Salesman Donald Veitch was courteous and respectful. Get you KIA from Global Auto Mall.

I negotiated a clear, all-inclusive Sign & Drive agreement directly at sales representative John's table, which was reviewed and approved by manager Ahmed. However, after being kept at the dealership for over 3 hours, the commitment made on the sales floor completely changed once I was handed off to the finance manager. Additional charges and fees were tacked on at the back desk, directly contradicting the terms agreed upon with John and Ahmed. The staff was fully aware that I had just come directly from the hospital following the delivery of my baby and was completely exhausted. Instead of honoring the transparent terms we established upfront, the finance department took advantage of the situation, knowing I was too fatigued after hours of waiting to walk away and start the process over elsewhere. While I have the vehicle for the next 24 months, the lack of internal alignment, back-office pricing shifts, and disregard for a customer's time and circumstances guarantee that I will never do business with this location again. Buyers should demand every agreed-upon detail in writing before stepping foot into the finance office. Or just STAY away. read more

I live in SF and am buying a car for a family member. As such I needed to get quotes and agree on a vehicle and price before I fly to NYC and purchase within a week. When I asked about quotes I got a super sleezy answer to come into the dealership. I told your dealership multiple times I can't come in bc I live in SF. Even after I told them they STILL asked me to come in. It was a super off putting experience. Very inflexible and has no tact or communication skills. If you need to work with a dealer over email and not in person THIS IS NOT THE PLACE Msg from Dealer telling me to stop by when I live across the country. I worked with Maxon Hyundai instead and am flying to purchase immediately. The out-the-door price is something that we would go over with you in detail here in the showroom. We are in the business of selling vehicles, and we do not send our aggressive pricing structure electronically as it would essentially teach our competitors how to structure their deals as well. That said, I'd be happy to further discuss your options and go over everything transparently with you in person. Do you have time later today or tomorrow to stop by? read more

Worst experience Nice customer service but sales person was not helpful As soon as sales person saw me - i can feel discrimination and attitude in his eyes. I already made my mind to buy car today but with his attitude- i will buy car from some other dealer but not definitely from Global Auto Mall. I m writing this review as this is the worst experience i ever had with car dealership. read more

The service department is refusing to honor a warranty. There's no damage around the camera, but somehow the camera cracked appears to be defective. I asked the general manager and the service rep to go look at it with me as well as the service tech and they would not do so. This seems to be a scam to get labor money. Go elsewhere for your service if you can. read more

Global Auto Mall - Camera cracked while under warranty. No damage around it - Car Dealers Near Me - North Plainfield, New Jersey

I get that things are going up. But this getting ridiculous. Kia dealerships are all independently owned. Everyone knows I am a dealer guy. Anything service. Go to the dealer. Well, this dealership just lost my business. Oil change and tire rotation was just $69 in 2019. So them going up to $99 in 2024 I was OK with. Now they decided to separate the oil change from the tire rotation. Oil change $119 by itself and the tire rotation is now $69. So $201 for a basic service. I was paying $250 when I was driving a Infinite. I will be going to another Kia. Cause now all ate doing the same thing. But if they do, then it is time to find my non dealer service. And they made me an appointment for 9:30am and told me my car would be available in 3 hours. So please tell me why am I making an appointment if you going to keep me their all day. I am so disappointed with Global Kia. read more

Julio Ruiz is the by far the best sales person we've ever had. He is professional, knowledgeable, and efficient. He always makes us feel like we are his top priority. We are so lucky we stopped into Global Auto Mall and met Julio. read more

Wow, impressively bad. I call to schedule an appointment for a new paint job on October 9th, 2025: they have nothing until March. Okay, I schedule an appointment for March 16th, 5 months away. Stinks to wait but I have a date so that's fine. They call today, March 13, 2026 to tell me they no longer do paint jobs and haven't done paint jobs for over a month. They just decide to let you know the business day before your appointment instead of well ahead of time. Embarassing customer service, no wonder their rating is so low. read more

