we had a car for two weeks last time, and once again, Nicole and the rest of the staff were…read moreamazing! The car was terrific, and they were extremely kind, professional and accommodating to our needs.

I needed to rent a car since my car was in the repair shop for the day…read more I booked a reservation online the day before. Getting there and turning into the business is a nightmare since it's on a busy road and parking is very minimal. There isn't much space to park if it's busy which is first thing in the morning and right before 5:30pm. I had to wait for about 35 minutes since there was only 1 person working the desk and the person in front of me had no idea about his insurance and the prices he had to pay. I have plenty of patience so I waited, but I cannot speak for others that were there waiting with me needing to go to work. The office is dark and I felt it was a little messy. But I'm not there for that. As soon as it was my turn I was in and out in 10 minutes. The person was great, gave her my drivers license, credit card and I declined insurance since my car insurance covered this. Took a look at the car for damages, checked the gas and I was off. Later in the day, returning the car was even easier, he walked around the car for damages, checked my gas and we were done. Thanks enterprise. You just need to work on the parking situation and maybe have those line straps like they have in the banks so people know where to form a line.

Hertz let me reserve cars they didn't have, then threatened me with $160 in "no show" fees for…read morevehicles that were never available. Full Review: Hertz let me make reservations for vehicles that were not even available. For the first reservation, I was told I'd be put on standby, so I booked a smaller vehicle instead. Nobody called to say it wasn't available, so I went to the location--only to be told again I'd be put on standby for the second vehicle. After leaving, I got a call from Hertz saying I'd be charged an $80 "no show fee" for each reservation ($160 total) if I didn't cancel. I called Hertz and was told I had to cancel through the third party I booked with. I did that, then called Hertz back, only to be told I still had to contact corporate to avoid being charged. When I called corporate, I waited 45 minutes just to be told they didn't even see my reservation and couldn't help me. The only helpful person throughout this entire process was the desk agent at the Hertz location. Everyone else seemed more interested in passing me off than resolving the issue. Instead of trying to earn my business, Hertz wasted my time, gave me the runaround, and threatened me with fees for cars they never even had available.

I'm not a big review guy, but man, Brett was awesome…read more Not too often you find people like him! Customer service was phenomenal!

DO NOT USE THIS COMPANY!! I had to book a round trip from central NJ to Newark airport and forgot…read morethe name of the car service we used previously. My wife was at work, so I couldn't ask her to remind me. I called MetroPark on April 3rd for a pickup on April 4th and spoke to 'Sid'. He seemed like a nice enough guy although he couldn't seem to either hear or understand what I was saying part of the time. He told me what the price would be for the pickup at our home and for the return trip, I gave him my credit card info and email and he said I would be receiving an email or text confirmation. By the morning of April 4th, I had still not received any confirmation but what I did receive was an almost $400 charge on my card from them. The agreed upon price I got on the phone was $120 each way. I called the main number back at 8:10 am on April 4th, got a different person, told them I had not received confirmation and asked why I was charged so much extra. He was rude and condescending, said it was sent and that I should check my spam email (which I had already done prior to calling), told me the extra fees were for gratuities and other expenses and added that I shouldn't book them if I can't afford it. Keep in mind that this comment comes from a semi-literate working at a taxi stand. Needless to say, I emphatically told him to cancel the service and hoped this would be the end of it. I then called my bank to give them the heads up about these charges as I would be out of the country for over a week. They explained that the charges were still pending, but I at least wanted it to be on record that I contacted them immediately. As I write this on April 13th, the charges were still on my card, so I filed a fraud complaint with my bank and the charges will be taken off. Also, we went with the car service we had previously used and they were honest, charged less, had a clean, new car and were top notch. Even our driver was a pleasure. To summarize, it is much easier to be an honest company who treats their clients with respect and good service than a vampiric parasite who tries to cheat honest people out of their money. You are only hurting yourselves in the long run through loss of business and reputation. MetroPark, are a few extra ill-gotten bucks really worth it?

Beware. Charged a 90 minute wait fee at Metropark because my daughter was late. I notified the…read moredriver by text 2 hour 45 minutes that the train was delayed. Driver said thanks and keep them posted. I notified them 3 more times by text and talked to the driver on the phone and he said not to worry, keep him posted. So I did. He said he was at a party, no problem. Never did he tell me I was being charged from the original time. I believed that because I gave over 2.5 hours notice, I wouldn't be charged. I paid $193 for the trip from Metropark to Rumson. They billed me an extra $180 the next day. When I questioned Sid, he was extremely rude. He sent an email threatening to sue me if I write a bad review. The below email was sent at 1:51 pm on 11/30/2023: Megan Ferber , The charge is in line with company policy and terms and service, Please read the company policy and it was emailed to you in your confirmation as well. Secondly, We are making this a legal notification , if you chargeback this charge you will incur all cost associated with it. Meaning and not limited to Loss of business , You claimed that you will defame the business all over the internet. If such of what you described happens , We will personally challenge you legally ! for loss of business, Loss of Time, defamation and hours involved to rectify. Furthermore, the part that describe this charge that your trip incurred is highlighted for your convenience. Thank You,

I booked a car rental for a trip to Canada in December of 2022. First the people at the desk don't…read moreadd the right insurance and I have to drive back 30 mins to add it in person because they don't take cards over the phone... fine my mistake. The car is also dirty. scuffs on the ceiling, dirt in between the seat... but its a cheap company so I roll with it. The most annoying part is when I get back from the trip and see I was double charged for highway tolls when I specifically put my EZ-Pass up and made put their EZ pass in the correct, unable position. It took 2 months to get my money back and the only reason why (I belive) I got it back is because I threatened to sue; they did not answer my emails/calls previously to that message. I UNDERSTAND PAYLESS IS CHEAP, BUT IT IS A SCAM. YOU GET WHAT YOU PAY FOR I GUESS.

