My wife and I stopped by this Bath and Body Works store at Orange Outlet while we were there over the weekend. My wife wanted to see their lotion options before we leave. We came before noon so the store wasn't busy yet. When we walked in, an employee was walking around spraying freshener so that's how they make the store smells so nice inside. We were also greeted by another worker and asked if we needed any help. They told us about some deals going on as well. While my wife was trying out samples of lotions, I was walking around the store with my baby daughter smelling the candles. They have some selections here and it's best to get their items during the holiday sales. My wife got a bottle of lotion that she like the smell of. read more

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I walked in here today, and I saw that this place has some spring-themed stuff. I walked by and saw that they sold honey-suckle as a handsoap and I was stunned because I associate honey suckles with something you suck the honey out of for fun for a lot of older generations that did this. This place even has a free hand washing station with lots of free soap you can use. I stupidly sprayed some air refresher on my hands and once I realized it was meant for the inside of your house. I quickly head over to the hand washing station to wash it off me. I was able to wash off the air refreshening spray liquid on my hands and wrists. On the bright side, at least my hands are now clean and smell fabulous. read more

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Great store with plenty of bath & body stuffs. Store is in the Blocks or the outdoor outlet shopping center. Plenty of parking and plenty of shops. Had shopped here several times before and always been a good ones. Staff mostly are nice and very friendly but once in awhile you ran into one person with an attitude but hopefully it was her off day. Well organized and displace with easy to find stuffs. Overall was good shopping and got my stuffs that are or was on sales. read more

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The store is always well organized and the staff are very friendly. They always check if you need help looking for something. BBW currently has its Semi-Annual sale with up to 75% select items. They ran out very fast so you had to come early. I like their body care products which are gentle to my skin and the scents last pretty long. Their hand soaps and candles are good quality also :) read more

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Came in just to smell the Vera Bradley fragrance and ended up leaving with a purchase! I didn't realize the collection had multiple scents, and I was wanting to smell one of scents that only came in the kit. Alex asked me if I needed any help, and I asked if there was a tester. There wasn't, but he gladly offered to make one for me. Him and all of the other staff were friendly and kind. I go to this location a lot and I will definitely be coming back! read more

Went to B&BW for their Nightmare Before Christmas collab and, of course... all the accessories were already gone. I was disappointed, but Andrea was so helpful and patient! She helped me pick out some new scents, and I left happy with my choices. Great customer service! read more

This place is incredible and this location has nice service , a selection of items, from stuff for your home to stuff for your body , everything is amazing hand lotions, candles, sanitizer, sprays it's all awesome but you probably already knew that . It smells so good when all the different unique scents blend together as you first walk through the doors. I love Aromatherapy sleep body wash and Stressed relief body wash . For body scrub I like lavender vanilla. I always had their candles at home . This season I like Bright Christmas morning. One of my friend told me Bath & Body Works Dec 26 starts their semi annual sale for 3+ weeks...75% off select items, others @ 50% off. The other semi annual sale is usually in July. Can't wait to get more stuff when they're on sale. read more

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I love bath and body works. I have came to this place many times when I'm always here shopping at the outlets. I finally got my hands on the strawberry snowflake since the other bath and body works store didn't have much varieties. The employee is very nice and friendly. The store has a great atmosphere, spacious, and clean. I also love how their store is very decorative for the holidays and great deals as well. I would definitely come back here to shop on items that I've been wanting for awhile! read more

Bath & Body Works - Strawberry snowflake body wash - Cosmetics & Beauty Supply Near Me - Orange, California

Came here for some Black Friday shooing for holiday gifts and very pleasant experience. Thank you for the many suggestions on scents and gifts and loved the candles! read more

