DON'T rent a storage unit from this place! If you are behind they refuse your payment over and over…read moreand over again. This way you don't have access to your belongings and they take them. Office staff took great pleasure in denying my attempts to pay my bill. Refused cash in hand. Don't trust these unethical people. They lie by not omissions. They accept your agreeded upon date to pay but don't mention you can't pay online. You call to make payment like the website instructed to be told no again. Now you are in office trying to pay and refused again. You come back with cash and refused again because now they added hundreds more claiming also late but it wasn't not even by one day late. Don't do business with them they can't be trusted.

We have been interested in obtaining a storage unit for some time now and have been looking around…read moreat various options. We stopped by the A Storage Place's Del Sol location to check out their prices and availability. There is a lot to like about this place. This is in a nice location where the surrounding area is not too crowded or busy. They have daily office hours from 9am-6pm. Gate hours for tenants is from 5am-8pm. They seem to have a lot of security measures - special access to get onto the premises and through any door, as well as surveillance cameras. There are a variety of unit sizes; it is just a matter of finding an available one in the size that you need. They have a number of units that have access from the outside and also some that are completely indoors. Their buildings have AC which is a major plus! Indoor units also have access to carts that may be used to move belongings to and from and elevators for areas with a second floor. They also have music playing quietly throughout which is especially great for the indoor units so that it is not all quiet and eerie. All areas looked to be clean and well maintained. The staff was very nice and helpful. And, prices seemed to be reasonable. The only downfall for us was availability, which is definitely not a negative thing to judge them by. Guessing they really are as good as they appear, so why wouldn't their units be pretty much filled up?

Customer Service is friendly, knowledgeable, and helpful. I was helped by Ruby and she was great…read more Storage facility is clean, safe, and secure as well as open later than other storage facilities throughout the week making it easier to access your things. I got 50% off the first month. Overall a great experience.

I stored my property and paid for 15.5 years due to military. I just went to clear out once Otay…read moreMesa Storage increased my tiny 9 x 7 unit to $205/month. I unlock my storage and all dead rodents in my unit, rodent droppings and pee, my 50 boxes, rats and rodents chewed through and destroyed all my paperwork, my clothes, my shoes, rodent droppings all in my dishes, in my clothes and shoes, rodents chewed through my extra-strong moving boxes, and also chewed through all my toiletries. Entire management has never contacted me/come by to survey all my property damage, and COMPLETELY IGNORE THIS SITUATION AND ME. Noth facility manager and the office refuse to give me their insurance claim form to file claim to their insurance company for $2500. The facility manager anf staff engage in office gossip, and the staff goes out of its way to make clearing the unit very difficult. There is only one garbage bin for the entire facility, and the garbage and recycle bins stay locked. I have to drag trash from the back of the facility all the way to the front where the entrance is. I waste so much time dragging garbage to the garbage bin all the way in the front in 100-degree weather. All this rodent-droppings and pee exposes me to Hantavirus, and there is no air ventilation in the building. And after all this. Otay Mesa Self Storage has ignored all my property damage due to rodents getting in my unit, but had the nerve to send me a bill? The facility manager dismissed rodents as no big deal because he has rats in his apartment complex where he lives. THIS STORAGE FACILITY IS FALLING APART AND NOT WELL MSINTAINED AT ALL. ONLY ABOUT COLLECTING CASH. This storage unit also has VERY NASTY POLICIES to charge $200 for trash left because no garbage are near to discard trash, and also charge $250 if you leave the facility late. ABSOLUTELY AWFUL BUSINESS.

Renting a storage unit from here was a breeze! Carlos helped me out with the process. He gave me a…read moretour of the facility and showed me the exact locker I was going to receive. The facility looked to be clean and well-maintained. He went over all of the up-front and monthly fees, a summary of the rules, and I got to ask any questions I had before signing. The whole process took only about half an hour, and it was a lot easier than I expected!

Gustavo is a very professional staff member who explained the promos to me very well, with a…read morewell-trained, friendly approach to customers.

Website allows only for choosing three days. I chose two even though I need one week, and the reply…read moresays they don't do any short term parking. Bad online communication and bad direct communication.