Save yourself the trouble -- do not go to Jeep Global Auto Mall on Route 22 in North Plainfield. I truly cannot believe the level of service I've received. I would strongly caution anyone against leasing or buying from them. Unfortunately, I'm now locked into two leased Jeeps due to their incompetence, which has been incredibly frustrating. I only wish I had known what to expect beforehand. Please do yourself a favor and look elsewhere. read more

Global has the worst auto customer service department I have ever dealt with. Global, your staff need customer service training. My experience began with a call to schedule an appointment. The receptionist was rude, but I said to myself, 'She may be having a bad day,' so I kept my appointment and showed up on arrival, the workers who were supposed to take your vehicle when you drive in had me waiting while a conversation amongst themselves, laughing and joking, not even acknowledging that I was there. I had to honk my horn and ask Is this where I leave my vehicle? The two ladies at the desk were rude. As a customer service manager, I sat, I watched as they dealt with other customers they spoke rudely to other customers on the phone and at the establishment and they gossiped about customers. I had a 1030 appointment with my sales rep. Jason from Genesis, was called three times to make him aware that I was there. He never showed up now at 1145, so I was given another sales rep to help me. ** a concern of mine to global. Why do you leave the Vehicles unlocked? My car texted me the entire day that it was unlocked at 10 PM, I have no choice but to go onto the app and lock my car, for the safety of my property that's in my vehicle. When I came to pick up my car, I was asked to go onto the app and unlock my car. ** The sales rep asked if there were any concerns with your car and automatically went into, we could do a diagnostic check that will cost over $500 and you will be responsible for this cost IF something is found, and it's not covered under your warranty. I've had my Genesis for not even a year. -This steering wheel was making a sound for almost 6 months(others have had the same complaint regarding the Genesis steering wheel) -Sometimes it takes the radio about 10 minutes to come on -The backup camera stays on for an uncomfortable amount of time while I am driving -The phone charging plate does not charge my phone I am so disappointed with this experience that I've had. read more

Global Auto Mall - Their commitment to customer service - Car Dealers Near Me - North Plainfield, New Jersey

Muy buena atención gracias a Mr.Bruno and Mr.Cris Santos take carece us good they are such a good person

financed a car in early December and was given a temp tag and told to wait for my Pa registration in the mail. It's now March and i'm in need of now my 4th temp tag. I would avoid this dealership as much as possible. read more

Used 2023 CPO Price agreed at just under $21,000. Then after taxes cpo cost title doc and fees etc ...price became $37,000+ and before financing? Wow Never seen that much added to an agreed price. Never go there again. Unreal read more

Byron was great to work with in purchasing a new car. Shopping for a car is always stressful but Byron made it fair and as stress-free as possible. He listened to our concerns, answered my countless questions, and was patient and fair, ensuring we were fully happy and satisfied with our purchase. We have purchased and leased from many different dealerships and honestly, this was the most pleasant one. We appreciated his time and effort and plan to return for our next car! read more

I had no issues with this place I was connected with Hamza who was well dressed and respectful and answered all my questions. I knew the price, fees and other similar vehicles and prices in the market so that made it much easier for us to talk turkey. The sales manager Santos was also pleasant no hassles no gimmicks. read more

Oil change took three hours even with an appointment. Not sure what the point of an appointment is at that point. Do with that what you will. read more

Advertised as CPO, then want to include the CPO amongst other frivolous add ons. Asked for fees and everything up front as I had a long uber ride there, wasted my time. Not worth it at all. read more

DO NOT GO HERE, not transparent on pricing or other details at all. Was looking at a certified pre-owned Palisade for under 30k. On the website it said that the vehicle was certified. After the test drive and we get to the numbers, they want to charge me over 40k for the same vehicle. They wanted to charge 3,500 for maintenance on the vehicle (shouldn't that be rolled into the pricing on the website?) and another 2,500 to get it certified. After I showed them that their website already claimed the vehicle was certified, they just ignored me. I just left after them trying to slowly get the price of the car down closer to the original list price. The whole process just felt scummy and I could not in good conscience spend money there anymore. Again, AVOID AT ALL COSTS. read more