Beware! Poor poor quality! It took me a long time to decide to go ahead and do this... #1) ****This review IS *NOT* For THIS PARTICULAR STORE* I just have not found a satisfactory way to review the *Bath & Body Works company itself.* My issue is with 2 main things... ( and again, I have always received wonderful service from this and the approximately 7-8 additional locations I have been to over the years ) The first and most significant thing of interest to anyone reading this that has purchased Or is CONSIDERING PURCHASING one or more of their "Wallflowers Fragrance Plug" plug-ins. I am a loyal customer of Bath & Body Works. It started around 25 years ago when I found them to be an outstanding go-to for beautiful, and well received custom Christmas baskets for Office help and Family. I've done that now for many years. Most of my business there is for gifts year round. Candles, lotions, hand soaps, etc. all nice quality and selection. I like using wall plug scent diffusers in my home. What I USED to love about B&B one's was the fact that they were a cut above the glade and other brands like that. I prefer paying a little more WHEN I FEEL that the VALUE is there and I'm getting a better product. For many years it was. I liked the huge choice they offer such as faux white marble that matches our powder room, stainless steel look for the kitchen, maple wood trim, and special edition types for all the different holidays and seasons, and many that are scent adjustable. We have the fall leaves ones, and lots of very cool Christmas ones. ( I was pretty disappointed when they recently excluded them from available options for EARNED rewards ) Additionally, they always offer literally dozens of scents, also special releases geared toward the season and/or holiday. Such a great *concept*. The problem is that their quality has sunken to levels previously never seen. They frequently do not heat the bottle which is great if you want them to last indefinitely, but a horror story if you pay a ton of money to have them do absolutely nothing. In addition, they emit a greasy brown coating that is almost impossible to clean off. The second issue is their ***DISREGARD for CUSTOMER SATISFACTION*** By far, *the worst of any major or small company* that I have dealt with in recent memory. I spoke with a representative who was nice and understanding, but offered 0 solution possibilities. I asked to have it brought up to the appropriate person and asked that they call, text, or email me and got absolutely NO RESPONSE! That was actually several months ago. I think what inspired me to write this review/warning is their repugnant emails that I frequently receive telling me that my *reward is about to expire!* Then when I log in to my account, it tells me I have no reward. lol. It's really getting old. I feel like it's just a constant reminder to me of how the company has gotten so poorly run! Shame on Bath & Body Works current executives! read more

Bubbles and good smells! I love walking into Bath & Body Works. It always smells so good inside the store! We were greeted right when we entered the store and offered a bag to put things in. My boyfriend was on the hunt for some soaps. He wanted some soaps that were "manly smelling." lol We found a section with woodsier like smells that were suitable for his needs. He loved the Mahogany Teakwood scent and grabbed a couple of those. We liked the Vanilla Cloud hand soap. This one was a bit sweeter, but not too overpowering. And lastly, he picked out the mahogany coconut. Mostly woodsy smelling with a slight coconut scent to it. The coconut was very light. I grabbed 4 of my favorite body spray, strawberry pound cake. It's super sweet and I love it! Be on the lookout for deals and ways to save. They have great deals that come and go quick! :) read more

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Leny is the rudest and meanest person I ever met. She dint even greet or try to explain the promotion. She won't care if you pay the whole price rather that get the promotion. If you're not happy with your job just stay home. I was having a wonderful day and you just ruined it. Stay at the back of the store not in the cashier!!! You don't belong there! Your attitude doesn't match with your face! Stay away from Leny! find another cashier that cares about the costumer!!! read more

Dont allow people to order online to pickup in store if you guys are not going to honor an placed and confirmed order. And not only that but sending a message saying that you your order is ready for pick up. Just to get there and finding out that they cancel 90% of your order. read more

This bath and body works is amazing! Despite going in during the busiest time of the year, it was well organized and well stocked! Shout out to the hard working employees who are so friendly!! read more

Had a great experience at one of my favorite stores, during my post adherence was able to use my Birthday coupon without a problem . Cerritos location tried to scam me into giving them more money, however that wasn't the case here so sweet and kind read more

Today I had the pleasure of meeting Becca. She had great customer service. She was very informative and very helpful. She greeted me with a big smile and may I help you. I purchased two candles and she helped me pick them out. read more

Cashier worker was just on the phone with non-work related conversation. Quite a nuisance.

I've had multiple bad experiences here. Every time I come to pick up my order, I'm met with constant attitude from the staff. They make it clear they don't want to help, and I was even told they wouldn't start preparing my order until I showed up in person. On one occasion, I was told they would only prioritize preparing my order if I was standing inside the store, even when I am right outside the store just to use the restroom, which makes no sense. The repeated rudeness and unwillingness to provide basic customer service is very disappointing. read more

My girls and I came in the other day yesterday.. we were just looking at first but everyone was so welcoming and friendly. I ended up getting the cutest mini gift set as a lastminute present read more

Went here during COVID and I thought the staff is doing a good job of keeping things feeling safe and following local and state guidelines. They are only allowing a small capacity due to the small size of the store, so there is a line set up outside and the associates will let you enter when it is deemed okay. They were spraying and wiping things down to keep things feeling clean as well. I came for candles as that is really my passion. I burn about one 3-wick every two weeks, but I try to buy bulk in season, so I only come when I need a stock up. The largest issue with coming now is with other guests crowding and not minding distancing, but overall the store and the associates are doing a good job to keep everyone safe. Overall I'm happy with the service and will continue to come back because I have a problem. read more

Bath & Body Works - Sweater weather 3-wick - Cosmetics & Beauty Supply Near Me - Orange, California

