Huge thanks to Matthew Gonzalez at the Sierra CDJR of Monrovia service department! He went above…read moreand beyond to ensure my vehicle was taken care of perfectly. Matthew was professional, helpful, and made the entire process seamless.

This review has been totally earned by Stephanie Zaldivar for this dealership's service department…read morealone. She is pleasant, courteous, respectful and knows what she is talking about. She shows up to do her job. It has been an absolute pleasure meeting her and trusting her with my cars. If it weren't for her, I doubt that I would keep coming back to this dealership to service our cars. Now you know....... Happy holidays everyone!

I cannot say enough good things about Sierra Honda in Monrovia and their service department! After…read moretaking my Honda to two other dealerships without anyone being able to figure out the electrical issue, Sierra Honda was the third dealership I tried -- and they finally solved the problem. I had recently had the power cable recall repair performed at another Honda dealership. Unfortunately, during that repair, the power cable was not properly secured. As the car moved and was driven, the cable was able to shift slightly within the connection, causing an intermittent electrical problem that was incredibly difficult to diagnose. This caused multiple times where the cable connection came loose causing the battery to drain, and the car essentially "dying" every few days. The team at Sierra Honda, and service advisor Andreh, took the time to actually investigate the problem instead of simply replacing parts or sending me on my way. They discovered that the power cable was moving within the connection, identified it as the source of the problem, and properly secured it so that it can no longer move or lose connection. After two other dealerships (one being the dealership where the recall repair was done) were unable to find the cause, I was incredibly impressed that Sierra Honda was able to track down such an unusual and frustrating issue. Their thoroughness, persistence, and attention to detail made all the difference. I am extremely grateful to Andreh and the Sierra Honda service team and would highly recommend them, especially if you have a difficult problem that requires real diagnostic work. They earned my trust and will absolutely be my first choice for Honda service going forward. Five stars!

I wanted to update my review because I appreciate how the manager and my advisor handled my…read moreconcerns. Once I brought everything to their attention, they were responsive, stayed on top of the situation, and made sure the issues with my car were taken care of, including replacing the fuel door actuator. I was definitely frustrated with the situation , but I appreciate that they listened, communicated with me, and worked to get everything resolved . In the end, they took care of the issues and made sure I was satisfied with the outcome. Thank you to the manager and my advisor for following through and helping turn a frustrating experience into a better one

Bought my Silverado 2500 here! Shopped around at local dealerships but the service and attention I…read moregot from the team ( Mike and Andrew) was what sealed the deal. I would totally recommend bringing your business to Sierra if you're looking for a Chevrolet.

I'm updating my review to reflect what's happened since my last post…read more My truck has been at the dealership's service department since June 25. I finally picked it up on Friday, July 10, hoping everything had been resolved. Unfortunately, on Sunday, July 12, after only a short time of having the truck back, the check engine light came on again. Before picking up the truck, I specifically asked that all diagnostic trouble codes be addressed--not just one issue. My understanding was that there were multiple fault codes, including the turbo gasket, the auxiliary coolant heater pump, and other related issues. Unfortunately, it appears only one repair was completed, and now the check engine light has returned. I reached out to the dealership again but have not yet heard back from Edwin. I do want to recognize Danny, the service advisor, for taking the time to contact me. Even though he was off on Monday, he reached out to let me know he would be back on Tuesday and would do his best to arrange a loaner vehicle. I truly appreciate his communication and willingness to help. The most difficult part of this experience is that I purchased this truck nearly a month ago specifically to tow my food trailer for my business. Instead of being able to work, the truck has spent much of that time in the repair shop. As a small business owner, every day without my tow vehicle means lost income, while I'm still making payments on a truck I haven't been able to rely on. I understand that repairs can sometimes be complex, but I simply hope the dealership will thoroughly diagnose and repair all of the underlying issues this time instead of addressing only one fault at a time. I purchased this truck because I needed a dependable vehicle for work, and I just want it to be safe, reliable, and operating the way it should. I sincerely hope my next update is a positive one.

I couldn't be happier with the service I received from Yury and the entire team at BMW of Monrovia…read more I recently purchased a 2026 i4 eDrive40, and the sales experience was outstanding from start to finish. I highly recommend this dealership to anyone considering a BMW--they truly make the process smooth and enjoyable.

Placed an order for parts. Turn around time felt reasonable. Be sure to check all the items are…read moreprovided to you. I was walking out when I decided to double check order and realized half the order was not included. Typical salesroom floor, with a bunch of guys chatting it up. No greeting at the door. And def no help offered with all the parts and BMW bags I was carrying. They treat u great when you are in negotiations to buy a car because they want that sale, but you are back to peasant after the sale.

