing and there was a $3.20 balance. I called Sephora and they said I have to dispute it with my bank. What a horrible way to do business stay away from the Sephora gift cards there's a ton of scams. The customer service was terrible as well. read more

A great store with so many brands to choose from and I love how well they color matched my skin to foundation. They also don't always push the most expensive brand which is refreshing. The store is spacious and clean and seemed to be well stocked. I was hoping to find some park/Disney exclusive items for my niece but couldn't see any. That would be a fun idea to do at this store. read more

This company took money off my credit card I called customer service they said it was a mistake they said they would refund my money then I get an email saying they cannot refund my money but they want to give me credit I don't even have an account with these people Crooks read more

Claire was wonderful in helping me address the areas of skincare I wanted to focus on. She was helpful in not only helping me choose products but explaining what the ingredients in each would do. I can't wait to try out my new products! read more

I stopped in yesterday to see if they had bandaids--I hadn't even stepped in the park yet and my feet were blistering (I think due to my feet swelling in pregnancy). Anyway, I was instantly and warmly greeted and Michelle and Janette helped me right away. Janette grabbed me bandaids in the back and Michelle grabbed me little makeup tester sponges and showed me how to put the bandaid around it to cushion my shoe (seriously brilliant). You girls are amazing and quite literally saved my night/anniversary. Thank you so, so much for helping. And I know this isn't makeup/skincare related but if these girls are this kind and helpful to this situation I can only imagine how knowledgeable and skilled they are with everything else in the store. Highly recommend! read more

Kimmy is not only kind and knowledgeable, she has sterling patience for a discerning shopper like me, looking for a needle in a haystack (or just a lipstick that may or may not exist). We found it! Saint Laurent glides on, lightly aromatic, a perfect neutral pink to puff my pout the pretty/painless way. Always a pleasure shopping in-store and trying before I buy - thanks for another exceptional experience! read more

Amazing customer service. Employees make sure you get taken care of. Charlotte took the time to help me get my free birthday box and made the whole process very easy. read more

I went in unsure of what blush to get, and got some help from Catherine. She was super nice and patient. I ended up leaving with two. The energy here is very welcoming. I will be back. read more

Went in there to look for a present for a friend but was surprised how inattentive the workers were. They're doing some remodeling in there but to walk to get to the actual store I had to walk around the aisles in the front of the store just to get by since two workers are blocking the walkway. Pretty much I was getting frustrated because I couldn't find the item I was looking for, almost all the workers were on their phones, including the two at the front. I was in there for awhile too just searching for the product myself and no one came up to assist and when I was about to ask for assistance they would peek up from their phones and see that I was coming and then slowly walk the other way. Full transparency, terrible and inconsiderate service. read more

Went In looking for new makeup for my save the dates and wedding invite photo shoot and jazz helped me, she answered all my questions and gave her best rec's... thank you !!!!! read more

Went to the store to purchase a few things with a gift card it was paper & so the numbers in the back were missing & I had to call the actual gift card service and they were absolutely horrible but VANESSA made this visit so much better after that. She was so patient, understanding, and didn't just push me to the side because she saw how upset I was not being able to use a gift card that had a great amount on it. Even though I left empty handed Vanessa really helped me get cheered up. She is so kind and professional. The best employee there. read more

Employees follow you and ask you if you need help so much it's like they expect you to steal something. I had a negative experience with the BA Gladys this afternoon while testing items. Before this was NEVER an issue and the reason I would consider going to Sephora was the ability to test the product before using. I BOUGHT everything I tested. I've been a Sephora customer forever and I'm probably just going to shop online straight from the makeup line or check if Ulta has it first. I'm also a CC holder which means I'll be closing the account. Everyone else was nice. I also almost let it go since my check out experience was great. But then Gladys had to make one final touchpoint. She clearly needs retraining or a new job. read more

Marissa helped me out today and was super knowledgable of all products and skin care needs as she's a licensed esthetician. Usually you'd have to pay to get such professional advice but she happily helped us out within seconds of us viewing certain products making sure we knew all our options before buying! The staff here are always so friendly and helpful, this is my favorite Sephora to go to when I'm not sure what I need. read more

I love this store. I love their staff. I got a 60 minute makeover and it was amazing! Thank you Daisy. You are so kind, professional, and talented. read more

SEPHORA - Glam makeup - Cosmetics & Beauty Supply Near Me - Anaheim, California

Soooo much hovering. Helping you only just to get your account info to jot down for their quota. More hovering. Unhelpful. Worst experience at a Sephora ever. And more hovering. read more

# 104 Review for 2024 5 Stars for aking my nieces happy lol As a guy clueless about makeup, Sephora in Downtown Disney has been my go-to spot for gift cards for my nieces and sister. The selection here is mind-blowing! They've got a vast array of designer brands, including the awesome Kat Von D line - my nieces swear by her makeup and coverup. The store's atmosphere is top-notch, making browsing enjoyable, and the prices are pretty reasonable. Overall, a fantastic store with a fantastic collection! read more

HANDS down the BEST customer service I have ever had at ANY Sephora! I was in a wedding last week at Disney and decided to check out Downtown Disney. I am obsessed with Makeup by Mario and wanted to see if this Sephora had any stock. I am confused by all the negative stars because Melissa, Lizzie, and Chels ( sorry if I am missing anyone or misspelled any names) provided AMAZING customer service. I told them exactly what I was looking for and they each took the time to check stock and even brought brand new boxes of shipment for me! The associates at this location are very personable and helpful! Parking tip - It has been over 10 years since my last visit and it has changed a lot! If you park your car you get $10 for 2 hours I believe with a $20 purchase. read more