From the owner: Espacios de Almacenamiento y Oficinas Flexibles, Diseñados para Ti…read more Nuestra organización entiende tus necesidades específicas. Te ofrecemos soluciones prácticas y accesibles que se adaptan perfectamente a tus operaciones: 1. Almacenamiento Seguro y a la Medida: Espacios flexibles que van desde pequeñas unidades tipo mailbox hasta capacidad para contenedores completos. Sin compromisos de plazos forzosos: renta por día, semana o mes, según lo necesites. 2. Ubicación Estratégica: Estamos ubicados a pasos de la frontera y de las principales autopistas, facilitando tus operaciones transfronterizas y el acceso rápido a tus productos. 3. Oficinas Versátiles: Oficinas completamente equipadas, perfectas para iniciar operaciones de inmediato. 4. Estacionamiento Seguro: Contamos con un estacionamiento en walking distance de la frontera, ideal para quienes necesitan proximidad y conveniencia. 5. Consultoría y Servicios en Trámites Aduanales: Te acompañamos en todo el proceso, ya sea en español o inglés, con un equipo experto que agiliza y simplifica los trámites. Flexibilidad, conveniencia y precio accesible en un solo lugar! Contáctanos para más información

Nice color building. Clean. Friendly service and easy access…read more And their prices and exceptional compared to others

Great customer service. Georgie was fantastic, professiona, and friendly…read more Reasonably priced units not air conditioned.

I was looking for a clean, safe, and good price storage. So,I searched several storage companies,…read moreas a result of comparison, I thought the 'Staxup storage' was the most suitable. My choice was excellent, all the staff were friendly. Above all, Katherine was very professional and clearly treated. Despite the change of several decisions, she worked friendly and quickly. So now I am happy to keep my furniture well.

Absolutely astonished at the lack of professionalism, respect, and the way the handle my case…read more First; we had a water damage issue that didn't get handle, we never got reimbursed for our belongings being ruined. Due to their lack of maintenance. 2; we are being kicked out of beinf able to be customers at this StaxUps, reason being...."all the issues we have caused them" mind you we don't talk to anybody or do anything but come and pick up or drop off belongings... They couldnt give us the actual reason. Just that we cause so many problems to them. 3; another reason is that we aren't allowed to be in side our unit with the door closed....mind you they didn't say anything. Until I said "man it sounds like someone is spying on us.. lol. WeidoS.. So if. Ur looking for. A storage place. DONT COME TO STAXUPS STORAGE. THEY ARE THE WORST....

My husband and I recently signed up for a storage unit in Chula Vista CA. with Stax Up…read more Gary the manager went beyond our expectations We call on a Friday at 5.50p, he told us to come right away and he will give us more info re: the units available and pricing! He was closing at 6p, and we arrived at 6.05p. He stayed open for us on a Friday evening! Amazing experience- every time we go to our storage unit, Gary has always a big smile on and ask if we need anything! GREAT CUSTOMER SERVICE~

They had a unit in the size I wanted on the ground floor. Signing up was easy and the gate entry…read moreapp is really useful. Everyone was friendly and helpful.

