I was a bit skeptical but I have to say my experience was awesome, I made an appointment online…read morewhich I would recommend as it was fairly busy. I submitted the required paperwork online and although they still ask for it during your appointment it was still a painless experience. They honored the quote they gave me online and I left with a check in under 2 hours.

I'm giving CarMax one star due to the loan payoff and settlement timeline, which was not clearly…read moreemphasized upfront. To be fair, I was given a check immediately at the time of sale. The issue is the loan payoff process, which can take up to 15 business days on CarMax's side before funds are even sent. That does not include additional mail time or processing time by your bank or credit union. There is also no ACH or wire option to speed this up. In practice, this means the loan may not be cleared for three to four weeks. If you're selling a car specifically to clear a loan so you can qualify for another one, this delay can directly impact financing. You may also need to make additional loan payments out of pocket while waiting for reimbursement. While the extended timeline is mentioned in the fine print, it was described in person as taking "a few days," and the full impact of the payoff timing was not clearly called out. That difference matters when real financial decisions depend on it. The staff were polite and professional, but the lack of clear emphasis around the payoff process creates unnecessary risk for customers. My advice: read the fine print carefully and plan for a much longer timeline than what is suggested verbally.

People always talk about how dealerships do nothing but try to swindle you into paying too much for…read morea car. And in the past i have dealt with dealerships that were not understanding or even listened to my needs. A few years ago, i went to greenbrook because i was looking to buy a gmc acadia. New or used, its a car ive loved for a long time. The salesman i encountered was Lance. He sat and talked with me and my boyfriend (now my ex). He asked me a lot of questions about my life, my profession, my family life. He was very friendly and wanted to make sure i truly knew what i wanted. After awhile he showed me around a few cars, and i test drove one. We ran some numbers and unfortunately at that time i could not purchase a new vehicle, but i always remembered how respectfully Lance had treated me and decided that when i was in a better position financially, id come back to greenbrook. This past may, i started car shopping again. One friday, late afternoon, i drove to a dealership just a few miles from Greenbrook and i spoke with a salesman and test drove a very nice car. They gave me a great quote on it as well. After leaving there, i drove down the road to greenbrook. My friend and i arrived probably just a few mins beforr they were closing for the evening (we actually didnt know until later. The never made mention of that). Ernie baptista was the salesman that evening. He did just as lance did a few years earlier. He listened to me, asked me questions, and then we test drove. We ran numbers, i got a quote. I had some things i needed to take care of before fully committing to any new car, but a few weeks later i came back in, had a down payment ready. There were a few hiccups from the car i had owned that i was trading in, but after all was said and done, Ernie and the managers at greenbrook gave me a pretty good price on the EXACT Acadia i wanted. I gave my down payment and made arrangementa to pick up my car a couple of days later. The entire car buying process was so utterly painless. I know people that have spent entire days at dealerships, and i don't think i spent more than a few hours over the course of anfew days with Ernie. Plus he gave me his personal cell number in the event a situation arose. I just had my first oil change and it was free and completely painless. I scheduled it thru the gmc app and was in and out of the dealership in less than an hour. Greenbrook is such a lovely dealership. Professional and courteous, warm and friendly. I plan on doing a lot of business with them in the future and have told a lot of friends and family about my experience. Thank you all so much :)

GUESS WHAT?????................... The very next day after my last review of this business, my…read morecheck-engine light was off................... I guess they turned it off remotely and nothing was wrong with my car in the first place. I hate to think this,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,but,,,,,,,,,,,,,,could it be?

Muy buena atención gracias a Mr.Bruno and Mr.Cris Santos take carece us good they are such a good…read moreperson

I get that things are going up. But this getting ridiculous. Kia dealerships are all independently…read moreowned. Everyone knows I am a dealer guy. Anything service. Go to the dealer. Well, this dealership just lost my business. Oil change and tire rotation was just $69 in 2019. So them going up to $99 in 2024 I was OK with. Now they decided to separate the oil change from the tire rotation. Oil change $119 by itself and the tire rotation is now $69. So $201 for a basic service. I was paying $250 when I was driving a Infinite. I will be going to another Kia. Cause now all ate doing the same thing. But if they do, then it is time to find my non dealer service. And they made me an appointment for 9:30am and told me my car would be available in 3 hours. So please tell me why am I making an appointment if you going to keep me their all day. I am so disappointed with Global Kia.

Went in looking for a car for my mom, the owner overheard and told the sales rep he does the same…read morefor his mom and to make sure to "take care of me". I ended up with a 2012 Honda fit that was completely rotten underneath with rust throughout the entire undercarriage. Please stay away from this place and go anywhere else. They were hounding me for a 5 star review for days, hoping I wouldn't notice the damage before I left a review. If you're looking for a safe vehicle, this is not the place to go.

