On my first night staying at the Sheraton Fallsview, I did not really know my way around Niagara…read moreFalls yet, and it was getting late. Since the Hard Rock Cafe on Falls Avenue was conveniently located in the hotel area, I decided to stop there for dinner.
I ordered the MESSI Chicken Burger because it looked really good on the menu, and I wanted to try something different. When it arrived at the table, it looked amazing. It was covered in cheese, just the way I like it, and the presentation made it look very appetizing. Unfortunately, underneath all of that cheese were two very hard, overcooked chicken patties. The fries were good, and I did eat the meal, but the burger itself was not what I expected and was definitely disappointing.
I also ordered what I believe was an apple cobbler or a similar dessert, but unfortunately, that was even more disappointing. I am not a picky eater, but between the overcooked burger and the dessert, I was not happy with the food at all, especially considering how much I spent.
The positive part of the experience was my server. He was very friendly and provided excellent customer service. Since it was my first night in Niagara Falls, he made suggestions about tours and things to do, and he even gave me helpful advice about where I could charge my phone around the city so I could keep taking pictures. I truly appreciated his kindness and helpfulness.
Overall, the service was very good, but the food was a major disappointment. The location was convenient, and my server was excellent, but based on what I ordered, I left feeling dissatisfied with the meal.