HORRENDOUS service--absolutely appalling and beyond unprofessional. We hired Visiting Angels to…read moretake care of my 87-year old father yesterday and the caregiver did the following: - arrived 10 mins late - proceeds to ask my mom if she could step out to run an errand and go to HEB to pay a bill - wore her mask on her chin (My father has not yet been vaccinated as he was just released from a rehabilitation hospital a few days ago. My mom had to ask her to wear her mask properly.) - never introduced herself to my father or interacted with him (she sat in the dining room while my father sat in the living room) - she watched shows on her phone literally the entire time she was at my parents' house - went to the restroom for 15 minutes at a time - folded 1 article of clothing when she was asked to assist with tidying up the living room - after reluctantly washing a few dishes, my mom gave her a plate after my dad was done eating breakfast and the caregiver asked, "Am I really supposed to wash this plate as well?" - Used the restroom for over 15 minutes at a time - FELL ASLEEP -- we have photo evidence of this. She laid her head down on the dining room table while her phone was propped playing her shows and she dozed off for over 20 mins. We contacted Visiting Angels immediately to complain about this caregiver, and showed Marisol Mauricio (Client Care Coordinator) the photo of their caregiver. She proceeded to almost make an excuse for the caregiver by saying, "Well, it appears as though she's reading something" -- though it was clear that the caregiver's eyes were closed and she was sleeping. Regardless, a caregiver should not be on their personal cell phone watching shows when she is supposed to be working and tending to an elderly person. We sent the caregiver home because instead of actually assisting, she only caused more headaches. And thank God my mother was home to witness all of this because she was originally going to work today. Otherwise, we probably would have never known the extent of this caregiver's neglect and incompetence. Our experience was incredibly disheartening, as we had high hopes after everything that was initially promised to us during our initial meeting with Claudia Massie (Director of Patient Care). My mom requested to speak to Claudia today after this unfortunate incident and never heard back from her. This service was supposed to assist, not create additional issues than we're already experiencing with my father's declining health. While this one caregiver may not represent all the caregivers in the entire company, it is rather difficult to believe otherwise when its directors have made zero effort to fix/make up for the actions of one of their unfit caregivers. The fact that this company is called "Visiting Angels" is ironic. They are anything but angels. Do yourself a favor and do not hire them. Hiring this company would create a huge risk as well as an unsafe situation for your loved one.

We have had positive experiences with care for our clients through Visiting Angels in Bryan College…read moreStation. Leadership has always been responsive and communicative with my staff and the collaboration has been appreciated and most beneficial to our clients. Thank you!

From the beginning our experience has been wonderful. The staff made it so easy to begin the…read moreprocess of having someone come into our house and care for our dad. Since day one we have added to our family with our caregivers from Brazos Home Care. The care givers treat our dad like he is their dad and care for him as he was part of their own family. Anytime we have a concern they address it immediately and to be truthful they typically are aware of an issue before we even mention something. They are flexible with our schedules and help us transition to different levels of care as needed. They are approachable and easy to call upon when we need assistance with paperwork or have any questions. The comfort level of leaving our dad in good hands is a blessing and a peace of mind.

Great company amazing staff.Trish in the office is an awesome person and great at communicating and…read morehelping her staff . I recommend this company to anyone looking for great help understanding,and all out amazing ,caring people,with their awesome team , your loved ones will enjoy every moment with them..

They deeply care for their patients at like they are family. Each patient is unique and they treat…read morethem as such. They genuinely care for the patients and their families. They came to treat in a timely manner and if something came up they informed us.

I just started using Home Instead. From the initial interview, I was impressed. Brandi Bennett…read moregave me a rundown of their services and answered my many questions. She was very knowledgeable about the company and the assistance that I might require especially as a retired veteran. She was professional, caring and friendly. My experiences with her caregiving staff have also been exceptional. I highly recommend you look at Home Instead for your in-home care.

They have been nothing but amazing! They have helped take care of my dad when he was in independent…read moreliving several years back with house care needs. Now that he is in Assisted Living they are life savers when something last minute comes up like a doctor's appointment. My dad has liked all his care givers. The people who run HomeSpark have also been very helpful in helping us get through these tough times.

From the owner: HomeSpark provides non-medical in-home care services in Bryan/College Station. Our in-home care…read moreservices allow your senior loved ones to receive day-to-day help with the personal care they need. Therefore, this preserves their dignity and maintains a good quality of life. Bringing a caregiver into your home is a big decision! Here at HomeSpark we understand this and want to help you make the best possible choice for you and your loved ones. We can help you assess your loved one's needs and create a personalized care plan to give you the peace of mind you deserve.

I asked friends for recommendations for home health care when my Mother fell and broke her pelvis…read moreand had other major health issues associated with her fall. I called several of them, but when I spoke with Jon Searles, I knew I had found the place we should use. My sister and I live out of town so we had to be confident with the company we selected. Jon has so much knowledge in this industry, and he truly cares about his clients. He was always very caring and kind when speaking with my Mother about her care and explained everything very thoroughly. He always went out of his way to make sure we received the quality of care my Mother deserved. All of the staff at Right at Home were so professional and kind. I truly think God intervened and brought this company to us because they were a god send. If you want to have peace of mind about your loved ones who need home health care, this is definitely the company to call.

I just want to give a big shout out to Right at home. They are the best ever. Everyone is so…read morefriendly and helpful. I would highly recommend them. We really appreciate the quick response each and every time.

The caregivers that they have is very knowledgeable and caring they provide excellent. They strive…read morehard to do just that very attentive to the needs of their and they don't mind going 110%.

From the owner: Right at Home provides trusted in-home care for seniors and adults with disabilities. Our highly…read moretrained caregivers can provide companionship, hygiene support, respite care and physical assistance to help loved ones live independently at home. We understand that everyone's situation is unique, so we create custom care plans in collaboration with you to ensure the best possible care. Right at Home provides service 24/7--during holidays, weekends, evenings and overnight. Call us today to see how we can improve your loved one's quality of life!