Terrible service when I picked up the car at Newark airport. Agent spoke to us like she was doing…read moreus a huge favor. Didn't give us any details on the car she was giving us, and wanted to just get it over with. The car (GMC SUV) had already done about 35K miles but made a really loud sound at speeds higher than 40mph. We had to blast the music in the car to drown out the sound. Agent at return (Richmond airport) was courteous but of course he turned out to be a crook. He was all smiles and handed the receipt saying I would not be charged anything additional. When I got home I realized he charged an additional $3.99 for fuel even though I had filled up to full just before i returned the car at the airport (the gas station is at the airport). The fuel charge was calculated on the basis of a difference between 15.6 - 15.2!!! It is quite unbelievable the lengths this company will go to make an extra buck. Since it's $4 I will not be fighting this out. But rest assured I will never rent a car from you again and will make sure I spread the word about your terrible service.

All I can say is, don't sleep on Enterprise Car Sales for your next used car purchase. I purchase a…read moreused vehicle a little over a month ago. I am so happy with my purchase. I browsed for cars online, I knew how much I wanted to pay monthly, how much I wanted to pay overall & how much I wanted to make as my down payment. By the time I made it to Enterprise, I had 3 approvals. I test drove 2 cars and left with my car in a couple of hours. There was no haggling & no hassle.

Thanking my son, Artis Hemmingway, who works for the company, Enterprise Rental in Edison NJ, I now…read morehave my beautiful Chevy Tahoe. - I was in the market for a new truck but was going to wait until Spring 2025. I rented SUV's from the Raritan location,and fell in love with a different truck. After asking. Ashley, the manager from Raritan , how would I go about obtaining that particular truck, she said sales would give me a call.- I rushed home and call my son and told him I was serious about getting the truck. I shopped around first , only because it's the smart thing to do, but then my son told me , you need to get a new car now as your placing more miles on your trade and the winter is coming. Artis continued by saying, "I work with these cars everyday and for you, the Tahoe is perfect and no need to go anywhere else. Our cars are certified and we stand behind our commitments." After speaking meeting Ariana from sales, I knew I was in the right place. She was so welcoming and upfront with no haggle tactics! -Honestly, I think I was the haggle. Told her I would be back as my schedule was extremely crazy. Everyday my son , Artis Hemmingway, would call me for updates as to when I was going to get the truck because he told me," Mom if you love the truck and the price is right, GET IT AND DO NOT WAIT! It won't be there for long." See I had been in love with Tahoes for years! When I drove the wagoneer, I loved how big it was but after my research, Tahoe still came out as the supreme choice! I then came back to the sales team , that's when I met Jordan, who took the reins while Ariana was out. We test drove other cars as I wanted something to compare. Again , when I got home , called my son, who I have to thank for his patience. I apologized for bugging him on his days off but he calmly said, " Purchasing a car is huge deal and commitment, especially a used one. You have to be sure. But this is why I told you to go to there. You will be in good hands."-I came back, met a different representative by the name of Josh who was extremely helpful and after my family went to test drive the Tahoe and gave me the green light, Josh got the truck down to Iselin. Corey, the manager was extremely helpful and professional as he worked closely with Ariana on the sale. There were 2 other managers , as I met all 3, who also were great . Corey and the other managers, went over the top to ensure I was comfortable with my sale and got everything I needed and wanted! Their sales team, w/the highlight on Ariana, made this experience a stress free moment and I truly will purchase cars here in the future (next few months for my business)- Again, I have to give Artis Hemmingway, the top kudos as I would have never thought to purchase from Enterprise! Thank you Artis for helping me with my decision for this vehicle!!!! I absolutely Love my new Truck. Thank you guys again and I will see you in a few short months to purchase company cars!

It doesn't SAY the name of your cars ! Can't be bothered !…read moreHow do you show pictures with no information...I was looking tô rent a nissan Rogue.

I just rented a car from this location for a month after being in an accident. The customer service…read morewas great - they got me a comparable vehicle from another location since all they had were minivans. They were also super nice and checked in with me a week before the car needed to be returned and after it was checked in.

I would rate this place 0 stars if a could, AVOID THIS PLACE AT ALL COSTS!…read more It was a complete scam, I only told them I needed it for 2 days, and it ended up being 4 days because they didn't inform me that they close at 1pm on saturdays and closed on sundays. Awful service

This was possibly the worst car rental experience in my life…read more The customer service is beyond horrible and they are quick to scam you and lie to you. Don't even waste your time as their lies, hidden fees, and unprofessional behavior is not worth your time!! Go for REAL car rental companies and NOT Metuchen Rent a car. Metuchen Rent a Car ...a business that shouldn't exist

Don't waste your time these people won't accept debit cards they will try to pull your personal…read morecredit without telling you which messes up so much as they didn't advise us . Guy today should get fired he basically didn't won't any business nor did he try to resolve the issue and this was for a week rental .. corporate should definitely fire that guy . Waste of time and very fruad like to run credit for renting a car Ramesh 848-248-6834

One of the worst rental experiences. Got a one way rental form Edison to VA. Got a SUV with 3/4 of…read moregas and no EZ-pass. Returned the car with 3/4 gas to VA. Was charged $189.84 for gas. It's extremely rare to get cars without full tank and even rare to get one without ez pass. Got both here. Now I am calling Avis Dulles and Avis corporate and they are even worse than this location. This location is passing the buck and not willing to take any ownership and just saying contract is closed and why would i care. When I asked for help, the owner lost it and was almost yelling. The previous comment is right. I got rudeness, no help and yelling.