Very satisfied bought a great vehicle and had a pleasant experience. My salesman was Eddie Caro who is very professional and up front, of course when it comes time to negotiate a deal the manager tries to get the maximum for the vehicle, if he didn't he wouldn't be doing his job, it really wasn't a unpleasant experience as was with other dealers. I am very satisfied with the vehicle, I actually couldn't find a thing wrong with it and it was beautifully detailed and fueled up for me. I would definitely recommend these guys if your looking for a clean vehicle at a reasonable price. read more

Sabrina Abbas and Aryanne Santiago were absolutely outstanding at CarTopia. From the moment I arrived, they were friendly, attentive, and genuinely invested in making the experience smooth and enjoyable. Sabrina brought a calm, knowledgeable approach she answered every question with patience and clarity, making the whole process feel easy and stress-free. Aryanne matched that energy with enthusiasm and professionalism, going above and beyond to ensure everything was handled efficiently. What really stood out was their teamwork. They complemented each other perfectly, creating a welcoming environment while staying organized and detail-oriented. It's rare to come across service that feels both highly competent and genuinely caring, but they delivered exactly that. If you're visiting CarTopia, you'll be in excellent hands with Sabrina and Aryanne. They set a high standard for customer service and made the entire experience memorable for all the right reasons. read more

Thank goodness we were smart enough to walk away. Our 17-year-old was ready to buy his second vehicle and found one he really liked at Cartopia. Looking back, we should have known something was off based on the price. He loved the car after the test drive, which made it even more disappointing. We currently own nine vehicles, so we understand how the process works -- and we made that clear. Suddenly, the price started climbing: $1,900 added for paying cash, $2,890 for "certification," $999 for LoJack, plus several other add-ons that pushed the total nearly $10,000 higher than expected. Then came the classic line: "We just found out someone else put a deposit on it and we're waiting on their financing. You can put $5,000 down to hold it if it falls through." We weren't buying it. I told him plainly that we knew what was going on, shook his hand, and we walked out. In the end, it turned into a valuable lesson for our son. read more

Great people and a very enjoyable buying experience. Awesome selection of cars. I can't say enough about their honesty and integity. Dave read more

Came in for an x3m competition and walked out with it same day. very straightforward and genuine, the best dealer experience i've ever had and this is my 4th time purchasing a car. Was helped by Angel Santana and he was the man!! no hidden fees and straight business. 5 stars for real. read more

BUYER BEWARE!! They will not give you an out the door price over the phone unless a manager takes over the phone call. Just a quick breakdown of what they say it costs versus what it actually costs after talking to Sabrina over the phone. They want to move "volume" so everything is "negotiable" they say. $285 profit is what she said she would make so no negotiation possible unless the dealership wants to lose money. read more

Cartopia - Used Car Dealers Near Me - North Plainfield, New Jersey

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Recently bought this 2017 q50 Signature edition. Was helped by Luis, great customer service, well spoken, and quick and efficient responses.They had a great variety of cars from every day drivers to top end sport cars.Would purchase from again in future. read more

