What a pleasure! Not sure which we liked better -- the delightful place and accommodations or the…read morewonderful folks who own it. We had never been to St Catharines before and consider ourselves fortunate to have found Springbank House. I might add: There is an "outlier" review which was written during the tenure of the former owner(s). It really is not applicable to the situation today -- the present owners have done a magnificent -- and I mean that -- job of remodeling and could not have treated us better!

Most amazingly restored house in the best area of St. Catharines, where one shall find most…read morecomfortable room with modern amenities and the best breakfast in Ontario. Must visit once in lifetime or even better every chance you get!

Our first time in Niagara Falls for a special occasion and it was an excellent experience. (Late to…read morepost review from August 2025 stay.) Could a few things have been better? Sure. There is always room for improvement - ALWAYS, but I think we had a memorable time and would come back for sure! Read more for details... Our first night, we checked into the Dover. This room is your basic hotel room with a queen size bed, 2 nightstands, a sitting chair and side table plus a mini fridge and coffee maker. The bathroom was my favorite feature with the long jetted tub! The tiling was done very nicely, especially the accents in the shower / tub. I took a nice, long, hot bath that night. So good! Dinner that night was delicious. Photos included of the ribeye steak that was ordered medium. It was medium with a few medium-well parts on the edges. One bite was medium-medium-rare which my hubby actually loved. He ordered medium so that I will try a bite or two. I enjoyed the med-well pieces. I think it was the first time that we had a steak cooked to three different temps. . . but, we enjoyed it nonetheless! Breakfast was great. The first morning, we ordered two entrees and sides with coffee which was all included with our breakfast tickets minus one side. We didn't mind paying for the extra side as it allowed us to add a tip to our server. She was amazing! The next morning, however, our server said that the breakfast tickets did not include any sides at all. We ordered our entrees and drinks. Hubby got coffee, as usual. I asked for the tea again - hot tea, please. Our server arrived with a cup of Lipton tea. Oh no. Both times I asked for hot tea, the servers brought out hot water, a tea cup, and box of tea bags for me to choose from. Lipton was never an option, so I was quite disappointed in that. My husband kindly mentioned this and that I'd prefer an herbal tea, if they had any available. The server explained and then brought out a new cup with hot water and allowed me to choose my tea bag from the wooden box. Whew. Now I know to ask for the tea box and/or an herbal tea. lol I sat at the bar once waiting for my hubby. I had a nice conversation with the bartender and learned a lot about the area. I had asked about the cool looking center next door which was obviously closed and abandoned. Such a shame. Looked like a place my son would have loved to visit! Proximity to the Falls is the best part of the Red Coach Inn. I liked that we had a great view for every meal in their restaurant. My hubby and I agreed that if we come back to Niagara Falls, we would stay and dine here again. Memories of a lifetime were made here.

We cannot say enough wonderful things about the Red Coach Inn. We stayed here for our wedding and…read morehosted a large dinner party at the restaurant, and every part of the experience was exceptional. The rooms were absolutely excellent. I stayed in one room with my bridal party while my husband and his groomsmen got ready in a separate room, and both spaces were beautiful, comfortable, and perfectly suited for the day. Everything felt thoughtful, calm, and well cared for -- exactly what you want on such a big occasion. The staff truly went above and beyond. Everyone we interacted with was incredibly kind, accommodating, and genuinely happy to help. They made the entire experience feel seamless and special, and we always felt taken care of. The location is unbeatable -- right next to Niagara Falls State Park -- which made the whole weekend feel extra magical. Between the accommodations, the restaurant, and the service, the Red Coach Inn played a huge role in making our wedding experience unforgettable. If you're considering staying here, celebrating here, or hosting an event here: do it. We would return in a heartbeat.

We stayed at this inn for a night at NOTL and it was well worth it. From the hospitality of the…read morestaff (including free shuttles to select wineries), to extremely clean & spacious rooms and a great patio for guests, I highly recommend staying here. While I didn't catch everyone's name at the front desk, I did get Zoey's - and she was also a great shuttle driver and was very prompt. We can't wait to be back!