SEPHORA - Everything I purchased - Cosmetics & Beauty Supply Near Me - Anaheim, California

This location is pretty well kept. I appreciate that it's in Downtown Disney because it's my go-to on the days I only want to go to Downtown Disney and need to spend the minimum $20 to get parking validation. If I'm not hungry enough a restaurant won't cut it because you can't get the minimum on a snack or drink alone. So I'll come here and get something I can use (face mask, lotion, new mascara) etc. Staff are always friendly here as well. read more

I wanted to share what a great Sephora experience I had with Catherine Garway back on 8/9/2025. I just found my receipt and am so sad I missed the survey deadline but Catherine was so helpful and kind to assist me with my birthday rewards and was so knowledgeable about the products and kind and I have nothing but wonderful things to say! I was sad that this location was under construction for a while and am happy they are open again. Thanks again, Catherine! read more

still my favorite Sephora store that I've been to. not sure if it is just because it's in downtown Disney but every time I go here they're always so friendly and helpful and they don't follow you like the other store do. workers were never pushy; all very knowledgeable about products and promos. will be back. read more

Idk if I'm spelling her name correctly, but "Briana" helped me out so much yesterday. She was super patient and helpful :)

I bruise very easily and wanted a cover up for a special occasion on my forearm. Daisy fulfilled my request!! No pressure buying. Was very helpful. Really engaging and very informative!! I've never been to a Sephora location and I believe I'm in now for life!! Thank you, Daisy, for being so helpful. And fulfilling my requests!! You definitely are an asset to this company!! read more

This is the one and only Sephora that started it all for me! The Downtown Disneyland Sephora was the very first Sephora I visited when I was just 14 or 15 years old. I was completely entranced and star struck, immediately overwhelmed and captivated by the sheer variety of beautiful colors and packages of makeup and fragrances. I think I looked at every single Benefit item and didn't turn away to other sections for at least half an hour. I wanted to learn everything! I was so excited like a child on Christmas morning. I had officially discovered a whole new world, a land of makeup better than anything I could have dreamt. This Sephora will always hold a special place in my heart, and I never miss a visit or a quick photo each time I find myself on this street. Nothing else can compare to that very first visit to sephora. Thank you for giving me such a magical first visit and memory! This store will always be my most favorite. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Anaheim, California

Meh. Today was my birthday, hubby wanted to spoil me with a new fragrance. We were using the paper strips to sample the scents on display, but were told by two workers to keep our mask on. We asked one of them, a girl with red hair and very squeaky voice, how will we be able to smell the perfume then? Her reply was to "hold the sample strip at eye level and above the mask, and I guarantee you will be able to pick up the scent." Lol. Then she said "it's the law." My husband and I were going to walk away, but her tone implied she wanted to scare us with legal terminology. So my husband educated her and told her there is a difference between a mandate, Sephora's policies, and a law that's been introduced by Congress. We're both healthcare workers, we're both vaccinated. We understand droplet precautions, we wear N-95's at work all day. But please... educate your workers on their choice of wording. Also, perhaps this is petty of me, but they ran out of birthday freebies. So I was given two samples instead. Shopping experience was tampered. Probably won't return to this particular location. read more

SEPHORA - glad we caught the scent before getting scolded by staff that we cannot remove our mask to sample the scents - Cosmetics & Beauty Supply Near Me - Anaheim, California

Unacceptable check-out situation tonight at Sephora in Downtown Disney. Long line to check out, only 2 cash registers going, no stanchions or anything to indicate where a line was supposed to be. Customers asking each other "is this the line?" "Are you in line?" "Where is the line?" with staff doing nothing to help. Line to check out trailed through aisle of merchandise and made it impossible to shop for those items. I waited in a line that didn't move, then put my eyeshadow back on the shelf & walked to the door when an employee asked can I help you and I said no, your lines are too long and I'm leaving. She then offered to check out with her mobile device, so she did. While she was finishing the transaction I noticed there were 3-4 other Sephora staff with mobile phones standing around. Why didn't these staff walk up and down the line of customers waiting to check out and offer mobile check-out to move the line faster? Whoever is managing this store was perfectly happy with a completely untenable situation. Skip this place; they've made it quite difficult to be a customer. read more

Marissa was such an incredible representative of Sephora. I'm impressed with her interpersonal skills and her ability to acknowledge my verbal and nonverbal queues. She's an incredible communicator- I've been to 3 Sephora's this week to buy new make up as it's been ages and so many things have changed. Marissa walked me through so much in a fraction of time I would have spent on the web trying to figure things out. To put the cherry on top when I was ready to check out she offered to check me out then and there with tap to pay so I got to skip the long line. Honestly, I'm so so impressed with Marissa, if I could give her an award I would- for being the nicest and most helpful representative of Sephora I've gotten help from. The location is pretty saturated, I stopped by close to closing on my way out of Disney. A lot of their display items are damaged broken or all out but I imagine it's near impossible to keep them in great condition with the kind of people traffic they get. However, they had all the items I needed in stock. read more

I took my fiancée here when we were exploring around Downtown Disney. I knew that my fiancée was looking for this 24/7 make up thing but it was sold out from all the stores we visited. When we walked in, we were greeted and they were able to guide us to the right location where the product was. My fiancée was very happy that this Sephora store had it and of course she went to look around for other stuff too. The employees were very nice while we were looking because they kept asking us if we needed help. read more

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I went inside the store with my son and it was TWO ladies standing at the door. Neither one acknowledged us they just stared. Some caucasian people came in shortly after and they were greeted and asked if they needed help. I walked out and I will NEVER step foot inside this location again! read more