Cartopia - Used Car Dealers Near Me - North Plainfield, New Jersey

Just an update: Delaney v. Cartopia (ARB0131-24)(22650500.OCP) I have reached out to the attorney representing Cartopia to resolve this Consumer Fraud case I filed in April 2024, 1 year after I purchased the car form them. They do not care and plan to wait until the case comes up for Arbitration. The division is so backlogged that Cartopia can hold me hostage to this car for a long time to come! Because of the undisclosed EXOGLOSS protection package for $3890 that they added to the price of the car without disclosing it to me or providing me with the copy of the RETAIL SALES ORDER that would have identified the difference of $3890.00. I had to fight to get the document and then it was too late to cancel it! I am unable to get out from under this car and it needs repairs! I am sharing this update because no one deserves to be treated the way I and so many other unsuspecting consumers have. This is devastating to me. I am posting about my experience everywhere and did get a little response from their attorney. He sent me an email - Cease and Desist from posting negatively about their client. HAHAHALOLOL! Every consumer has the right to post about their negative buying experience of any kind. I am posting facts only and I have no plans to Cease and Desist until there is a favorable resolution, SOON. I am in the 3rd year of this conflict and I only intend to get louder! Again, I urge anyone considering a purchase of a used car from Cartopia to do their research. Go to NJ.gov and research Consent Orders. You need to navigate around the pages but you will find it. Most of the provisions of the Consumer Fraud act has been violated by Cartopia on my sale alone! We work very hard for our money and buying a vehicle, especially a used vehicle, is a big deal! You can walk into a liar's den like Cartopia! DO NOT BUY A CAR FROM CARTOPIA, NO. PLAINFIELD. read more

Working with this dealership has been nothing short of a nightmare. Deciphering through all the lying has been the most exhausting process. Unfortunately, the issues are still not resolved and there's really not an end in sight. I'll try to numerate some of the lies, but there's really no way I could be comprehensive. - I asked Adam and Eli to disclose all issues with the van because we are foster parents and could not travel to see the vehicle in person. They both lied about the condition of the vehicle even when asked about specific concerns. Nobody disclosed that there was only one key, scratches all over the exterior of the vehicle, BLOOD in the interior of the vehicle, NO AIR CONDITIONING, and the headrests were missing. - Adam told me if I skipped work to finalize purchase by midnight, he would have the van on a delivery truck by the next morning. This was a lie. The van arrived days after promised and only after my wife and I BEGGING for a resolution, AND it arrived at THREE IN THE MORNING (we were given the delivery window of 11am - 1 pm the day before!) waking up everyone in our neighborhood. We couldn't see all the issues in the vehicle and were trying to ask the delivery driver questions, but he did not speak English and he could not understand a word we were saying. - Eli told me that the extra 10k in fees were for non negotiable government fees. When I found out that they were not, in fact, government fees he told me they were for "certifying that the car passed their 170 point inspection". Of course, when we received the car covered in scratches, missing most of the headrests, and having had ALL the duct work for the air conditioning REMOVED, none of those issues were covered by the 170 point inspection that they charged us thousands of dollars for, and the dealership will not honor their warranty. - Eli told me he would issue a 45 day temporary tag to account for us buying the van to take on a vacation in 26 days. When it arrived with a 30 day tag Jessica told me "45 day temporary tags are illegal." - Sabrine told me that she had already sent out the paper work to apply for the tags. Turns out 3 weeks later when the tags were almost expired and we were days away from the vacation we bought the van for she had STILL not sent out the paper work at all. - Mauricio told me that he would increase the price he was offering for a delivery driver by 100$ an hour until they hired someone to deliver the vehicle since Adam and Eli had already lied to us and the van was already later than they both promised. When the delivery arrived, their invoice showed that Mauricio paid the exact delivery price I was originally quoted, even though he lied and told me that he had been raising the price hourly for days. - Jessica said she had never heard of us 3 weeks after the purchase and 3 weeks after we were told that the tags had been applied for. Apparently Jessica is the only one who can apply for tags and she had "never heard of me." - Mauricio told me he would give me a letter stating that the tags have been applied for but they are 'delayed' so that we could still use the van but have proof that we were waiting for tags. He has yet to send that letter and keeps telling me he will do that "tomorrow". If I could go back I would not have chosen to intertwine my life with this dealership. I hope my review saves some of you the trouble. I'm thankful the Better Business Bureau is getting involved to hopefully spare them from continuing to prey on people in desperate situations. read more

