I'm sure Dr. Han is a decent plastic surgeon but this is to address her professionalism / diagnostic abilities as well as the front desk unprofessionalism / flirting with HIPAA violation.
-Front Desk-
1.) While in waiting room:
Front Desk 1: "Hey do you want to make a bet?"
Front Desk 2: "What kind of bet?"
Front Desk 1: "I bet you _____ will not show up for her appointment today."
Front Desk 2:
Front Desk 1: "She hasn't shown up to ANY of her appointments...I bet you someone she knows is making appointments for her, and she just keeps not showing up. She NEVER shows up."
Why are we making bets on patients? In the waiting room? Isn't announcing her name on day of her appointment a violation against HIPAA?
2.) I called to confirm my 1:15pm appointment. Asked if I should come in early to fill-out paperwork. Told no, come at 1:15pm. I showed-up at 1:10pm. Given paperwork. Waited in waiting room until 1:40-1:50pm to see doctor despite being early...The waiting room was just me and Dr. Han was not seeing any patients before me. I heard Dr. Han taking a phone call from a patient halfway into my wait.
-Dr. Han-
1.) Ignored my concerns or facts.
Dr. Han: You seem fine today! (This is our first time meeting)
Me: Yes but I've been so dizzy to the point I'm on the couch for 6 hours to a whole day for past 5 weeks. It comes and goes unpredictably. I'm fine today, but was on the couch for whole day 2 days ago.
Dr. Han: You seem fine today.
2.) Shoved nose numbing syringe into nose without explanation. Tried to do same with nasal endoscopy (note this 8 inch plastic tube goes into your nose and deep down). Just stood in front of me with this 8 inch tube and said "This is going to be really uncomfortable for you." I had to raise my hand up to stop and ask "Is that going into my nose?"
3.) MRI discussion:
Dr. Han: We can do an MRI.
Me: For what?
Dr. Han: Checkoff [brain tumor]. Maybe hold-off on MRI, actually.
Me: May I ask why we should hold-off on MRI?
Dr. Han: (Looks at me blankly)
Me: Is it cost reasons?
Dr. Han: "Some patients are uncomfortable with how confined the MRI machine is"
Me: (Stunned because I am not claustrophobic) "I'm fine with confined spaces...Can I get pre-authorized for that?"
Dr. Han: "Yes. But I would need you to be certain you want to go through with MRI."
Me: "...Why?"
Dr. Han: "Because to get pre-authorization, it's a lot of paperwork for my Front Desk. So if you get pre-authorized, and decide not to go through with [MRI], then it just caused my Front Desk a lot of paperwork for nothing."
Me: (Stunned. Realizing inconveniencing Front Desk is more important than possibly finding out if I have brain tumor or not to this Doctor. I sat in silence from shock of realization)
Dr. Han: (Maybe realized how ridiculous this sounded) I'll have them check pre-authorization.
I went to the Front Desk on my way out and it took 3 minutes to pre-authorize. Virtual paperwork. I got a call 15 minutes later confirming pre-authorization. 15 minutes for possibly identifying patient might have something in their brain? I think it's worth it...Is that not part of job description? What you are employing them for?
4.) Talked down on Nurse Practitioners and Physician Assistants. Twice.
Dr. Han: You saw 3 NP's
Me: I saw 1 NP and 2 PA's
Dr. Han: "OK but sometimes they don't know what they're looking at. They often think it's an ear infection but when I take a look, it's not an ear infection."
Me: Well the NP looked at left ear and immediately said 'oh yeah definitely ear infection' so I think she saw something?
Dr. Han: (Shrugs it off)
Me: When I saw the other urgent care PA they also said 'it's cleaning up nicely' so I think they must've seen the same thing.
Dr. Han: (Shrugs it off)
Dr. Han then prescribed me another antibiotic despite agreeing it's confusing why the amox-clav would not have cleared everything up. And valium. Despite my constant reiteration that I am not stressed--My previous job 2017-2021 was far, far more stressful. Google treats me well.
5.) $725 bill. $425 Code 99204 $300 Code 31231 read more