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Kassy as I was walking out the store I grabbed a empty gift card for my baby to play with and she took it for me saying those are for purchase only but there was a couple hundred of them on the stand. I don't fucking get it. I purchased things, but then I got a free empty gift card and she took it for me like it was her own. read more

Parking ok. Service warming welcome. Good deal during holiday and New Year's. Try to download the app to get rewards and birthday coupon. Thank you. read more

I wanted soap, I went straight to the soap section, picked two, got in the fast moving line, and was out within 10 minutes. This was a fast and great visit. read more

The best in town employees are amazing but I have to said that theirs is this amazing employee that bath and bodywork's have an thats Alex and Fatima their are amazing very helpful. They should hire more people like them an other employee's that o don't remember their names. I will like to come back and see both them working together on this Valentine's Day. Thank u Bath & Bodyworks for this holidays are number #1 read more

Kayla is the best! She helped me with my shopping. She was smiling and very helpful. I got all my candles and lotions. Spend over $100...

This location has been here since the Block (that's right, the block not the outlets) opened and it's always clean, organized and easy to move through. Went today because of the $3.50 soap deal and I tried picking up my mobile order, but it wasn't ready. They're taking COVID precautions seriously and they're fully stocked on anti-bacterial gels and sprays. They're still located across from Old Navy so try to park towards the middle of the mall on the east side parking lot. read more

Paula is such a great employee she went above and beyond to assist in finding a lotion brand. She saved me the hassle in making an online order bc the company changes a shipping fee for all products when other companies only charge it if you do not meet the minimum amount of purchase price. Not only did she find the product, but she was also friendly, kind, and understanding. If the company does ever read this just know you have an amazing employee. I also left a great review by calling their corporate number. read more

Since this Bath & Body Works is located at the crowded Orange Outlets, it means they may be out of stock for some items. I came by to buy some travel sized lotion and spotted a Coconut Milk hand cream on display. I decided to buy one after sampling it, but the issue was I couldn't find a new one available. I asked one of the employees there if she had any more in stock and she checked the bottom drawers under the display shelves. Unfortunately, she said it was sold out. She didn't offer to cross-check with other nearby stores' inventory to see if they have any in stock. I suggest before you stop by, to look online at the B&BW website to see all the selections available. Afterwards, call in the store to make sure they have your item in stock before you make the trip here. read more

I came in today and asked an associate named Kimmy if she can help me look for a scent that I was looking for. She was pretty rude and brushed me off because she didn't want to help me at all. I had to ask another employee to actually help me because the other woman clearly did not want to. Disappointing experience. read more

Nothing draws me into a store more than pretty Christmas scents and adorable displays, and this little store currently has plenty of both. This location may be small, but what it lacks in size it definitely makes up for in selection of wonderful candles and beautiful Christmas decor. This Bath & Body Works is a treat for the senses. Their Christmas candles are simply amazing, and there really is something here for everyone. From softer scents to stronger holiday scents, everything smells so delicious when you walk in the door. The customer service was wonderful here too. There were only two salespeople working, but they made sure to answer everyone's questions and ring up purchases quickly. Since the store was pretty busy, I thought this was quite a feat. They also had a great sale going on here as well. With the 4 oz. candle on sale for $5, I could really stock up on my favorites! I'm really glad I found this great location. With plenty of beautiful candles at great prices and wonderful customer service, we'll definitely be back to finish our Christmas shopping soon! read more

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This is my favorite bath and body works location. The staff is always nice and the store is clean and organized. They always answer their phones which is a plus! read more

Have to just say , my wife and I just went to pick up an order that was around $70.00 and the girl was putting everything in one bag, we requested that it be split between two different bags because of weight and the girl absolutely refused! She continued to roll her eyes and just be a little disrespectful about the entire situation. Very disappointed I didn't think we were asking for too much wanting to split the heavy load of all the soaps between two bags but it appears this is too much for this business to handle. I think the utter disregard for the weight and the blatant disgusting attitude was vey uncalled for! read more

Worst customer service. I put in an online order at this store because it has "available" the items I wanted. Never have been to this store before and wont be back! I called because my rewards item was deleted with out notifying me and my reward was not returned to my account. When i called and asked about it, shockingly was put in hold then and afressive girl came on the line. Totally hostile. Whem i asked to have the replacement item put in my bag the hostile girl acted as if i was asking for blood. SUPER Poor customer service. When i arrived to the storw the item i was promissed qould be at the countwr for me wasnt there.. told oh you can get it yorself. Then some lie about protecting her staff worst customer service ever! Will never go back to this store not selct this store for online order and pick up! I was forced to put a star, other wize this would be a zero! read more

I stopped by last week to get sanitizer and they were having a sale. Buy one 3 wick candle, get one free. My room smells like dessert read more