It will be almost a year and I'm still having issues with the car that I bought from them. Back and forth for repairs at least 7 times. Thank God for warranty. All I can do is kick myself for signing the contract.. Listen learn going forward. Anyway, Buyers please do your research about the company and the car you're able to buy. Whatever you do have the car dealer print out the contract and take it home over night. Do not let them scare or bully you into signing right then. After you have fully read the contract and check the car inside/outside and top to bottom. Go onto YouTube and look up reviews about your year, make, and mode of the car you want to invest years of payments. Then make sure to have in writing on the contract that you have the dealers warranty attached for 60-90days vs the mileage. Also make sure to take a picture of the front and back of the paper that you see on the car window that has all the car descriptions. Because the dealers sometimes forget to give it to you at time of purchase and they should by law. Have them allow you to have the car diagnose by a professional it's your right. It would be wise for you to pay to have the car diagnose by the car maker before buying the vehicle. Also do not use the car dealership bank their Interest rates are crazy. So do your own credit check before shopping for anything. Buy your own extended warranty from a company of your choice. Don't let them lie and tell you anything different. The salesperson/dealership gets a kick back when you purchase anything with them instead of finding these extra things on your own... I've given you a clear cut way to not get play... read more

Avoid Cartopia Auto Sales - Fraudulent Sales and Zero Accountability I'm writing this review to warn others before doing business with Cartopia Auto Sales. I purchased a vehicle that was advertised and sold to me as an all-wheel drive--a key feature I specifically needed. However, after my mechanic inspected it, I discovered it was only a two-wheel drive. This was not only misleading, but fraudulent, as the contract stated otherwise. I've since had to spend a significant amount of money to correct the issue and bring the vehicle up to the standard I was promised. I've reached out to Cartopia numerous times, but there has been no accountability. The manager is supposedly never available, there is no direct number or email for him, and I was only given a generic email with no follow-up. They also claimed the car was inspected by an "Infiniti Master Mechanic," which a trusted and reputable mechanic later said was highly unlikely, as there were clear issues that should have been disclosed before the sale. The fact that they hid this information is not only unethical--it's fraudulent. Once Cartopia Auto Sales gets your money, that's where the customer service ends. Please be cautious. I strongly urge others to look elsewhere for a vehicle. Don't fall victim to the same scam I did. read more

Excellent car buying experience. Kamel Khamash and his team treated myself and family with the upmost respect. They actually had the car i inquired about in stock as promised. I must say we were pleasantly surprised of all the top notch high end cars on the lot. There are definetely no clunkers being sold here. They made my deal happen and called many banks to get my best rate. Look for a car here first before purchasing a car anywhere else. It is worth the trip no matter where you are coming from. 5 all the way. read more

From reading the reviews, I was hesitant of purchasing a car from there but attempted to anyways. Typical sales practices of adding an adjusted markup fee of $5K if you are paying cash rather than using their financing company. The vehicle had a faulty fuel gauge and 2 other issues that I was concerned about. Additional fees for vin etching, security system, etc. and try to add a warranty so the online advertised price ends up being $8-9K more than what the vehicle costs. read more

From the second, I walked into the door to the second. I left with a new vehicle I might add! The staff was unbelievably helpful. They made the process of treating in my old car and getting into a new one seamless! Every person there seem to be in an upbeat mood the place has a vibe. Not to mention an unbelievable selection of vehicles if you're in the market for a new car a truck Cartopia 46 is a place I recommend. read more

Bought a car here, and initially this was a very painless and streamlined experience. Car was spotless and though expensive it felt somewhat competitively priced (still expensive though and financed at the height of inflation in summer of 2023 didn't help). Shortly after buying, we discovered an oil leak. This was out of their guarantee period so we're on the hook for multiple subsequnt repairs. Just a year after buying the car, the engine seizes. This prompts us to really look back through our documents. They will sell you junk limited warranties and build in plenty of inflated fees. The financing was severely increased as a result. Wether they knew about the mechanical problems with this car may not be proveable at this point, but either way we were made to belive we made out with a great car when in reality it was a slowly dripping time bomb. Consider another dealer who is more transparent, or do your research (i.e. search Vehicle X recall, vehicle Y failures), which is probably good advice anywhere but especially applies here. read more

