HORRENDOUS service--absolutely appalling and beyond unprofessional. We hired Visiting Angels to take care of my 87-year old father yesterday and the caregiver did the following: - arrived 10 mins late - proceeds to ask my mom if she could step out to run an errand and go to HEB to pay a bill - wore her mask on her chin (My father has not yet been vaccinated as he was just released from a rehabilitation hospital a few days ago. My mom had to ask her to wear her mask properly.) - never introduced herself to my father or interacted with him (she sat in the dining room while my father sat in the living room) - she watched shows on her phone literally the entire time she was at my parents' house - went to the restroom for 15 minutes at a time - folded 1 article of clothing when she was asked to assist with tidying up the living room - after reluctantly washing a few dishes, my mom gave her a plate after my dad was done eating breakfast and the caregiver asked, "Am I really supposed to wash this plate as well?" - Used the restroom for over 15 minutes at a time - FELL ASLEEP -- we have photo evidence of this. She laid her head down on the dining room table while her phone was propped playing her shows and she dozed off for over 20 mins. We contacted Visiting Angels immediately to complain about this caregiver, and showed Marisol Mauricio (Client Care Coordinator) the photo of their caregiver. She proceeded to almost make an excuse for the caregiver by saying, "Well, it appears as though she's reading something" -- though it was clear that the caregiver's eyes were closed and she was sleeping. Regardless, a caregiver should not be on their personal cell phone watching shows when she is supposed to be working and tending to an elderly person. We sent the caregiver home because instead of actually assisting, she only caused more headaches. And thank God my mother was home to witness all of this because she was originally going to work today. Otherwise, we probably would have never known the extent of this caregiver's neglect and incompetence. Our experience was incredibly disheartening, as we had high hopes after everything that was initially promised to us during our initial meeting with Claudia Massie (Director of Patient Care). My mom requested to speak to Claudia today after this unfortunate incident and never heard back from her. This service was supposed to assist, not create additional issues than we're already experiencing with my father's declining health. While this one caregiver may not represent all the caregivers in the entire company, it is rather difficult to believe otherwise when its directors have made zero effort to fix/make up for the actions of one of their unfit caregivers. The fact that this company is called "Visiting Angels" is ironic. They are anything but angels. Do yourself a favor and do not hire them. Hiring this company would create a huge risk as well as an unsafe situation for your loved one. read more

We have had positive experiences with care for our clients through Visiting Angels in Bryan College Station. Leadership has always been responsive and communicative with my staff and the collaboration has been appreciated and most beneficial to our clients. Thank you! read more

After our initial intake visit and being scheduled for our first visit-no one showed up. We called and were told someone in scheduling had a death in the family and that they were short staffed. That no one bothered to even lift a finger to call and inform us of this indicates an extreme lack of professionalism read more

Visiting Angels is like my second home. Everyone in the office always supports and motivates you. They are all so caring for our clients and caregivers, I'm so grateful to be apart of this amazing team. Visiting Angels has been the best company I've worked for and I absolutely love what I do. The management here is so caring, encouraging and generous. Love my Angel team!! read more

I've worked for this company for 2 years. Everyone is so generous, positive, persistent, and caring. I love my clients, they're so sweet & most likely like family to me! I'm there for them as they're there for me. Working with Visiting Angels has shown me a lot, when I need something they're there, I've experienced a lot working for Visiting Angels. I also have 6 years of experience of taking care of the elderly. They have AWESOME management! They work with your hours, whenever you're available to work. read more