If you take your Kia to this dealership for service, be sure to elect Angelina Romano as your service advisor. This woman is highly professional and knows what the heck she is doing. She sincerely works to be helpful. She explains things truthfully and makes sure you know the whole story before asking you to sign on the dotted line. read more

Recently bought a new Genesis from Harry Gugnani. The whole process was wonderful. Harry was very professional and knowledgeable. It was not your typical annoying car buying experience. It was seamless and easy. I highly recommend Harry and Global Auto Mall. read more

Sales person is very experienced and really has the clients best interest, I recomend him to all people tha I know

At first when we walked into this place, nobody helped us. But after walking around a bit, MAYA came to us and stayed with us even past her time. She was so personable with us that it felt like she was really part of our family. She made everything so easy to understand when talking about financing and leasing, it made our choice easier. We walked in only wanting to look and to test drive, but with Maya we ended up just closing the deal with her. 10/10 would recommend this place and to look for Maya Harfouche!!! She's amazing!!!! read more

Avoid going to this dealer.Terrible experience and service ,do sign anything and give them your copies otherwise ,run away .Think carefully before signing ,The principal washes his hands. read more

We came in to discuss options with a sales rep. We met Jonathan and he was super helpful! He worked with us and we had a good banter/negotiating process. Ultimately after reviewing all our options and comparing prices with other dealers, we got a number and I was able to walk out with a new car. Super happy and grateful to Jonathan! read more

Great option if you want to bypass other dealerships who try to rip you off or the service sucks or they're just awful all around. Majority good experiences whenever I have gone to Global to get my car serviced. Nick in the service department is consistent in offering wonderful service. The only down side is if you need something specific done on your car they'd have to contact the dealer to order parts or whatever else comes with that. Otherwise, great place to consider! Reasonable costs and nice people. They also offer fruit, bagels, etc while you're waiting. Nice touch! read more

I brought a car from this dealership in 2017 service was stelar. So I decide to go back on yesterday to purchase another vehicle. The salesman was pleasant and sincere. However there were 4 men sitting at a desk where the salesman asked then to crunch numbers. The peanut gallery these 4 men were making rude making comments which I guess they thought we not paying attention. We were dressed casual but you should not judge a book by the cover. We are both professional women one a CPA the other a an investigator for the NJ Department of Labor. In our professions we deal with people daily of course with respect. I guess management has changed at this dealership customer service is no longer a priority. To the salesman that assisted us thank you for your excellent customer service. read more

If there was a below zero/negative rating then this place deserves it. I am a Genesis owner and booked a "concierge" appointment where they supposedly pick up your vehicle at your home address. I had to wait one week out to get this service and they confirmed it with me twice. The night before the arranged appointment, I received a text and an email saying the appointment was canceled. No reason why and no follow up was made to me. I immediately called for an explanation and a possible reschedule and they never returned my call. Absolutely horrible service. Can't empathize enough not to trust this dealership. read more

Their follow up left something to be desired. great car, great price, GREAT SALES REP in Ed, but they didn't honor the 60 day warranty when one of the tires had a slow leak. Additionally, I live in PA near Philly, so there was some complication with getting my registration. there were a couple of days where I couldn't legally drive my new-to-me car because the temporary plates had expired while I waited for their 3rd party registration provider to finish getting us our PA registration. Then when I took the car to my auto repair he commented that the tire had previously been patched. I called about the tire & they implied I was beyond the 60days. After hanging up and double checking their math, i still had a couple of days under warranty. No real harm done. I wasn't going to drive a little over an hour each way for a $200 tire, but the experience tainted my otherwise outstanding opinion of Global Auto Mall. They could have been an all time favorite, but the two post sale service issues were disappointing. read more

Had an amazing experience with Steve. I bought a 2024 Hyundai ELANTRA they were willing to negotiate however, not totally. Be aware when you buy from Hyundai, they up charge you on the warranty do not walk out of there paying the full warranty because they will negotiate that if you press on them hard. Overall, Steve was very transparent, and I I would buy a car from them again and recommend to anyone. read more

