tl;dr Go to Cove if you want to be talked down to, dismissed, and belittled. Go elsewhere if you…read morewant great service, a business that cares about their customers, and an organization that tries to meet their customers' goals. I had spoken with Ron on the phone and indicated our priorities to him by phone: to be able to move quickly in the selection process, cover 2,000 sq ft, and do it within a reasonable budget. I even followed up with photos via email, so we could move faster in the process. When we came into the store though (at the agreed upon time, although Ron repeatedly told me I didn't need an appt), Ron was not immediately available and then, when we did start speaking with him: - he talked about cost as something you had to make "palatable" (as if the concept of a budget is unreasonable or distasteful) - we had to actually ask him to show us around the store because he was very focused on showing us only the most expensive vinyl -- which then turned out to not be applicable b/c it didn't come in stair treads. When discussing the fact that the vinyl would be for a basement, he should have asked about the entry to the basement and guided us appropriately to feasible options. - someone else arrived to talk to Ron while we were there and he simply dismissed us, telling us that it would take multiple visits to make a decision, despite us being very clear about our time sensitivity. - he refused to explain how the pricing would work while we were there, and what components would make up the total - he never said "bye", "thanks", or even "have a nice weekend" to us when we left after 1 hr in the store We were very frustrated when we left, given Ron's dismissal and his inability to understand and help us achieve our goals, and I called later in the day and spoke with Donna. Donna said she was leaving for the night and would call me back Monday or Tuesday and would also set us us with an additional sales rep, Doug. Well... Donna never called me back. And Doug was as incompetent as Ron, extremely unresponsive (again, despite our time pressure), and just grossly smarmy with my husband (when my husband returned some samples) -- read: used car salesman vibe, not genuine interest. After 1 week post-measurements, Doug let us know he had a quote for us (which he never provided in writing) and said it was for three bedrooms. When I asked about the fourth bedroom, he said he'd have to call me back and then when he did (several hours later)... the price suddenly went up a few thousand dollars. He misread their own measurements, quoted us incorrectly the first time, and didn't even include the full extent of the costs at that point (plus still no calculation for stairs). When I let Doug know that we had received a quote elsewhere for similar quality products for several thousand dollars less overall, he refused to believe it, and told me I should bring those samples in so he could explain to me how they were lesser quality. He also asked if my other quote (despite me saying it was from a local company) was from Home Depot -- as if Home Depot was obviously lesser than their options (irrespective of the option selected). When I told him it wasn't Home Depot and was, in fact, another small local business, he flat out refused to believe that was the case. I tried to give them one more chance though and asked that, if they wanted the business, to look for options similar in style to what we had picked at Cove and propose something that might be more cost competitive. I suggested that we'd come back in and could review what he found together. After numerous days, he didn't respond so I sent an email summarizing our discussion. Ultimately though, he decided we weren't worth his time (because who should actually work to understand their customers' goals and help meet them?) and wished us luck with our "project". No, Doug, Donna, and Ron -- good luck to you. You need the luck more. I've found a great local flooring company that actually wants our business and your disinterest in working with us led us right to them. Update following the owner's response to my review: It does not shock me that the owner is trying to discredit my review by placing blame back on me (a move, where I'm living, etc.). None of those explain why Cove treated us poorly and refused to work with us, and are just a distraction from the core of the issue -- Cove is not interested in understanding customer needs and aligning to them in service of being able to successfully transact a deal. They also mention in the review below that they intended to show us alternate products, but that is a lie (and was already disproven in my original review) -- I had to ask for alternate products to be shown to us via phone, then via email, and ultimately received a reply from them wishing us "luck" with our project and dismissing the opportunity to do business together. They never prepared any additional products to show us, despite multiple requests.

I went to Cove to look at carpets awhile ago, and got very little help from the employee who was…read moreworking that day. They gave samples to take home, and when I returned them, I asked to be contacted so we could discuss next steps. I got no response. A week ago, I contacted Cove again and asked that I get a call back to discuss carpeting options. My call was never returned. I'm rather appalled that Cove seems so disinterested in potential new business. I will look elsewhere.

