I deal with rental company's regularly at my job. I also rent pretty often. When comparing prices,…read moreEnterprise may look like more money than some companies, look again Enterprise gives you unlimited miles and doesn't nickel and dime you. Also, not all Enterprises are equal depending on the manager and staff. My car broke down pretty recently and I needed a rental. I was waiting for my jobs fleet manager to create a rental reservation for me for hours. The tow truck took forever and I'm not impressed with my job, but Enterprise came through! I was pleasantly surprised by how accommodating this Enterprise was. Nicole was kind enough to send a driver to pick me up before they even had a car available for me and before I was able to provide a rental reservation number. Luckily for me a vehicle was available shortly after. The car was quickly serviced and sanitized before I was ready to go. The prices are fair. The staff was very friendly, professional and accommodating. I'd you are in the area and need a rental, it's a no brainer.

Enterprise car rental website took my reservation for the Edison route 27 location first. When I…read morereached there they said they don't have the car or even an upgrade. So I made another reservation at this enterprise agency by calling them (Woodbridge NJ-whose review page we are all on). They confirmed the make and model of the car and time and said yes i can come in and get the car in next 20 minutes. I get here and they say they don't have it and that the call actually went to their call center and not the agency . This Woodbridge agency say they were gonna call me to say they don't have the car but because of the day being hectic couldn't call on time . By this time I had spent 40$ in cab and 1 and half hour getting from home to agency to another agency and didn't get the car. I complained to enterprise they said we are escalating it to management . The day ended in waste of money and time and all plans gone to waste. Absolutely atrocious management from Enterprise

I would rate this place 0 stars if a could, AVOID THIS PLACE AT ALL COSTS!…read more It was a complete scam, I only told them I needed it for 2 days, and it ended up being 4 days because they didn't inform me that they close at 1pm on saturdays and closed on sundays. Awful service

This was possibly the worst car rental experience in my life…read more The customer service is beyond horrible and they are quick to scam you and lie to you. Don't even waste your time as their lies, hidden fees, and unprofessional behavior is not worth your time!! Go for REAL car rental companies and NOT Metuchen Rent a car. Metuchen Rent a Car ...a business that shouldn't exist

After having many unpleasant experiences renting cars in central New Jersey, I figured I would give…read morethe Avis Rent-A-Car on Route 1 North in Edison a try. I immediately knew I was talking to a good person when I made my initial contact with Joe Calderone. He was friendly and knowledgeable, and he was more than happy to take my reservation for March 15th, 2015. He also told me to give him a call a day or two before I was planning to leave on my trip to see if he would be able to upgrade me. I did just that on Saturday, March 14th, and Joe totally hooked me up! He got me into a Toyota Camry which was a pleasure to drive and the total cost of the rental car for a full nine days was only $307.00! Every time I called the Avis Rent-A-Car on Route 1 North in Edison, Joe was there to answer my call. When on my trip home a maintenance light came on in the Camry, he was there to answer the phone and assure me that there were no issues and that that light comes on at certain mileage plateaus. So after many experiences of renting cars from gnarly, thoughtless outfits that provided me decidedly less than pleasurable and memorable vehicles to drive, I've found my new expert in the Rent-A-Car business. It's my pal Joe and the crew at the Avis Rent-A-Car on Route 1 North in Edison. If you don't want to get the runaround, go see these guys first.... You won't be disappointed!

I would not recommend this Avis car rental, and I travel extensively for work. They ask for…read moremultiple forms of payment, insurance, and contact information. When I requested their company policy about the necessary information for a rental, they said I could talk with the owner. So I had the service rep call the owner for said policy so that we could review it. They said no and canceled our reservation. I have never had to give such personal information to rent a car before, let alone at any other car rental service that I have used. I personally think this Avis is a little shady!! If I could give it zero stars, I would!!

This location has vastly improved. In the past I would arrive on time, 8am and wait about a half…read morehour for the guy to show up, always the same guy. This past visit there were 3 people working, all friendly and productive. It also seems like the cars have been updated, there are at least 3 teslas, probably more. The guy who helped me, I unfortunately didn't think to get names, was really helpful. The only car left in the class I reserved was a Tesla and though excited, I was nervous. He took the time to help tell me the basics and features of the car, and what makes it different from a regular gas-powered car. I was going a long way and nervous about how frequently I'd have to charge and his estimate about charging frequency was spot on. Returning the car was just as easy and pleasant. There were two agents at the desk and the available agent swiftly checked the car and confirmed the amount I paid, I was on my way in no time. I am not sure if management switched over or they hired more people but the difference between this visit and visits from the past were day and night. The only reason I did not give five stars is because the car battery was only 50% (not a great way to begin a 200 mile journey) but this is a small issue because I'd rather the reduced battery power over no car available at all! This is my biggest issue with rental centers in general, they tend to let you reserve but often fall short on what they have to offer (I've had forced upgrades more times than I can count, not in this location specifically but in general).