Can't give it zero stars but they deserves it. I bought a vehicle from "Cartopia"several months ago and it was the worst buying experience of my life. I am 56 yo and bought several houses and dozens of cars in my time. The manager Robert is a sc.. bag. First off one of the wheels and the side wall on the tire had a gash in it. Told me it was fine. I demanded a new tire so he reluctantly said ok. Took it to the tire shop and turned the tire inside out. Put the huge gash on the inside so you couldn't see it unless you got under the vehicle. Then proceeded to tell me the shop he uses all the time did that on their own without his knowledge. Yeah I don't think so. Next thing was the crack in the windshield that was covered with the car information sheet, so it wasn't noticed on test drive. He refused to change the glass but he said he would have glass repair come out and fill it with resin. Looked no different so I doubt that was done. Oh yeah, then after the tire was fixed it came back missing a lug nut. I asked where the lug nut was, and he told me they had to cut it off because it had the key lock and they didn't have the key. Ok no problem fix it right, but no. I had to force him to put on a lug nut. I can't believe we're talking about a lug nut. Then he proceeded to put on a lug nut from a different car, looked totally different (color, size). You can't make this up. So then after blowing my lid he finally put new keyed lug nuts on. Now I must add, this wasn't a $10,000 car. I paid well over $70,000 yes seventy thousand dollars. I could go on but I believe I made my point. In hind sight I should have never taken the truck but it was the only one of its kind in the color and options I was looking for and I desperately needed a vehic Please learn from me. These people are out to make a quick buck and don't care about you or the safety of your family. Hope this helps their next victim. read more

I spoke to the sale person before making a trip that is about 3 hours away from Albany. The mini cooper countryman listed for sale was $18,900 and I have messaged them before making the drive. I have advised the sale person that I can do $19,500 out the door, he stated that it is not far from what they are asking. I got there and the price with doc, tax, and other things that was added $26,000. One of the fees in particular was for them to make the car safe to sale which was around $3,000. I told them why are you charging me for something that they should be doing anyway. And don't forget the documents fees $1,000 was added they said it was by law but I was just at another dealership they remove that with ease which they did tried to charge $400 and not $1,000. Just to verify that the conversation took place I attached images of the text. Please DO NOT try to make any attempt with them. They should be close. read more

My experience with Chris was amazing!!! He made what would have been a very frustrating experience an extremely pleasant and smooth transition from the the introduction to the end of the sale. He worked with me on every detail that I felt was important and stayed in constant communication throughout this process. I would definitely recommend!!! read more

unfortunately we purchased a car form Cartopia 46 2 the Elmwood location.We have been in contact with the dealership ever since . the car literally in 3 days had multiple big problems . 1. engine light on car began shaking. . We drove it immediately to our local Mercedes Benz dealer, they were kind enough to give us a loaner, based on the fact it was not safe to drive. the first bill we received was $3,O34.20. one of the minor problems the wrong size tires were on the car, way too small for the CAR. The second bill was $ 1500.00 The car is back there again, the windshield is leaking. i dont have the total cost yet i'll keep you posted. Ive sent all the bills to Cartopia, still no response. i was told on the phone after many calls that they would be FAIR ! They would not cover the labor but would help out with our expenses. Of course now ive read the reviews, too late. Better Business gives them a" D MINUS" This has been a 'TOTAL NIGHTMARE" I WILL FOLLOW UP WITH ANY NEW INFORMATION UNTIL THIS IS RESOLVED. STAY TUNED!! read more

Great group of people. The owner personally worked with us in our transition to New Jersey. Our family had a lot wants and needs and Adam and Al performed. I highly recommend working with this company, they have gained our trust. Thank you CARTOPIA! well done!! They honor their words Matthew 5:37 read more