Beautiful rooms. Wonderful service. Every employee we encountered was courteous and attentive…read more Reservation desk polite and helpful. Shuttle service convenient. Shout out to Zoey. What a sweet and kind young woman Waitress in restaurant accommodating and went out of her way to offer referrals to places to visit in town. Lovely experience.

We had a self-care getaway on a Thursday at the spa. We bought the day pass for $50 which gave us…read moreaccess to i door lounge, indoor pool, hot tub, heated outdoor pool, sauna, hot spring pool and fitness center. Other treatments like massage, facial, manicure and pedicure were also available for extra. The staff were very friendly and helpful. The priority access to hot spring pool goes to hotel guests, but we didn't have any problems booking it during the day. We also enjoyed hot spring pool under the rain; pretty romantic, eh? There's tea and coffee available in the lounge and you can buy food and drinks from the bar to enjoy. Drinks are allowed in the pool area, except no glassware is allowed. You'll be provided with a robe and flip flops (if you forget your slippers), but you have to bring your own swimsuit. There are towels available everywhere, and you can use them. The changing rooms were well-equipped and clean. Shampoo is available in the showers. It was a very calm and relaxing day for us and we decided to plan another getaway soon.

Beautiful place old and quaint. No valet. Needs a few upgrades in the rooms (lighting). Bathroom…read morewas very clean and modern. outdoor pool was quite small and they allowed children in it. The noise level was not relaxing and you had to dodge them playing. worst thing they allowed small children in with their saggy yucky diaper that really grossed me out. Indoor pool was quite warm. when I was swimming hairs kept getting tangled around my fingers. That was a huge yuck. Hot springs pool very small and when the jets were not ,on you could see stuff floating on top. we did not want to chance it. The next day we did not go swimming at all, we left. Staff was good.

We were traveling from Pittsburgh and a local business owner told us to stop in to the Gatehouse…read morebecause there was a new chef, and the food was decent and inexpensive. Unfortunately we were highly disappointed in our experience here. We arrived around 11:20 and were told that someone would be over to get us drinks, but the restaurant didn't serve lunch until 11:30. We were perfectly fine with that. Unfortunately, the server walked past us at least 5 times before even greeting us. Ten minutes later, I asked for some water. It would have been nice to at least been greeted, given some water, and maybe even some menus to look at. They have a decent deal, where you pick two or three menu items for a reasonable price. We all chose either soup/salad and an entree. At noon, our salads and soups arrived. A half hour after we ordered them. The ginger soup was served in a ginormous bowl, and was quite delicious. My friends had the Caesar salad and it was generous as well (be aware it has bacon on it) I asked what the status of our meals because we were parked on the street (no private lot that I know of) and had to put more money in the meter. A server, who wasn't ours, said she would check. She came back in about ten minutes and told us it would just be another 10-15 minutes. For our entrees, three of us had the Alfredo pasta (not something I would normally eat but they didn't have many other options on the pick 2 for vegetarians) and my other friend had the beef bourgogne. Our pasta was good, but it seemed overly seasoned with pepper flakes and it was very creamy (heavy) which was good because the portion wasn't large by any means (it was just enough for lunch) My friend that ordered the beef bourgogne said that the meat itself was seasoned great, but the onions served were totally raw. Raw as in, couldn't even put a fork in them. These arrived at 12:30. We told the server, and although apologetic, nothing was offered to change our opinions of our dining experience here. The space outside is beautiful. The large windows allow you to sit and enjoy the scenery. The inside of the space is open, and cold. Not very inviting. Voices travel, so it's difficult to have a conversation here. From my experience here, this place is a very slow pace establishment and you need to know that going in to dining here. Looking back, I wish we would have asked them to put a rush on our food but I was unaware of the situation at the time. It took 30 minutes to get our soup and salad, and another 30 for an entree. Would be difficult to come here for weekday lunch. Also not sure of the wine/alcohol situation but would be nice to have a bottle of wine here (if they even have it) Ultimately, this place has potential but I don't feel as though when we stopped here that they had the routine quite down.

