I was recently in an accident, and our insurance company referred us to Enterprise for a rental…read morewhile my car was in the shop. We had a great experience from start to finish. We worked with Sarah throughout the process, and she could not have been nicer or more knowledgeable about everything related to renting a car. I requested a midsize and ended up with a 2025 Honda Civic -- it was perfect for my needs and very well maintained. I also learned something new: the only time you're guaranteed a full tank of gas when renting is at the airport locations. Good to know for the future. Thank you to Sarah and the entire team for making the whole experience smooth and stress‑free.

Re: Manager Kendal in the Route 22, Greenbrook, New Jersey Location. This lady talks over me and…read moretried to intimidate me when we were dealing with an insurance covered rental. When I asked to speak with someone above her she said "I owned this branch, there is no one above me." I asked her if this was a corporate business and she said "no, I owned the branch, there is no corporate." I contacted the corporate office who informed me that all enterprise are 100% corporate owned and managed. I am writing this to alert the public that this woman will bully you and try to let you believe that she has no corporate oversight.

Booked a rental through a third party agency days before my trip at the 1354 Stelton rd location…read more and was coldly told my information was not in the system. Without asking me any other information or allowing me to provide it, the employee or owner dismissively and rudely got up and walked outside. I had to then start trying to find a backup so my trip wasn't ruined. I called them back an hour later and was again told by another employee or owner that they couldn't find my information then after a few seconds somehow found the information abrasive, rude and acting as if I did something wrong. And then hastily telling me to just come back attempted to rush me off the phone. By that time I decided to go with the second option with superb customer service, professionalism...etc. I'm usually not one to post but the service was completely unprofessional on all levels.

I needed to rent a truck capable of carrying 5000 lbs of 12 ft long pipes and open from above and…read morethe sides for hoist and forklift loading. None of the vehicle rentals nearby had a truck available on the day I needed it. Avis, on South Washington Avenue in Piscataway was able to accommodate me. The people who worked there were friendly and got me in and out quickly. The truck on the other hand was a beast. I got a Hino 24 ft stake body with 12,000 miles. It was a little expensive to rent and a lot more truck than necessary. The road manners of this truck were awful. It was bouncier and noisier than any truck I've ever driven. The important thing is that, thanks to Avis, I completed my task when I needed to. I recommend using them for all sorts of vehicles rentals, although I probably won't rent the 24 footer again if I can avoid it.

DO NOT USE THIS COMPANY!! I had to book a round trip from central NJ to Newark airport and forgot…read morethe name of the car service we used previously. My wife was at work, so I couldn't ask her to remind me. I called MetroPark on April 3rd for a pickup on April 4th and spoke to 'Sid'. He seemed like a nice enough guy although he couldn't seem to either hear or understand what I was saying part of the time. He told me what the price would be for the pickup at our home and for the return trip, I gave him my credit card info and email and he said I would be receiving an email or text confirmation. By the morning of April 4th, I had still not received any confirmation but what I did receive was an almost $400 charge on my card from them. The agreed upon price I got on the phone was $120 each way. I called the main number back at 8:10 am on April 4th, got a different person, told them I had not received confirmation and asked why I was charged so much extra. He was rude and condescending, said it was sent and that I should check my spam email (which I had already done prior to calling), told me the extra fees were for gratuities and other expenses and added that I shouldn't book them if I can't afford it. Keep in mind that this comment comes from a semi-literate working at a taxi stand. Needless to say, I emphatically told him to cancel the service and hoped this would be the end of it. I then called my bank to give them the heads up about these charges as I would be out of the country for over a week. They explained that the charges were still pending, but I at least wanted it to be on record that I contacted them immediately. As I write this on April 13th, the charges were still on my card, so I filed a fraud complaint with my bank and the charges will be taken off. Also, we went with the car service we had previously used and they were honest, charged less, had a clean, new car and were top notch. Even our driver was a pleasure. To summarize, it is much easier to be an honest company who treats their clients with respect and good service than a vampiric parasite who tries to cheat honest people out of their money. You are only hurting yourselves in the long run through loss of business and reputation. MetroPark, are a few extra ill-gotten bucks really worth it?