This was by far the worst car buying experience I have ever had, and I could NEVER have even dreamt up such a bad experience in my wildest imagination. I breathed a sigh of relief once we HAD the car because I assumed it would be over. But NO. This is STILL a daily hassle and there is no end in sight. Here's the quick summary if you do not want to read in detail the nightmare working with this dealership has been and continues to be: -They will add significant amount of money to the sale price in "fees" that are completely unique to this dealership (this is my fourth used car purchase at a dealership and I have never seen any charges like this) -handle EVERYTHING in writing. If they tell you anything in person or on the phone have them write it down and sign it. Adam, Eli, Sabrine, Mauricio and Jessica all directly and explicitly lied to us about the van, the purchase price, the fees, the delivery, the tags, EVERYTHING. -do NOT finance through them. Secure independent financing! If you finance through them you are relying on them to do paperwork for the license plate which they WILL NOT DO. Your temporary tag will expire and you will have an expensive van you can not drive! -they will stop doing anything for you the second they have your money, so get everything you could anticipate needing BEFORE money changes hands - check EVERY part of the car over. The air conditioner doesn't blow out in the back at all. It makes noise so I thought it was fine. But it was oppressively hot and we had a child pass out. Turns out ALL THE DUCT WORK HAD BEEN REMOVED FROM THE CEILING -do NOT utilize their delivery service. Just go get the car. Now for the horrific details for those interested in reading the long version: If you like the price of the vehicle you are looking at, it's because they will add about 10,000$ in fees beyond the price they promise you. When I asked what these fees were for they said they were government fees and they had no choice because of government regulations. When i asked for itemization of the fees only $250 of the thousandssss of dollars of fees actually had anything to do with the government. They will charge you a fee for purchasing, a fee for providing documentation, a fee for cleaning the van (even though it was already clean when they listed it at the list price), replacing the brakes (even though they ALREADY replaced the brakes BEFORE they listed it at the list price), certification (guaranteeing the car passed their inspection???? We pay you for you to guarantee you didn't lie to us?? WHAT?) We ended up paying 10k over what the car was LISTED AS on the website and they acted like we were really getting a steal. We should have NEVER made this purchase. In fact we WEREN'T going to, as we had found one that was closer to us and the dealership wasn't adding ridiculous fees and had better reviews. BUT, we were in a DESPERATE situation as our adopted son had a full blooded newborn sister enter foster care addicted to extensive amounts of drugs and we took emergency placement of her even though we did not have enough seats in our car. We had to buy a bigger van FAST so they would discharge her from the hospital to us and not put her in another foster home separated from her brother. The dealership knew this and they told us (in order to trick us into buying their van instead of the one we had found in Indiana) that they could guarantee delivery to our door the next day. At this point we were working with Adam specifically. So we forked out more money because Adam preyed on our desperation and we trusted him. My husband spent ALL day finalizing this purchase over the phone. Adam said if we got all the money to them by midnight they would put the van on a flatbed for us the next morning. So he spent all day and evening, skipped work, and jumped through every hoop they asked him to. The next morning we didn't receive a phone call saying that our van was on the way so we called to check on it. They acted completely oblivious to anyone ever saying our car would be delivered AT ALL! Then said it definitely wouldn't be today because they have to look for a driver to hire. Trying to figure this out, we kept calling, they kept saying they would call us back, and they never would call us back. Then they completely stopped answering our calls and responding all together. My husband found a plane ticket for me to fly out and pick up the van and drive it home that night, but we were trying to call to make sure the van was still there and I could get it. We did finally get through but Eli said to give him a few minutes to call me back because he was making a sale. I said "this is very important, can you please just talk to me for a minute?" Eli said absolutely not. I said "I don't believe that you will call me back and I'm not going to be able to get through on the phone because your dealership closes in 15 minutes." Eli swore he would call me back. He did not. The dealership closed and we co read more