Run here, don't walk! It's fabulous!…read more When I heard that the executive chef of treadwell was the chef at the Gate House, I thought maybe we should cancel our treadwell reservation and give this place a try. It's basically a pop up restaurant when they don't have events planned, is open as a restaurant. We got there at 6 and were seated immediately and were the only table for maybe 30 minutes. I started with the Caesar salad, with anchovies right on it. Hands down, the best Caesar salad I've ever had! My husband had the mussels that he described as brilliant and outstanding! We split the spaghettini e oli and that was incredible. The flavors and the perfectly cooked pasta with the fresh ricotta was honestly out of this world! Since my husband and I both ordered the prix fix menu (3 courses for 30 bucks, unreal deal), i did order the spaghettini as an additional course and I'm glad I did! We both had the braised beef and I swear, it was the best meal in recent memory. Pearl onions cooked to perfection with button mushrooms....staaahp it already, so good! I had the apple crumble with vanilla ice cream for dessert, it was nutty in flavor full of cinnamon served warm, but not hot. My husband had the chocolate cream brûlée, not my favorite, I prefer vanilla base. I cannot recommend this place more highly! I'm so grateful there wasn't an event planned there tonight, so we could experience the restaurant! Hats off to the chef, it was an absolute amazing dining experience!!!

Here is the deal as I see it. We got a good hotel price, the room was nice, the hotel was super…read moreclean, the staff was nice to us, it was easy to navigate, we got drink tickets for happy hour. Honestly they made our stay very nice. The room is nice. We were in the main building at the end of the hall. The room had a fireplace, king bed, small desk, small table. It's cute. Not huge but not too small. Bathroom is a ok size. Towel warmer. Bonus! Now when I tell you the tub is deep, it's deep. You will need a bar to get in and out. It's nice, pressure good, all good but it's super deep. Be careful. Bar area fun at night. They had music and it's was fun. Get there early. Not too much seating. You may end up in the outside room. Hotel in a good location on the strip. Easy to walk places for meals. I'd stay here again.

We came to NOTL for the weekend and had a very nice stay. Our room was not in the main hotel and…read morethere were quite a few sets of stairs to navigate with suitcases, so you might want to find someone to help with that if it's an issue. My husband and I are in our 70s but we managed pretty well. The staff was friendly, the food was good and the town was lovely.

Recently stayed here for Canada Day in a traditional room with 2 queen beds…read more Primarily wanted to stay closer to Fort George National Historic Site due to the festivities. During Canada Day, Fort George has a BBQ (hamburgers and hotdogs), live music, canon performance and fireworks. This location is ideal if you want some freedom to rest / go elsewhere throughout the day. Only a 6 min walk or so from Fort George. Room: A bit dated but if you are just staying one night it's fine. I wasn't in the room much. However, traditional rooms face parking lot so I recommend asking for 3rd floor. It is a bit dark but more privacy on a higher floor. Also I think room could have been cleaner, there was a lot of dust collected by the windows. Service: Staff at hotel are quite nice and during Canada Day, they served sangria in the lobby and had some cute Canada Day sparklers, stickers, a small candy bar, etc. They also text you asking if you need anything and rate your experience with them. Amenities: On the Basement level, open 7:00am-10:30pm there is an indoor pool, jacuzzi, steam room, and gym available. By the elevators they also provided a tea/coffee bar. I went right at 7am and no one was there, nice and quiet so you have it to yourself. Another service they have is a shuttle. You can request it to take you to fort york, into the town, and other areas but it's close to a lot of places so we never ended up using this service. Overall, not a bad stay and I wouldn't mind coming back if this location was near some activities I wanted to check out like Canada Day. If just coming for a regular stay/ anniversary/ celebration - I would lean towards like deluxe rooms and above. For instance, deluxe rooms face the marina with lots of sun but only has king beds.