Beware. Charged a 90 minute wait fee at Metropark because my daughter was late. I notified the…read moredriver by text 2 hour 45 minutes that the train was delayed. Driver said thanks and keep them posted. I notified them 3 more times by text and talked to the driver on the phone and he said not to worry, keep him posted. So I did. He said he was at a party, no problem. Never did he tell me I was being charged from the original time. I believed that because I gave over 2.5 hours notice, I wouldn't be charged. I paid $193 for the trip from Metropark to Rumson. They billed me an extra $180 the next day. When I questioned Sid, he was extremely rude. He sent an email threatening to sue me if I write a bad review. The below email was sent at 1:51 pm on 11/30/2023: Megan Ferber , The charge is in line with company policy and terms and service, Please read the company policy and it was emailed to you in your confirmation as well. Secondly, We are making this a legal notification , if you chargeback this charge you will incur all cost associated with it. Meaning and not limited to Loss of business , You claimed that you will defame the business all over the internet. If such of what you described happens , We will personally challenge you legally ! for loss of business, Loss of Time, defamation and hours involved to rectify. Furthermore, the part that describe this charge that your trip incurred is highlighted for your convenience. Thank You,

Had an incredibly good experience from beginning to end. Adam Rosen was a huge help in getting me…read moreinto the right vehicle. I had a particular car in mind and there was a similar make/model at the location I could test drive. Adam asked what I liked/disliked about it and what features were important to me while we tested it and asked - no pressure - if I would like to look at other makes and see if they suited me. The suggestions were excellent and on both sides of the price with pros/cons for both. In the end, I went with my initial model choice, but now I was sure of my choice. Adam said, "I understand; you have to pick the car that feels like 'home' to you! And now you know." Supported my decision, never tried to 'sell' me anything but satisfaction. The paperwork was fast and easy and they took care of EVERYTHING for me; even called my insurance company while I was there so I didn't need to handle anything. I researched and looked at invoice for a lot of dealers and I feel confident that the no haggle price I got was a competitive deal - likely one I would have had to negotiate an hour under stress to get to anywhere else. Also kudos to Brian, the sales manager and Will the gentleman who transferred my car from their other location and made sure it was spotless for me when I picked it up the very next day. Yes, that's right - 24 hours later I was driving it and totally confident of my choice. And to top it off, I was renting an Enterprise vehicle, so I was able to just leave it there and they checked it back in at my rental location for me! I can't recommend them enough; the experience was as good as it gets in car sales without being a dealer's relative. And Adam was not only a top flite salesman (professional and knew how to make you feel good about your decisions) but he was also the kind of guy you wanted to go grab a beer with afterwards. Seriously, just fun and positive and funny. In fact, everyone there seemed to be really happy working there and being around customers in a real sense, not the phony way some places act. If you don't at least consider them, you're doing yourself a gross disservice and missing a great deal. No haggling, cars with meticulous service records that feel like new. I'd never buy a used car anywhere else again. Check them out, be your own judge. But if you're looking for a recommendation, I'd say that you'd be crazy to not go there first.

On September 22nd, I purchased a certified vehicle from your Huntington dealership for $21,000, put…read moredown a $5,000 cash deposit, and finalized the financing. It was a fully loaded 2024 Jeep Grand Cherokee 4xe.  On the very first day of ownership, the vehicle dangerously overheated. Upon inspecting the engine bay, I discovered the vehicle contained zero coolant. The service department entirely neglected to fill the cooling system before delivery, directly endangering my safety, the safety of my passengers, and catastrophically risking the engine's powertrain integrity. Failure to Remedy & Misconduct: Breach of Certified Standards: Enterprise heavily advertises a rigorous certification process. Selling a car completely void of fluids is a gross failure of this promise and a violation of New York State dealer inspection laws.Property Abandonment: After rejecting the damaged vehicle, Enterprise left the broken car sitting in my driveway for 9 Days. The branch manager completely ignored the issue until I threatened to charge the dealership daily vehicle storage fees. Only then was an associate sent out to retrieve the car.Bait-and-Switch Tactics: 11 Days after purchase, the branch attempted to pass off a "replacement" vehicle. This vehicle was completely substandard compared to my original contract--it was missing the premium features I paid for, and the exterior trim was visibly peeling

Near Metropark train station in Iselin NJ. Excellent service, great rates. I have rented from…read morethis car rental outpost several times. Their cars are always clean. Prices are fair. The proprietor is very friendly and informative. Less than a five minute walk to the Metro Park train station. Three minutes if you're lucky with the traffic lights. Service is fast, friendly and efficient.

I had a very frustrating experience at the Budget location on Wood Avenue in Edison…read more I made a reservation in advance through Budget's official website and called ahead to verify that my driver's license would be accepted. I provided all required information upfront and was told everything was fine. However, when I arrived for pickup, I was denied the rental due to a "location-specific policy" regarding probationary licenses. This policy was never disclosed to me during booking or in my prior call with customer service. I was assisted by Sam at the counter and later spoke with the manager, Bobby Sabharwal. While I understand that policies may vary by location, the way this situation was handled was disappointing. When I asked for clarification or simple written documentation explaining the denial (so I could report back to my company), I was repeatedly interrupted and told to "have legal follow up," without being provided any immediate documentation or support. There was little effort to listen or offer a solution in real time. As a result, I was left without a vehicle after traveling to the location for a time-sensitive, work-related obligation. To be clear: I verified eligibility before booking I showed up with all required documentation I was still denied service due to a policy that was never communicated This reflects a breakdown between corporate booking and franchise-level policies, and unfortunately, the burden fell entirely on me as the customer. I recommend that anyone booking here: Call the specific location directly Ask detailed questions about license requirements Get confirmation in writing if possible There needs to be better transparency and basic customer care in situations like this. No one should be left stranded after doing everything correctly on their end.