Hertz let me reserve cars they didn't have, then threatened me with $160 in "no show" fees for…read morevehicles that were never available. Full Review: Hertz let me make reservations for vehicles that were not even available. For the first reservation, I was told I'd be put on standby, so I booked a smaller vehicle instead. Nobody called to say it wasn't available, so I went to the location--only to be told again I'd be put on standby for the second vehicle. After leaving, I got a call from Hertz saying I'd be charged an $80 "no show fee" for each reservation ($160 total) if I didn't cancel. I called Hertz and was told I had to cancel through the third party I booked with. I did that, then called Hertz back, only to be told I still had to contact corporate to avoid being charged. When I called corporate, I waited 45 minutes just to be told they didn't even see my reservation and couldn't help me. The only helpful person throughout this entire process was the desk agent at the Hertz location. Everyone else seemed more interested in passing me off than resolving the issue. Instead of trying to earn my business, Hertz wasted my time, gave me the runaround, and threatened me with fees for cars they never even had available.

I recently rented from Enterprise in Edison on Route 27 near Aldi, and I wanted to leave a review…read morebecause good customer service deserves to be recognized. The first car I received had a strong smoke odor. Although the company has a no-smoking policy, some customers clearly do not follow it, and non-smokers can definitely tell. I returned to the office, and without any attitude or problem, a gentleman by the name of JACK immediately worked with me and gave me another vehicle of the same model, only newer and much fresher. What truly stood out to me was this employee named (JACK) In all my years since the 1980s, I can honestly say he is one of the best customer service representatives I have ever met. He has old-school values (GOD FEARING) that are hard to find today. He treats customers with kindness, patience, dignity, and respect. He explained everything thoroughly, no matter how busy he was or how many questions people had. The amazing part is that this location seems understaffed, yet Jack was constantly moving from customer to customer like he was running a marathon, while still remaining calm, polite, and professional. Many people today could learn from his example. Enterprise should truly recognize employees like this because people remember how they are treated. Kindness breeds kindness, and JACK made what could have been a stressful experience into a positive one. Thank you again, JACK for your professionalism and excellent customer care. You represent the best of old-school customer service. PLEASE NOTE: I would have given TWO STARS but JACK SAVE THE DAY!!!

Got a rental from this place recently through random search, since my car was out on service and…read morebeing without a loaner car. Called in and got picked from home on a Chevy Tahoe to get to this place. Miranda was amazing right from pickup to getting me a nice upgrade of a Hyundai Kona for the same price , only because of the condition of car availability which was my good luck. The checkout process was very fluent and the car condition was great. I had to return the car earlier than what I anticipated because of the loaner availability and the checkout was smooth again. I now know a place where I can look for my next rental needs if I would have one again.

Near Metropark train station in Iselin NJ. Excellent service, great rates. I have rented from…read morethis car rental outpost several times. Their cars are always clean. Prices are fair. The proprietor is very friendly and informative. Less than a five minute walk to the Metro Park train station. Three minutes if you're lucky with the traffic lights. Service is fast, friendly and efficient.

I had a very frustrating experience at the Budget location on Wood Avenue in Edison…read more I made a reservation in advance through Budget's official website and called ahead to verify that my driver's license would be accepted. I provided all required information upfront and was told everything was fine. However, when I arrived for pickup, I was denied the rental due to a "location-specific policy" regarding probationary licenses. This policy was never disclosed to me during booking or in my prior call with customer service. I was assisted by Sam at the counter and later spoke with the manager, Bobby Sabharwal. While I understand that policies may vary by location, the way this situation was handled was disappointing. When I asked for clarification or simple written documentation explaining the denial (so I could report back to my company), I was repeatedly interrupted and told to "have legal follow up," without being provided any immediate documentation or support. There was little effort to listen or offer a solution in real time. As a result, I was left without a vehicle after traveling to the location for a time-sensitive, work-related obligation. To be clear: I verified eligibility before booking I showed up with all required documentation I was still denied service due to a policy that was never communicated This reflects a breakdown between corporate booking and franchise-level policies, and unfortunately, the burden fell entirely on me as the customer. I recommend that anyone booking here: Call the specific location directly Ask detailed questions about license requirements Get confirmation in writing if possible There needs to be better transparency and basic customer care in situations like this. No one should be left stranded after doing everything correctly on their end.

Joey is an honest and great person. The best prices hands…read moredown. If you are looking to lease speak with Joey. Thank You.

I just purchased a 4 series from them and I was shocked at the low price I got. They advertise the…read morecar leases extremely cheap and I thought it was a gimmick to get you in the door at first but I had time to purchase and I figured what do I have to loose. I have leased many cars before so I'm aware that you always have to pay for your registration/plates no matter where you go but I really put zero down paid my plates and tax and got the car at the advertised price. When I went to the dealer to test drive this car I spoke to a salesman and he wanted almost $7000 upfront and about $200 more a month. When I showed him the prices that M&V were offering he insisted that that was a scam he even got the manager and the manger said there is no way you can get this car at that price because any dealer will be loosing money with M&V's prices. Also I wanted dynamic handling on my car but the dealer once again told me there wasn't any car in NJ in stock with that option and dissuaded me from getting that option, so if I wanted that it would have to be a custom order and he therfor couldn't offer me any deals on any car that wasn't on their lot. I saw some reviews where people said someone some things that weren't all that positive but I assure you that this place is totally legit. I spoke with John and he made picking my car with all the options I wanted and didn't want painless for me. This really beats going to the dealer and waiting for hours while they get your car ready and have to negotiate a price down. I built my custom BMW online sent it to John, got to track it on the BMW website step by step and picked up the car at BMW in Brooklyn about 8 weeks later, I did have the option to have them deliver it but I just couldn't wait the Memorial day weekend out.