I would give them ZERO stars if possible. I was sold a 2024 Hyundai Elantra on 9/25/2024 which I was told was the only vehicle I was approved for which is an outright lie. I decided to give them the benefit of the doubt since the vehicle was brand new. However, upon driving the vehicle home the steering wheel locked and it felt like someone else was controlling the vehicle. The next day I started the vehicle to see if it would do the same and this time every light sensor came on and the dashboard displayed "Tire Pressure Low", the backup camera stopped working and the lights will not go off. I rescinded the contract after two days of having the vehicle and Global Auto Mall failed to acknowledge the Recission notice nor did they attempt to rectify the issue. HORRIBLE SERVICE. LIARS. I will be filing a lawsuit. read more

Global Auto Mall - Car Dealers Near Me - North Plainfield, New Jersey

Shady place Matt the GM is not transparent in pricing .I was told byt two sales people they are discounting used cars $3000.00 to get them off the lot for the end of the year .He told me they don't do that and that in Nj the internet price cant go lower ... When he senced I lost intrest he changed his tune a bit ..but i already felt the bad energy off him ... I didnt buy ..but my impression is this is a less than straightforward operation . read more

Be mindful with this dealership as they do not go out of their way to make sure the customer is 100% satisfied. I was. Given my brand new 2025 vehicle with 2 dings and a scratch, and while the dealership said they would fix, who wants a vehicle already flawed. They had an exact model on the lot but wouldn't give me that one. So I was left with "take it today" and then it was up to me to miss work another day and drive all the way back, have them try and fix it, wait, then drive all the way home. I was going to be given nothing for my troubles, but after voicing my concern they gave me a$25 gift card. Really? I saved them hundreds of dollars in financing fees by taking the vehicle off their lot sooner. Be careful with the salesperson Yurii, and CJ and especially the general manger who both did not seem to have any compassion. read more

I was asked to go to the dealership to check the keys fobs. The issue with my key fobs was addressed by the dealer.

Mina was our salesman we got the 24 elentra it was a great experience thank you from altini family

Not a bad deal... Stopped in over the weekend looking for a smaller SUV for the Mrs. Global actually had 3 different dealers under the same umbrella here. First up is the Kia lot, then Hyundai and lastly Jeep is down the far end. We had a few that we were interested in just by looking on the website beforehand. Two were under the Kia lot, but some of those colors/accessories didn't match her gotta have list of items. Next up the Hyundai lot had a few different Kona models that she was interested in. Just for the sake of it, eyeballed a few different Jeep models but don't really need a vehicle that has 4 x 4. We ended up back at the Hyundai lot and settled in on one model that had just came in a day or two prior. That one didn't even have the price sticker on it yet. Yes, she got what she wanted on her must have list. Such as, AWD, sun roof, heated front seats and back up camera. Plus a few extras. Our salesman, Byron Marino was quite helpful and definitely patient. Look, when coming to any car dealership know what your trade in is worth. Plus, what you are willing to pay each and every month on your leased vehicle for the next few years. Hyundai met our needs again. Plus there service plan is one of the best around. And to think, we only came to look. read more

