This was by far the best experience we have ever had purchasing a car. Initial trepidation because…read morewe thought maybe it was overpriced compared to the small private lots or private parties selling. But then we realized that you get a lit of peace of mind and assurance that its a good vehicle that you are buying when you buy through here . Test drive process and purchasing is a breeze. No pressure from our iconic salesperson, Janice. This place addresses all the things you hate about car buying and makes it better. By the way, we got an awesome single owner Subaru BRZ.

I would not recommend CarMax Lynnwood to anyone, and unfortunately, our experience purchasing a…read more2021 Mercedes-Benz GLA 250 for our 16-year-old son was extremely disappointing from start to finish. We paid cash in full for the vehicle. CarMax had no problem taking the money from our account immediately, yet when significant issues were discovered shortly after the purchase, the process of getting our money back was anything but immediate. After taking the Mercedes to the dealership for a thorough inspection, we discovered multiple issues that would cost more than $10,000 to repair. These were not minor cosmetic concerns--they were significant mechanical issues that made us completely uncomfortable keeping the vehicle. We promptly decided to return the car under CarMax's return policy. However, when we went to return it on Thursday, we were told that the soonest CarMax could issue our refund check was Monday. That is incredibly frustrating when you consider that CarMax was able to take our money immediately when we purchased the vehicle. We paid cash specifically so we could have the flexibility to purchase a reliable vehicle for our son, who is extremely excited about finally being able to drive. Instead, because CarMax could immediately withdraw our money but could not immediately return it, we are left without access to those funds for several days and unable to move forward with purchasing another vehicle. The customer service was equally disappointing. Denise was extremely unprofessional, and throughout this entire process, I found the staff at the Lynnwood location to be unhelpful and unwilling to take ownership of the situation. We repeatedly had to try to figure things out ourselves rather than feeling like anyone was actually advocating for us as customers. I understand that used vehicles can have issues. What I find unacceptable is the combination of the condition of the vehicle, the significant repair costs discovered almost immediately after purchase, and the lack of urgency and customer service when we tried to return it. Buying a car--especially a first car for your teenage child--should be an exciting experience. Instead, this turned into an incredibly frustrating and stressful one. I would never recommend CarMax Lynnwood based on our experience, and I will not be purchasing another vehicle from CarMax.

Last night I had not one, but two tire blowouts while driving with my 3-year-old daughter in the…read morebackseat. We were stranded in the Shoreline Safeway parking lot, and I was overwhelmed and unsure how we'd make it home safely. Thankfully, I managed to get one spare on and drove to O'Reilly's, where an amazing man named stepped in to help. He quickly called someone to bring an additional spare. Billy arrived made sure my daughter and I could get home without damaging my vehicle or putting anyone else on the road in danger. Billy's kindness and quick action were truly a blessing for my family. In a moment of stress and uncertainty, he showed up and made sure we were safe. I cannot thank him enough. Also, if you happen to see any negative reviews tied to his name, please know they are from someone who previously stole his identity (there's even a Judge Judy episode about it). Those reviews don't reflect the incredible person he is. Billy, you are an angel -- thank you for helping us and for keeping the roads safer for everyone!

Suuuuuper nice dude. Very professional. Helped me get a car out of a driveway I've been trying to…read moreget rid of for ages. Many thanks!

Heidi is a lifesaver! I had to replace a car in short order with some tricky transaction details,…read moreand she handled them with ease. Not only did she get the value I was looking for on my trade-in, but she was able to use her relationship with the dealer to hold the transaction for a few days so it could be completed when I was back in town. Throughout the entire process, she responded to questions quickly and professionally. Simply put, without Heidi, I would not have gotten this deal done. If you want to take all of the pain out of your next car purchase, trade-in or sale, I can't recommend Heidi enough!

Awesome guys. They made me feel very comfortable dealing with them. The Amazing Autowoman herself…read moreI had not the opportunity to meet in person, but she was terrific on the phone. Leave a message, and she'll be back at you ASAP. I took in my classic car to unload it, and Keith was upfront and very honest in my dealing with him. Give them a shot, you should come away pleased you did.