We worked with Joe and the Uno team to do a whole house interior & exterior renovation in 2023. The…read moreexperience we had working with Uno has been fantastic and would recommend them to anyone looking for home renovations! Uno is the total package! Great quality on the work done, really good communication, on-budget, amazing support team and very timely in getting things done. From the beginning, it was very easy to communicate with Joe and get quick responses on putting a formal proposal together. Upon approval the Uno team helped us with obtaining the necessary permits for construction and even helped connect us with architects and designers. Throughout the renovation, Joe and Silvina did a great job on keeping us posted on progress as well as letting us know when items we supplied will be needed by. As issues came up, Joe did a great job on quickly bringing them to our attention so we can get them addressed quickly. This helped us keep the project on-time and maintain scope. From the plumbing to electrical, tile work and everything in between the quality of the work done by Uno was top-notch and built to last. They were even great at design touches. We sent them inspiration pictures of rooms and design touches and they were able to execute them even better than what was in the picture. Even after the project was complete, as small repairs were needed, Uno was very responsive to help them get it done. We are very pleased with how the project turned out. We are thrilled with how the project turned out and look forward to working with Uno on future projects! Thank you for the great work and giving us a home we are proud of!

Thanks to houz for taking request and initiating the process we were contacted by uno grp and…read morescheduled a visit. Joe promised a quote in 2 days and now its been more than a month. We received nothing. We tried calling them they assured they are working but again no news and we call they dont pick phone. We are now thinking if they are worth a trust .. with our house money and quality of work.. this is very unprofessional.

John's Painting did an amazing job on our home's exterior. The work was done quickly and you can…read moresee the quality. Everything looks fresh and clean. Randall was professional, easy to communicate with, and great to work with from start to finish. Highly recommend!

Cannot say enough good things about John's Painting. We recently bought a new house and had the…read moremajority of the interior painted before we moved in. Once we were here for a couple of months we decided to have another room painted (the lack of fresh paint in this space was a far cry from the other rooms). At the start, we received a few different quotes and John's was comparable and cheaper than others. They were also able start and finish sooner than the other companies. We worked with Jeremy who was informative, prompt, and an overall nice guy. There were a few different crews that worked in the house. They were all very professional, courteous, and did a nice job prepping and cleaning up. There were a few minor things that needed to be addressed after the fact. Jeremy arranged for his crew to come back to fix them very quickly. We're very happy with the work that John's painting did and highly recommend them to anyone considering companies. It's not a coincidence you see their signs all over town!

Needed my chimney rebuilt from the roofline up. Had 8 different companies come in to give me an…read moreestimate. Only Sposato went over all the details of what was involved, how long it should take, and presented a visual diagram of the different levels involved to reconstruct a strong chimney. His crew was professional, cordial, answered any questions I had while they were here, and did a complete cleanup at the end (nothing missed). That includes washing down any dust from the roof area and the adjacent siding. Would I hire them for other work on my property, you bet.

Mike is the best! Very professional, highly knowledgeable, transparent, and fair pricing! We had…read morewater coming into our house through the chimney, and needed some major repairs. Sposato masonry was the first name that came up anytime I asked someone for a referral. Mike and his crew were able to come out and fix everything within a few days of calling. The work was done to perfection, and we haven't had any water since! I highly recommend using Sposato Masonry, and they will be my first call for maintenance and repairs in the future!