Just bought a car from Cartopia. Adam & Chris were great. A great experience buying a used car. You don't hear that often. They had a great selection of quality cars to chose from. They worked with me on the price & were professional from the start to the finish. I would highly recommend anyone looking for a car to check this dealer out. A big shout out to the guys from Cartopia Route 22 North Plainfield. I purchased a 2014 Cadilac Ats. I love the car. Thanks again to Adam & Chris. Nick Monroe Township read more

All the years I've been buying vehicles I've never went to a dealership and offered to pay the retail advertised price, plus tax, title, registration fees, and dealer doc fees and still been asked to pay an additional $4000. Beware of the numbers game they play here. They wanted $25,000+ for a car they had advertised for $17,900. read more

Cartopia - Used Car Dealers Near Me - North Plainfield, New Jersey

This place is awesome and has amazing customers service Sabrin and Richard we're great

Highly recommend to anybody looking to purchase. A car. they made you feel like family and made buying a car way less scary.

Just got home from purchasing my new ride, a beautiful 2019 Camaro and I was slightly skeptical looking at the reviews but when I went in there, everyone was professional and inviting, the place was clean and none of the cars looked "rotted" like one review said. The whole process was really easy. The manager Mauricio made sure I got a good deal and Miguel the salesman I worked with was extremely professional and even offered to grab some coffee and donuts while I waited for the car to be washed. I long story short, the place is great, the people are professional, and the few one stars are completely undeserved read more

I bought my first car last weekend, and Cartopia made the process as easy as possible. I visited a number of different used car dealerships, and had, frankly, terrible experiences with the others. I was jerked around, bait-and-switched, told that certain advertised prices were only available if I financed, and given every other run-around in the game. Then I got to Cartopia, where I was welcomed in, handed the keys to the car I was interested in (which was perfectly cleaned and maintained - honestly, it looked like a new car), and offered a test drive within five minutes of arriving. When I came back and expressed an interest in buying, Cartopia held true to the advertised price, even though I was paying in cash. Yes, there were hidden fees - not only tax and dealer fees, but also an expensive documentation fee, and a $2000 inspection fee that I still don't totally understand. But the car was so well-priced that even with those added costs, I still paid a very fair price, at or below market value. And, again, the car was spotless, inside and out, so I'm assuming most of that went to repairs or maintenance, which was done well. Most importantly, there were no hard-sell tactics, and I never felt pressured to make a purchase I wasn't comfortable with. All of this is to say: if you see an Autotrader or Cars.com listing for Cartopia, know what you're getting into, and expect to pay an extra couple thousand dollars over the list price, but you can feel comfortable that you're still getting a fair deal from decent folks. read more

6-10-20 HORRIBLE !! "salesman" Omar. A couple days ago a family member had a deal that Omar wrote on a piece of paper, "out the door" price. Omar refused to take a down payment to hold the car until loan papers arrived. What dealership does that ? Omar calls and claims there is a person from NY who wants to come see the car. Believe it or not. Family member went back in tonight to close the deal. Omar totally went back on the deal saying he had to add $6000 to price because be messed up and "didn't know where his head was that day". I believe that when he saw how much the family member could go up to with his loan (coincidence it was $6000 from the original agreement?) is when he upped the car price. This is how used car salesmen get a bad name. He is the epitome of a "used car salesman" Go there if you want but BUYER BEWARE !!!! read more

Cartopia - out the door price written by Omar. He added $6000 to the price when in to close the deal - Used Car Dealers Near Me - North Plainfield, New Jersey