I stopped in for a bizarre but necessary request; I needed to have some gas siphoned out of my…read morevehicle before I could ship it. The waiting area has coffee and filtered water. Nice offerings for customers. I noticed that the other customers that came in were also treated very well and it's clear this is a favorite neighborhood shop. The owner (son) was super nice and friendly. He tried but my tank wasn't set up in a way that would be easy to do. I appreciated however the fact they were willing to try. I called the shipper and they told me where to go (see my other review). If I lived locally, I'd give these guys a try.

I like Hogan's.  Ed and Dale hooked me up when I needed a new vehicle and have always been very…read moreforthcoming as far as what my car actually needed as far as service.  They also sell used cars from their rental supplies and from their original lot a few blocks away with a good range of prices and types to choose from.

Service was perfect and cars in great condition. Very friendly and accommodating. Will be using…read moreSensible again!

I visited NJ, rent a car here. All I have to say is I could not be happier, nice staffs, good…read moreprice. Upond returning the car I left my purse with all my IDs and over a thousand dollars in it,I was in such panic because it over an hour i dicover i lost it, I give them a call,they said come by and get it.The purse was kept for me untouch. Great integity you guys, great integrity, I love the people of New Jersey, except some of you drive like the fast and furious, you scared the LA driver here.

First time using Hertz. Hertz is the recommended car rental agency for State Farm insurance. Very…read moretiny office with 2 desks. The Hertz agent, Dustin picked me up from the auto body shop after a lady (State Farm customer) side swiped my parked car. Dustin was very nice and helpful. He seemed to be running the shop all by himself. He had to lock the shop up to come and pick me up in the next town over. State Farm granted a mid size rental. Hertz only had 1 mid size rental available which was a Hyundai Elentra. Nice car but no blue tooth capability (so disappointing). Dustin, in his tie and under the sun, was even nice enough to grab a towel and polish the car up before I drive off. The paper work went smooth. Stay tuned for my update upon returning rental.

I recently rented from Enterprise in Edison on Route 27 near Aldi, and I wanted to leave a review…read morebecause good customer service deserves to be recognized. The first car I received had a strong smoke odor. Although the company has a no-smoking policy, some customers clearly do not follow it, and non-smokers can definitely tell. I returned to the office, and without any attitude or problem, a gentleman by the name of JACK immediately worked with me and gave me another vehicle of the same model, only newer and much fresher. What truly stood out to me was this employee named (JACK) In all my years since the 1980s, I can honestly say he is one of the best customer service representatives I have ever met. He has old-school values (GOD FEARING) that are hard to find today. He treats customers with kindness, patience, dignity, and respect. He explained everything thoroughly, no matter how busy he was or how many questions people had. The amazing part is that this location seems understaffed, yet Jack was constantly moving from customer to customer like he was running a marathon, while still remaining calm, polite, and professional. Many people today could learn from his example. Enterprise should truly recognize employees like this because people remember how they are treated. Kindness breeds kindness, and JACK made what could have been a stressful experience into a positive one. Thank you again, JACK for your professionalism and excellent customer care. You represent the best of old-school customer service. PLEASE NOTE: I would have given TWO STARS but JACK SAVE THE DAY!!!

Got a rental from this place recently through random search, since my car was out on service and…read morebeing without a loaner car. Called in and got picked from home on a Chevy Tahoe to get to this place. Miranda was amazing right from pickup to getting me a nice upgrade of a Hyundai Kona for the same price , only because of the condition of car availability which was my good luck. The checkout process was very fluent and the car condition was great. I had to return the car earlier than what I anticipated because of the loaner availability and the checkout was smooth again. I now know a place where I can look for my next rental needs if I would have one again.

I would rate this place 0 stars if a could, AVOID THIS PLACE AT ALL COSTS!…read more It was a complete scam, I only told them I needed it for 2 days, and it ended up being 4 days because they didn't inform me that they close at 1pm on saturdays and closed on sundays. Awful service

This was possibly the worst car rental experience in my life…read more The customer service is beyond horrible and they are quick to scam you and lie to you. Don't even waste your time as their lies, hidden fees, and unprofessional behavior is not worth your time!! Go for REAL car rental companies and NOT Metuchen Rent a car. Metuchen Rent a Car ...a business that shouldn't exist