I will never again do business with this dealership and do not recommend them. They sold me a car…read morethat never worked and spent more time in the shop than in my possession. The price of the car was also an absolute rip off considering how unreliable it was (over $32K PLUS the finance charge). They said there is a "one year warranty" as long as I brought it to THEIR shop on site which required a $100 copay each time and was there frequently. They would also guilt you for how you were only paying the copay and how they were eating the remaining cost of the fix (when they should've sold you a reliable car from the beginning). When I addressed my issues when the warranty was about to expire, they said they would have never told me that and I could have taken it to any technician of my choice, meaning I was lied right to my face. The technician on their site kept putting "band aid" fixes on my car for a full year and then when I took it to my own technician right as the warranty expired, the repairs were over $7K (including needing TWO catalytic converters). When I got these fixed through my own technician, a couple weeks later the car started jolting and shaking aggressively whenever the car accelerated ( something that happened a couple times but I had dismissed as something minor since it wasn't as aggressive) and I brought it directly to the manufacturer at the recommendation of my technician because this was in dangerous shape. This 2016 car had less than 100,000 miles on it and affected my ability to get to work frequently. The estimate cost for the fix was another $4500, so I turned it in directly to the manufacturer. I had the car for approximately 18 months and over $7K in the hole PLUS the remaining thousands I owe for the loan for a car I can that was unsafe and undriveable. NEVER again!

got a van from this dealership and had a wonderful experience. the people there very professional…read more 100 % recommended to everyone

This dealer was great at getting my 2023 corvette in 4 months, 2 months sooner than expected, when…read moreall other dealers were telling me 12-18 months. I paid 9K over sticker to them so I could get the car that quickly ! Since I got the car at the end of August, it has been a nightmare. I ordered the car with the hash mark decals which unbeknownst to me are dealer applied. When I picked up the car, it looked like they were applied by a blind man ! no 2 decals (out of4) were positioned the same and had bubbles all over. I live on Long Island and the dealer is about 80 or so miles away in the boonies of N.J. (a 1 1/2 hour drive each way). I had to wait 3 weeks the first time to get a loaner car. unfortunately I had to cancel the first appointment on 9/12 due to unforeseen circumstances. The soonest they could give me another loaner was 10/11. I took the car back and was told that they were sending the car to a body shop that was expert at applying decals. After 2-3 weeks I was told the new decals were defective and didn't adhere properly (pure bullshit). So now they they had to redo the decals the third time. Both times the dealer had to redo the decals, it took weeks just for them to get the replacements or so they said. When the car was ready I went to pick it up only to find that they screwed it up again. All along I asked them to get me the decals so I could have someone on L.I. apply them and have the dealer pay them directly for the work. finally after the third time they agreed. I've been waiting now for 3 weeks and still haven't received the decals. This has been the worst customer service experience I have ever had. My salesman has been for the most part minimally responsive to my texts and calls. The sales manager that finally agreed to let me get the work done locally, gave me his direct phone # and promised to make this right, has not responded once to multiple calls and texts. Do business with this dealer at your own perril !!!!!!! Ken R. Disappointed customer

just wanted to update everything that has happened, first off the car continues to perform…read moreperfectly, the dealership called to day and everything we needed, keys, manual GPS and most importantly pa tags have arrived, we are going up tomorrow 12-8-12 and picking up those items. It's ashaming that dealers like these folks aren't in metro areas like NY or PA. These are true professionals and they sell the amounts to attest to the fact it works well here, the only wish they were closer

Hi I just wanted to say thank you for Stefan; the service…read moreadvisor, for his excellent and professional customer service. Whenever I bring my car for regular maintenance appointment, he provides clear and excellent advice. Also, he knows exactly what the customer wants. Empire Toyota at Green Brook should feel proud to have him as their service advisor.

Just had a great experience at Empire Mazda and wanted to share. From the moment we walked in,…read moreeveryone was super friendly and welcoming. We never felt rushed or pressured at all, which made the whole car-buying process way less stressful than I expected. The team really took the time to understand what we were looking for, and thanks to their help, we ended up with the perfect car for our family. It checks every box, and we honestly couldn't be happier with it. We also got a great impression of the service department, everything looked clean, organized, and professional. We'll definitely be bringing our car back here for regular maintenance. Overall, this dealership went above and beyond. If you're looking for a place that treats you with respect, actually listens, and makes the whole process easy, I'd highly recommend checking them out -- James from Sales and Kelvin from Finance were fantastic! Ask for them

My Cousin came here recently and said Cristina was very attentive! She sold her a Hyundai in which…read moreshe is soooo in love with. The employees are friendly and willing to help and very informative. I definitely recommend if you're looking to buy a car locally and good price deals!

My daughter bought a car there, they stated they called a number on file, no VM left, my…read moredaughter's car was towed, since the temporary plates expired, she called and we drove to the shop. They said it would take 1 hr in a half to have the payment approved for the towing company and here it is 4 hrs later no call and no money!!

No Reserve Classics is hands down the best in the business! I've purchased a 1970 Chevelle and a…read more1972 Camaro from these guys and couldn't be any more satisfied with the cars, the extremely easy purchasing process and the care they put in to their inventory and making sure all of their cars are in great condition inside and out and taking care of their customers! I've worked with John on numerous occasions and he's the greatest! Communication and honesty is 100%! Now adays it's hard to find a dealership with next to perfect cars and honest people, but No Reserve Classics is my #1 go to, as I build my dream classic car collection. Very highly recommended!

I purchased a classic with no reserve classics and I would say the service was definitely first…read moreclass. Chris and John made my purchase as smooth as possible. I look forward to purchasing my next classic with no reserve classics.