My son is very happy with his Subaru. John was very helpful & patient, as we live in the south end…read more& where looking at many cars after we visited their lot. Car was priced right in great shape & had some recent maintenance work done that made the car even more desirable. John made this deal painless and actually enjoyable. Very nice guy! Enjoy your trip back to the homeland John! If you get the time off;-)

I've waited almost a week to write this review, because I was frustrated after our experience and…read morewanted some time to think about it. Last Saturday, my partner spoke with Jim about a Honda Civic. Jim asked my partner to speak with John, who was in the office that day. When we arrived, John was incredibly friendly. He kept referring to my partner as "my friend," and showed us pictures of his recent trip to Ireland. He also immediately started talking to my partner as if the purchase of the car was a done deal. He accompanied us on a test drive of the vehicle. During the test drive, John mentioned taking the car onto the freeway, but then directed my partner back to the office after driving right down the street, circling a lot, and then driving back. When we arrived back at the office, John pulled out some paperwork and gave it to my partner. Again, he was acting as if the transaction was a done deal. When we started trying to negotiate with him, everything changed. "My friend" went straight out the window, his smile turned into a frown, and he said to us twice that he wouldn't have had us come all the way down there if he had known that we were going to try to negotiate. What car dealership expects customers to purchase a vehicle without negotiation? I had to bite my tongue to keep from telling him that he didn't have us come down there, and that we chose to come take a look at the vehicle. At one point, he pulled the old "let me go talk to my boss" routine and stepped outside for a few minutes. When he returned, he refused to negotiate. Needless to say, we did not purchase the vehicle. And also needless to say, we do not recommend this business.

From the moment I reached out by phone to inquire about a vehicle, Chanelle greeted us with such a…read morewarm, bubbly, and welcoming personality. She immediately made us feel comfortable and genuinely cared about helping us find the right car. As a mother herself, she understood the importance of choosing a safe and reliable vehicle for a growing family. She worked closely with us to make sure we stayed within our budget while also finding a car that I truly loved. Every single one of my non-negotiables was met, and I drove away with my dream car at the perfect time as we await the arrival of our little one. We're incredibly grateful to Chanelle and the entire team at Enterprise Car Sales for making this such a positive, stress-free experience. We will absolutely be back for future vehicle purchases and recommend them 100 times over to anyone in the market for a new car!

I just want to take a moment to recognize Larry Barich for being helpful, professional, and truly…read moreamazing to work with! He made the whole experience at Enterprise Car Sales, Seattle, so much easier and was always willing to answer questions and make sure everything was taken care of. You can really tell when someone genuinely cares about helping their customers. The experience has been nothing but positive and having someone like Larry Barich there makes such a big difference. I would recommend him and this dealership to anyone looking for a great experience! The Sales Mgr. was also very helpful, and the technicians did a fine job doing a final tune-up! With this Enterprise Car Sales office you can find a top-quality used vehicle.

I had been trying to sell a car on craigslist for weeks. I got a lot of calls, but no solid offers…read more I also had a lot of "no shows" that would agree to meet me to look at the car, then just never show up. I had used other "cash for cars" services in the past, and I needed to get rid of the car before I left for vacation so I called Paymax and they made me an offer right on the spot. They came, on time, picked it up and paid me for the car. Did I get as much as I was asking? No. But to not have to deal with the B.S. anymore was worth a few bucks, so I am a happy camper. If you need to sell a car, Paymax did me right, and I would recommend them to anyone.

I had been trying to sell my car for quite some time and Paymax Car Buyers helped me achieve that…read moregoal. I originally called them from Fresno, CA and the representative said his computer showed that they had zero coverage in Fresno. So I thought, oh well I guess I'll call Cash for Cars. Well, Cash for Cars was an UNPLEASANT experience. I told the rep for Cash for Cars that I wasn't sure how much I wanted to get out of my clunker. After I said this, the rep let out the hardest and longest sigh I have ever heard. I couldn't believe the terrible customer service. So, I hung up with them and got a call back from Ethan at Paymax Car Buyers. He then told me that their computer showed a glitch and they do in fact have coverage in Fresno. COOL! He gave me a quote slightly higher than Cash for Cars but just the money alone wasn't what made me sell to them. It was the awesome customer service. Ethan was so nice and so apologetic when he had to put me on hold for a few minutes (I really didn't mind about being on hold). If I ever need to sell a clunker again I will FOR SURE deal with Paymax Car Buyers again. I will also recommend this company to anyone looking to get cash for their clunker!!