Our Service Rep, Mike Montoya, is hands down the BEST! He's extremely professional, makes you feel…read moreheard, and always makes your appointment feel personal. During my daughter's last oil change, Mike let us know she would soon need front brakes. He explained her current brake pad thickness, where it should be, the expected cost, and how long the service would take. At the time, brakes weren't in the budget, but because Mike gave us all the information upfront, we were able to plan accordingly. We scheduled the appointment as recommended, came a little early, and Mike was ready to take care of us. I really appreciate how honest and helpful he is, without ever making you feel pressured. And let's NOT forget Yadira! She is just as amazing. The two of them are truly a dynamic duo! They make every visit a great experience and are always professional, welcoming, and attentive. Be sure to ask for Mike or Yadira you won't be disappointed!

I wanted to first thank the mechanics that worked on my 2021 Subaru Crosstrek Hybrid. They did a…read moregreat job in replacing my exhaust manifold that had cracked and was making a very large noise when driving it. They deserve five stars +. Now getting to the reason I have rated this location two stars. I drove down from the Bay Area to the San Gabriel Valley to visit family. The car started making this loud noise after I arrived in SoCal. Sierra Subaru was the closest to me so I took it there. Alexander was the point person and right away identified it had something to do with the exhaust. He let me know it would be about two to three hours to diagnose the issue. In about two hours he sent me an email with a picture of the manifold cracked and also a video that I couldn't access along with the cost which total was $5500. I thought this is quite a bit to pay and started researching warranties. No mention of coverage from Alexander. I then called my home Subaru in the Bay Area and they said yes you are still covered because the Hybrid is a clean air vehicle so Subaru extended the original 80,000 miles by 70,000. Also the State of California has a 15 year or 150,000 mile warranty for anything to do with EV and exhaust systems. I let Alexander know and he said he wasn't sure if it was covered and he would find out and get back to me. Also he would need to order the exhaust manifold because they didn't have it in stock which would take three to four business days and I was leaving back to the Bay in a couple of days. He never called me back so I ended up calling Subaru of America's consumer advocacy line. They called the dealer got Alexander on the line and magically the warranty was confirmed. While I waited for Alexander's call I called Subaru in Puente Hills to see if they had the manifold. They didn't but they were very helpful in locating three dealers in the area that did. One being Subaru Long Beach. When I had Alexander on the phone I mentioned that Long Beach had one and he said "well they usually won't sell to us" I asked him well can you check? Turns out they would sell it to Sierra and someone from Sierra picked it up the next morning and it was fixed that afternoon. Like I said the mechanics were amazing but I wish Alexander would have been more proactive and forthright in the process.

So Far so good, We found them online while lounging on our couch. Never left the couch until they…read morecame to us delivering our vehicle. Their Seamless team. Urgently found the vehicle we were looking for text messaged us videos of all the perks of this vehicle. They were attentive to us even when they were trying to lock down the financing. Never made us wait. Signing papers online, dealing with the finance manager. They never pressured us to buy extra things. When we declined they moved on. They took our trade when dropping of the car and now were Rollin' in our new LINCOLN NAVIGATOR! Thank you to Richard our eager and thorough salesman, Emanuel the manager who worked the numbers like a pro and Leslie the Finance manager who got the paperwork done quickly and efficiently. THANK YOU ALL FOR A DELIGHTFUL AND EASY CAR BUYING EXPERIENCE.

2020 Ford F250 lariet6.7 Powerstroke…read more Arriving at the service dep, the young service advisor asked what we were doing today, I answered a recall, mentioning I usually take the truck to GER Diesel for oil and more, "I haven't had a good experience the last few times at this service department" He quickly said, "Why don't you take it back to GER?" and laughed. I responded that I would, but I am required to bring it here for the recall. Already a lack of respect for customers, but this is very comment at this location. The truck has been parked in the back lot for over four hours now, " the truck has a factory GPS, something that was not mention to this service advice in his training, truck was setting for 4.8 hours with no progress. The recall involves updating the PCM. How do I know? Because it's common sense to look up how long the recall would take. I asked for a senior advisor that I won't mention the name, when I asked for him, this young advisor told me there is nothing he can do that I can't do, so I gave her an opportunity to get this done his way one thing led to the other end up driving by five hours later and I saw my truck parked on front. Nobody called me and told me the vehicle was done. I asked to speak with the manager and after a while, I found him and I relay my message and my bad experience at this service department Nobody wants to take time and write bad reviews but if I can help someone not go through this issues. I would consider this review successful. Called the service department many time but the misery continues when nobody answers the phone, very incompetent dealership. I don't recommend this place for any business.

