We had an incredibly frustrating experience with Shine Bright Auto Detailing. We brought our car in for a full detail service and paid $350, expecting a high-end, professional result. What we got was far from it.
First visit: The car came back with oily mats that were dangerously slippery, the vacuuming was incomplete, and visible water stains and marks on the visors were left behind. It was clear the job was rushed and poorly done. When my husband called to address the issues, the staff promised to fix everything if we brought the car back. So we gave them a second chance.
Second visit: My husband dropped the car off at 9 AM and was told he'd receive a call when it was ready. No one ever called. At 5 PM, he walked over only to find someone lounging on the couch who casually said the car was ready. After inspecting it, it was clear nothing had been done. The staff claimed they were only supposed to vacuum the car--which is outrageous. We left the car there all day, again, for nothing.
We were told the poor results were due to a new employee still learning. We were understanding and gave them yet another chance after the manager personally called us, apologized, and assured us he would handle it himself.
Third visit: I showed the manager the exact stains and issues before leaving the car again at 9 AM. At 3 PM, we were told it was ready. Once again, the car looked almost exactly the same. The stains I had pointed out were still there, the car was not properly vacuumed, and there were oil stains and fingerprints all over the console. The only thing they seemed to do was wash the exterior--which makes no sense, since it was raining that day.
This has now taken three visits and over two full days of wasted time. We expected premium service for the premium price. What we got was something that a $40 drive-thru car wash could've done better.
Do not be fooled by the positive reviews. Our experience shows a serious lack of professionalism, poor communication, and zero accountability. We will never return and absolutely do not recommend this business to anyone. Save your money and go elsewhere. read more