UPDATE10/30/2020 Ed Rubino, the General Manager of the dealership contacted me directly to resolve the issue. While they were not able to cover the $900 we had a productive conversation about how to mitigate this happening on a future lease. He clarified that the intent of his sales associate Julio Ruiz was not to confuse or deceive. Going forward we had a pleasant discussion about the steps that should be taken to ensure that this does not happen again. As someone who is new to leasing a car, I am pleased with the outcome and will continue to lease from the dealership because of the way they handled this situation. ORIGINAL POST 10/28/2020- Do not lease or purchase a car from this dealership, (MUST READ TO SAVE YOURSELF FROM HIDDEN FEES) Julio Ruiz, Mike Belmont, and Pete Metzger will say whatever it takes to get a deal closed even when that involves making inaccurate statements. Because of a lack of transparency and inaccurate statements and from their sales associate Julio Ruiz, I was stuck with a $900 end of lease bill on my Jeep. When it came time to turn in my 2017 Jeep Grand Cherokee at the end of my lease, I texted and then called Julio to ask if I should get the suggested end-of-lease car inspection from Chrysler Captial. I was over my milage and I wanted to make sure I did not get hit with any additional fees. He assured me that I did not need to get the inspection and that the dealership would "take care of me" on my next lease. (Read this as - We don't want you to get the end of lease inspection because then the dealership may have to pay more money on the end of your lease in order to incentivize you into a new car.) Sounded great. When I came in to see Julio, my wife and I asked numerous times "Will we be charged anything extra? Will we be charged for excess wear and tear? New Tires? Damage?" Every time we asked...Julio answered, "No...your car is in better shape than most of the cars that we see come into our dealership on lease returns." Fast forward 30 days and we receive a final bill from Chrysler Capital for $910 for tire damage. When I approached their sales manager, Mike Belmont, and Pete Metzger, I was told that they do not have the ability to pay this leftover balance with Chrysler Captial. So after being told that we would not be charged anything at the end of our lease when the final bill came and we were charged, Mike, Julio, and Pete would not hold up their end of the deal. This was our 3rd lease from Global and we planned on continuing our loyalty to the dealership, but after this, we will not be continuing our relationship based on a lack of standard business ethics. If you are in the process of returning a car with Global, make sure to get a full end of lease car inspection from the manufacturer. Go over the list thoroughly and have it in writing or Julio, Mike, and the Global team will present false information in order to get their deal done. I'll be making sure to post this review on the following sites to help other consumers: - Google Reviews - Yelp Reviews - Dealer Rater read more

The absolute worse customer service. The service manager has no sympathy what so ever. The never actually fixed the problem just made the check engine light go off. Do not go there!!! read more

Their site states "TRUE DEAL PRICE !! WHAT YOU SEE IS WHAT YOU PAY !! WE DO NOT ADD ANY PREP FEES OR CERTIFICATION FEES LIKE OTHER DEALERS DO !!" However I got there, and found out there was a mandatory $1250.00 LoJack fee because they install it on all their used cars. It's the only reason I didn't purchase the vehicle I wanted through them. I just wish it showed that fee anywhere on their site or listing before I wasted my time driving out there. If what you see is what you pay, then that $14,988 price would include that $1250 LoJack fee. It's very deceiving and a shady way to do business. I recommend you steer clear of this place. read more

See all

Do yourself a favor and stay away from Global Auto Mall service department!!! They do botched work and then force you to pay a nonsense diagnostic fee of an issue that they caused! Did brand new front brakes and resurfacing of rotors with them back in January of this year. Going by their advice that resurfacing was the way to go for me, I should have never listened. As this seemed to be their plan to squeeze $500 out of me in January and then another $500 a few months later. Why do brand new pads and resurfaced rotors squeal like an old car about to fall apart? They refused to take ownership for any kind of issues they might have caused. I spent over 5 hours in the service department that day and was forced to pay a diagnostic fee and get this there was no diagnosis! Then they tried to tell me oh you actually need to get new back brakes now and oh you should have never resurfaced the brakes. I had been to that service department about 7 times in the past 3 months and at no point did they ever say anything about back brakes which leads me to believe this was a big ploy to squeeze more money out of me like I was some kind of fool. The best part is your "service manager" HUGO VACADIEZ what a useless sorry excuse for a representative of your establishment. He is rude and condescending. He acted as if I was nothing and like the money I spent in your place was simply not enough. He even had the gall to say he felt like he was being "strong armed" and even takes me over to his computer and says, "oh you're such a loyal customer well all I see here are oil changes and tire rotations". I have been a loyal Global customer for over 10 years but no longer because of the way I was treated on that day. Now I have to go to a different shop to fix something that they messed up back in January! Upper management is of no help with this either I guess they don't care about losing a customer when they are too busy scamming other people out of their hard-earned money. read more

Although I gave a glowing review previously, the service department went extremely down hill. My entire family has Jeeps - new and old. My husband was told her need a host of repairs a few months back. Had a flat and was told/shown NONE OF THE WORK WAS COMPLETE. spoke to Cristian and Hugo. Bye Global. read more