This hotel has so much to see and offer.Rooms are very clean and a nice size.The pool and hot tub…read moreare well maintained and clean.You have walking distance to the town to go exploring. The property has the tiara restaurant and bacchus lounge for your dinning and drinks pleasure.I enjoyed my stay and can't wait to return.Plenty of on site parking available.

Great place to stay. Close to the falls. Super kind hosts. Room was clean and spacious and met our…read moreneeds. Cool old house that has been re-purposed as an AirBnB. Only complaint was breakfast was dictated to us. There was just us and one other couple in the house but we like to take our time in the mornings. It worked out great and breakfast was amazing and super filling. We did appreciate having until 11 to check out and we sat on the covered porch after breakfast and just relaxed a bit after breakfast before we headed out for the day.

I'd give 10 stars if I could because that's how great of an experience it was staying at this bed…read moreand breakfast in Niagara Falls. It definitely feels like a hidden gem but more people need to know about it! After searching the area for a possible hotel to stay at (and being disappointed with the results), I chanced upon The Butler House and decided to book the Regatta room for a short stay on their website. Before I arrived, the hosts Jaime and Dan reached out to verify any dietary restrictions and anything they could do to make the stay more comfortable. On the day of my first night, they also checked in on my ETA and gave me instructions for late check in which was very helpful. It's located in a very peaceful and quiet neighborhood. This place was made to feel like a home away from home. It felt like I was visiting a friend's house. The decor was super cozy and well maintained. Everything on the first floor was so pretty to look at, from the foyer, front porch, first floor bathroom, dining room, and front porch. In the foyer, there were snacks, fruits, coffee pods and tea bags. There was also a piano to test your musical skills if you knowhow to play. I enjoyed my time swinging on the front porch's giant swing and feeling the evening breeze as I took in how peaceful the neighborhood was. The rooms were all located on the 2nd floor of the house and come with pin pad locks which was convenient. The Regatta room was huge and also came with a sun room that had two plush couches and white curtains. It felt like the perfect place to curl up with a nice book while sipping on some hot tea. There was also a heating lamp in case it gets cold. The sun room was also the only place with USB chargers which I wish the other outlets inside the bedroom had too. Everything about the room was super clean and well kept! The bathroom was neatly decorated and there was plenty of space inside to layout my skincare bottles. There were also small hand towels, hand soap, body wash, shampoo and conditioner. I really appreciated that they used regular brands like Olay and Pantene (I could tell by the smell because I use them at home too!). In the bathroom there were 4 switches (2 for lights, 1 for bathroom exhaust and the last one turned out to be for hot water which I had to figure out as I'm not used to turning on the heater like that or at all). The pressure of the water was fantastic though it was a bit small inside the shower space. They also had a lovely large bath towel and the bath robe was the cherry on top (I might get one myself). The bed was big enough for me and it was such a nice feeling to sink into a plush and soft bed after a nice hot shower. The TV had access to Disney+ shows which was nice. There was also an AC unit on the wall. I liked that all the room's light switches were right by the bed so that I could make the room as cozy as I wanted it to be. Breakfast was served at 8:30am sharp in the dining room. Tea, apple cider, orange juice and coffee were offered. The first course was Taiwanese scallion pancakes with egg and sausage on the side. It felt like a taste of home for me and an unexpected surprise in Niagara Falls. I would've liked ketchup but there was only sriracha and soy sauce. It was such a large portion I barely had space for the second course. The second course was a giant plate of blueberry crumble with whipped cream. It was quite sweet and most of the table was too full to clear their plates too. They really meant it when they mentioned that guests often don't need to eat lunch after having breakfast here! It definitely fueled me up while I was wandering Goat Island! Butler House has set the bar high in terms of any future bed and breakfast locations I might stay at!