I just bought my second car through Elliott Bay Auto Brokers, and once again Pat made the entire…read moreexperience exceptional. Before coming back here, I visited several other dealerships--and as a woman shopping for a luxury car, I unfortunately dealt with a lot of salesmen who either tried to take advantage of me or completely dismissed me. Pat was the complete opposite. He was incredibly patient, respectful, and genuinely invested in helping me find the right fit. He pulled up five different luxury cars for me to test-drive--back-to-back--never once rushing me, and did it all with a smile. At one point another customer came in who was looking at a more expensive vehicle, and even then, Pat stayed focused on me and made sure my experience stayed the priority. That meant a lot. Pat is knowledgeable, honest, and someone you can trust in an industry where that can be hard to find. If you're looking for a stress-free, transparent, and actually enjoyable car-buying experience, ask for Pat. I can't recommend him and Elliott Bay Auto Brokers enough!

I purchased a 2017 BMW X5 M from here. Six months later, I get a check engine light so I take it to…read moreBMW Northwest. Turns out the dealership cut corners by not replacing all eight spark plugs and ignition coils to save on costs which led to the vehicle having a drivetrain malfunction. Car needs an entire new engine and the extended warranty service (Prosidium) I purchased from them denied my repair claim. The dealership sold me the car with oversized rear tires which automatically voided the service contract before even driving off the lot!

Had bought a bad car that was going to get towed. I decided to cut my loses and give up the car. I…read morewas treated well, fast service, and got me out of paying if the car did get towed. I might butcher the name, but Demetri picked up the car for me with no issues. Also had great customer service from the guy at the front desk. Thanks guys you turns a bad day into a slightly better one.

The incredible service I just got from Mary's was perhaps the best retail experience of my life…read more Really. And I am 75. I needed a very hard to find hatchback window for my Toyota wagon, and there were only 4 in the country. And at the point where I had all but given up getting one because of the cost of shipping, Isaiah said on the phone Isaiah that they just got a whole hatchback in the day before. And he quoted a low price for it, $150. Overjoyed I went out to pick it up, planning to have a body shop install it with all its many electrical connections. Phil pulled the hatchback off the wrecked Toyota, and Isaiah said they would install it for me. I never asked! But he said that I would need to do the electrical myself, which involved a lot of time to remove so many plastic panels to get access. However between both Phil and Isaiah, they did the electrical connections too! I was dumbfounded with appreciation for what they did, service way way beyond the call. Call Mary's a Wreck, they are so legit. They are so "the best".

Five stars for Steven Mackie and the team at Carter Subaru Ballard!…read more We started our search looking at used Subaru Crosstreks and found several good options. After visiting another dealership and being unable to agree on price, I contacted Carter Subaru Ballard that evening. Steven responded the next morning with clear, helpful information that made it obvious they were serious about earning our business. An hour later, we were at the dealership. We agreed on a price we felt was fair--and yes, I came prepared with ChatGPT-assisted research on prices across the country! Steven was personable, knowledgeable, and easy to work with throughout the process. My wife and I were especially impressed with Steven's professionalism and personality. He spoke so positively about his job and how well Carter treats its employees, which made us feel even better about buying there. He then introduced us to Steven in finance--easy to remember when both people helping you share the same name! We wanted our daughter, who attends college in another state, on the loan for this car to help build her credit history, so I expected some extra complications. Steven helped us work through the details and made the financing process much easier than I anticipated. Buying a car is a big decision, especially when it's for your daughter. We appreciated the straightforward communication, fair negotiation, and friendly service. Thank you to both Stevens and the team at Carter Subaru Ballard. Highly recommend!

They gladly sold me a car. My second service appointment was a huge disappointment. I communicated…read morewith Brian to set up my courtesy shuttle to get picked up at one, to which he never responded and an hour and a half later I was sitting waiting to be picked up. He sent me the text stating I would be picked up around 1pm at 11:17 am and I confirmed with the address at 11:31 am. I texted at 1:15 to check status. And at 1:23pm. Finally called. His excuse: he went to lunch and then never looked at my response. This after he said he was waiting for my response (which he walked back on after he checked his own system). And he then was busy so he didn't look. They'll never get my money again if their staff defends poor customer service practice and did literally zero service recovery when they dropped the ball. Owning a business myself, this is not how I want to treat my customers - newer or established.