Everything went perfect, from our initial phone call, to the measurement drawings, to choosing our…read morestair runners, to installation! All top of the line, with excellent customer service

We had a stair runner installed by The Carpet Girl and we're so happy with the finished product!…read moreThe owner was welcoming and helpful in the showroom as we picked out our carpet with our rowdy toddler in tow + the installer was very professional and efficient. Would highly recommend their services!

reached out to a few hardwood flooring professionals and Igor and his team came in with not only…read morethe best price but the best turn around time too (especially being around the holidays). From the initial visit for our estimate Igor gave us suggestions and knew exactly what kind of style I wanted from our conversations. His crew came in ripped up our old carpets , demoed tile, sanded down the old hardwood floors and installed new beautiful hardwood flooring throughout our first floor. Once the job was completed, Igor advised us how to proceed for the next couple of days for the best outcome. When the day came and the job was completed, we noticed a small issue and reached out to igor, he had his guys back out to our house an hour after I reached out to him! Thank you Igor & Team!

as promised, I am the 21st review here. called to get some hardwood floors refinished and some…read morevinyl flooring in the kitchen. their marketing pitch is good and their flooring comes in a "package" of standard, premium, and elite, which makes it easier to think about compared to other companies formats. everyone seemed to work hard and communicated, and I appreciate everyones hard work and think they generally tried to do an above average job for my unit as I had some specific requests. ultimately, I am generally happy with the work, but you might want to be careful picking the wood stain color (as with wall paint colors. It is a lot of work :)). I got golden oak, but not sure if I love it. maybe should have gone with the golden pecan. also, be aware though that the existing molding will likely get scratched and you might have to repaint it/touch it up. But thanks, we like the flooring and will consider Modi again for future floor projects

Griffith Painters transformed our new home. Truly exceptional…read more We recently hired Griffith Painters to remodel three rooms in our new home, and I can honestly say they exceeded every expectation we had. Professional, clean, efficient, friendly, respectful -- this team is the gold standard. From start to finish, their attention to detail was unmatched. Jay even came onsite personally to check in on the progress (which we really appreciated). Every single person on the team was, sweet, respectful and meticulous. Special shout-out to Roy, Elvis, Marvin, and Carlos for their incredible craftsmanship. Our project list was not small: * Dining Room Transformation (the showstopper): They installed crown molding, wainscoting, and shadow boxes, and the transformation is unreal. The room looks elevated, custom, warm, and straight out of a design magazine. It changed the entire vibe of the space. * Entryway: Repaired and Refreshed: The previous owners had a security system wired into the walls, and we had to cover up several holes as a result. Griffith patched everything flawlessly and gave it a fresh new coat of paint. * Primary Bedroom Glow-Up: They added crown molding in our primary bedroom as well and repainted the entire room. The transformation is truly incredible - the space now feels like a calming, spa-like retreat. The whole vibe shifted from "fine" to "luxurious sanctuary." They even transformed our hideous closet into something beautiful and welcoming. The kicker? They completed ALL of this work in just three days. We're convinced they are the SWAT team of painting and carpentry - precise, fast, skilled, and crisp. We are completely satisfied and so grateful for their work. Griffith truly upgraded our home, and we'll 10000% be hiring them again for future projects. We could not recommend them more. Thank you, Griffith Painting!!

After 2.5 years - paint is chipping and cracking. Uses sub contractors that are not good. Shutters…read moreare not hung correctly. Painter mixed two different brands of paint. Horrible paint job! Splatters all over the roof.

Our house looks terrific! Penyak Roofing was great to work with. Lindsay, Jessica and Joe were true…read moreprofessionals. The price was really good but more importantly, the work was top notch. The team that installed the roof were at the house early and didn't stand around but got right too it. When they were finished and gone, our property was immaculate! You would have never known a team of workers were there. The next day two fellows installed the new gutters in about two hours and once again the grounds were left spotless. All in all a wonderful experience. As an extra bonus, the new roof resulted in a reduced rate on our homeowners policy. You won't go wrong with Penyak Roofing.

It took 5 weeks and 3 crews to install a skylight in my house. First crew did not cut opening…read moreinside. Second crew opened ceiling and left beam blocking the skylight. Jessica told me that the beam was part of the interior work, which I was responsible for. After telling her I would see her in court, the third crew came and cut the beam. My frustration and anxiety over this job was very taxing. NEVER use them.