Absolute scam. Their pricing is very aggressive, which looks great on paper. Notice on their website that they have a "PDI" fee, though. This fee is not brought up, if you ask for a structure of their fees, they will mention it, but they won't give you the amount. I was coming from 30 miles away, so I called them, they actually stated I could get this car for less than $10k out the door -- still very high for me, but based on what I calculated, it should have been close to $9k. The car I went to look at was sitting on their lot for over TWO MONTHS and was advertised for $8k. Took it for a test drive, came back and sat down, told them I was interested. They came back with a $1500 PDI fee on the car, representing an 18.75% price markup. They claimed it was for them to bring the car up to standards because they don't have a service department. They don't even reference what PDI means. You'll have to ask them for that definition. I looked at this car, and it had the following done to it: 4 new 15" tires (for reference, 15" tires cost about $60/tire) New set of Front Brakes Even if we go by standard labor rates, 4 new installed tires should be no more than $400, and new front brakes should be no more than $200. $600 of work. They are charging $1500 for this. When you get to the dealer, they'll give you a breakdown, and the PDI is something they refer to as a "pre-delivery inspection fee".... In short, its a 15-22% markup so that they can "bring the car up to factory standards"..... e.g. a nice exorbitant fee for them to make a few extra $ on the sale of the car Absolutely would not do business with a place like this. read more

Let me start off by saying the cheapest price on a car is not always the best deal, especially on pre-owned cars. That being said, we got a very fair price and there's huge value in a dealership making things right when a customer has a problem. We had a problem with a car we purchased and Omar at this dealership went way above what he was required to do. To me that means he is honest and really cares about his customers and the long term of this dealership, not just that day's profit. I m extremely happy that we bought this car from Cartopia! It won't be the last and I will recommend Cartopia and Omar to my friends without hesitation! read more

They didn't honor truecar certificate even though the car was listed there. The price with tax and registration is $41000,,,,,38,000 without taxes. What they call PDI (pre delivery inspection) is the cost of what was broken and what they had to fix in order to pass the inspection. Customer gets burdened with pre sale repairs? Give me a brake. read more

I went to so many dealers before stepping into Cartopia & this one is hands down God sent. Great people, great cars, great prices! Omar, Kamel, Tarek, & Zaid were all amazing people to work with!!!! They truly made the biggest difference in finding the perfect vehicle & deal for me! Not only were they real with me, but they were also considerate, & informative. They do not pressure you, or rush you into any decision. My family members all now want to visit this location not only for vehicles but also because of the way they make you feel appreciated! Thanks so much for everything:) read more

Guy will talk you in circles and not a man of his or employees word. Make sure everything is in writing. Will never go again or recommend

Great service easy process and very fair pricing. Went there with my granddaughter and she could not have been more thrilled with the vehicle she purchased and how professional the staff was. High recommend CarTopia. read more

Very very disappointing for CarTopia. I bought one 2019 kia optima in Jan 6th. The OTD price we set is $20,474 but in the contract it shows the price is tax excluded, which means I need to pay more for the tax. They tricked me to sign the contract and told me this is OTD which is definitely not the truth. read more

Stay away!! Purchased a car on a Saturday and agreed to pick it up on Monday after they made a minor repair. Got there for my appointment and they made me wait around for 2 1/2 hours until 5 minute before they closed. Delivered the car with 4 old, rusty, mismatched tires that weren't on the car on Saturday when I agreed to buy it -- those tires were shiny, MATCHING, and new. My salesman became rude and argumentative when I inquired about it, and ultimately walked away from me when I didn't buy his line of b.s. Took a week to finally get my deposit back. These guys are extremely shady. Beware! read more

