We had an incredibly frustrating experience with Shine Bright Auto Detailing. We brought our car in…read morefor a full detail service and paid $350, expecting a high-end, professional result. What we got was far from it. First visit: The car came back with oily mats that were dangerously slippery, the vacuuming was incomplete, and visible water stains and marks on the visors were left behind. It was clear the job was rushed and poorly done. When my husband called to address the issues, the staff promised to fix everything if we brought the car back. So we gave them a second chance. Second visit: My husband dropped the car off at 9 AM and was told he'd receive a call when it was ready. No one ever called. At 5 PM, he walked over only to find someone lounging on the couch who casually said the car was ready. After inspecting it, it was clear nothing had been done. The staff claimed they were only supposed to vacuum the car--which is outrageous. We left the car there all day, again, for nothing. We were told the poor results were due to a new employee still learning. We were understanding and gave them yet another chance after the manager personally called us, apologized, and assured us he would handle it himself. Third visit: I showed the manager the exact stains and issues before leaving the car again at 9 AM. At 3 PM, we were told it was ready. Once again, the car looked almost exactly the same. The stains I had pointed out were still there, the car was not properly vacuumed, and there were oil stains and fingerprints all over the console. The only thing they seemed to do was wash the exterior--which makes no sense, since it was raining that day. This has now taken three visits and over two full days of wasted time. We expected premium service for the premium price. What we got was something that a $40 drive-thru car wash could've done better. Do not be fooled by the positive reviews. Our experience shows a serious lack of professionalism, poor communication, and zero accountability. We will never return and absolutely do not recommend this business to anyone. Save your money and go elsewhere.

Arturo and all the guys at the auto shop are great. They did an amazing job at detailing my car…read more I'm really satisfied with the service. Very polite professional and knowledgeable. Will recommend this place!!

I needed to hire a professional car service to transport my girl from NJ to NYC. As always, I did…read moresome comprehensive research for a safe, reliable and professional car service. After completing my research, I contacted Tony at Somerset Car Service. Tony, was very responsive and professional. He quoted me a very competitive price and promised me a professional driver and late model black SUV. I felt very comfortable with Tony and was assured that my girl would be very safe. Our driver was Shamrez, and he actually arrived 20 minutes early for the pick up and patiently waited for my girl to be ready. He is a true professional driver and gentleman. He communicated with me throughout the entire commute and dropped her off at our destination in an early fashion. Shamrez was the perfect choice for this process. Of all the options for a professional car service, I can honestly endorse and recommend Tony and Somerset Car Service for your transportation needs. Thank you Tony and Shamrez for an incredible experience!

My husband and I used this car service to drive us to a hospital that was located in a very…read morechallenging neighborhood. The driver was on time, professional and very, very personable. We had an enjoyable ride to and from our destination. Don't hesitate to use Somerset Car Service. You won't be disappointed.

DO NOT USE THIS COMPANY!! I had to book a round trip from central NJ to Newark airport and forgot…read morethe name of the car service we used previously. My wife was at work, so I couldn't ask her to remind me. I called MetroPark on April 3rd for a pickup on April 4th and spoke to 'Sid'. He seemed like a nice enough guy although he couldn't seem to either hear or understand what I was saying part of the time. He told me what the price would be for the pickup at our home and for the return trip, I gave him my credit card info and email and he said I would be receiving an email or text confirmation. By the morning of April 4th, I had still not received any confirmation but what I did receive was an almost $400 charge on my card from them. The agreed upon price I got on the phone was $120 each way. I called the main number back at 8:10 am on April 4th, got a different person, told them I had not received confirmation and asked why I was charged so much extra. He was rude and condescending, said it was sent and that I should check my spam email (which I had already done prior to calling), told me the extra fees were for gratuities and other expenses and added that I shouldn't book them if I can't afford it. Keep in mind that this comment comes from a semi-literate working at a taxi stand. Needless to say, I emphatically told him to cancel the service and hoped this would be the end of it. I then called my bank to give them the heads up about these charges as I would be out of the country for over a week. They explained that the charges were still pending, but I at least wanted it to be on record that I contacted them immediately. As I write this on April 13th, the charges were still on my card, so I filed a fraud complaint with my bank and the charges will be taken off. Also, we went with the car service we had previously used and they were honest, charged less, had a clean, new car and were top notch. Even our driver was a pleasure. To summarize, it is much easier to be an honest company who treats their clients with respect and good service than a vampiric parasite who tries to cheat honest people out of their money. You are only hurting yourselves in the long run through loss of business and reputation. MetroPark, are a few extra ill-gotten bucks really worth it?