Bath & Body Works - Pumpkin Cupcake and Cranberry Woods. - Cosmetics & Beauty Supply Near Me - Orange, California

I just want to start off and say how organized and maintained everything outside and INSIDE the store was! On a Busy Friday evening too!! As someone who works in customer service, i think they are handling everything well with ALL the circumstances that are going on. Not only that, everyone was helpful and kind, ready to help us! This was an easy experience for how busy it was! Thank you! Shoutout to Priscilla , Desiree?, AND EVERYONE ELSE THERE. THEY ALL DESERVE CHRISTMAS BONUSES TOO. read more

For the Buena outlet store there wasn't really good that many prices going on they had their clearance sale which was 75% to 50 and a Big Ben found a couple items I think I bought three items and there was $12 read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Orange, California

I honestly feel bad for the employees that work at this location. I don't know who their district manager is, but they are SEVERLY lacking in logic. It's Black Friday. ONE.of.the.BUSIEST.shopping.days.of.the.year. Why would you implement a poor line system that's frustrating to customers and employees? In terms of set up, there was 6 registers open, and 4 lines in front of these registers. Think of it like this: (TR: temporary register. R: regular register) TR/R_/_R_/_R_/_R/TR 1. 2. 3. 4. Now this setup isn't a bad idea, as both temporary registers could have acted as overflow for the 1st and 4th lines; or, it could have been 6 lines and everyone could just go straight to the register they lined up in front of. However, according to the employees, the district manager of their location decided that a "paddle calling" system would function better. The ONLY time I have seen this work effectively is when everyone is in ONE line, with ONE or TWO employees at the head of the line, coordinating where customers should go; NOT FOUR DIFFERENT LINES with only TWO EMPLOYEES AT THE HEAD OF ONLY TWO DIFFERENT LINES. If the single-file line was implemented instead, that would have made the flow better,and reduce headaches for customers and employees alike. People were getting upset at the fact that the register that they would line up in front of would take customers from other lines before taking them. Again, in no way is it the employees fault. They were simply doing what they were instructed to do by upper management. In fact, a lot of the employees were very pleasant and helpful, and also very frustrated at the fact that they had to continue with a flawed checkout-line system. Who I DO place blame on is the incompetent district manager who thought the "paddle calling, 4 separate checkout-line with only two employees trying to guide customers from the four separate lines to different registers-instead of the ones they lined up in front of," was a good idea. It caused more trouble for employees, aggravated customers, and was all around awful. Although, I'm sure noone from the Bath and Body Works company is going to see this, I do hope that something is done about that district manager; and I hope the employees don't have to deal with such poor upper management next Black Friday. read more

5/22/15 I stopped in here after a field trip with my son just to "browse". Hahaha!! Just kidding!! How can one browse and not be lured by the lovely aromas in this store that are begging you to bask in them by spray, lotion, and washing your hands in them? Well, long story short I spent______(I won't say because my boyfriend follows me on Yelp, and I don't want him to know what I spent, so...ssshhhhh!) Aaahahahaa!! But true BABW shoppers should know the average amount that's spent here, ESPECIALLY on new fragrances. THEN, to add more damage to what I spent in the store Roxeanne (I hope that's right) helped us out with our transaction and ended up giving me coupons for 20% off my Online purchase AND it included Free Shipping. So guess what I did? Yep!!! Bought more online later that evening. Hahaha!! So, what i'm really trying to say is, Roxanne is awesome...look for her to help you out. The Customer Service was nice, and the store had a lot of merchandize in stock. I look forward to shopping here again. #ThankYou read more

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I do not shop at Bath & Body Works often, but if/when I do it is only for anti-bacterial hand gel or candles. This store was fairly clean, well-lighted, organized and had a nice aroma the second you walk in. The workers were friendly and very helpful. Deducted a star because the hand washing sink where you can test different soaps/hand lotions were missing paper towels and messy. I was excited to see that this location currently has a special for 5 anti-bacterial hand gels for $5. They were well-stocked and offered a variety of fragrances to choose from. I will be sure to stop by during my next visit to The Block! read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Orange, California

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I skipped the hand massage.... I like this Bath and Body Works location. I can't say I purchased anything for myself (except of a small bottle of hand sanitizer- don't hold that against me), but this is a great one stop shop for gifts. The store is clean and, despite the fact it's at the Block, the mostly proactive staff keep the shelves organized and products in their correct spot. The overall staff is very friendly and helpful- I could do without the "This is our newest fragrance and incidentally it's my favorite... you HAVE to buy it" spiel- I'm either looking for something specific or getting gift cards; I have no interest in trying Black Amethyst hand lotion. Either way, quick store and friendly and helpful staff is a good enough reason to continue coming back. read more