I recently rented from Enterprise in Edison on Route 27 near Aldi, and I wanted to leave a review…read morebecause good customer service deserves to be recognized. The first car I received had a strong smoke odor. Although the company has a no-smoking policy, some customers clearly do not follow it, and non-smokers can definitely tell. I returned to the office, and without any attitude or problem, a gentleman by the name of JACK immediately worked with me and gave me another vehicle of the same model, only newer and much fresher. What truly stood out to me was this employee named (JACK) In all my years since the 1980s, I can honestly say he is one of the best customer service representatives I have ever met. He has old-school values (GOD FEARING) that are hard to find today. He treats customers with kindness, patience, dignity, and respect. He explained everything thoroughly, no matter how busy he was or how many questions people had. The amazing part is that this location seems understaffed, yet Jack was constantly moving from customer to customer like he was running a marathon, while still remaining calm, polite, and professional. Many people today could learn from his example. Enterprise should truly recognize employees like this because people remember how they are treated. Kindness breeds kindness, and JACK made what could have been a stressful experience into a positive one. Thank you again, JACK for your professionalism and excellent customer care. You represent the best of old-school customer service. PLEASE NOTE: I would have given TWO STARS but JACK SAVE THE DAY!!!

My brother and I rented a car at the Route 27 location in Edison from Sat. 9/26 to Sunday…read more9/27/2026. Jack went above and beyond by providing sublime, kind, courteous, friendly and knowledgeable customer service. He has the gift of explaining information explicitly in a clear, easy to understand way - which was priceless! The other employees were also awesome!

I stopped in for a bizarre but necessary request; I needed to have some gas siphoned out of my…read morevehicle before I could ship it. The waiting area has coffee and filtered water. Nice offerings for customers. I noticed that the other customers that came in were also treated very well and it's clear this is a favorite neighborhood shop. The owner (son) was super nice and friendly. He tried but my tank wasn't set up in a way that would be easy to do. I appreciated however the fact they were willing to try. I called the shipper and they told me where to go (see my other review). If I lived locally, I'd give these guys a try.

I like Hogan's.  Ed and Dale hooked me up when I needed a new vehicle and have always been very…read moreforthcoming as far as what my car actually needed as far as service.  They also sell used cars from their rental supplies and from their original lot a few blocks away with a good range of prices and types to choose from.

I deal with rental company's regularly at my job. I also rent pretty often. When comparing prices,…read moreEnterprise may look like more money than some companies, look again Enterprise gives you unlimited miles and doesn't nickel and dime you. Also, not all Enterprises are equal depending on the manager and staff. My car broke down pretty recently and I needed a rental. I was waiting for my jobs fleet manager to create a rental reservation for me for hours. The tow truck took forever and I'm not impressed with my job, but Enterprise came through! I was pleasantly surprised by how accommodating this Enterprise was. Nicole was kind enough to send a driver to pick me up before they even had a car available for me and before I was able to provide a rental reservation number. Luckily for me a vehicle was available shortly after. The car was quickly serviced and sanitized before I was ready to go. The prices are fair. The staff was very friendly, professional and accommodating. I'd you are in the area and need a rental, it's a no brainer.

Enterprise car rental website took my reservation for the Edison route 27 location first. When I…read morereached there they said they don't have the car or even an upgrade. So I made another reservation at this enterprise agency by calling them (Woodbridge NJ-whose review page we are all on). They confirmed the make and model of the car and time and said yes i can come in and get the car in next 20 minutes. I get here and they say they don't have it and that the call actually went to their call center and not the agency . This Woodbridge agency say they were gonna call me to say they don't have the car but because of the day being hectic couldn't call on time . By this time I had spent 40$ in cab and 1 and half hour getting from home to agency to another agency and didn't get the car. I complained to enterprise they said we are escalating it to management . The day ended in waste of money and time and all plans gone to waste. Absolutely atrocious management from Enterprise

Bobby Sabharwal- The Owner/Operator of this location was absolutely rude and dismissive to me and…read morethe other patrons inside the store. I reserved a 12' box truck for my move. I arrive and he tells me their sold out and tries to get me into a 9' cargo van telling me it has the same cargo capacity. Anyone with a brain will tell you a smaller vehicle has less room for caego. He hated the fact i booked through my costco membership and he didnt want to adjust the price moving into a smaller vehicle, he wanted me to pau the same price as my original reservation. Even when I finally agreed to move forward with my reservation, I asked if he could throw in a handtruck rental for my troubles and even that he couldn't accommodate for me. I've already reached out to corporate customer service because this location is in desperate need of reform. If this review helps keep customers away from this location then I know I have done my friends and neighbors a great service. AVOID THIS LOCATION AT ALL COSTS.Spend your money elsewhere where you are actually valued as a customer.

If I could give zero stars I would was pathetic I had a truck rental a one day truck rental from…read moreArlington Virginia to Edison New Jersey I picked up the truck on June 7 dropped it off on June 8 they charged me to June 9 I told them on the phone I didn't need the truck to the ninth and I told them at the desk I don't need the truck ninth they said it didn't matter if you drop it off on the eighth you will not be charged for the ninth well that is a lie your company lies your employees lie this is the worst company ever I will never rent from you again and I will make it my business to make sure everyone I know who has college students in that area not to rent from your company because you lie and you rip people off

First time using Hertz. Hertz is the recommended car rental agency for State Farm insurance. Very…read moretiny office with 2 desks. The Hertz agent, Dustin picked me up from the auto body shop after a lady (State Farm customer) side swiped my parked car. Dustin was very nice and helpful. He seemed to be running the shop all by himself. He had to lock the shop up to come and pick me up in the next town over. State Farm granted a mid size rental. Hertz only had 1 mid size rental available which was a Hyundai Elentra. Nice car but no blue tooth capability (so disappointing). Dustin, in his tie and under the sun, was even nice enough to grab a towel and polish the car up before I drive off. The paper work went smooth. Stay tuned for my update upon returning rental.

Booked a rental through a third party agency days before my trip at the 1354 Stelton rd location…read more and was coldly told my information was not in the system. Without asking me any other information or allowing me to provide it, the employee or owner dismissively and rudely got up and walked outside. I had to then start trying to find a backup so my trip wasn't ruined. I called them back an hour later and was again told by another employee or owner that they couldn't find my information then after a few seconds somehow found the information abrasive, rude and acting as if I did something wrong. And then hastily telling me to just come back attempted to rush me off the phone. By that time I decided to go with the second option with superb customer service, professionalism...etc. I'm usually not one to post but the service was completely unprofessional on all levels.

I needed to rent a truck capable of carrying 5000 lbs of 12 ft long pipes and open from above and…read morethe sides for hoist and forklift loading. None of the vehicle rentals nearby had a truck available on the day I needed it. Avis, on South Washington Avenue in Piscataway was able to accommodate me. The people who worked there were friendly and got me in and out quickly. The truck on the other hand was a beast. I got a Hino 24 ft stake body with 12,000 miles. It was a little expensive to rent and a lot more truck than necessary. The road manners of this truck were awful. It was bouncier and noisier than any truck I've ever driven. The important thing is that, thanks to Avis, I completed my task when I needed to. I recommend using them for all sorts of vehicles rentals, although I probably won't rent the 24 footer again if I can avoid it.