Beware. Charged a 90 minute wait fee at Metropark because my daughter was late. I notified the…read moredriver by text 2 hour 45 minutes that the train was delayed. Driver said thanks and keep them posted. I notified them 3 more times by text and talked to the driver on the phone and he said not to worry, keep him posted. So I did. He said he was at a party, no problem. Never did he tell me I was being charged from the original time. I believed that because I gave over 2.5 hours notice, I wouldn't be charged. I paid $193 for the trip from Metropark to Rumson. They billed me an extra $180 the next day. When I questioned Sid, he was extremely rude. He sent an email threatening to sue me if I write a bad review. The below email was sent at 1:51 pm on 11/30/2023: Megan Ferber , The charge is in line with company policy and terms and service, Please read the company policy and it was emailed to you in your confirmation as well. Secondly, We are making this a legal notification , if you chargeback this charge you will incur all cost associated with it. Meaning and not limited to Loss of business , You claimed that you will defame the business all over the internet. If such of what you described happens , We will personally challenge you legally ! for loss of business, Loss of Time, defamation and hours involved to rectify. Furthermore, the part that describe this charge that your trip incurred is highlighted for your convenience. Thank You,

I've been dealing with New Market Auto Service for over 50 years, and never been disappointed. I…read morewould recommend their services to anyone. Thank you Joanne and Albert. Bill Katko

Fantastic quality service here!! Fair pricing and very friendly team. I recommend highly!!read more

Exemplary customer service from scheduling to installation. They were very accommodating and…read morereasonably priced too. Highly recommend!

Chris always provides excellent customer service. Always quick, efficient and reasonable with…read moreprice. I definitely will continue to bring my vehicle here.

Ben's Ok but I'm not a big fan of Elton. The guy has an attitude. For example, one time I dropped…read moremy car off in the morning about 8:30a for something trivial (I think it was a oil change and a tire rotation). I call like 4p to ask for a status and he gives me some clap trap about how I didn't make an appointment and he "might" get to it before the EOD. Gee, Thanks Elton. That's the kind of service that will make me want to look you up the next time I have a problem ! Btw, you didn't say in the morning when I dropped the car off that you "might" not be able to get to it. I've had other less than pleasant run-ins with Elton that I won't get into. They also once mis-diagnosed an engine problem I had. They sold me a tune-up when the problem was actually internal. Hey, mistakes happen and I needed a tuneup anyway (car was 10 years old and still had original plugs and wires.) I wound up getting a valve job at another place and am still driving the car, an '02 Impala, today so the tune-up didn't go to waste. With all that said, this is still not a bad place to bring your car. Elton's "tude" aside, they do pretty good work and are solid mechanics. They're just not my first choice if the problem is much beyond your basic brakes, shocks, tune-ups, LOFs, ect. EDIT (3/5/2015): Have to upgrade my review as I recently had a very good experience with Elton. He was very friendly and did not have the bad attitude that was commonplace in the past. He took care of the problem I was having with my car and explained everything in detail.

Elton and Ben always deliver Stellar Service and Fast, Affordable, Expert, Repairs!!!! Thanks to…read morethese two trustworthy mechanics, my aging Honda Pilot still runs like NEW. Going to B&E Auto Repair has saved me a ton of money and as a woman I never have to worry about getting ripped off by another mechanic ever again.

I love that place i just stopped by and asked them if the could fix car; they did a great job ;…read more stuff is very polite and the Ecuatorian mechanic is awesome

Best mechanic around! He charges a diagnostic fee (who wouldn't since he's under the hood for an…read morehr) and waives it if you do the work. Great mechanics.