I went in 3 weeks ago to purchase a 2016 BMW M4. Sabrine and Omar were the two associates I dealt with. They were kind in the beginning and itching to make the sale. Omar ran some numbers and gave me an estimate. The next day, to my surprise, they added a $2900+ "pre-delivery inspection fee" out of nowhere to the total cost of the car. This charge was for an inspection that they do on every car. Before finalizing the paperwork, I asked them to remove some bumper stickers and a hood sticker that was on the car. They said they can have their detail shop do it but then said that I would have to try to remove them myself or have a detail shop do it. Taking delivery of the car without having the stickers removed was a mistake. The stickers that were put on this car were so cheap that it was impossible to get them off as they would just break into small pieces when you tried to take them off. I brought the car to three well-known detail shops and no one was able to take them off easily. I had to buy this tool called a 3m rubber eraser, attach it to a drill, risk messing up my clean coat, just to get these stupid stickers off. The shops tried using a heat gun, steamer, goo gone, but nothing would work. After paying almost $6k+ over MSRP due to the car "pre-delivery inspection fees" + the aftermarket warranty, I looked into the warranty further and decided that I wanted to cancel it because I was planning on modifying the car. Also, the warranty doesn't even include the majority of the additional parts that come on supercharged or turbocharged cars. DO NOT BUY THE WARRANTY IF YOU ARE GETTING A CAR WITH A SUPERCHARGER OR TURBOCHARGER. It doesn't even cover a basic part such as an intercooler which my previous aftermarket warranty company ProGuard, did. I reached out to Sabrine a couple of days after purchasing the car to cancel the warranty and was told she would have to speak with Omar to cancel the warranty. Not hearing back from her, I followed up the next day and got a generic response. I followed up almost every day since then and she just kept giving me the run-around. The last time I spoke with her yesterday, she said the warranty was canceled which was untrue. I contacted the warranty company today to double-check and they said they have no records of any cancelations. Today, I am sitting at their "Service Center'' which is Autopia in Union NJ. A couple of days ago, I received a check engine light on my "inspected" car, that STILL HAS TEMP TAGS! After reading the codes on the check engine light, I was directed by my mechanic to take a look at the coolant level of the top-mounted intercooler. To my surprise, the reservoir was empty. Since it's a closed-looped cooling system, there shouldn't ever be a need to add coolant to this reservoir. After going on a bunch of BMW forums, this seems to be a common issue with the S55 motor that was in my car. The coolant from the intercooler can leak into the engine, which can cause a possible hydrolock of the motor. I contacted Sabrine right away. She directed me to call someone on their cell phone, who happens to be the "Service Manager''. The Service Manager told me to bring it to the Autopia Service Center. This Service Center was almost an hour away from where I live and I had to take a half day at work because of this. The Service Manager is not here and could only be reached by phone. I told the mechanics (who have been super helpful and knowledgeable which was the only positive part about this whole experience) that I recently had a shop install cold air intake and downpipes before they started inspecting the coolant leak. It turns out, the intercooler is busted from the inside and needs to be replaced as suspected. Sabrine and the service manager refused to pay for the part and labor on a car that I purchased from them, only 3 weeks ago. (Did I mention that I have been at the service center for almost 3 hours already? They didn't even offer me a place to sit. I was standing outside in the sun for almost 3 hours.) In addition, they're not sticking with their powertrain and drivetrain warranty because the car was "modified". They tried to convince me that a BMW dealership would also void a warranty on a brand new car if I had done the same mods to them, which is completely false! Dealerships are not legally allowed to void warranties due to simple aftermarket bolt-on parts that are designed to make the car run smoother. Now I am out of a car for a couple of days and will be paying out of pocket almost $1500 for a new intercooler, coolant, and an oil change to ensure all of the coolant leaking into the motor has been removed. My mechanic also pointed out that the tires are directional and were mounted backward on all sides of the car. This means they have been wearing unevenly and were recommended to purchase new tires. Another $1200+. Why didn't the $2900+ inspection catch a simple issue like this? They are quick to blame others instead of taking responsibility read more

Do not trust Cartopia! They are dishonest and deceptive. Less than a week after purchasing my car, I had to pay for almost $1,000 in damages! They are unwilling to help in any way and have spoken to me in a rude and demeaning manner. Do NOT buy a car here. read more

Unreal of an experience thank you guys for taking the time to listen. I will highly recommended you guys to family and Friends

If you like the price of a car online, add 1500-2000 to that. That's the actual price, BEFORE taking into consideration taxes, doc fees etc. They charge outrageous fees for "preparation" and will not negotiate these with you. Cartopia lost my business to another dealership who does not pass these costs on to the customer, especially at a ridiculous mark up for the "prep" they did. read more