I can't say enough wonderful things about the CarMax team in Duarte! Everyone I met was kind,…read morehelpful, and genuinely invested in helping me find the exact car I wanted. I've never walked into a dealership, asked for the car I had my heart set on, and driven away with everything I hoped for--including terms I never thought would be possible for me. As a single 30-year-old woman buying a car without a co-signer, that meant so much. The team guided me through every step and made the whole experience feel easy. They also gave me a great offer for my beloved Honda Civic, even though it wasn't running and had over 200,000 miles on it. Saying goodbye to that car was emotional, and I appreciated how smoothly they handled that part of the process. A special thank-you to Brian, my sales consultant. He was polite, professional, easy to talk to, and truly the best! He made my day. I'll never forget the day I drove home in my new car or how well everyone at CarMax Duarte treated me. Thank you, Brian and the entire team!

Dont waste your time with the offers you submit online once you get there they make you wait over 2…read morehours even if you have a appointment then they lowball you waste of time try local dealerships they help more or Carvana

I've bought 2 cars from here. DAVID MIN had a terrible…read moreattitude, talks over you, and does not care about your best interest, stay away! The first buy was great, thank you to Jonathan who helped me throughout the whole process! Very professional

Awkward and Shady......That was the entire experience that I had taking my daughter to this dealer…read morein hopes of her getting her first car. Worked with Jonathan and Indie. Jonathan was a pleasant fellow, but it got awkward at the end. I contacted Jonathan about a Kia. He was straight forward with his email and gave me a GREAT price without the "dealer and accessory fees" that they try to BS customers with. We get down there and my daughter drives the car and falls in love with the car. We immediately go into the paperwork. The first red flag is that they dont "work" with Arrowhead CU??? Its a lender, you can always make it work. So I humor them and let them price me for their lender. Of course its a higher rate which they will make money on it (its called a reserve). But dont worry, it will be an "options loan" which I have 3 days. Legally I have more time (just FYI guys). I dont like the feel of this, so I call Arrowhead and explain. They get a laugh out of the situation and tell me we can just cash them a check for the purchase order. I then go back in and tell them that I will bring back a check for the remaining price of the car. This is where it gets awkward..... Indie who is the manager says, I am sorry, I cant sell you the car because it has a recall that has no remedy. There is no remedy because the part hasnt arrive yet (of course I called Kia Support). And, if it was that much of a concern, why did you have it on the lot to begin with??? LOL..... After their apologies they humor me more and tell me to see if there is anything else I might want. In the meantime, Jonathan disappears and just abandons us...LOL... My daughter is crying, and it was a waste of a 3hr drive (to and from). Andddd within 5 minutes of us getting denied the car, and transportation truck it there to pick up the car...LOL.... Who knows where they are taking it to, probably the new owner who is using their lender, and paying for there protection and accessory fee..... I dont need the owner/manager to piggy back on this review and tell me how sorry they are and how there was a misunderstanding, etc. Just be more transparent with your customers who are not educated on buying vehicles. Remember it can be your loved one going into a dealer to buy a car. I will be sure to share my experience on multiple platforms which I use in hopes that doesnt happen to another Dad....... Update: The car in which we were in the process of purchasing, and that was later picked up by a truck within 5 minutes of being told that the Manager "felt bad if anyone drove it", was listed on a dealers website in Utah. The vehicle is now listed for 3k more. All this in less than 24hrs. I guess Safety only pertains to Californians? LOL

If you Infiniti requires services, I recommend taking it to Sierra Infiniti in Duarte and asking…read morefor David. Kind, friendly, and professional customer service. David has assisted me twice and has provided excellence service each time.

We recently went into the dealership to go over some lease return options and the rep Eddie was…read moreextremely helpful, nice and very professional. Most reps are pushy but Eddie has a pleasant and intelligent way of dealing with customers. Next time there ask for Eddie!

THANK YOU SO MUCH TO COLLIN at salesOur first experience was incredible out standing. very easy…read moregoing give us a very good price . Going home with my lovely car .

Collin at Mini of Monrovia is amazing !! This was my first time getting a car of any kind on my…read moreown, so i was a bit overwhelmed. Adopting a mini is like adopting a cat, how can you choose just one? Collin was so helpful, funny, and really knew his stuff. He took the time to listen to me, learn what I liked, and set me up in my dream "textbook" mini. He's super passionate and grew up loving cars, so if you want to chat technical he can do that too. Thanks for indulging me with my fast & furious lore. And thanks for uniting me with my mini soulmate!! Here's to Mini #2: welcome home, Cherry!