To whom it may concern, Let me start from the get-go! I…read morerented a 10X10 from this place a few months back I was told My rate would go up a little maybe a couple of times in a year then it 'wouldn't go up from there, well that wasn't true it's gone up 3 times in less than a year. That wasn't the problem with me the problem was when I got a random call on a Saturday morning from Cesi an employee. Let me tell you exactly what happened grab some popcorn cause this is good. So Cesi called me and asked 'Hi Is this Jonathan I say Yes hi, she said have you been to your unit lately? I say no it's been a while at least maybe a couple of months She says ok because the unit is 'open I say what? She said yes! It wasn't you? I say no! She says well it's open and it looks like there's a red machine outside of it is that yours? I say yes that's my welder she says ok well it looks like it's been broken into. I say what! she says yes. I need to know if I can have your permission to drill the lock. I say what? She says yes I need your permission to drill the lock and fix the door, right now I'll send you an e-mail and you can electronically sign it, so we can drill the lock I say Ok, not thinking right at that moment. Then I asked hey wait a minute what if I'm missing stuff what did they take anything? can you check the cameras her response was oooh nooo that's going to take HOURS! What! She says yes oh and you have to make a police report. At this point in My mind, I'm like hhm.. you know what let me come over I'm only 30 minutes away. She says ok, and hangs up on me. I was like no way! So I called my girlfriend briefly explained what was going on and asked her to meet me there with the key. We show up and I say Hi are you Cesi? She says yes, Hi I say I'm Jonathan she says Oh yeah what did you have in there because the system says you only have toats in there? I say yes the toats have stuff in them. She says O well it says you only have toats in there. I say can we go to the unit she says yeah! We get there and the bottom right of the door is completely ripped out of its track making a small crawl hole at this point I look right at Cesi and Ask ' Do customers normally do this? She says what? I said break the door like this, Why would you ask me if it was me that did this? She said no I didn't ask you that I said yes you did then I said why wouldn't you ask me to file a police report? She said let me get my coworker who I don't even know his name he came over and said what's the problem I said nothing I'm trying to figure out what I need to do. He said it's a process you have to file a police report I said ok why wouldn't you guys tell me this from the beginning, he said it's up to you I said you mean to tell me that I have to make the police report and you don't? He says we already called the cops and made a police report, Now YOU HAVE TO MAKE A POLICE REPORT! I say that's gonna take hours it's Saturday this isn't an emergency he says well what do you want me to do? I say nothing man he says screaming at me LISTEN TO ME YOU FENING AHOLE I WORK AT NATIONAL CITY IT HAPPENS ALL TIME OUT THERE I'M TELLING YOU THE PROCESS. I say oh so you're used to this then he gets even more mad gets inches from my face and says screaming off the top of his lungs LISTEN! I look right into his eyes and say 'I'M LISTENING . Again Screaming at ME YOU DON'T COME HERE AND CAUSE A SEEN YOU DONT UNDERSTANT I EFFING HATE! THIS JOB!! At this point, my girlfriend gets in between us and says hey calm down. He says you need to figure out if you're missing any shit! And figure out what you're gonna do with your shit! I say REALLY! At this point, I tell my girlfriend Let go! We're leaving the whole way out this guy is Screaming! at the top of his lungs saying how he hates this job! And I needed to be careful. So we leave and from a block away I call the police, Dispatch asks me what happened I tell her all that's going on then I say ' They said they already made a police report and now I have to make one she says ok whats the storage aging I tell he its the Extra Space Storage 3085 Del Sol Blvd, San Diego, CA 92154 she says and they said that already made the bake in the report I said that what they told me. She says no there's no report of any break-ins from that place at all for today hmm. I say I'm sorry that's what they told me. She says ok we'll get an Officer out to you asap! I kid you not all I did was drive back to the storage a block away and the officer was already pulling up! WOW! 2 minutes they were there. I told the office what was going on we went in there and the door was already fixed with a new lock my girlfriend had unlocked it when we left so they were able to fix it and set a new lock in the time we were gone. the officer asked me if anything was missing I said I don't know I haven't checked he says ok I'm gonna give you an incident number and if you later find missing stuff call us. a week later I get another increase! There's more.

Great service, price and location. Been at public storage for almost twenty years. This place is…read moreconsiderably cheaper. Still enclosed with easy access.

Phenomenal Service & Top-Tier Facility!…read more I occasionally use this storage facility for business needs, and I cannot praise the team enough. Raymond, the manager, is absolutely incredible. I have dealt with him past and present, and his promotion to manager is so well-deserved! During my latest visit, I met Alex, who is following right in Raymond's footsteps by delivering the same exceptional customer service. The empathy, care, and phenomenal service they show customers is truly beyond excellent. On top of that, the facility itself is amazing--it has the best hours, unmatched service, and feels completely safe and secure.Even though this location is outside my general residential area (otherwise, I would absolutely rent a long-term unit here!), I constantly refer my friends and colleagues via word of mouth. If you want the best storage experience, see Raymond and Alex!

Above excellence! Their facility is amazingly clean and has a wash station for cars and RVs …read more Raymond the Manager does great job explaining and guiding you through the process. All the other staff is great and helpful as well too !!!

When I walked in I was greeted by Anthony and he wasted no time getting me ready for my storage…read more space . He was very courteous and informative when I asked him some questions. Afterwards, we tried my code I see if worked and had no problems . I parked my vehicle and he brought back to the front office and he asked if there any thing else he help me with I said no and I was on my way.

Stor' Em Storage is clean, employees are always courteous and the facilities are very secure!read more